Abstract: There is no doubt that Internet technology is widely used by hotels and its demand is constantly booming. Hotels have largely adopted website information services through using different interactive tools, dimensions and attributes to achieve excellence in functionality and usability but these do not necessary equate with website effectiveness. One way to investigate the effectiveness of hotel website is from the perspective ofe-consumers. This exploratory research is to investigate the perceived importance of websites effectiveness of some selected independent small and medium-sized hotels (SMHs) located in Dubai, United Arab Emirates, from the perspective of Omanie-consumers by using non-random sampling method. From 400 questionnaire addressed to respondents in 27 organizations in Muscat the capital city of Oman, 173 are valid. Findings of this study assist SMHs management in Dubai with the reallocation of their resources and efforts in order to supportebusiness development and to sustain a competitive advantage.
Abstract: This paper presents an approach based on the
adoption of a distributed cognition framework and a non parametric
multicriteria evaluation methodology (DEA) designed specifically to
compare e-commerce websites from the consumer/user viewpoint. In
particular, the framework considers a website relative efficiency as a
measure of its quality and usability. A website is modelled as a black
box capable to provide the consumer/user with a set of
functionalities. When the consumer/user interacts with the website to
perform a task, he/she is involved in a cognitive activity, sustaining a
cognitive cost to search, interpret and process information, and
experiencing a sense of satisfaction. The degree of ambiguity and
uncertainty he/she perceives and the needed search time determine
the effort size – and, henceforth, the cognitive cost amount – he/she
has to sustain to perform his/her task. On the contrary, task
performing and result achievement induce a sense of gratification,
satisfaction and usefulness. In total, 9 variables are measured,
classified in a set of 3 website macro-dimensions (user experience,
site navigability and structure). The framework is implemented to
compare 40 websites of businesses performing electronic commerce
in the information technology market. A questionnaire to collect
subjective judgements for the websites in the sample was purposely
designed and administered to 85 university students enrolled in
computer science and information systems engineering
undergraduate courses.
Abstract: This paper describes a platform that faces the main
research areas for e-learning educational contents. Reusability tackles
the possibility to use contents in different courses reducing costs and
exploiting available data from repositories. In our approach the
production of educational material is based on templates to reuse
learning objects. In terms of interoperability the main challenge lays
on reaching the audience through different platforms. E-learning
solution must track social consumption evolution where nowadays
lots of multimedia contents are accessed through the social networks.
Our work faces it by implementing a platform for generation of
multimedia presentations focused on the new paradigm related to
social media. The system produces videos-courses on top of web
standard SMIL (Synchronized Multimedia Integration Language)
ready to be published and shared. Regarding interfaces it is
mandatory to satisfy user needs and ease communication. To
overcome it the platform deploys virtual teachers that provide natural
interfaces while multimodal features remove barriers to pupils with
disabilities.
Abstract: Transportation is one of the main activities related to
creating value for the tourists. Transport management in tourism
mainly focuses on managing transfer points and vehicle capacity.
However, transport service level must also be ensured as it now
relates to tourist-s experiences. This paper emphasizes on the
responsiveness as one of key service performance measures. An
evaluation framework is developed and illustarted by using the case
of small bus service in Pattaya city. It can be seen as a great potential
for the city to utilize the small bus transportation in order to meet the
needs of more diverse group of passengers and to support the
expansion of tourist areas. The framework integrates with service
operations management, logistics, and tourism behavior perspectives.
The findings from the investigation of existing small bus service are
presented and preliminarily validate the usability of the framework.
Abstract: Nowadays, web-based technologies influence in
people-s daily life such as in education, business and others.
Therefore, many web developers are too eager to develop their web
applications with fully animation graphics and forgetting its
accessibility to its users. Their purpose is to make their web
applications look impressive. Thus, this paper would highlight on the
usability and accessibility of a voice recognition browser as a tool to
facilitate the visually impaired and blind learners in accessing virtual
learning environment. More specifically, the objectives of the study
are (i) to explore the challenges faced by the visually impaired
learners in accessing virtual learning environment (ii) to determine
the suitable guidelines for developing a voice recognition browser
that is accessible to the visually impaired. Furthermore, this study
was prepared based on an observation conducted with the Malaysian
visually impaired learners. Finally, the result of this study would
underline on the development of an accessible voice recognition
browser for the visually impaired.
