Abstract: E-service quality plays a significant role to achieve
success or failure in any organization, offering services online. It will
increase the competition among the organizations, to attract the
customers on the basis of the quality of service provided by the
organization. Better e-service quality will enhance the relationship
with customers and their satisfaction. So the measurement of eservice
quality is very important but it is a complex process due to
the complex nature of services. Literature predicts that there is a lack
of universal definition of e-service quality. The e-service quality
measures in banking have great importance in achieving high
customer base. This paper proposes a conceptual model for
measuring e-service quality in Indian Banking Industry. Nine
dimensions reliability, ease of use, personalization, security and trust,
website aesthetic, responsiveness, contact and fulfillment had been
identified. The results of this paper may help to develop a proper
scale to measure the e-service quality in Indian Banking Industry,
which may assist to maintain and improve the performance and
effectiveness of e-service quality to retain customers.
Abstract: Particles are the most common and cheapest
reinforcement producing discontinuous reinforced composites with
isotropic properties. Conventional fabrication methods can be used to
produce a wide range of product forms, making them relatively
inexpensive. Optimising composite development must include
consideration of all the fundamental aspect of particles including
their size, shape, volume fraction, distribution and mechanical
properties. Research has shown that the challenges of low fracture
toughness, poor crack growth resistance and low thermal stability can
be overcome by reinforcement with particles. The unique properties
exhibited by micro particles reinforced ceramic composites have
made them to be highly attractive in a vast array of applications.
Abstract: Enterprise Architecture (EA) Implementation
Methodologies have become an important part of EA projects.
Several implementation methodologies have been proposed, as a
theoretical and practical approach, to facilitate and support the
development of EA within an enterprise. A significant question when
facing the starting of EA implementation is deciding which
methodology to utilize. In order to answer this question, a framework
with several criteria is applied in this paper for the comparative
analysis of existing EA implementation methodologies. Five EA
implementation methodologies including: EAP, TOGAF, DODAF,
Gartner, and FEA are selected in order to compare with proposed
framework. The results of the comparison indicate that those
methodologies have not reached a sufficient maturity as whole due to
lack of consideration on requirement management, maintenance,
continuum, and complexities in their process. The framework has
also ability for the evaluation of any kind of EA implementation
methodologies.
Abstract: The purpose of this study is to compare Self
Compacting Concrete (SCC) and Conventional Concrete (CC) in
terms of their capillary water absorption. During the comparison of
SCC and CC, the effects of two different factors were also
investigated: concrete strength class and curing condition. In the
study, both SCC and CC were produced in three different concrete
classes (C25, C50 and C70) and the other parameter (i.e. curing
condition) was determined as two levels: moisture and air curing. It
was observed that, for both curing environments and all strength
classes of concrete, SCCs had lower capillary water absorption values
than that of CCs. It was also detected that, for both SCC and CC,
capillary water absorption values of samples kept in moisture curing
were significantly lower than that of samples stored in air curing.
Additionally, it was determined that capillary water absorption values
for both SCC and CC decrease with increasing strength class of
concrete for both curing environments.
Abstract: Guided by the theory of learning styles, this study is
based on the development of a multimedia learning application for
students with mastery learning style. The learning material was
developed by applying a graduated difficulty learning strategy.
Algebra was chosen as the learning topic for this application. The
effectiveness of this application in helping students learn is measured
by giving a pre- and post-test. The result shows that students who
learn using the learning material that matches their preferred learning
style perform better than the students with a non-personalized
learning material.
Abstract: Maturity models, used descriptively to explain
changes in reality or normatively to guide managers to make
interventions to make organizations more effective and efficient, are
based on the principles of statistical quality control and PDCA
continuous improvement (Plan, Do, Check, Act). Some frameworks
developed over the concept of maturity models include COBIT,
CMM, and ITIL.
This paper presents some limitations of traditional maturity
models, most of them related to the mechanistic and reductionist
principles over which those models are built. As systems theory helps
the understanding of the dynamics of organizations and
organizational change, the development of a systemic maturity model
can help to overcome some of those limitations.
