Abstract: This study proposes a conceptual model and
empirically tests the relationships between customers and librarians
(i.e. tangibles, responsiveness, assurance, reliability and empathy)
with a dependent variable (customer satisfaction) regarding library
services. The SERVQUAL instrument was administered to 100
respondents which comprises of staff and students at a public higher
learning institution in the Federal Territory of Labuan, Malaysia.
They were public university library users. Results revealed that all
service quality dimensions tested were significant and influenced
customer satisfaction of visitors to a public university library.
Assurance is the most important factor that influences customer
satisfaction with the services rendered by the librarian. It is
imperative for the library management to take note that the top five
service attributes that gained greatest attention from library visitors-
perspective includes employee willingness to help customers,
availability of customer representatives online for response to
queries, library staff actively and promptly provide services, signs in
the building are clear and library staff are friendly and courteous.
This study provides valuable results concerning the determinants of
the service quality and customer satisfaction of public university
library services from the users' perspective.
Abstract: Previous studies have indicated that one of the most
critical failure reasons of enterprise systems is the lack of knowledge
sharing and utilization across organizations. As a consequence, many
information systems researchers have paid attention to examining the
effect of absorptive capacity closely associated with knowledge
sharing and transferring on IS usage performance. A lack of
communications and interactions due to a lack of organizational
citizenship behavior might lead to weak absorptive capacity and thus
negatively influence knowledge sharing across organizations. In this
study, a theoretical model which delves into the relationship between
usage performance of enterprise systems and its determinants was
established.
Abstract: Educational games (EG) seem to have lots of potential due to digital games popularity and preferences of our younger generations of learners. However, most studies focus on game design and its effectiveness while little has been known about the factors that can affect users to accept or to reject EG for their learning. User acceptance research try to understand the determinants of information systems (IS) adoption among users by investigating both systems factors and users factors. Upon the lack of knowledge on acceptance factors for educational games, we seek to understand the issue. This study proposed a model of acceptance factors based on Unified Theory of Acceptance and Use of Technology (UTAUT). We use original model (performance expectancy, effort expectancy and social influence) together with two new determinants (learning opportunities and enjoyment). We will also investigate the effect of gender and gaming experience that moderate the proposed factors.
Abstract: Delayed wound healing in diabetes is primarily
associated with hyperglycemia, over-expression of inflammatory
marker, oxidative stress and delayed collagen synthesis. This
unmanaged wound is producing high economic burden on the
society. Thus research is required to develop new and effective
treatment strategies to deal with this emerging issue. Our present
study incorporates the evaluation of wound healing effects of 50%
ethanol extract of Ocimum sanctum (OSE) in streptozotocin
(45mg/kg)-induced diabetic rats with concurrent wound ulcer. The
animals showing diabetes (Blood glucose level >140 and
Abstract: This paper examines the impact of information and
communication technology (ICT) usage, internal relationship,
supplier-retailer relationship, logistics services and inventory
management on convenience store suppliers- performance. Data was
collected from 275 convenience store managers in Malaysia using a
set of questionnaire. The multiple linear regression results indicate
that inventory management, supplier-retailer relationship, logistics
services and internal relationship are predictors of supplier
performance as perceived by convenience store managers. However,
ICT usage is not a predictor of supplier performance. The study
focuses only on convenience stores and petrol station convenience
stores and concentrates only on managers. The results provide
insights to suppliers who serve convenience stores and possibly
similar retail format on factors to consider in improving their service
to retailers. The results also provide insights to government in its
aspiration to improve business operations of convenience store to
consider ways to enhance the adoption of ICT by retailers and
suppliers.
Abstract: The present study was done primarily to address two major research gaps: firstly, development of an empirical measure of life meaningfulness for substance users and secondly, to determine the psychosocial determinants of life meaningfulness among the substance users. The study is classified into two phases: the first phase which dealt with development of Life Meaningfulness Scale and the second phase which examined the relationship between life meaningfulness and social support, abstinence self efficacy and depression. Both qualitative and quantitative approaches were used for framing items. A Principal Component Analysis yielded three components: Overall Goal Directedness, Striving for healthy lifestyle and Concern for loved ones which collectively accounted for 42.06% of the total variance. The scale and its subscales were also found to be highly reliable. Multiple regression analyses in the second phase of the study revealed that social support and abstinence self efficacy significantly predicted life meaningfulness among 48 recovering inmates of a de-addiction center while level of depression failed to predict life meaningfulness.
