Abstract: Evaluating the levels of cyber-security risks within an enterprise is most important in protecting its information system, services and all its digital assets against security incidents (e.g. accidents, malicious acts, massive cyber-attacks). The existing risk assessment methodologies (e.g. eBIOS, OCTAVE, CRAMM, NIST-800) adopt a technical approach considering as attack factors only the capability, intention and target of the attacker, and not paying attention to the attacker’s psychological profile and personality traits. In this paper, a socio-technical approach is proposed in cyber risk assessment, in order to achieve more realistic risk estimates by considering the personality traits of the attackers. In particular, based upon principles from investigative psychology and behavioural science, a multi-dimensional, extended, quantifiable model for an attacker’s profile is developed, which becomes an additional factor in the cyber risk level calculation.
Abstract: World, nowadays, encounters serious water scarcity problem. During the past few years, by advent of Smart Energy and Water Meter (SEWM) and its installation at the electro-pumps of the water wells, one had believed that it could be the golden key to address the groundwater resources over-pumping issue. In fact, implementation of these Smart Meters managed to control the water table drawdown for short; but it was not a sustainable approach. SEWM has been considered as law enforcement facility at first; however, for solving a complex socioeconomic problem like shared groundwater resources management, more than just enforcement is required: participation to conserve common resources. The well owners or farmers, as water consumers, are the main and direct stakeholders of this system and other stakeholders could be government sectors, investors, technology providers, privet sectors or ordinary people. Designing a socio-technical system not only defines the role of each stakeholder but also can lubricate the communication to reach the system goals while benefits of each are considered and provided. Farmers, as the key participators for solving groundwater problem, do not trust governments but they would trust a fair system in which responsibilities, privileges and benefits are clear. Technology could help this system remained impartial and productive. Social aspects provide rules, regulations, social objects and etc. for the system and help it to be more human-centered. As the design methodology, Design Thinking provides probable solutions for the challenging problems and ongoing conflicts; it could enlighten the way in which the final system could be designed. Using Human Centered Design approach of IDEO helps to keep farmers in the center of the solution and provides a vision by which stakeholders’ requirements and needs are addressed effectively. Farmers would be considered to trust the system and participate in their groundwater resources management if they find the rules and tools of the system fair and effective. Besides, implementation of the socio-technical system could change farmers’ behavior in order that they concern more about their valuable shared water resources as well as their farm profit. This socio-technical system contains nine main subsystems: 1) Measurement and Monitoring system, 2) Legislation and Governmental system, 3) Information Sharing system, 4) Knowledge based NGOs, 5) Integrated Farm Management system (using IoT), 6) Water Market and Water Banking system, 7) Gamification, 8) Agribusiness ecosystem, 9) Investment system.
Abstract: This paper critically examines the evolution of socio-technical systems theory, its practices, and challenges in system design and development. It examines concepts put forward by researchers focusing on the application of the theory in software engineering. There are various methods developed that use socio-technical concepts based on systems engineering without remarkable success. The main constraint is the large amount of data and inefficient techniques used in the application of the concepts in system engineering for developing time-bound systems and within a limited/controlled budget. This paper critically examines each of the methods, highlight bottlenecks and suggest the way forward. Since socio-technical systems theory only explains what to do, but not how doing it, hence engineers are not using the concept to save time, costs and reduce risks associated with new frameworks. Hence, a new framework, which can be considered as a practical approach is proposed that borrows concepts from soft systems method, agile systems development and object-oriented analysis and design to bridge the gap between theory and practice. The approach will enable the development of systems using socio-technical systems theory to attract/enable the system engineers/software developers to use socio-technical systems theory in building worthwhile information systems to avoid fragilities and hostilities in the work environment.
Abstract: Cloud computing (CC) has already gained overall
appreciation in research and practice. Whereas the willingness to
integrate cloud services in various IT environments is still unbroken,
the previous CC procurement processes run mostly in an unorganized
and non-standardized way. In practice, a sufficiently specific, yet
applicable business process for the important acquisition phase is
often lacking. And research does not appropriately remedy this
deficiency yet. Therefore, this paper introduces a field-tested
approach for CC procurement. Based on an extensive literature
review and augmented by expert interviews, we designed a model
that is validated and further refined through an in-depth real-life case
study. For the detailed process description, we apply the event-driven
process chain notation (EPC). The gained valuable insights into the
case study may help CC research to shift to a more socio-technical
area. For practice, next to giving useful organizational instructions
we will provide extended checklists and lessons learned.
