Abstract: A company CSR commitment, as stated in its Social
Report is, actually, perceived by its stakeholders?And in what
measure? Moreover, are stakeholders satisfied with the company
CSR efforts? Indeed, business returns from Corporate Social
Responsibility (CSR) practices, such as company reputation and
customer loyalty, depend heavily on how stakeholders perceive the
company social conduct. In this paper, we propose a methodology to
assess a company CSR commitment based on Global Reporting
Initiative (GRI) indicators, Content Analysis and a CSR positioning
matrix. We evaluate three aspects of CSR: the company commitment
disclosed through its Social Report; the company commitment
perceived by its stakeholders; the CSR commitment that stakeholders
require to the company. The positioning of the company under study
in the CSR matrix is based on the comparison among the three
commitment aspects (disclosed, perceived, required) and it allows
assessment and development of CSR strategies.
Abstract: This research aims to study the preferable tourism and
the elements of choosing tourist destination from domestic tourist in
Bangkok and the nearby areas in Thailand.The data were collected by
using 1249 set of questionnaires, in mid-August 2012. The result
illustrates that religious destinations are the most preferable places
for the tourist. The average expense per travel is approximately 47
USD a time. Travellers travel based on the advertisement in the
television and internet and their decisions is based on the reputation
of the destinations.
The result on a place dimension demonstrates the neatness and
well managed location play a crucial role on tourist destination.
Gender, age, marriage status and their origins are affecting their
spending and travelling behaviour. The researcher reckon that
providing the area of arcade, selling the souvenir and promoting
tourism among a young professional group would be an important
key follow the income distribution policy, including managing the
destination to welcome the family group, which the result is to
identified as the highest spending.
Abstract: Grid computing provides a virtual framework for
controlled sharing of resources across institutional boundaries.
Recently, trust has been recognised as an important factor for
selection of optimal resources in a grid. We introduce a new method
that provides a quantitative trust value, based on the past interactions
and present environment characteristics. This quantitative trust value
is used to select a suitable resource for a job and eliminates run time
failures arising from incompatible user-resource pairs. The proposed
work will act as a tool to calculate the trust values of the various
components of the grid and there by improves the success rate of the
jobs submitted to the resource on the grid. The access to a resource
not only depend on the identity and behaviour of the resource but
also upon its context of transaction, time of transaction, connectivity
bandwidth, availability of the resource and load on the resource. The
quality of the recommender is also evaluated based on the accuracy
of the feedback provided about a resource. The jobs are submitted for
execution to the selected resource after finding the overall trust value
of the resource. The overall trust value is computed with respect to
the subjective and objective parameters.
Abstract: Trust management is one of the drawbacks in Peer-to-Peer (P2P) system. Lack of centralized control makes it difficult to control the behavior of the peers. Reputation system is one approach to provide trust assessment in P2P system. In this paper, we use fuzzy logic to model trust in a P2P environment. Our trust model combines first-hand (direct experience) and second-hand (reputation)information to allow peers to represent and reason with uncertainty regarding other peers' trustworthiness. Fuzzy logic can help in handling the imprecise nature and uncertainty of trust. Linguistic labels are used to enable peers assign a trust level intuitively. Our fuzzy trust model is flexible such that inference rules are used to weight first-hand and second-hand accordingly.
Abstract: Public housing is a vital factor in community
development. Successful city, housing and eco system regeneration
design is essential in providing positive community development.
This concerns work places, nice dwellings, providing premises for
child care, care of the elderly, providing qualitative premises for
different kinds of commercial service, providing a nice built
environment and housing areas and not the least activating tenants.
The public housing companies give value to society by stimulating
people, renovating socially and economically sustainable as well as
being partners to local business and authorities. By their activities the
housing companies contribute to sustainable local and regional
growth and the identity and reputation of cities. A Social, Economic
and Ecological Reputation Effect (SEERE) model for actions to
promote housing and community reputation is presented. The model
emphasizes regenerative actions to restore natural eco systems as part
of housing renewal strategies and to strengthen municipality
reputation.
