Abstract: As enterprise computing becomes more and more
complex, the costs and technical challenges of IT system maintenance
and support are increasing rapidly. One popular approach to managing
IT system maintenance is to prepare and use a FAQ (Frequently Asked
Questions) system to manage and reuse systems knowledge. Such a
FAQ system can help reduce the resolution time for each service
incident ticket. However, there is a major problem where over time the
knowledge in such FAQs tends to become outdated. Much of the
knowledge captured in the FAQ requires periodic updates in response
to new insights or new trends in the problems addressed in order to
maintain its usefulness for problem resolution. These updates require a
systematic approach to define the exact portion of the FAQ and its
content. Therefore, we are working on a novel method to
hierarchically structure the FAQ and automate the updates of its
structure and content. We use structured information and the
unstructured text information with the timelines of the information in
the service incident tickets. We cluster the tickets by structured
category information, by keywords, and by keyword modifiers for the
unstructured text information. We also calculate an urgency score
based on trends, resolution times, and priorities. We carefully studied
the tickets of one of our projects over a 2.5-year time period. After the
first 6 months we started to create FAQs and confirmed they improved
the resolution times. We continued observing over the next 2 years to
assess the ongoing effectiveness of our method for the automatic FAQ
updates. We improved the ratio of tickets covered by the FAQ from
32.3% to 68.9% during this time. Also, the average time reduction of
ticket resolution was between 31.6% and 43.9%. Subjective analysis
showed more than 75% reported that the FAQ system was useful in
reducing ticket resolution times.
Abstract: Many studies have revealed the fact of the complexity
of ontology building process. Therefore there is a need for a new
approach which one of that addresses the socio-technical aspects in the
collaboration to reach a consensus. Meta-design approach is
considered applicable as a method in the methodological model of
socio-technical ontology engineering. Principles in the meta-design
framework are applied in the construction phases of the ontology. A
web portal is developed to support the meta-design principles
requirements. To validate the methodological model semantic web
applications were developed and integrated in the portal and also used
as a way to show the usefulness of the ontology. The knowledge based
system will be filled with data of Indonesian medicinal plants. By
showing the usefulness of the developed ontology in a semantic web
application, we motivate all stakeholders to participate in the
development of knowledge based system of medicinal plants in
Indonesia.
Abstract: The knowledge of biodiesel density over large ranges
of temperature and pressure is important for predicting the behavior
of fuel injection and combustion systems in diesel engines, and for
the optimization of such systems. In this study, cottonseed oil was
transesterified into biodiesel and its density was measured at
temperatures between 288 K and 358 K and pressures between 0.1
MPa and 30 MPa, with expanded uncertainty estimated as ±1.6 kg⋅m-
3. Experimental pressure-volume-temperature (pVT) cottonseed data
was used along with literature data relative to other 18 biodiesels, in
order to build a database used to test the correlation of density with
temperarure and pressure using the Goharshadi–Morsali–Abbaspour
equation of state (GMA EoS). To our knowledge, this is the first that
density measurements are presented for cottonseed biodiesel under
such high pressures, and the GMA EoS used to model biodiesel
density. The new tested EoS allowed correlations within 0.2 kg·m-3
corresponding to average relative deviations within 0.02%. The built
database was used to develop and test a new full predictive model
derived from the observed linear relation between density and degree
of unsaturation (DU), which depended from biodiesel FAMEs
profile. The average density deviation of this method was only about
3 kg.m-3 within the temperature and pressure limits of application.
These results represent appreciable improvements in the context of
density prediction at high pressure when compared with other
equations of state.
Abstract: The usage of e-health facilities is seen to be the first
priority by the Libyan government. As such this paper focuses on
how the key factors or elements of working size in terms of
technological availability, structural environment, and other
competence-related matters may affect nurses’ sharing of knowledge
in e-health. Hence, this paper investigates learning readiness
assessment to raise e-health for Libyan regional hospitals by using ehealth
services in nursing education.
Abstract: The purpose of this study was to investigate
perceptions of climate change risk to forest ecosystems and forestbased
communities as well as perceived effectiveness of adaptation
strategies for climate change as well as challenges for adaptation.
Data was gathered using a pre-tested semi-structured questionnaire.