Abstract: There has been gradual progress of late in construction projects, particularly in big-scale megaprojects. Due to the long-term construction period, however, with large-scale budget investment, lack of construction management technologies, and increase in the incomplete elements of project schedule management, a plan to conduct efficient operations and to ensure business safety is required. In particular, as the project management information system (PMIS) is meant for managing a single project centering on the construction phase, there is a limitation in the management of program-scale businesses like megaprojects. Thus, a program management information system (PgMIS) that includes program-level management technologies is needed to manage multiple projects. In this study, a support tool was developed for managing the cost and schedule information occurring in the construction phase, at the program level. In addition, a case study on the developed support tool was conducted to verify the usability of the system. With the use of the developed support tool program, construction managers can monitor the progress of the entire project and of the individual subprojects in real time.
Abstract: Multimedia courseware has been accepted as a tool
that can support teaching and learning process. 'Li2D' courseware
was developed to assist student-s visualization on the topic of Loci in
Two Dimension. This paper describes an evaluation on the
effectiveness and usability of a 'Li2D' courseware. The quasi
experiment was used for the effectiveness evaluation. Usability
evaluation was accomplished based on four constructs of usability,
namely: efficiency, learnability, screen design and satisfaction. An
evaluation on the multimedia elements was also conducted. A total of
63 students of Form Two are involved in the study. The students are
divided into two groups: control and experimental. The experimental
group had to interact with 'Li2D' courseware as part of the learning
activities while the control group used the conventional learning
methods. The results indicate that the experimental group performed
better than the control group in understanding the Loci in Two
Dimensions topic. In terms of usability, the results showed that the
students agreed on the usability in multimedia elements in the 'Li2D'
courseware.
Abstract: Process-oriented software development is a new
software development paradigm in which software design is modeled
by a business process which is in turn translated into a process
execution language for execution. The building blocks of this
paradigm are software units that are composed together to work
according to the flow of the business process. This new paradigm
still exhibits the characteristic of the applications built with the
traditional software component technology. This paper discusses an
approach to apply a traditional technique for software component
fabrication to the design of process-oriented software units, called
process components. These process components result from
decomposing a business process of a particular application domain
into subprocesses, and these process components can be reused to
design the business processes of other application domains. The
decomposition considers five managerial goals, namely cost
effectiveness, ease of assembly, customization, reusability, and
maintainability. The paper presents how to design or decompose
process components from a business process model and measure
some technical features of the design that would affect the
managerial goals. A comparison between the measurement values
from different designs can tell which process component design is
more appropriate for the managerial goals that have been set. The
proposed approach can be applied in Web Services environment
which accommodates process-oriented software development.
Abstract: User interaction components of Augmented Reality (AR) systems have to be tested with users in order to find and fix usability problems as early as possible. In this paper we will report on a user-centered design approach for AR systems following the experience acquired during the design and evaluation of a software prototype for an AR-based educational platform. In this respect we will focus on the re-design of the user task based on the results from a formative usability evaluation. The basic idea of our approach is to describe task scenarios in a tabular format, to develop a task model in a task modeling environment and then to simulate the execution.
Abstract: In order to enhance the usability of the human computer interface (HCI) on the touchscreen, this study explored the optimal tactile depth and effect of visual cues on the user-s tendency to touch the touchscreen icons. The experimental program was designed on the touchscreen in this study. Results indicated that the ratio of the icon size to the tactile depth was 1:0.106. There were significant effects of experienced users and novices on the tactile feedback depth (p < 0.01). In addition, the results proved that the visual cues provided a feedback that helped to guide the user-s touch icons accurately and increased the capture efficiency for a tactile recognition field. This tactile recognition field was 18.6 mm in length. There was consistency between the experienced users and novices under the visual cue effects. Finally, the study developed an applied design with touch feedback for touchscreen icons.
Abstract: Human computer interaction has progressed
considerably from the traditional modes of interaction. Vision based
interfaces are a revolutionary technology, allowing interaction
through human actions, gestures. Researchers have developed
numerous accurate techniques, however, with an exception to few
these techniques are not evaluated using standard HCI techniques. In
this paper we present a comprehensive framework to address this
issue. Our evaluation of a computer vision application shows that in
addition to the accuracy, it is vital to address human factors
Abstract: Formative usability evaluation aims at finding
usability problems during the development process. The earlier these
problems are identified, the less expensive to fix they are. This paper
presents some preliminary results from a formative usability testing
of the 1st prototype developed for the ARiSE (Augmented Reality in
School Environments) project.
Abstract: With the proliferation of World Wide Web,
development of web-based technologies and the growth in web
content, the structure of a website becomes more complex and web
navigation becomes a critical issue to both web designers and users.
