Abstract: This paper develops and investigates a framework for
the assessment of customer involvement in the service design process
of result oriented product-service systems in order to improve the
service offering in a business-to-business (B2B) context. The
framework comprises five main criteria and fifteen sub-criteria that
contribute to customer involvement in a hierarchy using a maturity
grid to highlight the strengths and weaknesses for each criterion. To
develop the customer involvement framework, an extensive literature
review related to service design, result oriented product-service
system (PSS) and customer involvement in service design was
carried out. Key factors that significantly influence customer
involvement from industry and literature were identified to develop
the framework. A major contribution of the developed framework
includes a hierarchy of appropriate criteria for assessing customer
involvement in the service design process within results oriented
PSS; the definition of four maturity levels which are suitable to
describe the whole spectrum of customer involvement in the service
design process; and finally, The paper concludes by enabling service
providers to: take proactive decisions; screen and evaluate new
services; improve perceived service quality; and provide barriers
against imitation.
Abstract: Commercial banks in Nigeria adopted many strategies
to attract fresh deposits including the use of high deposit rate.
However, pricing of banking services moved in favor of the banks at
the expense of customers, resulting in their seeking other investment
alternatives rather than saving their money in the bank. Both deposit
and lending rates were greatly influenced by the Central Bank of
Nigeria (CBN) decision on interest rate. Therefore, commercial bank
effort to attract deposits via manipulation of her rates was greatly
limited, otherwise the banks will be giving out more than it earned.
The study aimed at examining the relationship between interest rate
and fixed fund deposit of commercial banks, how policy-controlled
interest rate affected commercial bank’s fixed fund deposit The
researcher employed ordinary least square technique, using, multiple
linear regression, unrestricted vector auto-regression, correlation
matrix test, granger causality and impulse response graph in the
analysis. Commercial bank’s interest rates affected commercial
bank’s fixed fund deposit significantly while policy-controlled
interest rate did not significantly transmit through the commercial
bank’s interest rates to affect fixed fund deposit. While commercial
banks seek creative ways to expand their fixed fund deposit, policy
authorities in Nigeria should better coordinate interest rate fluctuation
and induce competition in the entire financial sector.
Abstract: This paper deals with nonlinear vibration analysis
using finite element method for frame structures consisting of elastic
and viscoelastic damping layers supported by multiple nonlinear
concentrated springs with hysteresis damping. The frame is supported
by four nonlinear concentrated springs near the four corners. The
restoring forces of the springs have cubic non-linearity and linear
component of the nonlinear springs has complex quantity to represent
linear hysteresis damping. The damping layer of the frame structures
has complex modulus of elasticity. Further, the discretized equations in
physical coordinate are transformed into the nonlinear ordinary
coupled differential equations using normal coordinate corresponding
to linear natural modes. Comparing shares of strain energy of the
elastic frame, the damping layer and the springs, we evaluate the
influences of the damping couplings on the linear and nonlinear impact
responses. We also investigate influences of damping changed by
stiffness of the elastic frame on the nonlinear coupling in the damped
impact responses.
Abstract: Work presented is interested in the characterization of
the quasistatic mechanical properties and in fatigue of a composite
laminated in jute/epoxy. The natural fibers offer promising prospects
thanks to their interesting specific properties, because of their low
density, but also with their bio-deterioration. Several scientific
studies highlighted the good mechanical resistance of the vegetable
fiber composites reinforced, even after several recycling. Because of
the environmental standards that become increasingly severe, one
attends the emergence of eco-materials at the base of natural fibers
such as flax, bamboo, hemp, sisal, jute. The fatigue tests on
elementary vegetable fibers show an increase of about 60% of the
rigidity of elementary fibers of hemp subjected to cyclic loadings. In
this study, the test-tubes manufactured by the method infusion have
sequences of stacking of 0/90° and ± 45° for the shearing and tensile
tests. The quasistatic tests reveal a variability of the mechanical
properties of about 8%. The tensile fatigue tests were carried out for
levels of constraints equivalent to half of the ultimate values of the
composite. Once the fatigue tests carried out for well-defined values
of cycles, a series of static tests of traction type highlights the
influence of the number of cycles on the quasi-static mechanical
behavior of the laminate jute/epoxy.