Simple random selection technique was applied. For the majority of
issues, the responses were obtained on multi-point likert scales, and
the scores provided were, in turn, used to estimate the means and
other useful estimates. A composite knowledge index developed
using correct responses to a set of self-rated statements were used to
evaluate the issues. The mean of the knowledge index was 0.64. Also
all respondents recorded values of the knowledge index above 0.25.
Increase forest fire was perceived by respondents as the greatest risk
to forest eco-system. Decrease access to water supplies was perceived
as the greatest risk to livelihoods of forest based communities. The
most effective adaptation strategy relevant to climate change risks to
forest eco-systems and forest based communities livelihoods in
Kathmandu valley in Nepal as perceived by the respondents was
reforestation and afforestation. As well, lack of public awareness was
perceived as the major limitation for climate change adaptation.
However, perceived risks as well as effective adaptation strategies
showed an inconsistent association with knowledge indicators and
social-cultural variables. The results provide useful information to
any party who involve with climate change issues in Nepal, since
such attempts would be more effective once the people’s perceptions
on these aspects are taken into account.
Abstract: Composites depending on the nature of their
constituents and mode of production are regarded as one of the
advanced materials that drive today’s technology. This paper
attempts a short review of the subject matter with a general aim of
pushing to the next level the frontier of knowledge as it impacts the
technology of nano-particles manufacturing. The objectives entail an
effort to; aggregate recent research efforts in this field, analyse
research findings and observations, streamline research efforts and
support industry in taking decision on areas of fund deployment. It is
envisaged that this work will serve as a quick hand-on compendium
material for researchers in this field and a guide to relevant
government departments wishing to fund a research whose outcomes
have the potential of improving the nation’s GDP.
Abstract: The bean (Phaseolus vulgaris L.) is one of the best
known of the legumes, and it has a long cultivation tradition in Italy.
The territory of “Subappennino Dauno” (southern Italy) is at around
700 m a.s.l. and is predominantly grown with cereals, olive trees and
grapevines. Ecotypes of white beans to eat dry (such as cannellini
beans) are also grown, which are sought for their palatability, high
digestibility, and ease of cooking. However, these are not easy to find
on the market due to their low production in relatively small areas
and on small family farms that use seeds handed down from
generation to generation. The introduction of these ecotypes in plain
areas of the Puglia region would provide an opportunity to promote
the diffusion of this type of bean. To investigate the adaptability of
these ecotypes in plain environments (Cerignola, in southern Italy) a
comparative trial was carried out between three ‘Monti Dauni’
ecotypes (E1, E2, E3) that are native to mountain areas and the
similar commercial variety, ‘Cannellini’. The data provide useful
information about the quantitative and qualitative characteristics of
these ecotypes when grown in lowland environments. Ecotype E3
provided the greatest bean production (2.34 t ha-1) compared to
‘Cannellini’ (1.28 t ha-1) and the other ecotypes (0.55 and 0.40 t ha-1,
for E1 and E2, respectively), due to its greater plant growth and the
larger size of the seed (and thickness, in particular). Finally, ecotype
E2 provided the greatest protein content (31.2%), although not
significantly different from the commercial cultivar ‘Cannellini’
(32.1%).
Abstract: Through this paper we present a method for automatic
generation of ontological model from any data source using Model
Driven Architecture (MDA), this generation is dedicated to the
cooperation of the knowledge engineering and software engineering.
Indeed, reverse engineering of a data source generates a software
model (schema of data) that will undergo transformations to generate
the ontological model. This method uses the meta-models to validate
software and ontological models.
Abstract: Curcuma longa L. (Zingiberaceae), commonly known
as turmeric, has a long history of traditional uses for culinary
purposes as a spice and a food colorant. The present study aimed to
document the ethnobotanical knowledge about Curcuma longa, and
to assess the variation in the herbalists’ experience in Northeastern
Algeria. Data were collected using semi-structured questionnaires
and direct interviews with 30 herbalists. Ethnobotanical indices,
including the fidelity level (FL%), the relative frequency citation
(RFC), and use value (UV) were determined by quantitative methods.
Diversity in the level of knowledge was analyzed using univariate,
non-parametric, and multivariate statistical methods. Three main
categories of uses were recorded for C. longa: for food, for medicine,
and for cosmetic purposes. As a medicine, turmeric was used for the
treatment of gastrointestinal, dermatological, and hepatic diseases.
