Abstract: Tourism researchers have recently focused on repeat visitation as a part of destination loyalty. Different models have also considered satisfaction as the main determinant of revisit intention, while findings in many studies show it as a continuous issue. This conceptual paper attempts at evaluating recent empirical studies on satisfaction and revisit intention. Based on limitations and gaps in recent studies, the current paper suggests a new model that would be more comprehensive than those in previous studies. The new model offers new relationships between antecedents (destination image, perceived value, specific novelty seeking, and distance to destination) and both of satisfaction and revisit intention. Revisit intention in turn is suggested to be measured in a temporal approach.
Abstract: This paper aims to describe how student satisfaction is
measured for work-based learners as these are non-traditional
learners, conducting academic learning in the workplace, typically
their curricula have a high degree of negotiation, and whose
motivations are directly related to their employers- needs, as well as
their own career ambitions. We argue that while increasing WBL
participation, and use of SSD are both accepted as being of strategic
importance to the HE agenda, the use of WBL SSD is rarely
examined, and lessons can be learned from the comparison of SSD
from a range of WBL programmes, and increased visibility of this
type of data will provide insight into ways to improve and develop
this type of delivery. The key themes that emerged from the analysis
of the interview data were: learners profiles and needs, employers
drivers, academic staff drivers, organizational approach, tools for
collecting data and visibility of findings. The paper concludes with
observations on best practice in the collection, analysis and use of
WBL SSD, thus offering recommendations for both academic
managers and practitioners.
Abstract: This paper presents a subjective job scheduler based
on a 3-layer Backpropagation Neural Network (BPNN) and a greedy
alignment procedure in order formulates a real-life situation. The
BPNN estimates critical values of jobs based on the given subjective
criteria. The scheduler is formulated in such a way that, at each time
period, the most critical job is selected from the job queue and is
transferred into a single machine before the next periodic job arrives.
If the selected job is one of the oldest jobs in the queue and its
deadline is less than that of the arrival time of the current job, then
there is an update of the deadline of the job is assigned in order to
prevent the critical job from its elimination. The proposed
satisfiability criteria indicates that the satisfaction of the scheduler
with respect to performance of the BPNN, validity of the jobs and the
feasibility of the scheduler.
Abstract: This study analyzes characteristics determining
member’s willingness to invest in cooperatives using ordered logit
model. The data were collected in a field survey among 122
cooperative members in north-central China. The descriptive analysis
of survey evidence suggests that cooperatives in China generally
having poor ability to deliver the processing services related to
product package, grading, and storage, performing worse in
profitability, inability of providing returns to capital and obtaining
agricultural loan. The regression results demonstrate that members’
farm size, their satisfaction with cooperative price preferential
services, attitudes toward cooperative operational scale and
development potential have statistically significant impact on
willingness to invest.
Abstract: The purpose of this research is to study motivation
factors and also to study factors relation to job performance to
compare motivation factors under the personal factor classification
such as gender, age, income, educational level, marital status, and
working duration; and to study the relationship between Motivation
Factors and Job Performance with job satisfactions. The sample
groups utilized in this research were 400 Suan Sunandha Rajabhat
University employees. This research is a quantitative research using
questionnaires as research instrument. The statistics applied for data
analysis including percentage, mean, and standard deviation. In
addition, the difference analysis was conducted by t value computing,
one-way analysis of variance and Pearson’s correlation coefficient
computing. The findings of the study results were as follows the
findings showed that the aspects of job promotion and salary were at
the moderate levels. Additionally, the findings also showed that the
motivations that affected the revenue branch chiefs’ job performance
were job security, job accomplishment, policy and management, job
promotion, and interpersonal relation.