Abstract: This paper presents a methodology for probabilistic
assessment of bearing capacity and prediction of failure mechanism
of masonry vaults at the ultimate state with consideration of the
natural variability of Young’s modulus of stones. First, the
computation model is explained. The failure mode corresponds to the
four-hinge mechanism. Based on this consideration, the study of a
vault composed of 16 segments is presented. The Young’s modulus of
the segments is considered as random variable defined by a mean
value and a coefficient of variation. A relationship linking the vault
bearing capacity to the voussoirs modulus variation is proposed. The
most probable failure mechanisms, in addition to that observed in the
deterministic case, are identified for each variability level as well as
their probability of occurrence. The results show that the mechanism
observed in the deterministic case has decreasing probability of
occurrence in terms of variability, while the number of other
mechanisms and their probability of occurrence increases with the
coefficient of variation of Young’s modulus. This means that if a
significant change in the Young’s modulus of the segments is proven,
taking it into account in computations becomes mandatory, both for
determining the vault bearing capacity and for predicting its failure
mechanism.
Abstract: The possibility of application the dietary fibers in
production of crackers was observed in this work, as well as their
influence on rheological and textural properties on the dough for
crackers and influence on sensory properties of obtained crackers.
Three different dietary fibers, oat, potato and pea fibers, replaced
10% of wheat flour. Long fermentation process and baking test
method were used for crackers production. The changes of dough for
crackers were observed by rheological methods of determination the
viscoelastic dough properties and by textural measurements. Sensory
quality of obtained crackers was described using quantity descriptive
method (QDA) by trained members of descriptive panel. Additional
analysis of crackers surface was performed by videometer. Based on
rheological determination, viscoelastic properties of dough for
crackers were reduced by application of dietary fibers. Manipulation
of dough with 10% of potato fiber was disabled, thus the recipe
modification included increase in water content at 35%. Dough
compliance to constant stress for samples with dietary fibers
decreased, due to more rigid and stiffer dough consistency compared
to control sample. Also, hardness of dough for these samples
increased and dough extensibility decreased. Sensory properties of
final products, crackers, were reduced compared to control sample.
Application of dietary fibers affected mostly hardness, structure and
crispness of the crackers. Observed crackers were low marked for
flavor and taste, due to influence of fibers specific aroma. The sample
with 10% of potato fibers and increased water content was the most
adaptable to applied stresses and to production process. Also this
sample was close to control sample without dietary fibers by
evaluation of sensory properties and by results of videometer method.
Abstract: Main objective of this paper is to establish a link
between inertial forces of the bearings used in construction of wind
power plant and its behavior. Using bearings with lower inertial
forces has the immediate effect of decreasing inertia rotor system,
with significant results in increased energy efficiency, due to
decreased friction forces between rollers and raceways. The F.E.M.
analysis shows the appearance of uniform contact stress at the ends of
the rollers, demonstrated the necessity of production of low mass
bearings. Favorable results are expected in the economic field, by
reducing material consumption and by increasing the durability of
bearings. Using low mass bearings with hollow rollers instead of
solid rollers has an impact on working temperature, on vibrations and
noise which decrease. Implementation of types of hollow rollers of
cylindrical tubular type, instead of expensive rollers with logarithmic
profile, will bring significant inertial forces decrease with large
benefits in behavior of wind power plant.