This document proposes a systemic maturity model, based on a
systemic conceptualization of organizations, focused on the study of
the functioning of the parties, the relationships among them, and their
behavior as a whole. The concept of maturity from the system theory
perspective is conceptually defined as an emergent property of the
organization, which arises as a result of the degree of alignment and
integration of their processes. This concept is operationalized through
a systemic function that measures the maturity of organizations, and
finally validated by the measuring of maturity in some organizations.
For its operationalization and validation, the model was applied to
measure the maturity of organizational Governance, Risk and
Compliance (GRC) processes.
Abstract: Violet Sr–Al–O:Eu2+ phosphor particles were
synthesized from a metal–ethylenediaminetetraacetic acid (EDTA)
solution of Sr, Al, Eu, and particulate alumina via spray drying and
sintering in a reducing atmosphere. The crystal structures and emission
properties at 85–300 K were investigated. The composition of the
violet Sr–Al–O:Eu2+ phosphor particles was determined from various
Sr–Al–O:Eu2+ phosphors by their emission properties’ dependence
on temperature. The highly crystalline SrAl12O19:Eu2+ emission phases
were confirmed by their crystallite sizes and the activation energies for
the 4f5d–8S7/2 transition of the Eu2+ ion. These results showed that the
material identification for the violet Sr–Al–O:Eu2+ phosphor was
accomplished by the low-temperature luminescence measurements.
Abstract: Due to the determination of the pollution status of
fresh resources in the Egyptian territorial waters is very important for
public health; this study was carried out to reveal the levels of heavy
metals in the shellfish and their environment and its relation to the
highly developed industrial activities in those areas. A total of 100
shellfish samples from the Rosetta, Edku, El-Maadiya, Abo-Kir and
El-Max coasts [10 crustaceans (shrimp) and 10 mollusks (oysters)]
were randomly collected from each coast. Additionally, 10 samples
from both the water and the sediment were collected from each coast.
Each collected sample was analyzed for cadmium, chromium,
copper, lead and zinc residues using a Perkin Elmer atomic
absorption spectrophotometer (AAS). The results showed that the
levels of heavy metals were higher in the water and sediment from
Abo-Kir. The heavy metal levels decreased successively for the
Rosetta, Edku, El-Maadiya, and El-Max coasts, and the
concentrations of heavy metals, except copper and zinc, in shellfish
exhibited the same pattern. For the concentration of heavy metals in
shellfish tissue, the highest was zinc and the concentrations decreased
successively for copper, lead, chromium and cadmium for all coasts,
except the Abo-Kir coast, where the chromium level was highest and
the other metals decreased successively for zinc, copper, lead and
cadmium. In Rosetta, chromium was higher only in the mollusks,
while the level of this metal was lower in the crustaceans; this trend
was observed at the Edku, El-Maadiya and El-Max coasts as well.
Herein, we discuss the importance of such contamination for public
health and the sources of shellfish contamination with heavy metals.
We suggest measures to minimize and prevent these pollutants in the
aquatic environment and, furthermore, how to protect humans from
excessive intake.
Abstract: The use of mobile phones is growing tremendously all
over the world. In Tanzania there are a number of operators licensed
by Tanzania Communications Regulatory Authority (TCRA) aiming
at attracting customers into their networks. So far
telecommunications market competition has been very stiff. Various
measures are being taken by mobile operators to survive in the
market. Such measure include introducing of different air time
bundles on daily, weekly and monthly at lower tariffs. Other
measures include the introduction of normal tariff, tourist package
and one network. Despite of all these strategies, there is a dynamic
competition in the market which needs to be explored. Some
influences which attract customers to choose a certain mobile
operator are of particular interest. This paper is investigating if the
network effects and Quality of Services (QoS) influence mobile
customers in selection of their mobile network operators. Seventy
seven students from high learning institutions in Dodoma
Municipality in Tanzania participated in responding to prepared
questionnaires. The data was analyzed using Statistical Package for
Social Science (SPSS) Software. The results indicate that, network
coverage does influence customers in selection of mobile operators.
In addition, this paper proposes further research in some areas
especially where the study came up with different findings from what
the theory has in place.
Abstract: Laser beam welding is an important joining technique
for Titanium/Aluminum thin sheet alloys with their increasing
applications in aerospace, aircraft, automotive, electronics and other
industries. In this paper the research and progress in laser welding of
Ti/Al thin sheets are critically reviewed from different perspectives.
