Abstract: Complaints today have the ability to retain
customer loyalty using state of the art systems and strategies
in customer relationship management to analyze and respond
to a plethora of customer perception. The Majority of
companies are not aware of the beneficiary utilization of
customer complaints for the sake of quality improvements.
Also, some companies have problems determining how
resolution of complaints can be profitable. In this study, we
will define the problems and ascertain the importance of
customer management system on the companies. Furthermore,
we will determine the impact of such a system on efficiency,
confidence, profitability and customer complaints. Eventually,
we will develop methods and address the issues. In this paper,
we used an open-ended questionnaire and distributed that to
30 randomly chosen respondents which were the passengers in
an airport. We also define three hypotheses for our study and
we will validate each of them. Then using frequency, Chi-
Square and quality control method we optimized the size of
customers- negative feedback and improved the process of
customer retention.
Abstract: The use of neural networks is popular in various
building applications such as prediction of heating load, ventilation
rate and indoor temperature. Significant is, that only few papers deal
with indoor carbon dioxide (CO2) prediction which is a very good
indicator of indoor air quality (IAQ). In this study, a data-driven
modelling method based on multilayer perceptron network for indoor
air carbon dioxide in an apartment building is developed.
Temperature and humidity measurements are used as input variables
to the network. Motivation for this study derives from the following
issues. First, measuring carbon dioxide is expensive and sensors
power consumptions is high and secondly, this leads to short
operating times of battery-powered sensors. The results show that
predicting CO2 concentration based on relative humidity and
temperature measurements, is difficult. Therefore, more additional
information is needed.
Abstract: Segmentation of Magnetic Resonance Imaging (MRI) images is the most challenging problems in medical imaging. This paper compares the performances of Seed-Based Region Growing (SBRG), Adaptive Network-Based Fuzzy Inference System (ANFIS) and Fuzzy c-Means (FCM) in brain abnormalities segmentation. Controlled experimental data is used, which designed in such a way that prior knowledge of the size of the abnormalities are known. This is done by cutting various sizes of abnormalities and pasting it onto normal brain tissues. The normal tissues or the background are divided into three different categories. The segmentation is done with fifty seven data of each category. The knowledge of the size of the abnormalities by the number of pixels are then compared with segmentation results of three techniques proposed. It was proven that the ANFIS returns the best segmentation performances in light abnormalities, whereas the SBRG on the other hand performed well in dark abnormalities segmentation.
Abstract: Light rail systems have proliferated in Spain in the last decade, following a tendency that is common not only in other European countries but also in other parts of the world. This paper reviews the benefits of light rail systems, both related to environmental issues and mobility issues. It analyses the evolution of light rail projects in Spain and shows that light rail systems in this country have evolved towards an extensive use of public-private partnerships. The analysis of the Spanish projects, however, does not contribute any conclusive evidence about whether public-private partnerships have been more efficient than publicly owned enterprises in building and operating light rail systems.
Abstract: An attempt has been made to develop a
seminumerical model to study temperature variations in dermal
layers of human limbs. The model has been developed for two
dimensional steady state case. The human limb has been assumed to
have elliptical cross section. The dermal region has been divided
into three natural layers namely epidermis, dermis and subdermal
tissues. The model incorporates the effect of important physiological
parameters like blood mass flow rate, metabolic heat generation, and
thermal conductivity of the tissues. The outer surface of the limb is
exposed to the environment and it is assumed that heat loss takes
place at the outer surface by conduction, convection, radiation, and
evaporation. The temperature of inner core of the limb also varies at
the lower atmospheric temperature. Appropriate boundary conditions
have been framed based on the physical conditions of the problem.
Cubic splines approach has been employed along radial direction and
Fourier series along angular direction to obtain the solution. The
numerical results have been computed for different values of
eccentricity resembling with the elliptic cross section of the human
limbs. The numerical results have been used to obtain the
temperature profile and to study the relationships among the various
physiological parameters.
Abstract: This paper discusses ways to foster cooperative learning through the integration of online communication technology. While the education experts believe constructivism produces a more positive learning experience, the educators are still facing problems in getting students to participate due to numerous reasons such as shy personality, language and cultural barriers. This paper will look into the factors that lead to lack of participations among students and how technology can be implemented to overcome these issues.
Abstract: Elastic light single-scattering spectroscopy system
with a single optical fiber probe was employed to differentiate cancerous prostate tissue from non-cancerous prostate tissue ex-vivo just after radical prostatectomy. First, ELSSS spectra were acquired
from cancerous prostate tissue to define its spectral features. Then,
spectra were acquired from normal prostate tissue to define difference in spectral features between the cancerous and normal
prostate tissues. Of the total 66 tissue samples were evaluated from
nine patients by ELSSS system. Comparing of histopathology results
and ELSSS measurements revealed that sign of the spectral slopes of
cancerous prostate tissue is negative and non-cancerous tissue is positive in the wavelength range from 450 to 750 nm. Based on the
correlation between histopathology results and sign of the spectral
slopes, ELSSS system differentiates cancerous prostate tissue from
non- cancerous with a sensitivity of 0.95 and a specificity of 0.94.
