Abstract: Innovation is being view from four areas of
innovation, product, service, technology, and marketing. Whereas
customer loyalty is composed of customer expectation, perceived
quality, perceived value, corporate image, customer satisfaction,
customer trust/confidence, customer commitment, customer
complaint, and customer loyalty. This study aimed to investigate the
influence of innovation factors to customer loyalty to GSM in the
telecom companies where use of products and services. Structural
Equation Modeling (SEM) using to analyze innovation factors. It was
found the factor of innovation have significant influence on customer
loyalty.
Abstract: High employee turnover rate in Malaysia-s retail industry has become a major issue that needs to be addressed. This study determines the levels of job satisfaction, organizational commitment, and turnover intention of employees in a retail company in Malaysia. The relationships between job satisfaction and organizational commitment on turnover intention are also investigated. A questionnaire was developed using Job Descriptive Index, Organizational Commitment Questionnaire, and Lee and Mowday-s turnover intention items and data were collected from 62 respondents. The findings suggested that the respondents were moderately satisfied with job satisfaction facets such as promotion, work itself, co-workers, and supervisors but were unsatisfied with salary. They also had moderate commitment level with considerably high intention to leave the organization. All satisfaction facets (except for co-workers) and organizational commitment were significantly and negatively related to turnover intention. Based on the findings, retention strategies of retail employees were proposed.
Abstract: As a company competitiveness depends more and more on the relationship with its stakeholders, the topic of companystakeholder fit is becoming increasingly important. This fit affects the extent to which a stakeholder perceives CSR company commitment, values and behaviors and, therefore, stakeholder identification in a company and his/her loyalty to it. Consequently, it is important to measure the alignment or the gap between stakeholder CSR demands, values, preferences and perceptions, and the company CSR disclosed commitment, values and policies. In this paper, in order to assess the company-stakeholder fit about corporate responsibility, an innovative CSR fit positioning matrix is proposed. This matrix is based on the measurement of a company CSR disclosed commitment and stakeholder perceived and required commitment. The matrix is part of a more complex methodology based on Global Reporting Initiative (GRI) indicators, content analysis and stakeholder questionnaires. This methodology provides appropriate indications for helping companies to achieve CSR company-stakeholder fit, by leveraging both CSR commitment and communication. Moreover, it could be used by top management for comparing different companies and stakeholders, and for planning specific CSR strategies, policies and activities.
Abstract: Although there are many theories and discussion of leadership, the necessity of having a new leadership paradigm was emphasized. The existing leadership characteristic of instruction and control revealed its limitations. Market competition becomes fierce and economic recession never ends worldwide. Of the leadership theories, servant leadership was introduced recently and is in line with the environmental changes of the organization. Servant leadership is a combination of two words, 'servant' and 'leader' and can be defined as the role of the leader who focuses on doing voluntary work for others with altruistic ethics, makes members, customers, and local communities a priority, and makes a commitment to satisfying their needs. This leadership received attention as one field of leadership in the late 1990s and secured its legitimacy. This study discusses the existing research trends of leadership, the concept, behavior characteristics, and lower dimensions of servant leadership, compares servant leadership with the existing leadership researches and diagnoses if servant leadership is a useful concept for further leadership researches. Finally, this study criticizes the limitations in the existing researches on servant leadership.
Abstract: The Spiral development model has been used
successfully in many commercial systems and in a good number of
defense systems. This is due to the fact that cost-effective
incremental commitment of funds, via an analogy of the spiral model
to stud poker and also can be used to develop hardware or integrate
software, hardware, and systems. To support adaptive, semantic
collaboration between domain experts and knowledge engineers, a
new knowledge engineering process, called Spiral_OWL is proposed.
This model is based on the idea of iterative refinement, annotation
and structuring of knowledge base. The Spiral_OWL model is
generated base on spiral model and knowledge engineering
methodology. A central paradigm for Spiral_OWL model is the
concentration on risk-driven determination of knowledge engineering
process. The collaboration aspect comes into play during knowledge
acquisition and knowledge validation phase. Design rationales for the
Spiral_OWL model are to be easy-to-implement, well-organized, and
iterative development cycle as an expanding spiral.
Abstract: A hybrid Photovoltaic/Thermal (PV/T) solar system integrates photovoltaic and solar thermal technologies into one single solar energy device, with dual generation of electricity and heat energy. The aim of the present study is to evaluate the potential for introduction of the PV/T technology into Northern China. For this purpose, outdoor experiments were conducted on a prototype of a PV/T water-heating system. The annual thermal and electrical performances were investigated under the climatic conditions of Beijing. An economic analysis of the system was then carried out, followed by a sensitivity study. The analysis revealed that the hybrid system is not economically attractive with the current market and energy prices. However, considering the continuous commitment of the Chinese government towards policy development in the renewable energy sector, and technological improvements like the increasing cost-effectiveness of PV cells, PV/Thermal technology may become economically viable in the near future.
