Abstract: Complaints today have the ability to retain
customer loyalty using state of the art systems and strategies
in customer relationship management to analyze and respond
to a plethora of customer perception. The Majority of
companies are not aware of the beneficiary utilization of
customer complaints for the sake of quality improvements.
Also, some companies have problems determining how
resolution of complaints can be profitable. In this study, we
will define the problems and ascertain the importance of
customer management system on the companies. Furthermore,
we will determine the impact of such a system on efficiency,
confidence, profitability and customer complaints. Eventually,
we will develop methods and address the issues. In this paper,
we used an open-ended questionnaire and distributed that to
30 randomly chosen respondents which were the passengers in
an airport. We also define three hypotheses for our study and
we will validate each of them. Then using frequency, Chi-
Square and quality control method we optimized the size of
customers- negative feedback and improved the process of
customer retention.
Abstract: Ozone (O3) is considered as one of the most
phytotoxic pollutants with deleterious effects on living and non living
components of Ecosystems. It reduces growth and yield of many
crops as well as alters the physiology and crop quality. The present
study described series of experiments to investigate the effects of
ambient O3 at different locations with different ambient levels of O3
depending on proximity to pollutant source and ranged between 17
ppb/h in control experiment to 112 ppb/h in industrial area
respectively. The ambient levels in other three locations (King Saud
University botanical garden, King Fahd Rd, and Almanakh Garden)
were 61,61,77 ppb/h respectively. Tow legume crops species (vicia
vaba L ; and Pisum sativum) differ in their phenology and sensitivity
were used. The results showed a significant negative effect to ozone
on morphology, number of injured leaves, growth and productivity
with a difference in the degree of response depending on the plant
type. Visia Faba showed sensitivity to ozone to number and leaf area
and the degree of injury leaves 3, pisum sativum show higher
sensitivity for the gas for degree of injury 1,The relative growth rate
and seed weight, it turns out there is no significant difference
between the two plants in plant height and number of seeds.
Abstract: Recently, the RFID (Radio Frequency
Identification) technology attracts the world market attention as
essential technology for ubiquitous environment. The RFID
market has focused on transponders and reader development.
But that concern has shifted to RFID software like as
high-valued e-business applications, RFID middleware and
related development tools. However, due to the high sensitivity
of data and service transaction within the RFID network,
security consideration must be addressed. In order to guarantee
trusted e-business based on RFID technology, we propose a
security enhanced RFID middleware system. Our proposal is
compliant with EPCglobal ALE (Application Level Events),
which is standard interface for middleware and its clients. We
show how to provide strengthened security and trust by
protecting transported data between middleware and its client,
and stored data in middleware. Moreover, we achieve the
identification and service access control against illegal service
abuse. Our system enables secure RFID middleware service
and trusted e-business service.
Abstract: This paper presents a solution for the behavioural animation of autonomous virtual agent navigation in virtual environments. We focus on using Dempster-Shafer-s Theory of Evidence in developing visual sensor for virtual agent. The role of the visual sensor is to capture the information about the virtual environment or identifie which part of an obstacle can be seen from the position of the virtual agent. This information is require for vitual agent to coordinate navigation in virtual environment. The virual agent uses fuzzy controller as a navigation system and Fuzzy α - level for the action selection method. The result clearly demonstrates the path produced is reasonably smooth even though there is some sharp turn and also still not diverted too far from the potential shortest path. This had indicated the benefit of our method, where more reliable and accurate paths produced during navigation task.
Abstract: Planar systems of electrodes arranged on both sides of dielectric piezoelectric layer are applied in numerous transducers. They are capable of electronic beam-steering of generated wave both in azimuth and elevation. The wave-beam control is achieved by addressable driving of two-dimensional transducer through proper voltage supply of electrodes on opposite surfaces of the layer. In this paper a semi-analytical method of analysis of the considered transducer is proposed, which is a generalization of the well-known BIS-expansion method. It was earlier exploited with great success in the theory of interdigital transducers of surface acoustic waves, theory of elastic wave scattering by cracks and certain advanced electrostatic problems. The corresponding nontrivial electrostatic problem is formulated and solved numerically.
