Abstract: This study proposes a conceptual model and
empirically tests the relationships between customers and librarians
(i.e. tangibles, responsiveness, assurance, reliability and empathy)
with a dependent variable (customer satisfaction) regarding library
services. The SERVQUAL instrument was administered to 100
respondents which comprises of staff and students at a public higher
learning institution in the Federal Territory of Labuan, Malaysia.
They were public university library users. Results revealed that all
service quality dimensions tested were significant and influenced
customer satisfaction of visitors to a public university library.
Assurance is the most important factor that influences customer
satisfaction with the services rendered by the librarian. It is
imperative for the library management to take note that the top five
service attributes that gained greatest attention from library visitors-
perspective includes employee willingness to help customers,
availability of customer representatives online for response to
queries, library staff actively and promptly provide services, signs in
the building are clear and library staff are friendly and courteous.
This study provides valuable results concerning the determinants of
the service quality and customer satisfaction of public university
library services from the users' perspective.
Abstract: Green Lean Total Quality Management (TQM)
System is a system comprises of Environmental Management System
(EMS) practices which is integrated to TQM with Lean
Manufacturing (LM) principles. The ultimate goal of this system is to
focus on achieving total customer satisfaction and environmental care by removing eight wastes available in any process in an
organization. A survey questionnaire was developed and distributed to 30 highly active automotive vendors in Malaysia and analyzed by
SPSS v.17. It was found out that some vendors have been practicing TQM and LM while some have started to implement EMS. This
study is only focusing on highly active companies that have been involved in MAJAICO Program and Proton Vendor Development
Program. This is the first study conducted to know the current status of TQM, LM and EMS practices in highly active automotive companies in Malaysia. It was found out that EMS has been
practiced by 16 companies out of 30. Within these 16 companies the
approach is more holistic and green. This is a preliminary study that combined 4 awards practices, ISO/TS16949, Toyota Production
System SAEJ4000, MAJAICO Lean Production System and EMS.
Abstract: In the globalization context and competitiveness, the role of a university is further enhanced. University is no longer confined to traditional roles. Universities need to interact with others in order to be relevant and progressive. Symbiosis relationships between the university and industry are very significant because the relationship between those two can foster economic development of a nation. In a world of fast changing technology and competition, it is necessary for the university to collaborate with industry to combine efforts fostering the diffusion of knowledge, increasing research and development, patenting innovation and commercializing products. It has become increasingly accepted that the necessity of close university-industry interactions as a mean of national economic prosperity. Therefore, this paper is aim to examine the level of linkages in university-industry interactions to which promotes the regional economic growth and development. This paper will explore the formation of linkages between the Higher Education Institution (University Technology MARA) and industries located in the Klang Valley region of Malaysia. It will present the university-industry linkages with emphasis on the type of linkages existed, the benefits of having such linkages to promote regional economic development and finally the constraints that might impede the linkages and potentials to enhance the linkages towards economic growth and development.
Abstract: Discrimination in employment has its wider social and
economic consequences other than mere violating a basic human
right. Discrimination involves treating people differently because of
certain grounds such as race, color, or sex, which results in the
impairment of equality of opportunity and treatment. As an essential
part of promoting decent work, combating discrimination through the
principle of non-discrimination has been established by the
International Labor Organization (ILO) through the Declaration on
Fundamental Principles and Rights at Work 1998. Considering
elimination of discrimination in employment as a core labor standard,
member states are expected to respect, promote and implement it to
their national laws and policies. Being a member state, Malaysia has
to position herself align with this international requirement. The
author discusses the related convention together with Malaysia-s
responses on the matter. At the closing stage, the prospect of
Malaysia is presumed taking into account of the current positions and
reports submitted to the ILO.
Abstract: This paper presents the research agenda that has been proposed to develop an integrated model to explain technology adoption of SMEs in Malaysia. SMEs form over 90% of all business entities in Malaysia and they have been contributing to the development of the nation. Technology adoption has been a thorn issue among SMEs as they require big outlay which might not be available to the SMEs. Although resource has been an issue among SMEs they cannot lie low and ignore the technological advancements that are taking place at a rapid pace. With that in mind this paper proposes a model to explain the technology adoption issue among SMEs.