Abstract: Many studies have revealed the fact of the complexity
of ontology building process. Therefore there is a need for a new
approach which one of that addresses the socio-technical aspects in the
collaboration to reach a consensus. Meta-design approach is
considered applicable as a method in the methodological model of
socio-technical ontology engineering. Principles in the meta-design
framework are applied in the construction phases of the ontology. A
web portal is developed to support the meta-design principles
requirements. To validate the methodological model semantic web
applications were developed and integrated in the portal and also used
as a way to show the usefulness of the ontology. The knowledge based
system will be filled with data of Indonesian medicinal plants. By
showing the usefulness of the developed ontology in a semantic web
application, we motivate all stakeholders to participate in the
development of knowledge based system of medicinal plants in
Indonesia.
Abstract: Constantly changing economic conditions require companies to design their production to be more economical, innovative, and flexible. Since workers have a decisive influence on cost, time, and quality, e.g. by monitoring indicators that determine quality, by developing processes more resistant to disturbances, or by monitoring environmental standards, a focus on personnel as a production factor is needed. This presupposes the efficient use and systematic enhancement of employees’ existing competences since greater consideration of these aspects in work planning will help to enhance competitiveness. The aim of the research project ‘Integrated Technology- and Competence-based Work Planning in Socio-Technical Systems’ is to develop a new work planning method that combines technology with work science by incorporating employees’ skills as a quality indicator. For employee competences to increase competitiveness, it is first of all necessary to assess how competences affect cost, time, and quality. A model for deriving predictions about the effects of competence-based parameters on these strategic business objectives is developed in this paper.
Abstract: This study used Item Analysis, Exploratory Factor
Analysis (EFA) and Reliability Analysis (Cronbach-s α value) to
exam the Questions which selected by the Delphi method based on the
issue of “Socio-technical system (STS)" and user-centered
perspective. A structure questionnaire with seventy-four questions
which could be categorized into nine dimensions (healthcare
environment, organization behaviour, system quality, medical data
quality, service quality, safety quality, user usage, user satisfaction,
and organization net benefits) was provided to evaluate EMR of the
Taiwanese healthcare environment.
Abstract: Computer-mediated communication technologies which provide for virtual communities have typically evolved in a cross-dichotomous manner, such that technical constructs of the technology have evolved independently from the social environment of the community. The present paper analyses some limitations of current implementations of computer-mediated communication technology that are implied by such a dichotomy, and discusses their inhibiting effects on possible developments of virtual communities. A Socio-Technical Indicator Model is introduced that utilizes integrated feedback to describe, simulate and operationalise increasing representativeness within a variety of structurally and parametrically diverse systems. In illustration, applications of the model are briefly described for financial markets and for eco-systems. A detailed application is then provided to resolve the aforementioned technical limitations of moderation on the evolution of virtual communities. The application parameterises virtual communities to function as self-transforming social-technical systems which are sensitive to emergent and shifting community values as products of on-going communications within the collective.
Abstract: This paper highlights the importance of integrating social and technical approach (which is so called a “hybrid socio-technical approach") as one innovative and strategic program to support the social development in geodisaster prone area in Indonesia. Such program mainly based on public education and community participation as a partnership program by the University, local government and may also with the private company and/ or local NGO. The indigenous, simple and low cost technology has also been introduced and developed as a part of the hybrid sociotechnical system, in order to ensure the life and environmental protection, with respect to the sustainable human and social development.
Abstract: Collaborative working environments for distance
education can be considered as a more generic form of contemporary
remote labs. At present, the majority of existing real laboratories are
not constructed to allow the involved participants to collaborate in
real time. To make this revolutionary learning environment possible
we must allow the different users to carry out an experiment
simultaneously. In recent times, multi-user environments are
successfully applied in many applications such as air traffic control
systems, team-oriented military systems, chat-text tools, multi-player
games etc. Thus, understanding the ideas and techniques behind these
systems could be of great importance in the contribution of ideas to
our e-learning environment for collaborative working. In this
investigation, collaborative working environments from theoretical
and practical perspectives are considered in order to build an
effective collaborative real laboratory, which allows two students or
more to conduct remote experiments at the same time as a team. In
order to achieve this goal, we have implemented distributed system
architecture, enabling students to obtain an automated help by either
a human tutor or a rule-based e-tutor.