Exploring the Roles of Social Exchanges in Using Information Systems
Previous studies have indicated that one of the most
critical failure reasons of enterprise systems is the lack of knowledge
sharing and utilization across organizations. As a consequence, many
information systems researchers have paid attention to examining the
effect of absorptive capacity closely associated with knowledge
sharing and transferring on IS usage performance. A lack of
communications and interactions due to a lack of organizational
citizenship behavior might lead to weak absorptive capacity and thus
negatively influence knowledge sharing across organizations. In this
study, a theoretical model which delves into the relationship between
usage performance of enterprise systems and its determinants was
established.
<p>[1] Blau, P., Exchange and Power in Social Life, Wiley, New York, NY,
1964.
[2] Bock, G.W. and Kim, Y.G., “Breaking the Myths of Rewards: An
Exploratory Study of Attitudes about Knowledge Sharing,” Information
Resources Management Journal, Vol. 15, No. 2, 2002, pp. 14-21.
[3] Boynton, A.C., Zmud, R.W. and Jacobs, G.C., “The Influence of IT
Management Practice on IT Use in Large Organizations,” MIS Quarterly,
Vol. 18, No. 3, 1994, pp. 299-320.
[4] Cohen, W. and Levinthal, D., “Absorptive Capacity: A New Perspective
on Learning and Innovation,” Administrative Science Quarterly, Vol. 35,
No. 1, 1990, pp. 128-152.
[5] Davenport, T.H., “Putting the Enterprise into the Enterprise System,”
Harvard Business Review, Vol. 76, No. 4, 1998, pp. 121-131.
[6] Griffith, T.L., Sawyer, J.E. and Neale, M.A., “Virtualness and Knowledge
in Teams: Managing the Love Triangle of Organizations, Individuals, and
Information Technology,” MIS Quarterly, Vol. 27, No. 2, 2003, pp.
265-287.
[7] Kim, L., “Crisis Construction and Organizational Learning: Capability
Building in Catching-Up at Hyundai Motor,” Organization Science, Vol.
9, No. 4, 1998, pp. 506-521.
[8] Kusunoki, K., Nonaka, I. and Nagata, A., “Organizational Capabilities in
Product Development of Japanese Firms: A Conceptual Framework and
Empirical Findings,” Organization Science, Vol. 9, No. 6, 1998, pp.
699-719.
[9] Lee, S.C. and Lee, H.G., “The Importance of Change Management after
ERP Implementation an Information Capability Perspective,”
Proceedings of the 25th International Conference on Information
Systems, 2004, pp. 939-954.
[10] Morrison, E.W., “Organizational Citizenship Behavior as a Critical Link
between HRM Practices and Service Quality,” Human Resource
Management, Vol. 35, No. 4, 1996, pp. 493-512.
[11] Organ, D.W., Organizational Citizenship Behavior: The Good Soldier
Syndrome, Lexington Books, Lexington, MA. 1998.
[12] Park, J.H., Suh, H.J. and Yang, H.D., “Perceived Absorptive Capacity of
Individual Users in Performance of Enterprise ResourcePlanning(ERP)
Usage: The Case for Korean firms,” Information & Management, Vol. 44,
No. 3, 2007, pp. 300-312.
[13] Shang, S. and Hsu, C., “Reap from ERP Systems-The Management of
Absorptive Capacity in Post-ERP Implementation,” Proceedings of the
13th Americas Conference on Information Systems, 2007, pp. 1-14.
[14] Soh, C., Kien, S.S., and Tay-Yap, J., “Cultural Fits and Misfits: Is ERP a
Universal Solution?,” Communications of the ACM, Vol. 43, No. 4,
2000, pp. 47-51.
[15] Spender, J.C., “Making Knowledge the Basis of a Dynamic Theory of the
Firm,” Strategic Management Journal, Vol. 17, Winter Special Issue,
1996, pp. 45-62.
[16] Szulanski, G., “Exploring Internal Stickiness: Impediments to the
Transfer of Best Practice within the Firm,” Strategic Management
Journal, Vol. 17, Winter Special Issue, 1996, pp. 27-43.
[17] Yoon, M.H., “Social Exchange Antecedents of Service Employees’
Organizational Citizenship Behaviors and Service Quality Consequences:
An Employee-Level Analysis,” Korean Management Review, Vol. 29,
No.42, 2000, pp. 723-747.
[18] Yoon, C., “The Effects of Organizational Citizenship Behaviors on ERP
System Success,” Computers in Human Behavior, Vol. 25, No. 2, 2009,
pp. 421-428.
[19] Yoon, M.H. and Suh, J., “Organizational Citizenship Behaviors and
Service Quality as External Effectiveness of Contact Employees,” Journal
of business research, Vol. 56, No. 8, 2003, pp. 597-611.
[20] Zahra, S.A. and George, G., “Absorptive Capacity: A Review,
Reconceptualization, and Extension,” Academy of Management Review,
Vol. 27, No. 2, 2002, pp. 185-203.</p>
<p>[1] Blau, P., Exchange and Power in Social Life, Wiley, New York, NY,
1964.