Abstract: Studying on the response of vegetation phenology to
climate change at different temporal and spatial scales is important for
understanding and predicting future terrestrial ecosystem dynamics
and the adaptation of ecosystems to global change. In this study, the
Moderate Resolution Imaging Spectroradiometer (MODIS)
Normalized Difference Vegetation Index (NDVI) dataset and climate
data were used to analyze the dynamics of grassland phenology as well
as their correlation with climatic factors in different eco-geographic
regions and elevation units across the Tibetan Plateau. The results
showed that during 2003–2012, the start of the grassland greening
season (SOS) appeared later while the end of the growing season
(EOS) appeared earlier following the plateau’s precipitation and heat
gradients from southeast to northwest. The multi-year mean value of
SOS showed differences between various eco-geographic regions and
was significantly impacted by average elevation and regional average
precipitation during spring. Regional mean differences for EOS were
mainly regulated by mean temperature during autumn. Changes in
trends of SOS in the central and eastern eco-geographic regions were
coupled to the mean temperature during spring, advancing by about
7d/°C. However, in the two southwestern eco-geographic regions,
SOS was delayed significantly due to the impact of spring
precipitation. The results also showed that the SOS occurred later with
increasing elevation, as expected, with a delay rate of 0.66 d/100m.
For 2003–2012, SOS showed an advancing trend in low-elevation
areas, but a delayed trend in high-elevation areas, while EOS was
delayed in low-elevation areas, but advanced in high-elevation areas.
Grassland SOS and EOS changes may be influenced by a variety of
other environmental factors in each eco-geographic region.
Abstract: This paper is concerned with the single-item
continuous review inventory system in which demand is stochastic
and discrete. The budget consumed for purchasing the ordered items
is not restricted but it incurs extra cost when exceeding specific
value. The unit purchasing price depends on the quantity ordered
under the all-units discounts cost structure. In many actual systems,
the budget as a resource which is occupied by the purchased items is
limited and the system is able to confront the resource shortage by
charging more costs. Thus, considering the resource shortage costs as
a part of system costs, especially when the amount of resource
occupied by the purchased item is influenced by quantity discounts,
is well motivated by practical concerns. In this paper, an optimization
problem is formulated for finding the optimal (r, Q) policy, when the
system is influenced by the budget limitation and a discount pricing
simultaneously. Properties of the cost function are investigated and
then an algorithm based on a one-dimensional search procedure is
proposed for finding an optimal (r, Q) policy which minimizes the
expected system costs.
Abstract: The influence of physicochemical water quality
parameters on the abundance and diversity of caddisfly larvae was
studied in seven sampling stations in Mae Tao and Mae Ku
watersheds, Mae Sot District, Tak Province, northern Thailand. The
streams: MK2 and MK8 as reference site, and impacted streams
(MT1-MT5) were sampled bi-monthly during July 2011 to May
2012. A total of 4,584 individual of caddisfly larvae belonging to 10
family and 17 genera were found. The larvae of family
Hydropsychidae were the most abundance, followed by
Philopotamidae, Odontoceridae, and Leptoceridae, respectively. The
genus Cheumatopsyche, Hydropsyche, and Chimarra were the most
abundance genera in this study. Results of CCA ordination showed
the total dissolved solids, sulfate, water temperature, dissolved
oxygen and pH were the most important physicochemical factors to
affect distribution of caddisflies communities. Changes in the
caddisfly fauna may indicate changes in physicochemical factors
owing to agricultural pollution, urbanization, or other human
activities. Results revealed that the order Trichoptera, identified to
species or genus, can be potentially used to assess environmental
water quality status in freshwater ecosystems.