Abstract: Not many studies have been undertaken on shareholder activism in emerging economies, including Malaysia. Shareholder activism in emerging economies is on the rise. This paper seeks to comprehend the elements of this activism that are unique to Malaysia, specifically with respect to how the agency problem is controlled through shareholder activism in improving corporate governance practices within target companies. Through shareholder activism, shareholders make contact with a target company to voice their dissatisfaction, suggestions, or recommendations. This paper utilises agency theory to explain institutional shareholder activism. This theory has been extensively used within literature on corporate governance with regards to shareholder activism. The effectiveness of shareholder activism in improving corporate governance will be examined as well. This research provides a further understanding of shareholder activism in emerging economies, such as Malaysia; this research also has the potential to enhance shareholder activism and corporate governance practices in general.
Abstract: Because of the increasing business pressures, companies must be adaptable and flexible in order to withstand them. Inadequate business processes and low level of business process orientation, that in its core accentuates business processes as opposed to business functions and focuses on process performance and customer satisfaction, hider the ability to adapt to changing environment. It has been shown in previous studies that the companies which have reached higher business process maturity level consistently outperform those that have not reached them. The aim of this paper is to provide a basic understanding of business process orientation concept and business process maturity model. Besides that the paper presents the state of business process orientation in Croatia that has been captured with a study conducted in 2013. Based on the results some practical implications and guidelines for managers are given.
Abstract: In two studies we challenged the well consolidated
position in regret literature according to which the necessary
condition for the emergence of regret is a bad outcome ensuing from
free decisions. Without free choice, and, consequently, personal
responsibility, other emotions, such as disappointment, but not regret,
are supposed to be elicited. In our opinion, a main source of regret is
being obliged by circumstance out of our control to chose an
undesired option. We tested the hypothesis that regret resulting from
a forced choice is more intense than regret derived from a free choice
and that the outcome affects the latter, not the former. Besides, we
investigated whether two other variables – the perception of the level
of freedom of the choice and the choice justifiability – mediated the
relationships between choice and regret, as well as the other four
emotions we examined: satisfaction, anger toward oneself,
disappointment, anger towards circumstances. The two studies were
based on the scenario methodology and implied a 2 x 2 (choice x
outcome) between design. In the first study the foreseen short-term
effects of the choice were assessed; in the second study the
experienced long-term effects of the choice were assessed. In each
study 160 students of the Second University of Naples participated.
Results largely corroborated our hypotheses. They were discussed in
the light of the main theories on regret and decision making.
Abstract: Nowadays, without the awareness of consumer
behavior and correct understanding of it, it is not possible for organizations to take appropriate measures to meet the consumer
needs and demands. The aim of this paper is the identification and
prioritization of the factors affecting the consumer behavior based on
the product value. The population of the study includes all the
consumers of furniture producing firms in East Azarbaijan province,
Iran. The research sample includes 93 people selected by the sampling formula in unlimited population. The data collection
instrument was a questionnaire, the validity of which was confirmed
through face validity and the reliability of which was determined,
using Cronbach's alpha coefficient. The Kolmogorov-Smironov test
was used to test data normality, the t-test for identification of factors
affecting the product value, and Friedman test for prioritizing the
factors. The results show that quality, satisfaction, styling, price, finishing operation, performance, safety, worth, shape, use, and
excellence are placed from 1 to 11 priorities, respectively.
Abstract: Nowadays the asynchronous learning has granted the permission to the anywhere and anything learning via the technology and E-media which give the learner more convenient. This research is about the design of the blended and online learning for the asynchronous learning of the process management subject in order to create the prototype of this subject asynchronous learning which will create the easiness and increase capability in the learning. The pattern of learning is the integration between the in-class learning and online learning via the internet. This research is mainly focused on the online learning and the online learning can be divided into 5 parts which are virtual classroom, online content, collaboration, assessment and reference material. After the system design was finished, it was evaluated and tested by 5 experts in blended learning design and 10 students which the user’s satisfaction level is good. The result is as good as the assumption so the system can be used in the process management subject for a real usage.