Abstract: This paper presents the development of an electricity simulation model taking into account electrical network constraints, applied on the Belgian power system. The base of the model is optimizing an extensive Unit Commitment (UC) problem through the use of Mixed Integer Linear Programming (MILP). Electrical constraints are incorporated through the implementation of a DC load flow. The model encloses the Belgian power system in a 220 – 380 kV high voltage network (i.e., 93 power plants and 106 nodes). The model features the use of pumping storage facilities as well as the inclusion of spinning reserves in a single optimization process. Solution times of the model stay below reasonable values.
Abstract: Small tanks, the ancient man-made rain water storage
systems, support the pheasant life and agriculture of the dry zone of
Sri Lanka. Many small tanks were abandoned with time due to
various reasons. Such tanks, rehabilitated in the recent past, were
found to be less sustainable and most of these rehabilitation
approaches have failed. The objective of this research is to assess the
impact of the rehabilitation approaches in the management of small
tanks in the Kurunegala District of Sri Lanka with respect to eight
small tanks. A Sustainability index was developed using seven
indicators representing the ability and commitment of the villagers to
maintain these tanks. The sustainability index of the eight tanks
varied between 79.2 and 47.2 out of a total score of 100. The
conclusion is that, the approaches used for tank rehabilitation have a
significant effect on the sustainability of the management of these
small tanks.
Abstract: This study reports the implementation of Good
Manufacturing Practice (GMP) in a polycarbonate film processing
plant. The implementation of GMP took place with the creation of a
multidisciplinary team. It was carried out in four steps: conduct gap
assessment, create gap closure plan, close gaps, and follow up the
GMP implementation. The basis for the gap assessment is the
guideline for GMP for plastic materials and articles intended for Food
Contact Material (FCM), which was edited by Plastic Europe. The
effective results of the GMP implementation in this study showed
100% completion of gap assessment. The key success factors for
implementing GMP in production process are the commitment,
intention and support of top management.
Abstract: Traditionally, terror groups have been formed by ideologically aligned actors who perceive a lack of options for achieving political or social change. However, terrorist attacks have been increasingly carried out by small groups of actors or lone individuals who may be only ideologically affiliated with larger, formal terrorist organizations. The formation of these groups represents the inverse of traditional organizational growth, whereby structural de-evolution within issue-based organizations leads to the formation of small, independent terror cells. Ideological franchising – the bypassing of formal affiliation to the “parent" organization – represents the de-evolution of traditional concepts of organizational structure in favor of an organic, independent, and focused unit. Traditional definitions of dark networks that are issue-based include focus on an identified goal, commitment to achieving this goal through unrestrained actions, and selection of symbolic targets. The next step in the de-evolution of small dark networks is the miniorganization, consisting of only a handful of actors working toward a common, violent goal. Information-sharing through social media platforms, coupled with civil liberties of democratic nations, provide the communication systems, access to information, and freedom of movement necessary for small dark networks to flourish without the aid of a parent organization. As attacks such as the 7/7 bombings demonstrate the effectiveness of small dark networks, terrorist actors will feel increasingly comfortable aligning with an ideology only, without formally organizing. The natural result of this de-evolving organization is the single actor event, where an individual seems to subscribe to a larger organization-s violent ideology with little or no formal ties.
