Abstract: Contact centres have been exemplars of scientific management in the discipline of operations management for more than a decade now. With the movement of industries from a resource based economy to knowledge based economy businesses have started to realize the customer eccentricity being the key to sustainability amidst high velocity of the market. However, as technologies have converged and advanced, so have the contact centres. Contact Centres have redirected the supply chains and the concept of retailing is highly diminished due to over exaggeration of cost reduction strategies. In conditions of high environmental velocity together with services featuring considerable information intensity contact centres will require up to date and enlightened agents to satisfy the demands placed upon them by those requesting their services. In this paper we examine salient factors such as Power Distance, Knowledge structures and the dynamics of job specialisation and enlargement to suggest critical success factors in the domain of contact centres.
Abstract: Single crystals of Magnesium alloys such as pure Mg,
Mg-1Zn-0.5Y, Mg-0.1Y, and Mg-0.1Ce alloys were successfully
fabricated in this study by employing the modified Bridgman method.
To determine the exact orientation of crystals, pole figure
measurement using X-ray diffraction were carried out on each single
crystal. Hardness and compression tests were conducted followed by
subsequent recrysatllization annealing. Recrystallization kinetics of
Mg alloy single crystals has been investigated. Fabricated single
crystals were cut into rectangular shaped specimen and solution
treated at 400oC for 24 hrs, and then deformed in compression mode
by 30% reduction. Annealing treatment for recrystallization has been
conducted on these cold-rolled plates at temperatures of 300oC for
various times from 1 to 20 mins. The microstructure observation and
hardness measurement conducted on the recrystallized specimens
revealed that static recrystallization of ternary alloy single crystal was
very slow, while recrystallization behavior of binary alloy single
crystals appeared to be very fast.
Abstract: Providing authentication for the messages exchanged
between group members in addition to confidentiality is an important
issue in Secure Group communication. We develop a protocol for
Secure Authentic Communication where we address authentication
for the group communication scheme proposed by Blundo et al.
which only provides confidentiality. Authentication scheme used is a
multiparty authentication scheme which allows all the users in the
system to send and receive messages simultaneously. Our scheme is
secure against colluding malicious parties numbering fewer than k.
Abstract: The aim of this study was to test whether the Attention
Networks Test (ANT) showed temporal decrements in performance.
Vigilance tasks typically show such decrements, which may reflect
impairments in executive control resulting from cognitive fatigue.
The ANT assesses executive control, as well as alerting and
orienting. Thus, it was hypothesized that ANT executive control
would deteriorate over time. Manipulations including task condition
(trial composition) and masking were included in the experimental
design in an attempt to increase performance decrements. However,
results showed that there is no temporal decrement on the ANT. The
roles of task demands, cognitive fatigue and participant motivation in
producing this result are discussed. The ANT may not be an effective
tool for investigating temporal decrement in attention.
Abstract: It is well known that metallic particles reduce the
reliability of Gas-Insulated Substation (GIS) equipments by initiating
partial discharge (PDs) that can lead to breakdown and complete
failure of GIS. This paper investigates the characteristics of PDs
caused by metallic particle adhering to the solid spacer. The PD
detection and measurement were carried out by using IEC 60270
method with particles of different sizes and at different positions on
the spacer surface. The results show that a particle of certain size at
certain position possesses a unique PD characteristic as compared to
those caused by particles of different sizes and/or at different
positions. Therefore PD characteristics may be useful for the particle
size and position identification.
Abstract: This study employs the use of the fourth order
Numerov scheme to determine the eigenstates and eigenvalues of
particles, electrons in particular, in single and double delta function
potentials. For the single delta potential, it is found that the
eigenstates could only be attained by using specific potential depths.
The depth of the delta potential well has a value that varies depending
on the delta strength. These depths are used for each well on the
double delta function potential and the eigenvalues are determined.
There are two bound states found in the computation, one with a
symmetric eigenstate and another one which is antisymmetric.
Abstract: Today technological process makes possible surface
control of producing parts which is needful for product quality
guarantee. Geometrical structure of part surface includes form,
proportion, accuracy to shape, accuracy to size, alignment and
surface topography (roughness, waviness, etc.). All these parameters
are dependence at technology, production machine parameters,
material properties, but also at human, etc. Every parameters
approves at total part accuracy, it is means at accuracy to shape. One
of the most important accuracy to shape element is roundness. This
paper will be deals by comparison of roughness deviations at
coordination measuring machines and at special single purpose
machines. Will describing measuring by discreet method
(discontinuous) and scanning method (continuous) at coordination
measuring machines and confrontation with reference method using
at single purpose machines.