Abstract: Film, as an art form playing a vital role and is a powerful tool in documenting, influencing and shaping the society. Films are the collective creation of a large number of separate individuals, each contributing with creative input, unique talents, and technical expertise to the project. Recently, the Malaysian Independent (or “Indie") filmmakers have made their presence felt by winning awards at various international film festivals. Working in the digital video (DV) format, a number of independent filmmakers really hit their stride with a range of remarkably strong titles and international recognition has been quick in coming and their works are now regularly in exhibition or in competition, winning many top prizes at prestigious festivals around the world. The interaction factors among crewmembers are emphasized as imperative for group success. An in-depth interview is conducted to analyze the social interactions and exchanges between filmmakers through Social Exchanges Theory (SET). Certainly the new millennium that was marked as the digital technology revolution has changed the face of filmmaking in Malaysia. There is a clear need to study the Malaysian independent cinema especially from the perspective of understanding what causes the independent filmmakers to work so well given all of the difficulties and constraints.
Abstract: This paper outlines the research conducted to propose na framework of 'Knowledge Society' (KS) in the Malaysian context.
It is important to highlight that the emergence of KS is a result of the rapid growth in knowledge and information. However, the discussion
of KS should not only be limited to the importance of knowledge, but a holistic KS is also determined by other imperative dimensions. This
article discusses the results of a study conducted previously in Malaysia in order to identify the essential dimensions of KS, and
consequently propose a KS framework in the Malaysian context.
Two methods were employed, namely the Delphi technique and semi-structured interviews. The modified Delphi involved five
rounds with ten experts, while the interviews were conducted with two prominent figures in Malaysia. The results support the proposed
framework which contains seven major dimensions in order for Malaysia to become a KS in the future. The dimensions which are
crucial for a holistic Malaysian KS are human capital, spirituality, economy, social, institutional, sustainability, and driven by the ICT.
Abstract: An ethnobotanical study was conducted to document
local knowledge and potentials of wild edible tubers that has been
reported and sighted and to investigate and record their distribution in
Pulau Redang and nearby islands of Terengganu, Malaysia.
Information was gathered from 42 villagers by using semi-structured
questionnaire. These respondents were selected randomly and no
appointment was made prior to the visits. For distribution, the
locations of wild edible tubers were recorded by using the Global
Positioning System (GPS). The wild edible tubers recorded were ubi
gadung, ubi toyo, ubi kasu, ubi jaga, ubi seratus and ubi kertas.
Dioscorea or commonly known as yam is reported to be one of the
major food sources worldwide. The majority of villagers used
Dioscorea hispida Dennst. or ubi gadung in many ways in their life
such as for food, medicinal purposes and fish poison. The villagers
have identified this ubi gadung by looking at the morphological
characteristics; that include leaf shape, stem and the color of the
tuber-s flesh.
Abstract: Knowing consumers' preferences and perceptions of
the sensory evaluation of drink products are very significant to
manufacturers and retailers alike. With no appropriate sensory
analysis, there is a high risk of market disappointment. This paper
aims to rank the selected coffee products and also to determine the
best of quality attribute through sensory evaluation using fuzzy
decision making model. Three products of coffee drinks were used
for sensory evaluation. Data were collected from thirty judges at a
hypermarket in Kuala Terengganu, Malaysia. The judges were asked
to specify their sensory evaluation in linguistic terms of the quality
attributes of colour, smell, taste and mouth feel for each product and
also the weight of each quality attribute. Five fuzzy linguistic terms
represent the quality attributes were introduced prior analysing. The
judgment membership function and the weights were compared to
rank the products and also to determine the best quality attribute. The
product of Indoc was judged as the first in ranking and 'taste' as the
best quality attribute. These implicate the importance of sensory
evaluation in identifying consumers- preferences and also the
competency of fuzzy approach in decision making.
Abstract: Diabetes is one of the high prevalence diseases
worldwide with increased number of complications, with retinopathy
as one of the most common one. This paper describes how data
mining and case-based reasoning were integrated to predict
retinopathy prevalence among diabetes patients in Malaysia. The
knowledge base required was built after literature reviews and
interviews with medical experts. A total of 140 diabetes patients- data
were used to train the prediction system. A voting mechanism selects
the best prediction results from the two techniques used. It has been
successfully proven that both data mining and case-based reasoning
can be used for retinopathy prediction with an improved accuracy of
85%.