Abstract: Erroneous computer entry problems [here: 'e'errors] in hospital labs threaten the patients-–health carers- relationship, undermining the health system credibility. Are e-errors random, and do lab professionals make them accidentally, or may they be traced through meaningful determinants? Theories on internal causality of mistakes compel to seek specific causal ascriptions of hospital lab eerrors instead of accepting some inescapability. Undeniably, 'To Err is Human'. But in view of rapid global health organizational changes, e-errors are too expensive to lack in-depth considerations. Yet, that efunction might supposedly be entrenched in the health carers- job description remains under dispute – at least for Hellenic labs, where e-use falls behind generalized(able) appreciation and application. In this study: i) an empirical basis of a truly high annual cost of e-errors at about €498,000.00 per rural Hellenic hospital was established, hence interest in exploring the issue was sufficiently substantiated; ii) a sample of 270 lab-expert nurses, technicians and doctors were assessed on several personality, burnout and e-error measures, and iii) the hypothesis that the Hardiness vs Alienation personality construct disposition explains resistance vs proclivity to e-errors was tested and verified: Hardiness operates as a resilience source in the encounter of high pressures experienced in the hospital lab, whereas its 'opposite', i.e., Alienation, functions as a predictor, not only of making e-errors, but also of leading to burn-out. Implications for apt interventions are discussed.
Abstract: The objective of this study is to identify the factors
that influence the online purchasing loyalty for Thai herbal products.
Survey research is used to gather data from Thai herb online
merchants to assess factors that have impacts on enhancing loyalty.
Data were collected from 300 online customers who had experience
in online purchasing of Thai Herbal products. Prior experience
consists of data from previous usage of online herbs, herb purchase
and internet usage. E-Quality data consists of information quality,
system quality, service quality and the product quality of Thai herbal
products sold online. The results suggest that prior experience, Equality,
attitude toward purchase and trust in online merchant have
major impacts on loyalty. The good attitude and E-Quality of
purchasing Thai herbal product online are the most significant
determinants affecting loyalty.
Abstract: Higher education institutions are increasingly opting to outsourcing methods in order to sustain themselves and this creates a gap of literature in terms of how they perceive the relationship. This research paper attempts to identify the behavioral and psychological factors that exist in the engagement thus providing valuable information to practicing and potential clients, and vendors. The determinants were gathered from previous literatures and analyzed to formulate the factors. This study adopts the case study and survey approaches in which interviews and questionnaires are deployed on employees of IT-related department in a Malaysian higher education institution.
Abstract: The goal of this research is discovering the
determinants of the success or failure of external cooperation in small
and medium enterprises (SMEs). For this, a survey was given to 190
SMEs that experienced external cooperation within the last 3 years. A
logistic regression model was used to derive organizational or strategic
characteristics that significantly influence whether external
collaboration of domestic SMEs is successful or not. Results suggest
that research and development (R&D) features in general
characteristics (both idea creation and discovering market
opportunities) that focused on and emphasized indirected-market
stakeholders (such as complementary companies and affiliates) and
strategies in innovative strategic characteristics raise the probability of
successful external cooperation. This can be used meaningfully to
build a policy or strategy for inducing successful external cooperation
or to understand the innovation of SMEs.
Abstract: Out of all visual arts including: painting, sculpture,
graphics, photography, architecture, and others, architecture is by far
the most complex one, because the art category is only one of its
determinants. Architecture, to some extent includes other arts which
can significantly influence the shaping of an urban space (artistic
interventions). These arts largely shape the visual culture in
combination with other categories: film, TV, Internet, information
technologies that are "changing the world" etc. In the area of
architecture and urbanism, visual culture is achieved through the
aspects of visual spatial effects. In this context, a complex visual
deliberation about designing urban areas in order to contribute to the
urban visual culture, and with it restore the cultural identity of the
city, is becoming almost the primary concept of contemporary urban
and architectural practice. Research in this paper relate to the city of
Niksic and its place in the visual urban culture. We are looking at the
city’s existing visual effects and determining the directions of
transformability of its physical structure in order to achieve the visual
realization of an urban area and the renewal of cultural identity of a
modern city.
Abstract: Main goal of preventive healthcare problems are at
decreasing the likelihood and severity of potentially life-threatening
illnesses by protection and early detection. The levels of
establishment and staffing costs along with summation of the travel
and waiting time that clients spent are considered as objectives
functions of the proposed nonlinear integer programming model. In
this paper, we have proposed a bi-objective mathematical model for
designing a network of preventive healthcare facilities so as to
minimize aforementioned objectives, simultaneously. Moreover, each
facility acts as M/M/1 queuing system. The number of facilities to be
established, the location of each facility, and the level of technology
for each facility to be chosen are provided as the main determinants
of a healthcare facility network. Finally, to demonstrate performance
of the proposed model, four multi-objective decision making
techniques are presented to solve the model.