Abstract: This study analyzes the critical gaps in the
architecture of European stability and the expected role of the
banking union as the new important step towards completing the
Economic and Monetary Union that should enable the creation of
safe and sound financial sector for the euro area market. The single
rulebook together with the Single Supervisory Mechanism and the
Single Resolution Mechanism - as two main pillars of the banking
union, should provide a consistent application of common rules and
administrative standards for supervision, recovery and resolution of
banks – with the final aim of replacing the former bail-out practice
with the bail-in system through which possible future bank failures
would be resolved by their own funds, i.e. with minimal costs for
taxpayers and real economy. In this way, the vicious circle between
banks and sovereigns would be broken. It would also reduce the
financial fragmentation recorded in the years of crisis as the result of
divergent behaviors in risk premium, lending activities and interest
rates between the core and the periphery. In addition, it should
strengthen the effectiveness of monetary transmission channels, in
particular the credit channels and overflows of liquidity on the money
market which, due to the fragmentation of the common financial
market, has been significantly disabled in period of crisis. However,
contrary to all the positive expectations related to the future
functioning of the banking union, major findings of this study
indicate that characteristics of the economic system in which the
banking union will operate should not be ignored. The euro area is an
integration of strong and weak entities with large differences in
economic development, wealth, assets of banking systems, growth
rates and accountability of fiscal policy. The analysis indicates that
low and unbalanced economic growth remains a challenge for the
maintenance of financial stability and this problem cannot be
resolved just by a single supervision. In many countries bank assets
exceed their GDP by several times and large banks are still a matter
of concern, because of their systemic importance for individual
countries and the euro zone as a whole. The creation of the Single
Supervisory Mechanism and the Single Resolution Mechanism is a
response to the European crisis, which has particularly affected
peripheral countries and caused the associated loop between the
banking crisis and the sovereign debt crisis, but has also influenced
banks’ balance sheets in the core countries, as the result of crossborder
capital flows. The creation of the SSM and the SRM should
prevent the similar episodes to happen again and should also provide
a new opportunity for strengthening of economic and financial
systems of the peripheral countries. On the other hand, there is a
potential threat that future focus of the ECB, resolution mechanism
and other relevant institutions will be extremely oriented towards
large and significant banks (whereby one half of them operate in the
core and most important euro area countries), and therefore it remains
questionable to what extent will the common resolution funds will be used for rescue of less important institutions. Recent geopolitical
developments will be the optimal indicator to show whether the
previously established mechanisms are sufficient enough to maintain
the adequate financial stability in the euro area market.
Abstract: A flow column has been innovatively used in the
design of a new electrocoagulation reactor (ECR1) that will reduce
the temperature of water being treated; where the flow columns work
as a radiator for the water being treated. In order to investigate the
performance of ECR1 and compare it to that of traditional reactors;
600 mL water samples with an initial temperature of 350C were
pumped continuously through these reactors for 30 min at current
density of 1 mA/cm2. The temperature of water being treated was
measured at 5 minutes intervals over a 30 minutes period using a
thermometer. Additional experiments were commenced to investigate
the effects of initial temperature (15-350C), water conductivity (0.15
– 1.2 S) and current density (0.5 -3 mA/cm2) on the performance of
ECR1.
The results obtained demonstrated that the ECR1, at a current
density of 1 mA/cm2 and continuous flow model, reduced water
temperature from 350C to the vicinity of 280C during the first 15
minutes and kept the same level till the end of the treatment time.
While, the temperature increased from 28.1 to 29.80C and from 29.8
to 31.90C in the batch and the traditional continuous flow models
respectively. In term of initial temperature, ECR1 maintained the
temperature of water being treated within the range of 22 to 280C
without the need for external cooling system even when the initial
temperatures varied over a wide range (15 to 350C). The influent
water conductivity was found to be a significant variable that affect
the temperature. The desirable value of water conductivity is 0.6 S.
However, it was found that the water temperature increased rapidly
with a higher current density.