Abstract: One of the essential requirements for the human
beings is the house for living. This is necessary to make the place of
satisfaction for contemporary houses residents by attention to their
culture. In this article represented the relevant theoretical literature
on cultural symbols by use the architecture semiotic to construct the
houses as a better place for living. In fact, make a place for everyday
life with changing the house to the home is one of the most
challengeable subject for architects all around the world. The target
of this article is to find Cypriot houses cultural symbols that assist
architect to design and build contemporary houses, to make more
satisfaction for its residents according to Cypriot life style and their
culture. This paper is based on researching the effect of cultural
symbols on housing, would require various types of methods.
However, this study focuses on two methods, which are quantitative
and qualitative. The purpose of the case-specific study is to finding
the symbols that used in contemporary houses by attention to the
Cypriot cultural symbols in Famagusta houses.
Abstract: This paper investigates the structure and content of the
wine lists in upscale restaurants in Portugal (N=61). The respondents
considered that a wine list should be easy to use and to modify, welldesigned,
modern and varied. Respondents also stated that they
perform on average 6 revisions to the wine list per year. The
restaurant owner, the restaurant manager and the sommelier were the
main persons in charge of the wine list design. One of the most
important reasons for selecting wines across most restaurants was to
‘complement the menu’ and ‘pairing food with wine’. Restaurants
also reported to be relatively independent from suppliers and
magazine evaluations. Moreover, this work revealed that the
restaurant wine list is considered by restaurateurs as a strategic tool to
sell wine as a complement to the menu, to improve customer
satisfaction and loyalty, to increase restaurant value and to enhance a
successful positioning.
Abstract: The purposes of the study are to study and to
investigate the relationship among exposure, uses and gratifications
of television morning news among undergraduate students in
Bangkok. This study also compares differences in information
exposure, uses and gratifications of television morning news among
these students.
The research methodology employed a questionnaire as a
quantitative method. The respondents were undergraduate students at
public and private universities in Bangkok. Totally, 400 usable
questionnaires were received. Descriptive and inferential statistics
were used in data analysis.
The results indicated that information exposure of undergraduate
students in Bangkok was at a high level. Students’ uses and
gratifications were also at high level. Information exposure was
positively correlated with uses and gratifications. Uses of information
were positively correlated with satisfaction with information. The
results also showed that students with differences in sex and type of
university were not significantly different in information exposure,
and uses and gratifications.
Abstract: This research presents a fuzzy multi-objective model
for a machine selection problem in a flexible manufacturing system
of a tire company. Two main objectives are minimization of an
average machine error and minimization of the total setup time.
Conventionally, the working team uses trial and error in selecting a
pressing machine for each task due to the complexity and constraints
of the problem. So, both objectives may not satisfy. Moreover, trial
and error takes a lot of time to get the final decision. Therefore, in
this research preemptive fuzzy goal programming model is developed
for solving this multi-objective problem. The proposed model can
obtain the appropriate results that the Decision Making (DM) is
satisfied for both objectives. Besides, alternative choice can be easily
generated by varying the satisfaction level. Additionally, decision
time can be reduced by using the model, which includes all
constraints of the system to generate the solutions. A numerical
example is also illustrated to show the effectiveness of the proposed
model.
Abstract: The aim of this research is to develop the
understanding of corporate social responsibility (CSR) from
consumers- perspective toward Thai mobile service providers.
Based on the survey from 400 mobile customers, the result
shows that four dimensions of CSR of Thai mobile service
providers consist of economic, legal, ethical and philanthropic
responsibility. These four CSR factors have positive impacts
on enhancing customer satisfaction except one item of
economic responsibility - profitability to shareholders. Ethical
dimension has the strongest impact on customer satisfaction.
Economic, legal, ethical, philanthropic responsibility and
customer satisfaction have major impact on loyalty, whilst
philanthropic component mostly affects loyalty.
Abstract: Rapid growth of distance learning resulted in
importance to conduct research on students- satisfaction with distance
learning because differences in students- satisfaction might influence
educational opportunities for learning in a relevant Web-based
environment. In line with this, this paper deals with satisfaction of
students with distance module at Faculty of organizational sciences
(FOS) in Serbia as well as some factors affecting differences in their
satisfaction . We have conducted a research on a population of 68
first-year students of distance learning studies at FOS. Using
statistical techniques, we have found out that there is no significant
difference in students- satisfaction with distance learning module
between men and women. In the same way, we also concluded that
there is a difference in satisfaction with distance learning module
regarding to student-s perception of opportunity to gain knowledge as
the classic students.