Abstract: The need for reputation assessment is particularly strong in peer-to-peer (P2P) systems because the peers' personal site autonomy is amplified by the inherent technological decentralization of the environment. However, the decentralization notion makes the problem of designing a peer-to-peer based reputation assessment substantially harder in P2P networks than in centralized settings.Existing reputation systems tackle the reputation assessment process in an ad-hoc manner. There is no systematic and coherent way to derive measures and analyze the current reputation systems. In this paper, we propose a reputation assessment process and use it to classify the existing reputation systems. Simulation experiments are conducted and focused on the different methods in selecting the recommendation sources and retrieving the recommendations. These two phases can contribute significantly to the overall performance due to communication cost and coverage.
Abstract: This study examines the effect of Islamic Corporate
Social Responsibility disclosure and on corporate reputation as well
as performance. These relationships are examined based on content
analysis of of annual reports of 17 Islamic banks in Malaysia for
2008, 2009 and 2010. Results of this study provide evidence that
CSR activities communicated in corporate annual reports are
significantly positively related with corporate reputation as well as
firm performance. These results indicate that CSR activities and
disclosure from Islamic perspectives are equally important business
strategies in creating continuous superior performance for
organisations. In addition, it also highlights that organisations need to
develop a stakeholder orientation particularly in an environment of
increasing pressure from jurisdictions dominated by Islamic
stakeholders on organisations engaging in Islamic products to
increase their social responsibilities from the Islamic perspectives.
Abstract: Evaluation of educational portals is an important
subject area that needs more attention from researchers. A university
that has an educational portal which is difficult to use and interact by
teachers or students or management staff can reduce the position and
reputation of the university. Therefore, it is important to have the
ability to make an evaluation of the quality of e-services the
university provide to improve them over time.
The present study evaluates the usability of the Information
Technology Faculty portal at University of Benghazi. Two evaluation
methods were used: a questionnaire-based method and an online
automated tool-based method. The first method was used to measure
the portal's external attributes of usability (Information, Content and
Organization of the portal, Navigation, Links and Accessibility,
Aesthetic and Visual Appeal, Performance and Effectiveness and
educational purpose) from users' perspectives, while the second
method was used to measure the portal's internal attributes of
usability (number and size of HTML files, number and size of images,
load time, HTML check errors, browsers compatibility problems,
number of bad and broken links), which cannot be perceived by the
users. The study showed that some of the usability aspects have been
found at the acceptable level of performance and quality, and some
others have been found otherwise. In general, it was concluded that
the usability of IT faculty educational portal generally acceptable.
Recommendations and suggestions to improve the weakness and
quality of the portal usability are presented in this study.
Abstract: Due to the fact that in the new century customers tend
to express globally increasing demands, networks of interconnected
businesses have been established in societies and the management of
such networks seems to be a major key through gaining competitive
advantages. Supply chain management encompasses such managerial
activities. Within a supply chain, a critical role is played by quality.
QFD is a widely-utilized tool which serves the purpose of not only
bringing quality to the ultimate provision of products or service
packages required by the end customer or the retailer, but it can also
initiate us into a satisfactory relationship with our initial customer;
that is the wholesaler. However, the wholesalers- cooperation is
considerably based on the capabilities that are heavily dependent on
their locations and existing circumstances. Therefore, it is undeniable
that for all companies each wholesaler possesses a specific
importance ratio which can heavily influence the figures calculated in
the House of Quality in QFD. Moreover, due to the competitiveness
of the marketplace today, it-s been widely recognized that
consumers- expression of demands has been highly volatile in
periods of production. Apparently, such instability and proneness to
change has been very tangibly noticed and taking it into account
during the analysis of HOQ is widely influential and doubtlessly
required. For a more reliable outcome in such matters, this article
demonstrates the application viability of Analytic Network Process
for considering the wholesalers- reputation and simultaneously
introduces a mortality coefficient for the reliability and stability of
the consumers- expressed demands in course of time. Following to
this, the paper provides further elaboration on the relevant
contributory factors and approaches through the calculation of such
coefficients. In the end, the article concludes that an empirical
application is needed to achieve broader validity.
Abstract: This paper proposes an improvement method of classification
efficiency in a classification model. The model is used
in a risk search system and extracts specific labels from articles
posted at bulletin board sites. The system can analyze the important
discussions composed of the articles. The improvement method
introduces ensemble learning methods that use multiple classification
models. Also, it introduces expressions related to the specific labels
into generation of word vectors. The paper applies the improvement
method to articles collected from three bulletin board sites selected
by users and verifies the effectiveness of the improvement method.