Abstract: Distance education program is a dimension of contemporary and new education technologies. Concepts and applications in this field are the results of a series of educational demands and developments in various communication and education technologies. Distance education applications have some conceptual bases. These are creating new education opportunities, realizing work-education unity, getting democratic in education, lifelong education, tendency to individual matters, effective use of institutions, integration of technology and education, tendency to individual and social needs, taking three dimensional integration as the main principle (publishing, printed materials and face to face education), reaching maximum mass, individual and mass education integrity and education demand and financial matters balance. Economics, Business Administration and Open Education faculties, which have been giving education within Anadolu University since 1982 in Turkey, are carrying on education with nearly 1.000.000 students. The aim of this study is to determine organizational commitment levels of students who have been studying at Anadolu University Economics, Business Administration and Open Education faculties in the scope of affective, continuance and nominative commitment in Allen&Meyer model. In the study, organizational commitment of the Economics, Business Administration and Open Education faculty students, who are receiving education by means of distance education, to their faculties is dealt after introducing Anadolu University Distance Education system which gives higher education via distance education method in Turkey. In order to increase the success level of faculties it is required for students to have high level of organizational commitment to their faculties. A questionnaire has been applied by using “Organizational Commitment Scale", developed by Meyer&Allen to determine organizational commitments of Economics, Business Administration and Open Education students. Organizational commitment is dealt with as affective, continuance and nominative commitment. The questionnaire was applied face to face to randomly chosen 500 students living in Eskişehir and the data was downloaded to the computer by using SPSS program and the results were analyzed in terms of demographic features (gender, age, marital status, years of study, work and income level) of students by using frequency test, ttest and ANOVA test. As a result of these analyses, when the comments of Open Education Faculty students on levels of affective, continuance and nominative commitment to their faculties were examined, it has been revealed that continuance commitment level has the highest rate. Among the female participants; continuance commitment is high in the age range of 30-40, for normative commitment it is 17-22. However no dominant age range was defined for affective commitment. Regarding the marital status; continuance commitment average is higher among married participants; but nominative affective commitment average is higher among single participants. As to the years of study, affective and continuance commitment is higher among senior students while normative commitment is higher among junior students. Moreover; in terms of continuance, affective and normative commitment, those who do not work and have low income have higher level of all there commitment types than those who work and have relatively high income.
Abstract: The growing importance of sustainability in corporate
policies represents a great opportunity for workers to gain more
consideration, with great benefits to their well being. Sustainable
work is believed to be one which improves the organization-s
performance and fosters professional development as well as
workers- health. In a multiple case study based on document
research, information was sought about work activities and their
sustainability or corporate social responsibility (CSR) policies, as
disseminated by corporations. All the companies devoted attention to
work activities and delivered a good amount of information about
them. Nevertheless, the information presented was generic; all the
actions developed were top-down and there was no information about
the impact of changes aimed at sustainability on the workers-
activities. It was found that the companies seemed to be at an early
stage. In the future, they need to show more commitment through
concrete goals: they must be aware that workers contribute directly to
the corporations- sustainability. This would allow room for
Ergonomics and Work Psychodynamics to be incorporated and to be
useful for both companies and society, so as to promote and ensure
work sustainability.
Abstract: The contribution deals with analysis of identity style
at adolescents (N=463) at the age from 16 to 19 (the average age is
17,7 years). We used the Identity Style Inventory by Berzonsky,
distinguishing three basic, measured identity styles: informational,
normative, diffuse-avoidant identity style and also commitment. The
informational identity style influencing on personal adaptability,
coping strategies, quality of life and the normative identity style, it
means the style in which an individual takes on models of authorities
at self-defining were found to have the highest representation in the
studied group of adolescents by higher scores at girls in comparison
with boys. The normative identity style positively correlates with the
informational identity style. The diffuse-avoidant identity style was
found to be positively associated with maladaptive decisional
strategies, neuroticism and depressive reactions. There is the style,
in which the individual shifts aside defining his personality. In our
research sample the lowest score represents it and negatively
correlates with commitment, it means with coping strategies, thrust in
oneself and the surrounding world. The age of adolescents did not
significantly differentiate representation of identity style. We were
finding the model, in which informational and normative identity
style had positive relationship and the informational and diffuseavoidant
style had negative relationship, which were determinated
with commitment. In the same time the commitment is influenced
with other outside factors.
Abstract: Sustainable development is highly dependent on the
implementation of environmental education programs, which has as
its ultimate goal to produce environmentally literate citizens that
undertake environmentally friendly actions. Efforts on environmental
education along past years are now perceived on the increase of
citizens awareness on European countries and, particularly, in
Portugal. However, we still have a lack of information on the
prevalence of specific behaviors that contributes to sustainability,
influenced by a new attitude toward the environment. The
determination of pro-environmental behaviors prevalence in higher
education students is an important approach to understand to which
extend the next leading generation is, in practice, committed with the
goals of sustainable development. Therefore, present study evaluates
the prevalence of a specific set of behaviors (water savings, energy
savings, environmental criteria on shopping, and mobility) on the
University of Madeira students and discusses their commitment with
sustainable development.
Abstract: Prior research has examined the relationship between religiosity, religious involvement, and involvement in secular, civic organizations. However, research has not examined the influence of religious involvement on secular, non-civic organizations (i.e. work organizations). This study examines the link between religiosity, religious involvement, and the three-component model of organizational commitment. More specifically, the author hypothesizes that individuals high in religiosity (and religious involvement) will have lower affective, continuance, and normative commitment than less religious (or non-religious) individuals. In addition, it is hypothesized that this relationship is moderated by a third factor: organizational spirituality. Further, the author hypothesizes that for organizations that are spiritual the negative relationship between religiosity and job commitment will be weakened or even negated.