In this paper we define the content and web pages as two important
and influential factors in website navigation and paraphrase the
enhancement in the website navigation as making some useful
changes in the link structure of the website based on the
aforementioned factors. Then we suggest a new method for
proposing the changes using fuzzy approach to optimize the website
architecture. Applying the proposed method to a real case of Iranian
Civil Aviation Organization (CAO) website, we discuss the results of
the novel approach at the final section.
Abstract: The main aim of this paper is to present the research
findings on the solution of centralized Web-Services for students by
adopting a framework and a prototype for Service Oriented
Architecture (SOA) Web-Services. The current situation of students-
Web-based application services has been identified and proposed an
effective SOA to increase the operational efficiency of Web-Services
for them it was necessary to identify the challenges in delivering a
SOA technology to increase operational efficiency of Web-Services.
Moreover, the SOA is an emerging concept, used for delivering
efficient student SOA Web-Services. Therefore, service reusability
from SOA Web-Services is provided and logically divided services
into smaller services to increase reusability and modularity. In this
case each service is a modular unit by itself and interoperability
services.
Abstract: The purpose of this paper is to introduce an interactive online case-study library website developed in a national project. The design goal of the website is to provide interactive, enhanced, case-based and online educational resource for educators through the purpose and within the scope of a national project. The ADDIE instructional design model was used in the development of the website for interactive case-based library. This library is developed on a web-based platform, which is important in terms of manageability, accessibility, and updateability of data. Users are able to sort the displayed case-studies by their titles, dates, ratings, view counts, etc. The usability test is used and the expert opinion is taken for the evaluation of the website. This website is a tool to integrate technology into education. It is believed that this website will be beneficial for pre-service and in-service teachers in terms of their professional developments.
Abstract: This study suggests a model of a new set of evaluation criteria that will be used to measure the efficiency of real-world E-commerce websites. Evaluation criteria include design, usability and performance for websites, the Data Envelopment Analysis (DEA) technique has been used to measure the websites efficiency. An efficient Web site is defined as a site that generates the most outputs, using the smallest amount of inputs. Inputs refer to measurements representing the amount of effort required to build, maintain and perform the site. Output is amount of traffic the site generates. These outputs are measured as the average number of daily hits and the average number of daily unique visitors.
Abstract: The last decade has shown that object-oriented
concept by itself is not that powerful to cope with the rapidly
changing requirements of ongoing applications. Component-based
systems achieve flexibility by clearly separating the stable parts of
systems (i.e. the components) from the specification of their
composition. In order to realize the reuse of components effectively
in CBSD, it is required to measure the reusability of components.
However, due to the black-box nature of components where the
source code of these components are not available, it is difficult to
use conventional metrics in Component-based Development as these
metrics require analysis of source codes. In this paper, we survey
few existing component-based reusability metrics. These metrics
give a border view of component-s understandability, adaptability,
and portability. It also describes the analysis, in terms of quality
factors related to reusability, contained in an approach that aids
significantly in assessing existing components for reusability.
Abstract: Service-oriented systems have become popular and
presented many advantages in develop and maintain process. The
coupling is the most important attribute of services when they are
integrated into a system. In this paper, we propose a suite of metrics
to evaluate service-s quality according to its ability of coupling. We
use the coupling metrics to measure the maintainability, reliability,
testability, and reusability of services. Our proposed metrics are
operated in run-time which bring more exact results.
Abstract: This paper focuses on the 3D reconstruction of
the architectural design of Darul Ridzuan Museum. It has
concentrated on designing exterior part of the building according
to colored digital photo of the real museum. Besides viewing the
architecture, walkthroughs are generated for the user to control
it in an easier way. User can travel through the museum to get
the feel of the environment and to explore the design of the
museum as a whole; both exterior and interior. The result has
shown positive result in terms of realism, navigation, collision
detection, suitability, usability and user-s acceptance. In brief,
the 3D virtual museum has provided an alternative to present a
real museum.
Abstract: This research focuses on the use of a recommender
system in decision support by means of a used car dealer case study
in Bangkok Metropolitan. The goal is to develop an effective used car
purchasing system for dealers based on the above premise. The
underlying principle rests on content-based recommendation from a
set of usability surveys. A prototype was developed to conduct
buyers- survey selected from 5 experts and 95 general public. The
responses were analyzed to determine the mean and standard
deviation of buyers- preference. The results revealed that both groups
were in favor of using the proposed system to assist their buying
decision. This indicates that the proposed system is meritorious to
used car dealers.