Abstract: We introduce an extended resource leveling model that abstracts real life projects that consider specific work ranges for each resource. Contrary to traditional resource leveling problems this model considers scarce resources and multiple objectives: the minimization of the project makespan and the leveling of each resource usage over time. We formulate this model as a multiobjective optimization problem and we propose a multiobjective genetic algorithm-based solver to optimize it. This solver consists in a two-stage process: a main stage where we obtain non-dominated solutions for all the objectives, and a postprocessing stage where we seek to specifically improve the resource leveling of these solutions. We propose an intelligent encoding for the solver that allows including domain specific knowledge in the solving mechanism. The chosen encoding proves to be effective to solve leveling problems with scarce resources and multiple objectives. The outcome of the proposed solvers represent optimized trade-offs (alternatives) that can be later evaluated by a decision maker, this multi-solution approach represents an advantage over the traditional single solution approach. We compare the proposed solver with state-of-art resource leveling methods and we report competitive and performing results.
Abstract: The OTOP Entrepreneurship that used to create
substantial source of income for local Thai communities are now in a
stage of exigent matters that required assistances from public sectors
due to over Entrepreneurship of duplicative ideas, unable to adjust
costs and prices, lack of innovation, and inadequate of quality
control. Moreover, there is a repetitive problem of middlemen who
constantly corner the OTOP market. Local OTOP producers become
easy preys since they do not know how to add more values, how to
create and maintain their own brand name, and how to create proper
packaging and labeling. The suggested solutions to local OTOP
producers are to adopt modern management techniques, to find
knowhow to add more values to products and to unravel other
marketing problems. The objectives of this research are to study the
prevalent OTOP products management and to discover direction to
manage OTOP products to enhance the effectiveness of OTOP
Entrepreneurship in Nonthaburi Province, Thailand. There were 113
participants in this study. The research tools can be divided into two
parts: First part is done by questionnaire to find responses of the
prevalent OTOP Entrepreneurship management. Second part is the
use of focus group which is conducted to encapsulate ideas and local
wisdom. Data analysis is performed by using frequency, percentage,
mean, and standard deviation as well as the synthesis of several small
group discussions. The findings reveal that 1) Business Resources:
the quality of product is most important and the marketing of product
is least important. 2) Business Management: Leadership is most
important and raw material planning is least important. 3) Business
Readiness: Communication is most important and packaging is least
important. 4) Support from public sector: Certified from the
government is most important and source of raw material is the least
important.
Abstract: This paper is devoted to predict laminar and turbulent
heating rates around blunt re-entry spacecraft at hypersonic
conditions. Heating calculation of a hypersonic body is normally
performed during the critical part of its flight trajectory. The
procedure is of an inverse method, where a shock wave is assumed,
and the body shape that supports this shock, as well as the flowfield
between the shock and body, are calculated. For simplicity the
normal momentum equation is replaced with a second order pressure
relation; this simplification significantly reduces computation time.
The geometries specified in this research, are parabola and ellipsoids
which may have conical after bodies. An excellent agreement is
observed between the results obtained in this paper and those
calculated by others- research. Since this method is much faster than
Navier-Stokes solutions, it can be used in preliminary design,
parametric study of hypersonic vehicles.
Abstract: Development of a Robust Supply Chain for Dynamic
Operating Environment as we move further into the twenty first
century, organisations are under increasing pressure to deliver a high
product variation at a reasonable cost without compromise in quality.
In a number of cases this will take the form of a customised or high
variety low volume manufacturing system that requires prudent
management of resources, among a number of functions, to achieve
competitive advantage. Purchasing and Supply Chain management is
one of such function and due to the substantial interaction with
external elements needs to be strategically managed. This requires a
number of primary and supporting tools that will enable the
appropriate decisions to be made rapidly. This capability is
especially vital in a dynamic environment as it provides a pivotal role
in increasing the profit margin of the product. The management of
this function can be challenging by itself and even more for Small
and Medium Enterprises (SMEs) due to the limited resources and
expertise available at their disposal.
This paper discusses the development of tools and concepts
towards effectively managing the purchasing and supply chain
function. The developed tools and concepts will provide a cost
effective way of managing this function within SMEs. The paper
further shows the use of these tools within Contechs, a manufacturer
of luxury boat interiors, and the associated benefits achieved as a
result of this implementation. Finally a generic framework towards
use in such environments is presented.