Abstract: Feed is one of the factors which play an important role in determining a successful development of an aquaculture industry. It is always critical to produce the best aquaculture diet at a minimum cost in order to trim down the operational cost and gain more profit. However, the feed mix problem becomes increasingly difficult since many issues need to be considered simultaneously. Thus, the purpose of this paper is to review the current techniques used by nutritionist and researchers to tackle the issues. Additionally, this paper introduce an enhance algorithm which is deemed suitable to deal with all the issues arise. The proposed technique refers to Hybrid Genetic Algorithm which is expected to obtain the minimum cost diet for farmed animal, while satisfying nutritional requirements. Hybrid GA technique with artificial bee algorithm is expected to reduce the penalty function and provide a better solution for the feed mix problem.
Abstract: With the development of ubiquitous computing,
current user interaction approaches with keyboard, mouse and pen
are not sufficient. Due to the limitation of these devices the useable
command set is also limited. Direct use of hands as an input device is
an attractive method for providing natural Human Computer
Interaction which has evolved from text-based interfaces through 2D
graphical-based interfaces, multimedia-supported interfaces, to fully
fledged multi-participant Virtual Environment (VE) systems.
Imagine the human-computer interaction of the future: A 3Dapplication
where you can move and rotate objects simply by moving
and rotating your hand - all without touching any input device. In this
paper a review of vision based hand gesture recognition is presented.
The existing approaches are categorized into 3D model based
approaches and appearance based approaches, highlighting their
advantages and shortcomings and identifying the open issues.
Abstract: Recognizing the increasing importance of using the
Internet to conduct business, this paper looks at some related matters
associated with small businesses making a decision of whether or not
to have a Website and go online. Small businesses in Saudi Arabia
struggle to have this decision. For organizations, to fully go online,
conduct business and provide online information services, they need
to connect their database to the Web. Some issues related to doing
that might be beyond the capabilities of most small businesses in
Saudi Arabia, such as Website management, technical issues and
security concerns. Here we focus on a small business firm in Saudi
Arabia (Case Study), discussing the issues related to going online
decision and the firm's options of what to do and how to do it. The
paper suggested some valuable solutions of connecting databases to
the Web. It also discusses some of the important issues related to
online information services and e-commerce, mainly Web hosting
options and security issues.
Abstract: The aim of this study was to develop a storm water quality improvement strategy plan (WQISP) which assists managers and decision makers of local city councils in enhancing their activities to improve regional water quality. City of Gosnells in Western Australia has been considered as a case study. The procedure on developing the WQISP consists of reviewing existing water quality data, identifying water quality issues in the study areas and developing a decision making tool for the officers, managers and decision makers. It was found that land use type is the main factor affecting the water quality. Therefore, activities, sources and pollutants related to different land use types including residential, industrial, agricultural and commercial are given high importance during the study. Semi-structured interviews were carried out with coordinators of different management sections of the regional councils in order to understand the associated management framework and issues. The issues identified from these interviews were used in preparing the decision making tool. Variables associated with the defined “value versus threat" decision making tool are obtained from the intensive literature review. The main recommendations provided for improvement of water quality in local city councils, include non-structural, structural and management controls and potential impacts of climate change.
Abstract: In this paper we canvass three case studies of unique
research partnerships between universities and schools in the wider
community. In doing so, we consider those areas of indeterminate
zones of professional practice explored by academics in their
research activities within the wider community. We discuss three
cases: an artist-in-residence program designed to engage primary
school children with new understandings about local Indigenous
Australian issues in their pedagogical and physical landscapes; an
assessment of pedagogical concerns in relation to the use of physical
space in classrooms; and the pedagogical underpinnings of a
costumed museum school program. In doing so, we engage issues of
research as playing an integral part in the development,
implementation and maintenance of academic engagements with
wider community issues.
Abstract: Many water supply systems in Australia are currently
undergoing significant reconfiguration due to reductions in long term
average rainfall and resulting low inflows to water supply reservoirs
since the second half of the 20th century. When water supply systems
undergo change, it is necessary to develop new operating rules,
which should consider climate, because the climate change is likely
to further reduce inflows. In addition, water resource systems are
increasingly intended to be operated to meet complex and multiple
objectives representing social, economic, environmental and
sustainability criteria. This is further complicated by conflicting
preferences on these objectives from diverse stakeholders. This paper
describes a methodology to develop optimum operating rules for
complex multi-reservoir systems undergoing significant change,
considering all of the above issues. The methodology is demonstrated
using the Grampians water supply system in northwest Victoria,
Australia. Initial work conducted on the project is also presented in
this paper.