Abstract: This article is investigating Boria which is a kind of common performance in Malaysia. Boria has been known as Boria and Borea and both are correct, but Boria is more common. Boria is a folk performance unique to Penang. This theatre style reached Penang in the mid-19th century and is believed to be derived from the Shia Islamic Passion play performed during the Muslim month of Muharram to commemorate the martyrs of Kerbela. These days in Malaysia (especially Penang) Boria mentions to a choral street performance performed annually by a number of groups composed mostly of Sunni Malaysian. Boria are performed for entertainment and often include an annual singing competition. The size, membership, themes and movements of each Boria troupe may vary from year to year. Similarly, the themes and contents of the Boria performed by the different troupes also changes each year and can have a comical, political or satirical notion. It is common to most groups during the first ten days of Muharram Boria generally is done.
Abstract: The Malaysian government is promoting
entrepreneurship development skills amongst farmers through informal
courses. These courses will concentrate on teaching managerial skills as
inevitable means for small farms to succeed by making farmers more
creative and innovative. Therefore it is important to assess the effect of
informal agri-entrepreneurial training in developing entrepreneurship
among the farmers in Malaysia. Seven hundred and ninety six farmers
(796) farmers were interviewed via structured questionnaire to define
their opinion on whether the current informal educational and training
establishments are sufficient to teach and develop entrepreneurial
skills. Factor analysis and logic regression analysis were used to
determine the motivating factors and predict their impact on the
development of entrepreneurial skills. The result from the factor analysis
led us to investigate the association between these factors and farmers-
opinions about the development of entrepreneurial skills and traits
through participating in informal entrepreneurship training or education.
The outcome has shown us that the importance of informal training to
promote entrepreneurship among farmers is crucial. The training should
be intensified to encourage farmers to not only focus on the modern
technologies but also on the fundamental changes in their attitude towards
agriculture as a business.
DOA:
KMO: Kaiser- Meyer- Olkin Test
MOA: Ministry of Agriculture
NMP: Ninth Malaysia Plan
NAP: Third National Agricultural Policy (2000-2010)
Abstract: People from different cultures favor web pages
characterized by the values of their culture and, therefore, tend to
prefer different characteristics of a website according to their cultural
values in terms of navigation, security, product information, customer
service, shopping and design tools. For a company aiming to
globalize its market it is useful to implement country specific cultural
interfaces and different web sites for countries with different cultures.
This paper, following the conclusions proposed by two models of
Hall and Hofstede, and the studies of Marcus and Gould, defines,
through an empirical analysis, the guidelines of web design for both
the Scandinavian countries and Malaysia.
Abstract: Air conditioning is mainly use as human comfort
cooling medium. It use more in high temperatures are country such as
Malaysia. Proper estimation of cooling load will archive ideal
temperature. Without proper estimation can lead to over estimation or
under estimation. The ideal temperature should be comfort enough.
This study is to develop a program to calculate an ideal cooling load
demand, which is match with heat gain. Through this study, it is easy
to calculate cooling load estimation. Objective of this study are to
develop user-friendly and easy excess cooling load program. This is
to insure the cooling load can be estimate by any of the individual
rather than them using rule-of-thumb. Developed software is carryout
by using Matlab-GUI. These developments are only valid for
common building in Malaysia only. An office building was select as
case study to verify the applicable and accuracy of develop software.
In conclusion, the main objective has successfully where developed
software is user friendly and easily to estimate cooling load demand.
Abstract: Malaysia is aggressive in promoting the usage of ICT
to its mass population through the support by the government
policies and programs targeting the general population. However,
with the uneven distribution of the basic telecommunication
infrastructure between the urban and rural area, cost for being
“interconnected" that is considered high among the poorer rural
population and the lack of local contents that suit the rural population
needs or lifestyles, it is still a challenge for Malaysia to achieve its
Vision 2020 Agenda moving the nation towards an information
society by the year 2020. Among the existing programs that have
been carried out by the government to encourage the usage of ICT by
the rural population is “Kedaikom", a community telecenter with the
general aim is to engage the community to get exposed and to use the
ICT, encouraging the diffusion of the ICT technology to the rural
population. The research investigated by using a questionnaire
survey of how Kedaikom, as a community telecenter could play a
role in encouraging the rural or underserved community to use the
ICT. The result from the survey has proven that the community
telecenter could bridge the digital divide between the underserved
rural population and the well-accessed urban population in Malaysia.
More of the rural population, especially from the younger generation
and those with higher educational background are using the
community telecenter to be connected to the ICT.