Abstract: Globalisation is a phenomenon that cannot be avoided.
As globalisation allowed free flow of inputs including labour, it may
affect job opportunities for the locals. Therefore, investigate the
determinants of labour supply is essential in understanding the
structure of labour market in the new era of globalization. The
objective of this article is to examine labour supply by taking into
account the globalisation effect. The study covers 3885 households in
Peninsular Malaysia who are chosen using stratified random
sampling. The labour supply model will be the basis for the analysis.
The basic labour supply determinants are own wage and non-labour
income. However, the extended labour supply model incorporates
other variables like spouse wage，number of children and
individuals characteristics like education level and age. Besides, the
globalization indicator will also be incorporated as another
independent variable.
Abstract: In this paper, perceptions of actors on changes in
crop productivity, quantity and quality of water, and determinants of
their perception are analyzed using descriptive statistics and ordered
logit model. Data collected from 297 Ethiopian farmers and 103
agricultural professionals from December 2009 to January 2010 are
employed. Results show that the majority of the farmers and
professionals recognized decline in water resources, reasoning
climate changes and soil erosion as some of the causes. However,
there is a variation in views on changes in productivity. The
household asset, education level, age and geographical positions are
found to affect farmers- perception on changes in crop productivity.
But, the study underlines that there is no evidence that farmers-
economic status, age, or education level affects recognition of
degradation of water resources. Thus, more focus shall be given on
providing them different coping mechanisms and alternative
resource conserving technologies than educating about the
problems.
Abstract: The spiral angle of the elementary cellulose fibril in
the wood cell wall, often called microfibril angle, (MFA). Microfibril
angle in hardwood is one of the key determinants of solid timber
performance due to its strong influence on the stiffness, strength,
shrinkage, swelling, thermal-dynamics mechanical properties and
dimensional stability of wood. Variation of MFA (degree) in the S2
layer of the cell walls among Acacia mangium trees was determined
using small-angle X-ray scattering (SAXS). The length and
orientation of the microfibrils of the cell walls in the irradiated
volume of the thin samples are measured using SAXS and optical
microscope for 3D surface measurement. The undetermined
parameters in the analysis are the MFA, (M) and the standard
deviation (σФ) of the intensity distribution arising from the wandering
of the fibril orientation about the mean value. Nine separate pairs of
values are determined for nine different values of the angle of the
incidence of the X-ray beam relative to the normal to the radial
direction in the sample. The results show good agreement. The
curve distribution of scattered intensity for the real cell wall structure
is compared with that calculated with that assembly of rectangular
cells with the same ratio of transverse to radial cell wall length. It is
demonstrated that for β = 45°, the peaks in the curve intensity
distribution for the real and the rectangular cells coincide. If this
peak position is Ф45, then the MFA can be determined from the
relation M = tan-1 (tan Ф45 / cos 45°), which is precise for rectangular
cells. It was found that 92.93% of the variation of MFA can be
attributed to the distance from pith to bark. Here we shall present our
results of the MFA in the cell wall with respect to its shape, structure
and the distance from pith to park as an important fast check and yet
accurate towards the quality of wood, its uses and application.
Abstract: One of the determinants of a firm-s prosperity is the
customers- perceived service quality and satisfaction. While service
quality is wide in scope, and consists of various dimensions, there
may be differences in the relative importance of these dimensions in
affecting customers- overall satisfaction of service quality.
Identifying the relative rank of different dimensions of service quality
is very important in that it can help managers to find out which
service dimensions have a greater effect on customers- overall
satisfaction. Such an insight will consequently lead to more effective
resource allocation which will finally end in higher levels of
customer satisfaction. This issue –despite its criticality- has not
received enough attention so far. Therefore, using a sample of 240
bank customers in Iran, an artificial neural network is developed to
address this gap in the literature. As customers- evaluation of service
quality is a subjective process, artificial neural networks –as a brain
metaphor- may appear to have a potentiality to model such a
complicated process. Proposing a neural network which is able to
predict the customers- overall satisfaction of service quality with a
promising level of accuracy is the first contribution of this study. In
addition, prioritizing the service quality dimensions in affecting
customers- overall satisfaction –by using sensitivity analysis of
neural network- is the second important finding of this paper.