Abstract: In this paper, analysis of an infinite beam resting on
multilayer tensionless extensible geosynthetic reinforced granular
fill-poor soil system overlying soft soil strata under moving load with
constant velocity is presented. The beam is subjected to a
concentrated load moving with constant velocity. The upper
reinforced granular bed is modeled by a rough membrane embedded
in Pasternak shear layer overlying a series of compressible nonlinear
winkler springs representing the underlying the very poor soil. The
multilayer tensionless extensible geosynthetic layer has been
assumed to deform such that at interface the geosynthetic and the soil
have some deformation. Nonlinear behaviour of granular fill and the
very poor soil has been considered in the analysis by means of
hyperbolic constitutive relationships. Governing differential
equations of the soil foundation system have been obtained and
solved with the help of appropriate boundary conditions. The solution
has been obtained by employing finite difference method by means of
Gauss-Siedal iterative scheme. Detailed parametric study has been
conducted to study the influence of various parameters on the
response of soil–foundation system under consideration by means of
deflection and bending moment in the beam and tension mobilized in
the geosynthetic layer. These parameters include magnitude of
applied load, velocity of load, damping, ultimate resistance of poor
soil and granular fill layer. Range of values of parameters has been
considered as per Indian Railway conditions. This study clearly
observed that the comparisons of multilayer tensionless extensible
geosynthetic reinforcement with poor foundation soil and magnitude
of applied load, relative compressibility of granular fill and ultimate
resistance of poor soil has significant influence on the response of
soil–foundation system.
Abstract: Method of combined teaching laws of classical
mechanics and hydrostatics in non-inertial reference frames for
undergraduate students is proposed. Pressure distribution in a liquid
(or gas) moving with acceleration is considered. Combined effect of
hydrostatic force and force of inertia on a body immersed in a liquid
can lead to paradoxical results, in a motion of pendulum in particular.
The body motion under Stokes force influence and forces in rotating
reference frames are investigated as well. Problems and difficulties in
student perceptions are analyzed.
Abstract: In this paper comprehensive studies have been carried
out for the design optimization of a waste heat recovery system for
effectively utilizing the domestic air conditioner heat energy for
producing hot water. Numerical studies have been carried for the
geometry optimization of a waste heat recovery system for domestic
air conditioners. Numerical computations have been carried out using
a validated 2d pressure based, unsteady, 2nd-order implicit, SST k-ω
turbulence model. In the numerical study, a fully implicit finite
volume scheme of the compressible, Reynolds-Averaged, Navier-
Stokes equations is employed. At identical inflow and boundary
conditions various geometries were tried and effort has been taken for
proposing the best design criteria. Several combinations of pipe line
shapes viz., straight and spiral with different number of coils for the
radiator have been attempted and accordingly the design criteria has
been proposed for the waste heat recovery system design. We have
concluded that, within the given envelope, the geometry optimization
is a meaningful objective for getting better performance of waste heat
recovery system for air conditioners.
Abstract: A solution methodology without using integral
transformation is proposed to develop analytical solutions for
transient heat conduction in nonuniform hollow cylinders with
time-dependent boundary condition at the outer surface. It is shown
that if the thermal conductivity and the specific heat of the medium
are in arbitrary polynomial function forms, the closed solutions of the
system can be developed. The influence of physical properties on the
temperature distribution of the system is studied. A numerical
example is given to illustrate the efficiency and the accuracy of the
solution methodology.
Abstract: The use of titanium fluoride and iron fluoride
(TiF3/FeF3) catalysts in combination with polutetrafluoroethylene
(PTFE) in plain zinc- dialkyldithiophosphate (ZDDP) oil is important
for the study of engine tribocomponents and is increasingly a strategy
to improve the formation of tribofilm and provide low friction and
excellent wear protection in reduced phosphorus plain ZDDP oil. The
influence of surface roughness and the concentration of
TiF3/FeF3/PTFE were investigated using bearing steel samples
dipped in lubricant solution at 100°C for two different heating time
durations. This paper addresses the effects of water drop contact
angle using different surface; finishes after treating them with
different lubricant combination. The calculated water drop contact
angles were analyzed using Design of Experiment software (DOE)
and it was determined that a 0.05 μm Ra surface roughness would
provide an excellent TiF3/FeF3/PTFE coating for antiwear resistance
as reflected in the Scanning electron microscopy (SEM) images and
the tribological testing under extreme pressure conditions. Both
friction and wear performance depend greatly on the PTFE/and
catalysts in plain ZDDP oil with 0.05 % phosphorous and on the
surface finish of bearing steel. The friction and wear reducing effects,
which was observed in the tribological tests, indicated a better micro
lubrication effect of the 0.05 μm Ra surface roughness treated at
100°C for 24 hours when compared to the 0.1 μm Ra surface
roughness with the same treatment.