Abstract: In a recent year usage of VoIP subscription has increased tremendously as compare to Public Switching Telephone System(PSTN). A VoIP subscriber would like to know the exact tariffs of the calls made using VoIP. As the usage increases, the rate of fraud is also increases, causing users complain about excess billing. This in turn hampers the growth of VoIP .This paper describe the common frauds and attack on VoIP based system and make an attempt to solve the billing attack by creating secured channel between caller and callee.
Abstract: The aims of this study were to compare the
differences of being good membership behavior among faculties and
staffs of Suan Sunandha Rajabhat University with different sex, age,
income, education, marital status, and working period, and
investigate the relationships between organizational commitment and
being good membership behavior. The research methodology
employed a questionnaire as a quantitative method. The respondents
were 305 faculties and staffs of Suan Sunandha Rajabhat University.
This research used Percentage, Mean, Standard Deviation, t-test,
One-Way ANOVA Analysis of Variance, and Pearson’s Product
Moment Correlation Coefficient in data analysis. The results showed
that organizational commitment among faculties and staffs of Suan
Sunandha Rajabhat University was at a high level. In addition,
differences in sex, age, income, education, marital status, and
working period revealed differences in being good membership
behavior. The results also indicated that organizational commitment
was significantly related to being good membership behavior.
Abstract: Employees commitments of vision and mission of
organization is effected due to manager’s executes by approach of
leadership The leaders who have attributions like vision, confidence
and correctitude, sharing and participation, creativeness, progressive
learning –improvement and responsibility are effective to increase
organizational commitment if they are sensitive to expectation and
requirement of employees in an organization. Studies about
organizational commitment appear results that employees who have
strong organizational commitment have the most contribution. In this
study, “Leadership” and “Organizational Commitment” conduct
surveys to 31 employees of Ahmet Özdemir Nak. Tic. San. A.Ş.
which has operations in road and railway transportation sector. It is
analyzed the effects of leadership approach to organizational
commitment deals with result of survey.
Abstract: This paper concerns a formal model to help the
simulation of agent societies where institutional roles and
institutional links can be specified operationally. That is, this paper
concerns institutional roles that can be specified in terms of a minimal behavioral capability that an agent should have in order to
enact that role and, thus, to perform the set of institutional functions that role is responsible for. Correspondingly, the paper concerns
institutional links that can be specified in terms of a minimal
interactional capability that two agents should have in order to, while
enacting the two institutional roles that are linked by that institutional
link, perform for each other the institutional functions supported by
that institutional link. The paper proposes a cognitive architecture
approach to institutional roles and institutional links, that is, an approach in which a institutional role is seen as an abstract cognitive
architecture that should be implemented by any concrete agent (or set of concrete agents) that enacts the institutional role, and in which
institutional links are seen as interactions between the two abstract
cognitive agents that model the two linked institutional roles. We
introduce a cognitive architecture for such purpose, called the
Institutional BCC (IBCC) model, which lifts Yoav Shoham-s BCC
(Beliefs-Capabilities-Commitments) agent architecture to social
contexts. We show how the resulting model can be taken as a means
for a cognitive architecture account of institutional roles and
institutional links of agent societies. Finally, we present an example
of a generic scheme for certain fragments of the social organization
of agent societies, where institutional roles and institutional links are
given in terms of the model.
Abstract: Employees commonly encounter unpredictable and
unavoidable work related stressors. Exposure to such stressors can
evoke negative appraisals and associated adverse mental, physical,
and behavioral responses. Because Acceptance and Commitment
Therapy (ACT) emphasizes acceptance of unavoidable stressors and
diffusion from negative appraisals, it may be particularly beneficial
for work stress. Forty-five workers were randomly assigned to an
ACT intervention for work stress (n = 21) or a waitlist control group
(n = 24). The intervention consisted of two 3-hour sessions spaced
one week apart. An examination of group process and outcomes was
conducted using the Revised Sessions Rating Scale. Results indicated
that the ACT participants reported that they perceived the
intervention to be supportive, task focused, and without adverse
therapist behaviors (e.g., feelings of being criticized or discounted).
Additionally, the second session (values clarification and
commitment to action) was perceived to be more supportive and task
focused than the first session (mindfulness, defusion). Process ratings
were correlated with outcomes. Results indicated that perceptions of
therapy supportiveness and task focus were associated with reduced
psychological distress and improved perceived physical health.