Some important aspects such as microstructure, metallurgical defects
and mechanical properties in weldments are discussed. Also the
recent progress in laser welding of Ti/Al dissimilar thin sheets to
provide a basis for further research work is reported.
Abstract: The primary purpose of this paper is to explain the
impact of successful classroom management on the academic
achievements of students, the importance of positive relationship
between teacher and students, among students, between teacher and
parents. Effective communication plays an important role to
encourage students study hard and learn materials which are covered
by the teacher in the class. Friendly relationships among students
other than their preferred friends help them to have team working and
be socialized. In addition, a well-organized classroom arrangement
enhances students learning. As the consequence of successful
classroom management students should feel responsibility and need
to feel it. The one who is responsible to provide a comfortable
environment and help students learn is the manager of the classroom
who is named Teacher.
Abstract: In this paper, the influence of upstream structures on the flow patternaround and inside the wind-catcher is experimentally investigated by smoke flow visualization techniques. Wind-catchers are an important part of natural ventilation in residential buildings or public places such as shopping centers, libraries, etc. Wind-catchers might be also used in places of high urban densities; hence their potential to provide natural ventilation is dependent on the presence of upstream structures. In this study, the two-sided wind-catcher model was based on a real wind-catcher observed in the city of Yazd, Iran. The present study focuses on the flow patterns around and inside the isolated two-sided wind-catcher, and on a two-sided wind-catcher in the presence of an upstream structure. The results show that the presence of an upstream structure influences the airflow pattern force and direction. Placing a high upstream structure reverses the airflow direction inside the wind-catcher.
Abstract: From a perspective of moral education, this study has
examined the experiences of a group of college students who
volunteered in disaster areas after the magnitude 9.0 Earthquake,
which struck the Northeastern region of Japan in March, 2011. The
research, utilizing the method of grounded theory, has uncovered that
most of the students have gone through positive changes in their
development of moral and social characters, such as attaining deeper
sense of empathy and caring personalities. The study expresses, in
identifying the nature of those transformations, that the importance of
volunteer work should strongly be recognized by the colleges and
universities in Japan, in fulfilling their public responsibility of creating
and building learning communities that are responsible and caring.
Abstract: This work is focused on the study of valuation of
recycled concrete aggregates, by measuring certain properties of
concrete in the fresh and hardened state. In this study, rheological
tests and physic-mechanical characterization on concretes and
mortars were conducted with recycled concrete whose geometric
properties were identified aggregates. Mortars were elaborated with
recycled fine aggregate (0/5mm) and concretes were manufactured
using recycled coarse aggregates (5/12.5 mm and 12.5/20 mm). First,
a study of the mortars was conducted to determine the effectiveness
of polycarboxylate superplasticizer on the workability of these and
their action deflocculating of the recycled sand. The rheological
behavior of mortars based on fine aggregate recycled was
characterized. The results confirm that the mortars composed of
different fractions of recycled sand (0 /5) have a better mechanical
properties (compressive and flexural strength) compared to normal
mortar. Also, the mechanical strengths of concretes made with
recycled aggregates (5/12.5 mm and 12.5/20 mm), are comparable to
those of conventional concrete with conventional aggregates,
provided that the implementation can be improved by the addition of
a superplasticizer.
Abstract: Two tragic tsunamis that devastated the west coast of
Sumatra Island, Indonesia in 2004 and North East Japan in 2011 had
damaged bridges to various extents. Tsunamis have resulted in the
catastrophic deterioration of infrastructures i.e. coastal structures,
utilities and transportation facilities. A bridge structure performs vital
roles to enable people to perform activities related to their daily needs
and for development. A damaged bridge needs to be repaired
expeditiously. In order to understand the effects of tsunami forces on
bridges, experimental tests are carried out to measure the
characteristics of hydrodynamic force at various wave heights.
Coastal bridge models designed at a 1:40 scale are used in a 24.0 m
long hydraulic flume with a cross section of 1.5 m by 2.0 m. The
horizontal forces and uplift forces in all cases show that forces
increase nonlinearly with increasing wave amplitude.
Abstract: The exposure to outdoor air pollution causes lung
cancer and increases the risk of bladder cancer. Because air pollution
in urban areas is mainly caused by transportation, it is necessary to
evaluate pollutant exhaust emissions from vehicles during their realworld
use. Nevertheless their evaluation and reduction is a key
problem, especially in the cities, that account for more than 50% of
world population.