Abstract: This paper discusses the issues and challenges
concerning the issues of accountability and regulation systems of
cooperative movement in Malaysia.
Abstract: This paper attempts to identify the significance of
Information and Communications Technology (ICT) and
competitiveness to the profit efficiency of commercial banks in
Malaysia. The profit efficiency of commercial banks in Malaysia, the
dependent variable, was estimated using the Stochastic Frontier
Approach (SFA) on a sample of unbalanced panel data, covering 23
commercial banks, between 1995 to 2007. Based on the empirical
results, ICT was not found to exert a significant impact on profit
efficiency, whereas competitiveness, non ICT stock expenditure and
ownership were significant contributors. On the other hand, the size
of banks was found to have significantly reduced profit efficiency,
opening up for various interpretations of the interrelated role of ICT
and competition.
Abstract: The implementations of green roof have been widely
used in the developed countries such as Germany, United Kingdom,
United States and Canada. Green roof have many benefits such as
aesthetic and economic value, ecological gain which are optimization
of storm water management, urban heat island mitigation and energy
conservation. In term of pollution, green roof can control the air and
noise pollution in urban cities. The application of green roof in
Malaysian building has been studied with the previous work of green
roof either in Malaysia or other Asian region as like Indonesia,
Singapore, Thailand, Taiwan and several other countries that have
similar climate and environment as in Malaysia. These technologies
of adapting green roof have been compared to the Green Building
Index (GBI) of Malaysian buildings. The study has concentrated on
the technical aspect of green roof system having focused on i) waste
& recyclable materials ii) types of plants and method of planting and
iii) green roof as tool to reduce storm water runoff. The finding of
these areas will be compared to the suitability in achieving good
practice of the GBI in Malaysia. Results show that most of the
method are based on the countries own climate and environment.
This suggests that the method of using green roof must adhere to the
tropical climate of Malaysia. Suggestion of this research will be
viewed in term of the sustainability of the green roof. Further
research can be developed to implement the best method and
application in Malaysian climate especially in urban cities and
township.
Abstract: Implementing Information Technology/ Information
System (IT/IS) is critical for every industry as its potential benefits
have been to motivate many industries including the Malaysian
construction industry to invest in it. To successfully implement IT/IS
has become the major concern for every organisation. Identifying the
critical success factors (CSFs) has become the main agenda for
researchers, academicians and practitioners due to the wide number
of failures reported. This research paper seeks to identify the CSFs
that influence the successful implementation of IT/IS in construction
industry in Malaysia. Limited factors relating to people issue will be
highlighted here to showcase some as it becomes one of the major
contributing factors to the failure. Three (3) organisations have
participated in this study. Semi-structured interviews are employed as
they offer sufficient flexibility to ensure that all relevant factors are
covered. Several key issues contributing to successful
implementations of IT/IS are identified. The results of this study
reveal that top management support, communication, user
involvement, IT staff roles and responsibility, training/skills, leader/
IT Leader, organisation culture, knowledge/ experience, motivation,
awareness, focus and ambition, satisfaction, teamwork/ collaboration,
willingness to change, attitude, commitment, management style,
interest in IT, employee behaviour towards collaborative
environment, trust, interpersonal relationship, personal characteristic
and competencies are significantly associated with the successful
implementations of IT/IS. It is anticipated that this study will create
awareness and contribute to a better understanding amongst
construction industry players and will assist them to successfully
implement IT/IS.
Abstract: The purpose of this study is to identify the underlying
causes of late payment from the contractors- perspective in the
Malaysian construction industry and to recommend effective solutions
to mitigate late payment problems. The target groups of respondents in
this study were Grades G3, G5, G6 and G7 contractors with
specialization in building works and civil engineering works registered
with the Construction Industry Development Board (CIDB) in
Malaysia. Results from this study were analyzed with Statistical
Package for the Social Science (SPSS 15.0). From this study, it was
found that respondents have highest ranked five significant variables
out of a total of forty-one variables which can caused late payment
problems: a) cash flow problems due to deficiencies in client-s
management capacity (mean = 3.96); b) client-s ineffective utilization
of funds (mean = 3.88); c) scarcity of capital to finance the project
(mean = 3.81); d) clients failure to generate income from bank when
sales of houses do not hit the targeted amount (mean=3.72); and e)
poor cash flow because of lack of proper process implementation,
delay in releasing of the retention monies to contractor and delay in the
evaluation and certification of interim and final payment (mean =
3.66).