An Evaluation Framework of Transportation Responsiveness: Case of Pattaya City
Transportation is one of the main activities related to
creating value for the tourists. Transport management in tourism
mainly focuses on managing transfer points and vehicle capacity.
However, transport service level must also be ensured as it now
relates to tourist-s experiences. This paper emphasizes on the
responsiveness as one of key service performance measures. An
evaluation framework is developed and illustarted by using the case
of small bus service in Pattaya city. It can be seen as a great potential
for the city to utilize the small bus transportation in order to meet the
needs of more diverse group of passengers and to support the
expansion of tourist areas. The framework integrates with service
operations management, logistics, and tourism behavior perspectives.
The findings from the investigation of existing small bus service are
presented and preliminarily validate the usability of the framework.
[1] B. Predeaux, "The Role of Transport System in Tourism Development,"
Tourism Management, vol. 21, no. 1, pp. 53-63, Feb. 2000.
[2] D. Kritchanchai and B.L. MacCarthy, "Responsiveness of the order
fulfillment process," International Journal of Production & Operations
Management, vol. 19, no. 8, pp. 812-33, 1999.
[3] N. Slack, The Manufacturing Advantage, Mercury Books, London,
1991.
[4] H.L. Correa, "The links between uncertainty, variability of outputs and
flexibility in manufacturing systems (unpublished PhD thesis),"
unpublished.
[5] M. Holweg, "The three dimensions of responsiveness," International
Journal of Operations & Production Management, vol. 25, no. 7, pp.
603-622, 2005.
[6] D.G. Janelle and M. Beuthe, "Globalization and research issues in
transportation," Journal of Transport Geography, vol. 5, no. 3, pp. 199-
206, 1997.
[7] D. Koffman, "Operational Experiences with Flexible Transit Services: A
Synthesis of Transit Practice," TCRP Synthesis-Transportation
Research Board, Washington D.C., 2004, vol. 53.
[8] M.M. Naim, A.T. Potter, R.J. Mason, and N. Bateman, "The role of
transport flexibility in logistics provision," The International Journal of
Logistics Management, vol. 17, no. 3, pp. 297-311, 2006.
[9] N. Tiedemann, M. van Birgele and J. Semeijn, "Increasing hotel
responsiveness to customers through information sharing," Tourism
Review, vol. 64, no. 4, pp. 12-26, 2009.
[10] F. Rahimnia and M. Moghadasian, "Supply chain leagility in
professional services: how to apply decoupling point concept in
healthcare delivery system," Supply Chain Management: An
International Journal, vol. 15, no. 1, pp. 80-91, 2010.
[11] C. Mulley, J.D. Nelson, "Flexible transport services: A new market
opportunity for public transport," Research in Transportation
Economics, vol. 25, pp. 39-45, 2009.
[12] E.K. Morlok and D.J. Chang, "Measuring Capacity Flexibility of a
Transportation System," Transportation Research Part A, vol. 38, no.
405-420, 2004.
[1] B. Predeaux, "The Role of Transport System in Tourism Development,"
Tourism Management, vol. 21, no. 1, pp. 53-63, Feb. 2000.
[2] D. Kritchanchai and B.L. MacCarthy, "Responsiveness of the order
fulfillment process," International Journal of Production & Operations
Management, vol. 19, no. 8, pp. 812-33, 1999.
[3] N. Slack, The Manufacturing Advantage, Mercury Books, London,
1991.
[4] H.L. Correa, "The links between uncertainty, variability of outputs and
flexibility in manufacturing systems (unpublished PhD thesis),"
unpublished.
[5] M. Holweg, "The three dimensions of responsiveness," International
Journal of Operations & Production Management, vol. 25, no. 7, pp.
603-622, 2005.
[6] D.G. Janelle and M. Beuthe, "Globalization and research issues in
transportation," Journal of Transport Geography, vol. 5, no. 3, pp. 199-
206, 1997.
[7] D. Koffman, "Operational Experiences with Flexible Transit Services: A
Synthesis of Transit Practice," TCRP Synthesis-Transportation
Research Board, Washington D.C., 2004, vol. 53.
[8] M.M. Naim, A.T. Potter, R.J. Mason, and N. Bateman, "The role of
transport flexibility in logistics provision," The International Journal of
Logistics Management, vol. 17, no. 3, pp. 297-311, 2006.
[9] N. Tiedemann, M. van Birgele and J. Semeijn, "Increasing hotel
responsiveness to customers through information sharing," Tourism
Review, vol. 64, no. 4, pp. 12-26, 2009.
[10] F. Rahimnia and M. Moghadasian, "Supply chain leagility in
professional services: how to apply decoupling point concept in
healthcare delivery system," Supply Chain Management: An
International Journal, vol. 15, no. 1, pp. 80-91, 2010.
[11] C. Mulley, J.D. Nelson, "Flexible transport services: A new market
opportunity for public transport," Research in Transportation
Economics, vol. 25, pp. 39-45, 2009.
[12] E.K. Morlok and D.J. Chang, "Measuring Capacity Flexibility of a
Transportation System," Transportation Research Part A, vol. 38, no.
405-420, 2004.
@article{"International Journal of Business, Human and Social Sciences:54756", author = "Wuttigrai Ngamsirijit and Yodmanee Tepanon", title = "An Evaluation Framework of Transportation Responsiveness: Case of Pattaya City", abstract = "Transportation is one of the main activities related to
creating value for the tourists. Transport management in tourism
mainly focuses on managing transfer points and vehicle capacity.
However, transport service level must also be ensured as it now
relates to tourist-s experiences. This paper emphasizes on the
responsiveness as one of key service performance measures. An
evaluation framework is developed and illustarted by using the case
of small bus service in Pattaya city. It can be seen as a great potential
for the city to utilize the small bus transportation in order to meet the
needs of more diverse group of passengers and to support the
expansion of tourist areas. The framework integrates with service
operations management, logistics, and tourism behavior perspectives.
The findings from the investigation of existing small bus service are
presented and preliminarily validate the usability of the framework.", keywords = "Responsiveness, Demand responsive transportation,
Tourism, Logistics", volume = "6", number = "6", pages = "1263-6", }