[2] Bock, G.W. and Kim, Y.G., “Breaking the Myths of Rewards: An
Exploratory Study of Attitudes about Knowledge Sharing,” Information
Resources Management Journal, Vol. 15, No. 2, 2002, pp. 14-21.
[3] Boynton, A.C., Zmud, R.W. and Jacobs, G.C., “The Influence of IT
Management Practice on IT Use in Large Organizations,” MIS Quarterly,
Vol. 18, No. 3, 1994, pp. 299-320.
[4] Cohen, W. and Levinthal, D., “Absorptive Capacity: A New Perspective
on Learning and Innovation,” Administrative Science Quarterly, Vol. 35,
No. 1, 1990, pp. 128-152.
[5] Davenport, T.H., “Putting the Enterprise into the Enterprise System,”
Harvard Business Review, Vol. 76, No. 4, 1998, pp. 121-131.
[6] Griffith, T.L., Sawyer, J.E. and Neale, M.A., “Virtualness and Knowledge
in Teams: Managing the Love Triangle of Organizations, Individuals, and
Information Technology,” MIS Quarterly, Vol. 27, No. 2, 2003, pp.
265-287.
[7] Kim, L., “Crisis Construction and Organizational Learning: Capability
Building in Catching-Up at Hyundai Motor,” Organization Science, Vol.
9, No. 4, 1998, pp. 506-521.
[8] Kusunoki, K., Nonaka, I. and Nagata, A., “Organizational Capabilities in
Product Development of Japanese Firms: A Conceptual Framework and
Empirical Findings,” Organization Science, Vol. 9, No. 6, 1998, pp.
699-719.
[9] Lee, S.C. and Lee, H.G., “The Importance of Change Management after
ERP Implementation an Information Capability Perspective,”
Proceedings of the 25th International Conference on Information
Systems, 2004, pp. 939-954.
[10] Morrison, E.W., “Organizational Citizenship Behavior as a Critical Link
between HRM Practices and Service Quality,” Human Resource
Management, Vol. 35, No. 4, 1996, pp. 493-512.
[11] Organ, D.W., Organizational Citizenship Behavior: The Good Soldier
Syndrome, Lexington Books, Lexington, MA. 1998.
[12] Park, J.H., Suh, H.J. and Yang, H.D., “Perceived Absorptive Capacity of
Individual Users in Performance of Enterprise ResourcePlanning(ERP)
Usage: The Case for Korean firms,” Information & Management, Vol. 44,
No. 3, 2007, pp. 300-312.
[13] Shang, S. and Hsu, C., “Reap from ERP Systems-The Management of
Absorptive Capacity in Post-ERP Implementation,” Proceedings of the
13th Americas Conference on Information Systems, 2007, pp. 1-14.
[14] Soh, C., Kien, S.S., and Tay-Yap, J., “Cultural Fits and Misfits: Is ERP a
Universal Solution?,” Communications of the ACM, Vol. 43, No. 4,
2000, pp. 47-51.
[15] Spender, J.C., “Making Knowledge the Basis of a Dynamic Theory of the
Firm,” Strategic Management Journal, Vol. 17, Winter Special Issue,
1996, pp. 45-62.
[16] Szulanski, G., “Exploring Internal Stickiness: Impediments to the
Transfer of Best Practice within the Firm,” Strategic Management
Journal, Vol. 17, Winter Special Issue, 1996, pp. 27-43.
[17] Yoon, M.H., “Social Exchange Antecedents of Service Employees’
Organizational Citizenship Behaviors and Service Quality Consequences:
An Employee-Level Analysis,” Korean Management Review, Vol. 29,
No.42, 2000, pp. 723-747.
[18] Yoon, C., “The Effects of Organizational Citizenship Behaviors on ERP
System Success,” Computers in Human Behavior, Vol. 25, No. 2, 2009,
pp. 421-428.
[19] Yoon, M.H. and Suh, J., “Organizational Citizenship Behaviors and
Service Quality as External Effectiveness of Contact Employees,” Journal
of business research, Vol. 56, No. 8, 2003, pp. 597-611.
[20] Zahra, S.A. and George, G., “Absorptive Capacity: A Review,
Reconceptualization, and Extension,” Academy of Management Review,
Vol. 27, No. 2, 2002, pp. 185-203.</p>
@article{"International Journal of Business, Human and Social Sciences:52388", author = "Kee-Young Kwahk", title = "Exploring the Roles of Social Exchanges in Using Information Systems", abstract = "Previous studies have indicated that one of the most
critical failure reasons of enterprise systems is the lack of knowledge
sharing and utilization across organizations. As a consequence, many
information systems researchers have paid attention to examining the
effect of absorptive capacity closely associated with knowledge
sharing and transferring on IS usage performance. A lack of
communications and interactions due to a lack of organizational
citizenship behavior might lead to weak absorptive capacity and thus
negatively influence knowledge sharing across organizations. In this
study, a theoretical model which delves into the relationship between
usage performance of enterprise systems and its determinants was
established.
", keywords = "Usage performance of information systems, Social
exchanges, Enterprise systems.", volume = "7", number = "9", pages = "2498-4", }