Abstract: Structural Integrity Management (SIM) is
important for the protection of offshore crew, environment, business assets and company and industry reputation. API RP 2A contained guidelines for assessment of existing platforms mostly for the Gulf
of Mexico (GOM). ISO 19902 SIM framework also does not
specifically cater for Malaysia. There are about 200 platforms in
Malaysia with 90 exceeding their design life. The Petronas Carigali
Sdn Bhd (PCSB) uses the Asset Integrity Management System and
the very subjective Risk based Inspection Program for these
platforms. Petronas currently doesn-t have a standalone Petronas
Technical Standard PTS-SIM. This study proposes a recommended
practice for the SIM process for offshore structures in Malaysia,
including studies by API and ISO and local elements such as the
number of platforms, types of facilities, age and risk ranking. Case
study on SMG-A platform in Sabah shows missing or scattered
platform data and a gap in inspection history. It is to undergo a level
3 underwater inspection in year 2015.
Abstract: Petrol Fuel Station (PFS) has potential hazards to the
people, asset, environment and reputation of an operating company.
Fire hazards, static electricity air pollution evoked by aliphatic and
aromatic organic compounds are major causes of accident/incident
occurrence at fuel station. Activities such as carelessness,
maintenance, housekeeping, slips trips and falls, transportation
hazard, major and minor injuries, robbery and snake bites has a
potential to create unsafe conditions. The level of risk of these
hazards varies according to location and country. The emphasis on
safety considerations by the government is variable all around the
world. Developed countries safety records are much better as
compared to developing countries safety statistics. There is no
significant approach available to highlight the unsafe acts and unsafe
conditions during operation and maintenance of fuel station. Fuel
station is the most commonly available facilities that contain
flammable and hazardous materials. Due to continuous operation of
fuel station they pose various hazards to people, environment and
assets of an organization. To control these hazards, there is a need for
specific approach. PFS operation is unique as compared to other
businesses. For smooth operations it demands an involvement of
operating company, contractor and operator group. This study will
focus to address hazard contributing factors that have a potential to
make PFS operation risky. One year data collected, 902 activities
analyzed, comparisons were made to highlight significant
contributing factors. The study will provide help and assistance to
PFS outlet marketing companies to make their fuel station operation
safer. It will help health safety and environment (HSE) professionals
to arrest the gap available related to safety matters at PFS.
Abstract: This paper constructs a four factors theoretical model of Chinese small and medium enterprises based on the “cartoon characters- reputation - enterprise marketing and management capabilities – protection of the cartoon image - institutional environment" by literature research, case studies and investigation. The empirical study show that the greatest impact on current merchandising rights income is the institutional environment friendliness, followed by marketing and management capabilities, input of character image protection and Cartoon characters- reputation through the real-time grey relational analysis, and the greatest impact on post-merchandising rights profit is Cartoon characters reputation, followed by the institutional environment friendliness, then marketing and management ability and input of character image protection through the time-delay grey relational analysis.
Abstract: Social media has led to paradigm shifts in ways
people work and do business, interact and socialize, learn and obtain
knowledge. So much so that social media has established itself as an
important spatial extension of this nation-s historicity and challenges.
Regardless of the enabling reputation and recommendation features
through social networks embedded in the social media system, the
overflow of broadcasted and publicized media contents turns the
table around from engendering trust to doubting the trust system.
When the trust is at doubt, the effects include deactivation of
accounts and creation of multiple profiles, which lead to the overflow
of 'ghost' contents (i.e. “the abundance of abandoned ships"). In
most literature, the study of trust can be related to culture; hence the
difference between Western-s “openness" and Eastern-s “blue-chip"
concepts in networking and relationships. From a survey on issues
and challenges among Malaysian social media users, 'authenticity'
emerges as one of the main factors that causes and is caused by other
factors. The other issue that has surfaced is credibility either in terms
of message/content and source. Another is the quality of the
knowledge that is shared. This paper explores the terrains of this
critical space which in recent years has been dominated increasingly
by, arguably, social networks embedded in the social media system,
the overflow of broadcasted and publicized media content.