Abstract: The purpose of this article is to make an approach to
the Security Studies, exposing their theories and concepts to
understand the role that they have had in the interpretation of the
changes and continuities of the world order and their impact on
policies in facing the problems of the 21st century. The aim is to
build a bridge between the security studies as a subfield and the
meaning that has been given to the world order. The idea of epistemic
communities serves as a methodological proposal for the different
programs of research in security studies, showing their influence in
the realities of States, intergovernmental organizations and
transnational forces, moving to implement, perpetuate and project a
vision of the world order.
Abstract: Particle size distribution, the most important
characteristics of aerosols, is obtained through electrical
characterization techniques. The dynamics of charged nanoparticles
under the influence of electric field in Electrical Mobility
Spectrometer (EMS) reveals the size distribution of these particles.
The accuracy of this measurement is influenced by flow conditions,
geometry, electric field and particle charging process, therefore by
the transfer function (transfer matrix) of the instrument. In this work,
a wire-cylinder corona charger was designed and the combined fielddiffusion
charging process of injected poly-disperse aerosol particles
was numerically simulated as a prerequisite for the study of a
multichannel EMS. The result, a cloud of particles with no uniform
charge distribution, was introduced to the EMS. The flow pattern and
electric field in the EMS were simulated using Computational Fluid
Dynamics (CFD) to obtain particle trajectories in the device and
therefore to calculate the reported signal by each electrometer.
According to the output signals (resulted from bombardment of
particles and transferring their charges as currents), we proposed a
modification to the size of detecting rings (which are connected to
electrometers) in order to evaluate particle size distributions more
accurately. Based on the capability of the system to transfer
information contents about size distribution of the injected particles,
we proposed a benchmark for the assessment of optimality of the
design. This method applies the concept of Von Neumann entropy
and borrows the definition of entropy from information theory
(Shannon entropy) to measure optimality. Entropy, according to the
Shannon entropy, is the ''average amount of information contained in
an event, sample or character extracted from a data stream''.
Evaluating the responses (signals) which were obtained via various
configurations of detecting rings, the best configuration which gave
the best predictions about the size distributions of injected particles,
was the modified configuration. It was also the one that had the
maximum amount of entropy. A reasonable consistency was also
observed between the accuracy of the predictions and the entropy
content of each configuration. In this method, entropy is extracted
from the transfer matrix of the instrument for each configuration.
Ultimately, various clouds of particles were introduced to the
simulations and predicted size distributions were compared to the
exact size distributions.
Abstract: The aim of the present study is to investigate
consumers' determinants of intention toward the adoption of Smart
Grid solutions and technologies. Ajzen's Theory of Planned
Behaviour (TPB) model is applied and tested to explain the formation
of such adoption intention. An exogenous variable, taking into
account the resistance to change of individuals, was added to the
basic model. The elicitation study allowed obtaining salient modal
beliefs, which were used, with the support of literature, to design the
questionnaire. After the screening phase, data collected from the
main survey were analysed for evaluating measurement model's
reliability and validity. Consistent with the theory, the results of
structural equation analysis revealed that attitude, subjective norm,
and perceived behavioural control positively, which affected the
adoption intention. Specifically, the variable with the highest estimate
loading factor was found to be the perceived behavioural control,
and, the most important belief related to each construct was
determined (e.g., energy saving was observed to be the most
significant belief linked with attitude). Further investigation indicated
that the added exogenous variable has a negative influence on
intention; this finding confirmed partially the hypothesis, since this
influence was indirect: such relationship was mediated by attitude.
Implications and suggestions for future research are discussed.