Abstract: This paper presents an analytical framework for an
effective online personal knowledge management (PKM) of
knowledge workers. The development of this framework is prompted
by our qualitative research on the PKM processes and cognitive
enablers of knowledge workers in eight organisations selected from
three main industries in Malaysia. This multiple-case research
identifies the relationships between the effectiveness of four online
PKM processes: get/retrieve, understand/analyse, share, and connect.
It also establishes the importance of cognitive enablers that mediate
this relationship, namely, method, identify, decide and drive.
Qualitative analysis is presented as the findings, supported by the
preceded quantitative analysis on an exploratory questionnaire
survey.
Abstract: The burst of Web 2.0 technology and social
networking tools manifest different styles of learning and managing
knowledge among both knowledge workers and adult learners. In the
Western countries, open-learning concept has been made popular due
to the ease of use and the reach that the technology provides. In
Malaysia, there are still some gaps between the learners- acceptance
of technology and the full implementation of the technology in the
education system. There is a need to understand how adult learners,
who are knowledge workers, manage their personal knowledge via
social networking tools, especially in their learning process. Four
processes of personal knowledge management (PKM) and four
cognitive enablers are proposed supported by analysed data on adult
learners in a university. The model derived from these processes and
enablers is tested and presented, with recommendations on features to be included in adult learners- learning environment.
Abstract: Social media has led to paradigm shifts in ways
people work and do business, interact and socialize, learn and obtain
knowledge. So much so that social media has established itself as an
important spatial extension of this nation-s historicity and challenges.
Regardless of the enabling reputation and recommendation features
through social networks embedded in the social media system, the
overflow of broadcasted and publicized media contents turns the
table around from engendering trust to doubting the trust system.
When the trust is at doubt, the effects include deactivation of
accounts and creation of multiple profiles, which lead to the overflow
of 'ghost' contents (i.e. “the abundance of abandoned ships"). In
most literature, the study of trust can be related to culture; hence the
difference between Western-s “openness" and Eastern-s “blue-chip"
concepts in networking and relationships. From a survey on issues
and challenges among Malaysian social media users, 'authenticity'
emerges as one of the main factors that causes and is caused by other
factors. The other issue that has surfaced is credibility either in terms
of message/content and source. Another is the quality of the
knowledge that is shared. This paper explores the terrains of this
critical space which in recent years has been dominated increasingly
by, arguably, social networks embedded in the social media system,
the overflow of broadcasted and publicized media content.