Abstract: The overlay approach has been widely used by many service providers for Traffic Engineering (TE) in large Internet backbones. In the overlay approach, logical connections are set up between edge nodes to form a full mesh virtual network on top of the physical topology. IP routing is then run over the virtual network. Traffic engineering objectives are achieved through carefully routing logical connections over the physical links. Although the overlay approach has been implemented in many operational networks, it has a number of well-known scaling issues. This paper proposes a new approach to achieve traffic engineering without full-mesh overlaying with the help of integrated approach and equal subset split method. Traffic engineering needs to determine the optimal routing of traffic over the existing network infrastructure by efficiently allocating resource in order to optimize traffic performance on an IP network. Even though constraint-based routing [1] of Multi-Protocol Label Switching (MPLS) is developed to address this need, since it is not widely tested or debugged, Internet Service Providers (ISPs) resort to TE methods under Open Shortest Path First (OSPF), which is the most commonly used intra-domain routing protocol. Determining OSPF link weights for optimal network performance is an NP-hard problem. As it is not possible to solve this problem, we present a subset split method to improve the efficiency and performance by minimizing the maximum link utilization in the network via a small number of link weight modifications. The results of this method are compared against results of MPLS architecture [9] and other heuristic methods.
Abstract: Enterprise applications are complex systems that are hard to develop and deploy in organizations. Although software application development tools, frameworks, methodologies and patterns are rapidly developing; many projects fail by causing big costs. There are challenging issues that programmers and designers face with while working on enterprise applications. In this paper, we present the three of the significant issues: Architectural, technological and performance. The important subjects in each issue are pointed out and recommendations are given. In architectural issues the lifecycle, meta-architecture, guidelines are pointed out. .NET and Java EE platforms are presented in technological issues. The importance of performance, measuring performance and profilers are explained in performance issues.
Abstract: Software organizations are constantly looking for
better solutions when designing and using well-defined software
processes for the development of their products and services.
However, while the technical aspects are virtually easier to arrange,
many software development processes lack more support on project
management issues. When adopting such processes, an organization
needs to apply good project management skills along with technical
views provided by those models. This research proposes the
definition of a new model that integrates the concepts of PMBOK
and those available on the OPEN metamodel, helping not only
process integration but also building the steps towards a more
comprehensive and automatable model.
Abstract: The two-dimensional gel electrophoresis method
(2-DE) is widely used in Proteomics to separate thousands of proteins
in a sample. By comparing the protein expression levels of proteins in
a normal sample with those in a diseased one, it is possible to identify
a meaningful set of marker proteins for the targeted disease. The major
shortcomings of this approach involve inherent noises and irregular
geometric distortions of spots observed in 2-DE images. Various
experimental conditions can be the major causes of these problems. In
the protein analysis of samples, these problems eventually lead to
incorrect conclusions. In order to minimize the influence of these
problems, this paper proposes a partition based pair extension method
that performs spot-matching on a set of gel images multiple times and
segregates more reliable mapping results which can improve the
accuracy of gel image analysis. The improved accuracy of the
proposed method is analyzed through various experiments on real
2-DE images of human liver tissues.
Abstract: Decisions are regularly made during a project or
daily life. Some decisions are critical and have a direct impact on
project or human success. Formal evaluation is thus required,
especially for crucial decisions, to arrive at the optimal solution
among alternatives to address issues. According to microeconomic
theory, all people-s decisions can be modeled as indifference curves.
The proposed approach supports formal analysis and decision by
constructing indifference curve model from the previous experts-
decision criteria. These knowledge embedded in the system can be
reused or help naïve users select alternative solution of the similar
problem. Moreover, the method is flexible to cope with unlimited
number of factors influencing the decision-making. The preliminary
experimental results of the alternative selection are accurately
matched with the expert-s decisions.
Abstract: A person-to-person information sharing is easily realized
by P2P networks in which servers are not essential. Leakage
of information, which are caused by malicious accesses for P2P
networks, has become a new social issues. To prevent information
leakage, it is necessary to detect and block traffics of P2P software.
Since some P2P softwares can spoof port numbers, it is difficult to
detect the traffics sent from P2P softwares by using port numbers.
It is more difficult to devise effective countermeasures for detecting
the software because their protocol are not public.
In this paper, a discriminating method of network applications
based on communication characteristics of application messages
without port numbers is proposed. The proposed method is based
on an assumption that there can be some rules about time intervals
to transmit messages in application layer and the number of necessary
packets to send one message. By extracting the rule from network
traffic, the proposed method can discriminate applications without
port numbers.
Abstract: Long term rainfall analysis and prediction is a
challenging task especially in the modern world where the impact of
global warming is creating complications in environmental issues.
These factors which are data intensive require high performance
computational modeling for accurate prediction. This research paper
describes a prototype which is designed and developed on grid
environment using a number of coupled software infrastructural
building blocks. This grid enabled system provides the demanding
computational power, efficiency, resources, user-friendly interface,
secured job submission and high throughput. The results obtained
using sequential execution and grid enabled execution shows that
computational performance has enhanced among 36% to 75%, for
decade of climate parameters. Large variation in performance can be
attributed to varying degree of computational resources available for
job execution.
Grid Computing enables the dynamic runtime selection, sharing
and aggregation of distributed and autonomous resources which plays
an important role not only in business, but also in scientific
implications and social surroundings. This research paper attempts to
explore the grid enabled computing capabilities on weather indices
from HOAPS data for climate impact modeling and change
detection.