Abstract: The private theme parks are gradually surpassing
public-owned scenic areas after many years of development and have
become a mainstream choice for domestic tourists. Previous studies
show that visitors from different backgrounds differ in consumer
behavior and satisfaction factors. An understanding of visitor
satisfaction is therefore of extreme importance to operators of
privately-owned theme parks. Importance-Performance Analysis (IPA)
is used to measure consumer's potential satisfaction with services and
has become a widely used management tool for strength and weakness
analysis for brands, products, services and point of sales. As IPA has
so far not been used to evaluate the visitor satisfaction with
privately-owned theme parks, in this study the IPA method is used to
analyze visitor satisfaction with Janfusun Fancyworld (one of the most
popular private theme parks in Taiwan) and to rank visitor focus and
satisfaction on/in theme park facilities and services. Results of the
analysis provide private theme park operators with an understanding
of user or consumer demands as well as an assessment of the quality of
services currently offered.
Abstract: Well-being has been given special emphasis in quality
of life. It involves living a meaningful, life satisfaction, stability and
happiness in life. Well-being also concerns the satisfaction of
physical, psychological, social needs and demands of an individual.
The purpose of this study was to validate three-factor measurement
model of well-being using structural equation modeling (SEM). The
conceptions of well-being measured such dimensions as physical,
psychological and social well-being. This study was done based on a
total sample of 650 adolescents from east-coast of peninsular
Malaysia. The Well-Being Scales which was adapted from [1] was
used in this study. The items were hypothesized a priori to have nonzero
loadings on all dimensions in the model. The findings of the
SEM demonstrated that it is a good fitting model which the proposed
model fits the driving theory; (x2df = 1.268; GFI = .994; CFI = .998;
TLI= .996; p = .255; RMSEA = .021). Composite reliability (CR)
was .93 and average variance extracted (AVE) was 58%. The model
in this study fits with the sample of data and well-being is important
to bring sustainable development to the mainstream.
Abstract: Integrated Total Quality Management (TQM) with
Lean Manufacturing (LM) is a system comprises of TQM with LM
principles and is associated with financial and nonfinancial
performance measurement indicators. The ultimate goal of this
system is to focus on achieving total customer satisfaction by
removing eight wastes available in any process in an organization.
A survey questionnaire was developed and distributed to 30 highly
active automotive vendors in Malaysia and analyzed by PASW
Statistics 18. It was found out that these vendors have been
practicing and measuring the effectiveness TQM and LM
implementation. More involvement of all Malaysian automotive
vendors will represent the exact status of current Malaysian
automotive industry in implementing TQM and LM and can
determine whether the industry is ready for integrated TQM and
LM system. This is the first study that combined 4 awards
practices, ISO/TS16949, Toyota Production System and
SAEJ4000.
Abstract: The main purpose of this study is to analyze the
feelings of tourists for the service quality of the bikeway. In addition,
this study also analyzed the causal relationship between service
quality and satisfaction to visitor-s lane loyalty. In this study, the Ya
Tam San bikeway visitor-s subjects, using the designated convenience
sampling carried out the survey, a total of 651 questionnaires were
validly. Valid questionnaires after statistical analysis, the following
findings: 1. Visitor-s lane highest quality of service project: the routes
through the region weather pleasant. Lane "with health and sports," the
highest satisfaction various factors of service quality and satisfaction,
loyal between correlations exist. 4. Guided tours of bikeways, the
quality of the environment, and modeling imagery can effectively
predict visitor satisfaction. 5. Quality of bikeway, public facilities,
guided tours, and modeling imagery can effectively predict visitor
loyalty. According to the above results, the study not only makes
recommendations to the government units and the bicycle industry,
also asked the research direction for future researchers.