Abstract: Wireless sensor networks (WSNs) have gained
tremendous attention in recent years due to their numerous
applications. Due to the limited energy resource, energy efficient
operation of sensor nodes is a key issue in wireless sensor networks.
Cooperative caching which ensures sharing of data among various
nodes reduces the number of communications over the wireless
channels and thus enhances the overall lifetime of a wireless sensor
network. In this paper, we propose a cooperative caching scheme
called ZCS (Zone Cooperation at Sensors) for wireless sensor
networks. In ZCS scheme, one-hop neighbors of a sensor node form a
cooperative cache zone and share the cached data with each other.
Simulation experiments show that the ZCS caching scheme achieves
significant improvements in byte hit ratio and average query latency
in comparison with other caching strategies.
Abstract: Chaiyaphum Starch Co. Ltd. is one of many starch
manufacturers that has introduced machinery to aid in manufacturing.
Even though machinery has replaced many elements and is now a
significant part in manufacturing processes, problems that must be
solved with respect to current process flow to increase efficiency still
exist. The paper-s aim is to increase productivity while maintaining
desired quality of starch, by redesigning the flipping machine-s
mechanical control system which has grossly low functional lifetime.
Such problems stem from the mechanical control system-s bearings,
as fluids and humidity can access into said bearing directly, in
tandem with vibrations from the machine-s function itself. The wheel
which is used to sense starch thickness occasionally falls from its
shaft, due to high speed rotation during operation, while the shaft
may bend from impact when processing dried bread. Redesigning its
mechanical control system has increased its efficiency, allowing
quality thickness measurement while increasing functional lifetime
an additional 62 days.
Abstract: The mathematical framework for studying of a fuzzy approximate reasoning is presented in this paper. Two important defuzzification methods (Area defuzzification and Height defuzzification) besides the center of gravity method which is the best well known defuzzification method are described. The continuity of the defuzzification methods and its application to a fuzzy feedback control are discussed.
Abstract: Rainfall data at fine resolution and knowledge of its
characteristics plays a major role in the efficient design and operation
of agricultural, telecommunication, runoff and erosion control as well
as water quality control systems. The paper is aimed to study the
statistical distribution of hourly rainfall depth for 12 representative
stations spread across Peninsular Malaysia. Hourly rainfall data of 10
to 22 years period were collected and its statistical characteristics
were estimated. Three probability distributions namely, Generalized
Pareto, Exponential and Gamma distributions were proposed to
model the hourly rainfall depth, and three goodness-of-fit tests,
namely, Kolmogorov-Sminov, Anderson-Darling and Chi-Squared
tests were used to evaluate their fitness. Result indicates that the east
cost of the Peninsular receives higher depth of rainfall as compared
to west coast. However, the rainfall frequency is found to be
irregular. Also result from the goodness-of-fit tests show that all the
three models fit the rainfall data at 1% level of significance.
However, Generalized Pareto fits better than Exponential and
Gamma distributions and is therefore recommended as the best fit.
Abstract: In Indonesia, goat milk is often consumed and
believed as anti-allergy. The objective of this research was to study
the effect of goat milk and their fractions (casein and whey)
supplementation on total serum IgE concentrations and leukocytes
count in rat sensitized with contact allergen dinitrochlorobenzene
(DNCB). Female Wistar rats 6-8 weeks old were divided into four
groups: 1) whey, 2) casein, 3) whole milk supplementation and 4)
phosphate-buffered saline/PBS (control). The results showed that
supplementation of goat milk on rats did not affects on total serum
IgE concentrations and number of leukocytes. After sensitized with
DNCB, the monocyte percentage in rats was higher (P
Abstract: The vast amount of information on the World Wide
Web is created and published by many different types of providers.
Unlike books and journals, most of this information is not subject to
editing or peer review by experts. This lack of quality control and the
explosion of web sites make the task of finding quality information
on the web especially critical. Meanwhile new facilities for
producing web pages such as Blogs make this issue more significant
because Blogs have simple content management tools enabling nonexperts
to build easily updatable web diaries or online journals. On
the other hand despite a decade of active research in information
quality (IQ) there is no framework for measuring information quality
on the Blogs yet. This paper presents a novel experimental
framework for ranking quality of information on the Weblog. The
results of data analysis revealed seven IQ dimensions for the Weblog.