Medicinal and food uses were correlated with both forms of
preparation (rhizome and powder). The age group did not influence
the use. Multivariate analyses showed a significant variation in
traditional knowledge, associated with the use value, origin, quality,
and efficacy of the drug. The findings suggested that the geographical
origin of C. longa affected the use in Algeria.
Abstract: The use of information and communication
technologies such as computers, mobile phones and the Internet is
becoming prevalent in today’s world; and it is facilitating access to a
vast amount of data, services and applications for the improvement of
people’s lives. However, this prevalence of ICTs is hampered by the
problem of low income levels in developing countries to the point
where people cannot timeously replace or repair their ICT devices
when damaged or lost; and this problem serves as a motivation for
this study whose aim is to examine the perceptions of teachers on the
reliability of cellphones when used for teaching and learning
purposes. The research objectives unfolding this aim are of two
types: Objectives on the selection and design of theories and models,
and objectives on the empirical testing of these theories and models.
The first type of objectives is achieved using content analysis in an
extensive literature survey: and the second type of objectives is
achieved through a survey of high school teachers from the ILembe
and UMgungundlovu districts in the KwaZulu-Natal province of
South Africa. Data collected from this questionnaire based survey is
analysed in SPSS using descriptive statistics and Pearson correlations
after checking the reliability and validity of the questionnaires. The
main hypothesis driving this study is that there is a relationship
between the demographics and the attribution identity of teachers on
one hand, and their perceptions on the reliability of cellphones on the
other hand, as suggested by existing literature; except that attribution
identities are considered in this study under three angles: intention,
knowledge and ability, and action. The results of this study confirm
that the perceptions of teachers on the reliability of cellphones for
teaching and learning are affected by the school location of these
teachers, and by their perceptions on learners’ cellphones usage
intentions and actual use.
Abstract: The postharvest quality management of tomatoes is
important to limit the amount of losses that occur due to deterioration
between harvest and consumption. This study was undertaken to
investigate the effects of pre- and postharvest integrated agrotechnologies,
involving greenhouse microclimate and postharvest
storage conditions, on the postharvest quality attributes of four
tomato cultivars. Tomato fruit firmness, colour (hue angle (h°) and
L* value), pH and total soluble solids for the cultivars Bona,
Star 9037, Star 9009 and Zeal, grown in a fan-pad evaporativelycooled
and an open-ended naturally-ventilated tunnel, were harvested
at the mature-green stage. The tomatoes were stored for 28 days
under cold storage conditions, with a temperature of 13°C and RH of
85%, and under ambient air conditions, with a temperature of 23±
2°C and RH of 52± 4%. This study has provided information on the
effect of integrated pre-harvest and postharvest agro-technologies,
involving greenhouse microclimate and postharvest storage
environment on the postharvest quality attributes of four of the
tomato cultivars in South Africa. NVT-grown tomatoes retained
better textural qualities, but ripened faster by changing from green to
red faster, although these were reduced under cold storage conditions.
FPVT-grown tomatoes had lower firmness, but ripened slowly with
higher colour attributes. With cold storage conditions, the firmness of
FPVT-grown tomatoes was maintained. Cultivar Bona firmness and
colour qualities depreciated the fastest, but it had higher TSS content
and lower pH values. Star 9009 and Star 9037 presented better
quality, by retaining higher firmness and ripening slowly, but they
had the lowest TSS contents and high pH values, especially
Star 9037. Cold storage improved the firmness of tomato cultivars
with poor textural quality and faster colour changes.
