Abstract: Telecenter is a place where communities can access computers, the Internet, and other digital technologies to enable them to gather information, create, learn, and communicate with others. However, previous studies found that sustainability issues related to economic, political and institutional, social and technology is one of the major problem faced by the telecenter. Based on that problem this research is planning to design a possible solution on rural telecenters sustainability with the support of business intelligence (BI). The empirical study will be conducted through qualitative and quantitative method including interviews and observations with a range of stakeholders including ministry officers, telecenters managers and operators. Result from the data collection will be analyzed using causal modeling approach of SEM SmartPLS for the validity. The expected finding from this research is the Business Intelligent Requirement Model as a guild for sustainability of the rural telecenters.
Abstract: Malaysia is aggressive in promoting the usage of ICT
to its mass population through the support by the government
policies and programs targeting the general population. However,
with the uneven distribution of the basic telecommunication
infrastructure between the urban and rural area, cost for being
“interconnected" that is considered high among the poorer rural
population and the lack of local contents that suit the rural population
needs or lifestyles, it is still a challenge for Malaysia to achieve its
Vision 2020 Agenda moving the nation towards an information
society by the year 2020. Among the existing programs that have
been carried out by the government to encourage the usage of ICT by
the rural population is “Kedaikom", a community telecenter with the
general aim is to engage the community to get exposed and to use the
ICT, encouraging the diffusion of the ICT technology to the rural
population. The research investigated by using a questionnaire
survey of how Kedaikom, as a community telecenter could play a
role in encouraging the rural or underserved community to use the
ICT. The result from the survey has proven that the community
telecenter could bridge the digital divide between the underserved
rural population and the well-accessed urban population in Malaysia.
More of the rural population, especially from the younger generation
and those with higher educational background are using the
community telecenter to be connected to the ICT.