Abstract: This study develops a relation to explore the factors influencing management and technology capabilities in strategic alliances. Alliances between firms are recognizing increasingly popular as a vehicle to create and extract greater value from the market. Firm’s alliance can be described as the collaborative problem solving process to solve problems jointly. This study starts from research questions what factors of firm’s management and technology characteristics affect performance of firms which are formed alliances. In this study, we investigated the effect of strategic alliances on company performance. That is, we try to identify whether firms made an alliance with other organizations are differed by characteristics of management and technology. And we test that alliance type and alliance experiences moderate the relationship between firm’s capabilities and its performance. We employ problem-solving perspective and resource-based view perspective to shed light on this research questions. The empirical work is based on the Survey of Business Activities conducted from2006 to 2008 by Statistics Korea. We verify correlations between to point out that these results contribute new empirical evidence on the effect of strategic alliances on company performance.
Abstract: True stress-strain curve of railhead steel is required to
investigate the behaviour of railhead under wheel loading through elasto-plastic Finite Element (FE) analysis. To reduce the rate of wear, the railhead material is hardened through annealing and
quenching. The Australian standard rail sections are not fully hardened and hence suffer from non-uniform distribution of the
material property; usage of average properties in the FE modelling can potentially induce error in the predicted plastic strains. Coupons
obtained at varying depths of the railhead were, therefore, tested under axial tension and the strains were measured using strain gauges as well as an image analysis technique, known as the Particle Image Velocimetry (PIV). The head hardened steel exhibit existence of three distinct zones of yield strength; the yield strength as the ratio of the average yield strength provided in the standard (σyr=780MPa) and
the corresponding depth as the ratio of the head hardened zone along
the axis of symmetry are as follows: (1.17 σyr, 20%), (1.06 σyr, 20%-80%) and (0.71 σyr, > 80%). The stress-strain curves exhibit limited plastic zone with fracture occurring at strain less than 0.1.
Abstract: The log periodogram regression is widely used in empirical
applications because of its simplicity, since only a least squares
regression is required to estimate the memory parameter, d, its good
asymptotic properties and its robustness to misspecification of the
short term behavior of the series. However, the asymptotic distribution
is a poor approximation of the (unknown) finite sample distribution
if the sample size is small. Here the finite sample performance of different
nonparametric residual bootstrap procedures is analyzed when
applied to construct confidence intervals. In particular, in addition to
the basic residual bootstrap, the local and block bootstrap that might
adequately replicate the structure that may arise in the errors of the
regression are considered when the series shows weak dependence in
addition to the long memory component. Bias correcting bootstrap
to adjust the bias caused by that structure is also considered. Finally,
the performance of the bootstrap in log periodogram regression based
confidence intervals is assessed in different type of models and how
its performance changes as sample size increases.
Abstract: Purpose of this work is the development of an
automatic classification system which could be useful for radiologists
in the investigation of breast cancer. The software has been designed
in the framework of the MAGIC-5 collaboration.
In the automatic classification system the suspicious regions with
high probability to include a lesion are extracted from the image as
regions of interest (ROIs). Each ROI is characterized by some
features based on morphological lesion differences.
Some classifiers as a Feed Forward Neural Network, a K-Nearest
Neighbours and a Support Vector Machine are used to distinguish the
pathological records from the healthy ones.
The results obtained in terms of sensitivity (percentage of
pathological ROIs correctly classified) and specificity (percentage of
non-pathological ROIs correctly classified) will be presented through
the Receive Operating Characteristic curve (ROC). In particular the
best performances are 88% ± 1 of area under ROC curve obtained
with the Feed Forward Neural Network.
Abstract: Wireless Sensor Network is Multi hop Self-configuring
Wireless Network consisting of sensor nodes. The deployment of
wireless sensor networks in many application areas, e.g., aggregation
services, requires self-organization of the network nodes into clusters.
Efficient way to enhance the lifetime of the system is to partition the
network into distinct clusters with a high energy node as cluster head.
The different methods of node clustering techniques have appeared in
the literature, and roughly fall into two families; those based on the
construction of a dominating set and those which are based solely on
energy considerations. Energy optimized cluster formation for a set
of randomly scattered wireless sensors is presented. Sensors within a
cluster are expected to be communicating with cluster head only. The
energy constraint and limited computing resources of the sensor nodes
present the major challenges in gathering the data. In this paper we
propose a framework to study how partially correlated data affect the
performance of clustering algorithms. The total energy consumption
and network lifetime can be analyzed by combining random geometry
techniques and rate distortion theory. We also present the relation
between compression distortion and data correlation.