Abstract: Supermarkets are the most electricity-intensive type of
commercial buildings. The unsuitable indoor environment of a
supermarket provided by abnormal HVAC operations incurs waste
energy consumption in refrigeration systems. This current study
briefly describes significantly solid backgrounds and proposes easyto-
use analysis terminology for investigating the impact of HVAC
operations on refrigeration power consumption using the field-test
data obtained from building automation system (BAS). With solid
backgrounds and prior knowledge, expected energy interactions
between HVAC and refrigeration systems are proposed through
Pearson’s correlation analysis (R value) by considering correlations
between equipment power consumption and dominantly independent
variables (driving force conditions).The R value can be conveniently
utilized to evaluate how strong relations between equipment
operations and driving force parameters are. The calculated R values
obtained from field data are compared to expected ranges of R values
computed by energy interaction methodology. The comparisons can
separate the operational conditions of equipment into faulty and
normal conditions. This analysis can simply investigate the condition
of equipment operations or building sensors because equipment could
be abnormal conditions due to routine operations or faulty
commissioning processes in field tests. With systematically solid and
easy-to-use backgrounds of interactions provided in the present
article, the procedures can be utilized as a tool to evaluate the proper
commissioning and routine operations of HVAC and refrigeration
systems to detect simple faults (e.g. sensors and driving force
environment of refrigeration systems and equipment set-point) and
optimize power consumption in supermarket buildings. Moreover,
the analysis will be used to further study the FDD research for
supermarkets in future.
Abstract: Due to the large amount of information in the World
Wide Web (WWW, web) and the lengthy and usually linearly
ordered result lists of web search engines that do not indicate
semantic relationships between their entries, the search for topically
similar and related documents can become a tedious task. Especially,
the process of formulating queries with proper terms representing
specific information needs requires much effort from the user. This
problem gets even bigger when the user's knowledge on a subject and
its technical terms is not sufficient enough to do so. This article
presents the new and interactive search application DocAnalyser that
addresses this problem by enabling users to find similar and related
web documents based on automatic query formulation and state-ofthe-
art search word extraction. Additionally, this tool can be used to
track topics across semantically connected web documents.
Abstract: Due to the advancement of Internet technology, online
learning is widely used in higher education institutions. Online
learning offers several means of communication, including online
forum. Through online forum, students and instructors are able to
discuss and share their knowledge and expertise without having a
need to attend the face-to-face, ordinary classroom session. The
purposes of this study are to analyze the students’ levels of
participation and critical thinking, types of action and factors
influencing their participation in online forum. A total of 41
postgraduate students undertaking a course in educational technology
from a public university in Malaysia were involved in this study. In
this course, the students participated in a weekly online forum as part
of the course requirement. Based on the log data file extracted from
the online forum, the students’ type of actions (view, add, update,
delete posts) and their levels of participation (passive, moderate or
active) were identified. In addition, the messages posted in the forum
were analyzed to gauge their level of critical thinking. Meanwhile,
the factors that might influence their online forum participation were
measured using a 24-items questionnaire. Based on the log data, a
total of 105 posts were sent by the participants. In addition, the
findings show that (i) majority of the students are moderate
participants, with an average of two to three posts per person, (ii)
viewing posts are the most frequent type of action (85.1%), and
followed by adding post (9.7%). Furthermore, based on the posts
they made, the most frequent type of critical thinking observed was
justification (50 input or 19.0%), followed by linking ideas and
interpretation (47 input or 18%), and novelty (38 input or 14.4%).
The findings indicate that online forum allows for social interaction
and can be used to measure the students’ critical thinking skills. In
order to achieve this, monitoring students’ activities in the online
forum is recommended.
Abstract: The asynchronous discussion forum is one of the most
widely used activities in learning management system environment.
Online forum allows participants to interact, construct knowledge,
and can be used to complement face to face sessions in blended
learning courses. However, to what extent do the students perceive
the benefits or advantages of forum remain to be seen. Through
content and social network analyses, instructors will be able to gauge
the students’ engagement and knowledge construction level. Thus,
this study aims to analyze the students’ level of knowledge
construction and their participation level that occur through online
discussion. It also attempts to investigate the relationship between the
level of knowledge construction and their social interaction patterns.
The sample involves 23 students undertaking a master course in one
public university in Malaysia. The asynchronous discussion forum
was conducted for three weeks as part of the course requirement. The
finding indicates that the level of knowledge construction is quite
low. Also, the density value of 0.11 indicating the overall
communication among the participants in the forum is low. This
study reveals that strong and significant correlations between SNA
measures (in-degree centrality, out-degree centrality) and level of
knowledge construction. Thus, allocating these active students in
different group aids the interactive discussion takes place. Finally,
based upon the findings, some recommendations to increase students’
level of knowledge construction and also for further research are
proposed.
