Abstract: The main objective of this paper is to contribute the
existing knowledge transfer and IT Outsourcing literature
specifically in the context of Malaysia by reviewing the current
practices of e-government IT outsourcing in Malaysia including the
issues and challenges faced by the public agencies in transferring the
knowledge during the engagement. This paper discusses various
factors and different theoretical model of knowledge transfer starting
from the traditional model to the recent model suggested by the
scholars. The present paper attempts to align organizational
knowledge from the knowledge-based view (KBV) and
organizational learning (OL) lens. This review could help shape the
direction of both future theoretical and empirical studies on inter-firm
knowledge transfer specifically on how KBV and OL perspectives
could play significant role in explaining the complex relationships
between the client and vendor in inter-firm knowledge transfer and
the role of organizational management information system and
Transactive Memory System (TMS) to facilitate the organizational
knowledge transferring process. Conclusion is drawn and further
research is suggested.
Abstract: Higher education institutions are increasingly opting to outsourcing methods in order to sustain themselves and this creates a gap of literature in terms of how they perceive the relationship. This research paper attempts to identify the behavioral and psychological factors that exist in the engagement thus providing valuable information to practicing and potential clients, and vendors. The determinants were gathered from previous literatures and analyzed to formulate the factors. This study adopts the case study and survey approaches in which interviews and questionnaires are deployed on employees of IT-related department in a Malaysian higher education institution.