Abstract: Value engineering is an efficacious contraption for
administrators to make up their minds. Value perusals proffer the
gaffers a suitable instrument to decrease the expenditures of the life
span, quality amelioration, structural improvement, curtailment of the
construction schedule, longevity prolongation or a merging of the
aforementioned cases. Subjecting organizers to pressures on one
hand and their accountability towards their pertinent fields together
with inherent risks and ambiguities of other options on the other hand
set some comptrollers in a dilemma utilization of risk management
and the value engineering in projects manipulation with regard to
complexities of implementing projects can be wielded as a
contraption to identify and efface each item which wreaks
unnecessary expenses and time squandering sans inflicting any
damages upon the essential project applications. Of course It should
be noted that implementation of risk management and value
engineering with regard to the betterment of efficiency and functions
may lead to the project implementation timing elongation. Here time
revamping does not refer to time diminishing in the whole cases. his
article deals with risk and value engineering conceptualizations at
first. The germane reverberations effectuated due to its execution in
Iran Khodro Corporation are regarded together with the joint features
and amalgamation of the aforesaid entia; hence the proposed
blueprint is submitted to be taken advantage of in engineering and
industrial projects including Iran Khodro Corporation.
Abstract: The experimental design was 4 x 5 factorial with three
replications in fully controlled research greenhouse in Department of
Soil Sciences and Plant Nutrition, Faculty of Agriculture, University
of Selcuk in the year of 2009. Determination of tolerant chickpea
genotypes to drought was made in the research. Additionally,
sophisticated effects of drought on plant growth and development,
biochemical and physical properties or physical defense mechanisms
were presented. According to the results, the primary genotypes were
Ilgın YP (0.0063 g/gh) for leaf water capacity, 22235 70.44(%) for
relative water content, 22159 (82.47%) for real water content,
22159 (5.03 mg/l) for chlorophyll a+b, Ilgın YP (125.89 nmol
H2O2.dak-1/ mg protein-1) for peroxidase, Yunak YP (769.67
unit/ mg protein-1) for superoxide dismutase, Seydişehir YP
(16.74 μg.TA-1) for proline, Gökçe (80.01 nmol H2O2.dak-1/ mg
protein-1) for catalase. Consequently, all the genotypes
increased their enzyme activity depending on the increasing of
drought stress consider with the effects of drought stress on leaf
enzyme activity. Chickpea genotypes are increasing enzyme
activity against to drought stress.
Abstract: Today-s children, who are born into a more colorful,
more creative, more abstract and more accessible communication
environment than their ancestors as a result of dizzying advances in
technology, have an interesting capacity to perceive and make sense
of the world. Millennium children, who live in an environment where
all kinds of efforts by marketing communication are more intensive
than ever are, from their early childhood on, subject to all kinds of
persuasive messages. As regards advertising communication, it
outperforms all the other marketing communication efforts in
creating little consumer individuals and, as a result of processing of
codes and signs, plays a significant part in building a world of seeing,
thinking and understanding for children. Children who are raised with
metaphorical expressions such as tales and riddles also meet that fast
and effective meaning communication in advertisements.
Children-s perception of metaphors, which help grasp the “product
and its promise" both verbally and visually and facilitate association
between them is the subject of this study. Stimulating and activating
imagination, metaphors have unique advantages in promoting the
product and its promise especially in regard to print advertisements,
which have certain limitations. This study deals comparatively with
both literal and metaphoric versions of print advertisements
belonging to various product groups and attempts to discover to what
extent advertisements are liked, recalled, perceived and are
persuasive. The sample group of the study, which was conducted in
two elementary schools situated in areas that had different socioeconomic
features, consisted of children aged 12.
Abstract: We have proposed an information filtering system
using index word selection from a document set based on the
topics included in a set of documents. This method narrows
down the particularly characteristic words in a document set
and the topics are obtained by Sparse Non-negative Matrix
Factorization. In information filtering, a document is often
represented with the vector in which the elements correspond
to the weight of the index words, and the dimension of the
vector becomes larger as the number of documents is
increased. Therefore, it is possible that useless words as index
words for the information filtering are included. In order to
address the problem, the dimension needs to be reduced. Our
proposal reduces the dimension by selecting index words
based on the topics included in a document set. We have
applied the Sparse Non-negative Matrix Factorization to the
document set to obtain these topics. The filtering is carried out
based on a centroid of the learning document set. The centroid
is regarded as the user-s interest. In addition, the centroid is
represented with a document vector whose elements consist of
the weight of the selected index words. Using the English test
collection MEDLINE, thus, we confirm the effectiveness of
our proposal. Hence, our proposed selection can confirm the
improvement of the recommendation accuracy from the other
previous methods when selecting the appropriate number of
index words. In addition, we discussed the selected index
words by our proposal and we found our proposal was able to
select the index words covered some minor topics included in
the document set.