Abstract: Lately, asynchronous discussion forum is integrated in
higher educational institutions as it may increase learning process,
learners’ understanding, achievement and knowledge construction.
The asynchronous discussion forum is used to complement the
traditional, face-to-face learning session in hybrid learning courses.
However, studies have proven that students’ engagement in online
forums is still unconvincing. Thus, the aim of this study is to
investigate the motivating factors and obstacles that affect the
learners’ engagement in asynchronous discussion forum. This study
is carried out in one of the public higher educational institutions in
Malaysia with 18 postgraduate students as samples. The authors have
developed a 40-items questionnaire based on literature review. The
results indicate several factors that have encouraged or limited
students’ engagement in asynchronous discussion forum: (a) the
practices or behaviors of peers, or instructors, (b) the needs for the
discussions, (c) the learners’ personalities, (d) constraints in
continuing the discussion forum, (e) lack of ideas, (f) the level of
thoughts, (g) the level of knowledge construction, (h) technical
problems, (i) time constraints and (j) misunderstanding. This study
suggests some recommendations to increase the students’
engagement in online forums. Finally, based upon the findings, some
implications are proposed for further research.
Abstract: This article describes the information system for
measuring and evaluating the dose rate in the environment of nuclear
power plants Mochovce and Bohunice in Slovakia.
The article presents the results achieved in the implementation of
the EU project – Research of monitoring and evaluation of nonstandard
conditions in the area of nuclear power plants. The
objectives included improving the system of acquisition, measuring
and evaluating data with mobile and autonomous units applying new
knowledge from research.
The article provides basic and specific features of the system and
compared to the previous version of the system, also new functions.
Abstract: Fuzzy systems have been successfully used for
exchange rate forecasting. However, fuzzy system is very confusing
and complex to be designed by an expert, as there is a large set of
parameters (fuzzy knowledge base) that must be selected, it is not a
simple task to select the appropriate fuzzy knowledge base for an
exchange rate forecasting. The researchers often look the effect of
fuzzy knowledge base on the performances of fuzzy system
forecasting. This paper proposes a genetic fuzzy predictor to forecast
the future value of daily US Dollar/Euro exchange rate time’s series.
A range of methodologies based on a set of fuzzy predictor’s which
allow the forecasting of the same time series, but with a different
fuzzy partition. Each fuzzy predictor is built from two stages, where
each stage is performed by a real genetic algorithm.
Abstract: Recently, an increasing number of researchers have
been focusing on working out realistic solutions to sustainability
problems. As sustainability issues gain higher importance for
organisations, the management of such decisions becomes critical.
Knowledge representation is a fundamental issue of complex
knowledge based systems. Many types of sustainability problems
would benefit from models based on experts’ knowledge. Cognitive
maps have been used for analyzing and aiding decision making. A
cognitive map can be made of almost any system or problem. A
fuzzy cognitive map (FCM) can successfully represent knowledge
and human experience, introducing concepts to represent the essential
elements and the cause and effect relationships among the concepts to
model the behaviour of any system. Integrated waste management
systems (IWMS) are complex systems that can be decomposed to
non-related and related subsystems and elements, where many factors
have to be taken into consideration that may be complementary,
contradictory, and competitive; these factors influence each other and
determine the overall decision process of the system. The goal of the
present paper is to construct an efficient IWMS which considers
various factors. The authors’ intention is to propose an expert based
system design approach for implementing expert decision support in
the area of IWMSs and introduces an appropriate methodology for
the development and analysis of group FCM. A framework for such a
methodology consisting of the development and application phases is
presented.
Abstract: Human movement in the real world provides
important information for developing human behaviour models and
simulations. However, it is difficult to assess ‘real’ human behaviour
since there is no established method available. As part of the AUNTSUE
(Accessibility and User Needs in Transport – Sustainable Urban
Environments) project, this research aimed to propose a method to
assess human movement and behaviour in crowded areas. The
method is based on the three major steps of video recording,
conceptual behavior modelling and video analysis. The focus is on
individual human movement and behaviour in normal situations
(panic situations are not considered) and the interactions between
individuals in localized areas. Emphasis is placed on gaining
knowledge of characteristics of human movement and behaviour in
the real world that can be modelled in the virtual environment.