Abstract: Being creative in an educational environment, such as in the university, has many times been downplayed by bureaucracy, human inadequacy and physical hindrance. These factors control, stifle and subsequently condemn this natural phenomenon which is normally exuded by the tertiary community. If taken in a positive light, creativity has always led to many new discoveries and inventions. These creations are then gradually developed for the university reputation and achievements, in all fields of studies from the sciences to the humanities. This paper attempts to explore, through more than twenty years of observation, issues that stifle the university citizenry – academicians and students- – creativity. It also scrutinizes how enhancement of such creativity can be further supported by bureaucracy simplicity, encouraging and developing human potential and constructing uncompromising physical infrastructure and administrative support. These ideals – all of which can help to promote creativity, increases the productivity of the university community in aspects of teaching, research, publication, innovation and commercialization; be it at national as well as at international arena for the good of human and societal growth and development. This discursive presentation hopes to address another issue on promoting university community creativity through several deliverables which require cooperation from every quarter of the institution so that being creative continues to be promoted for sustainable human capital growth and development of the country, if not, the global community.
Abstract: Trust management and Reputation models are
becoming integral part of Internet based applications such as CSCW,
E-commerce and Grid Computing. Also the trust dimension is a
significant social structure and key to social relations within a
collaborative community. Collaborative Decision Making (CDM) is
a difficult task in the context of distributed environment (information
across different geographical locations) and multidisciplinary
decisions are involved such as Virtual Organization (VO). To aid
team decision making in VO, Decision Support System and social
network analysis approaches are integrated. In such situations social
learning helps an organization in terms of relationship, team
formation, partner selection etc. In this paper we focus on trust
learning. Trust learning is an important activity in terms of
information exchange, negotiation, collaboration and trust
assessment for cooperation among virtual team members. In this
paper we have proposed a reinforcement learning which enhances the
trust decision making capability of interacting agents during
collaboration in problem solving activity. Trust computational model
with learning that we present is adapted for best alternate selection of
new project in the organization. We verify our model in a multi-agent
simulation where the agents in the community learn to identify
trustworthy members, inconsistent behavior and conflicting behavior
of agents.
Abstract: Social networking is one of the most successful and popular tools to emerge from the Web 2.0 era. However, the increased interconnectivity and access to peoples- personal lives and information has created a plethora of opportunities for the nefarious side of human nature to manifest. This paper categorizes and describes the major types of anti-social behavior and criminal activity that can arise through undisciplined use and/or misuse of social media. We specifically address identity theft, misrepresentation of information posted, cyber bullying, children and social networking, and social networking in the work place. Recommendations are provided for how to reduce the risk of being the victim of a crime or engaging in embarrassing behavior that could irrevocably harm one-s reputation either professionally or personally. We also discuss what responsibilities social networking companies have to protect their users and also what law enforcement and policy makers can do to help alleviate the problems.
Abstract: This paper examines the issues, the dangers and the
saving graces of life in a transparent global community where there is
truly “no place to hide". In recent years, social networks and online
groups have transformed issues of privacy and the ways in which we
perceive and interact with others. The idea of reputation is critical to
this dynamic. The discussion begins with a brief etymological history
of the concept of reputation and moves to an exploration of how and
why online communication changes our basic nature, our various
selves and the Bakhtin idea of the polyphonic nature of truth. The
discussion considers the damaging effects of bullying and gossip,
both of which constitute an assault on reputation and the latter of
which is not limited to the lifetime of the person. It concludes with
guidelines and specific recommendations.
Abstract: In open settings, the participants in virtual
organization are autonomous and there is no central authority to
ensure the felicity of their interactions. When agents interact in such
settings, each relies upon being able to model the trustworthiness of
the agents with whom it interacts. Fundamentally, such models must
consider the past behavior of the other parties in order to predict their
future behavior. Further, it is sensible for the agents to share
information via referrals to trustworthy agents. In this article, trust is
a bet on the future contingent actions of others" and enumerates six
major factors supporting it: (1) reputation, (2) performance, (3)
appearance, (4) accountability, (5) precommitment, and (6)
contextual facilitation.