A particular attention was given to the slope variability along the
streets during each journey performed by the instrumented vehicle.
In this paper we dealt with the problem of describing a
quantitatively approach for the reconstruction of GPS coordinates and
altitude, in the context of correlation study between driving cycles /
emission / geographical location, during an experimental campaign
realized with some instrumented cars.
Finally the slope analysis can be correlated to the emission and
consumption values in a specific road position, and it could be
evaluated its influence on their behaviour.
Abstract: The operation of nuclear power plants involves
continuous monitoring of the environment in their area. This
monitoring is performed using a complex data acquisition system,
which collects status information about the system itself and values
of many important physical variables e.g. temperature, humidity,
dose rate etc. This paper describes a proposal and optimization of
communication that takes place in teledosimetric system between the
central control server responsible for the data processing and storing
and the decentralized measuring stations, which are measuring the
physical variables. Analyzes of ongoing communication were
performed and consequently the optimization of the system
architecture and communication was done.
Abstract: Due to growing concern about environmental and
social consequences throughout the world, a need has been felt to
incorporate sustainability concepts in conventional manufacturing.
This paper is an attempt to identify and evaluate drivers in
implementing sustainable manufacturing in Indian context. Nine
possible drivers for successful implementation of sustainable
manufacturing have been identified from extensive review. Further,
Decision Making Trial and Evaluation Laboratory (DEMATEL)
approach has been utilized to evaluate and categorize these identified
drivers for implementing sustainable manufacturing in to the cause
and effect groups. Five drivers (Societal Pressure and Public
Concerns; Regulations and Government Policies; Top Management
Involvement, Commitment and Support; Effective Strategies and
Activities towards Socially Responsible Manufacturing and Market
Trends) have been categorized into the cause group and four drivers
(Holistic View in Manufacturing Systems; Supplier Participation;
Building Sustainable culture in Organization; and Corporate Image
and Benefits) have been categorized into the effect group. “Societal
Pressure and Public Concerns” has been found the most critical driver
and “Corporate Image and Benefits” as least critical or the most
easily influenced driver to implementing sustainable manufacturing
in Indian context. This paper may surely help practitioners in better
understanding of these drivers and their priorities towards effective
implementation of sustainable manufacturing.
Abstract: The influence of three different types of halloysite
nanotubes (HNTs) with different dimensions, namely as camel lake
(CLA), Jarrahdale (JA) and Matauri Bay (MB), on their reinforcing
ability of ethylene propylene dine monomer (EPDM) were
investigated by varying the HNTs loading (from 0-15 phr).
Mechanical properties of the nanocomposites improved with addition
of all three HNTs, but CLA based nanocomposites exhibited a
significant enhancement compared to the other HNTs. For instance,
tensile properties of EPDM nanocomposites increased by 120%,
256% and 340% for MB, JA and CLA, respectively, with addition of
15 phr of HNTs. This could be due to the higher aspect ratio and
higher surface area of CLA compared to others. Scanning electron
microscopy (SEM) of nanocomposites at 15 phr of HNT loadings
showed low amounts of pulled-out nanotubes which confirmed the
presence of more embedded nanotubes inside the EPDM matrix, as
well as aggregates within the fracture surface of EPDM/HNT
nanocomposites
Abstract: This paper discusses the potential benefits of an
interactive multimedia information representation in enhancing
students’ critical thinking aligned with history reasoning in learning
history amongst Secondary School students in Malaysia. Two modes
of multimedia information representation were implemented;
chronologic and thematic information representations. A qualitative
study of an unstructured interview was conducted among two history
teachers, one history education lecturer, two i-think experts, and five
students from Form Four secondary school. The interview was to
elicit their opinions on the implementation of thinking maps and
interactive multimedia information representation in history learning.
The key elements of the interactive multimedia (e.g. multiple media,
user control, interactivity and use of timelines and concept maps)
were then considered to improve the learning process. Findings of the
preliminary investigation reveal that the interactive multimedia
information representations have the potential benefits to be
implemented as an instructional resource in enhancing students’
higher order thinking skills (HOTs). This paper concludes by giving
suggestions for future work.