For each dimension, variables and related coefficients were
calculated so that presented framework is able to assess IQ of
Weblogs automatically.
Abstract: Friction-stir welding has received a huge interest in the last few years. The many advantages of this promising process have led researchers to present different theoretical and experimental explanation of the process. The way to quantitatively and qualitatively control the different parameters of the friction-stir welding process has not been paved. In this study, a refined energybased model that estimates the energy generated due to friction and plastic deformation is presented. The effect of the plastic deformation at low energy levels is significant and hence a scale factor is introduced to control its effect. The predicted heat energy and the obtained maximum temperature using our model are compared to the theoretical and experimental results available in the literature and a good agreement is obtained. The model is applied to AA6000 and AA7000 series.
Abstract: Experimental investigations were made on the instability of supercritical kerosene flowing in active cooling channels. Two approaches were used to control the pressure in the channel. One is the back-pressure valve while the other is the venturi. In both conditions, a kind of low-frequency oscillation of pressure and temperature is observed. And the oscillation periods are calculated. By comparison with the flow time, it is concluded that the instability occurred in active cooling channels is probably one kind of density wave instability. And its period has no relationship with the cooling channel geometry, nor the pressure, but only depends on the flow time of kerosene in active cooling channels. When the mass flow rate, density and pressure drop couple with each other, the density wave instability will appear.
Abstract: This article presents the evolution and technological changes implemented on the full scale simulators developed by the Simulation Department of the Instituto de Investigaciones Eléctricas1 (Mexican Electric Research Institute) and located at different training centers around the Mexican territory, and allows US to know the last updates, basically from the input/output view point, of the current simulators at some facilities of the electrical sector as well as the compatible industry of the electrical manufactures and industries such as Comision Federal de Electricidad (CFE*, The utility Mexican company). Tendencies of these developments and impact within the operators- scope are also presented.
Abstract: In the modern construction practices, industrial wastes
or by-products are largely used as raw materials in cement and
concrete. These impart many benefits to the environment and bringabout
an economic impact because the cost of waste disposal is
constantly increasing due to strict environmental regulations. It was
reported in literature that the leakage of oil onto concrete element in
older cement grinding unit resulted in concrete with greater resistance
to freezing and thawing. This effect was thought to be similar to
adding an air-entraining chemical admixture to concrete. This paper
presents an investigation on the load deflection behaviour and crack
patterns of reinforced concrete (RC) beams subjected to four point
loading. Ten 120x260x1900 mm beams were cast with 100%
ordinary Portland cement (OPC) concrete, 20% fly ash (FA) and 20%
rice husk ash (RHA) blended cement concrete. 0.15% dosage of
admixtures (used engine oil, new engine oil, and superplasticizer)
was used throughout the experiment. Results show that OPC and
OPC/RHA RC beams containing used engine oil and superplasticizer
exhibit higher capacity, 18-26% than their corresponding control
mix.
Abstract: To achieve the desired specifications of gain and
phase margins for plants with time-delay that stabilized with FO-PID
controller a lead compensator is designed. At first the range of
controlled system stability based on stability boundary criteria is
determined. Using stability boundary locus method in frequency
domain the fractional order controller parameters are tuned and then
with drawing bode diagram in frequency domain accessing to desired
gain and phase margin are shown. Numerical examples are given to
illustrate the shapes of the stabilizing region and to show the design
procedure.
Abstract: Petri Net being one of the most useful graphical tools for modelling complex asynchronous systems, we have used Petri Net to model multi-track railway level crossing system. The roadway has been augmented with four half-size barriers. For better control, a three stage control mechanism has been introduced to ensure that no road-vehicle is trapped on the level crossing. Timed Petri Net is used to include the temporal nature of the signalling system. Safeness analysis has also been included in the discussion section.
Abstract: Simulation is a very powerful method used for highperformance
and high-quality design in distributed system, and now
maybe the only one, considering the heterogeneity, complexity and
cost of distributed systems. In Grid environments, foe example, it is
hard and even impossible to perform scheduler performance
evaluation in a repeatable and controllable manner as resources and
users are distributed across multiple organizations with their own
policies. In addition, Grid test-beds are limited and creating an
adequately-sized test-bed is expensive and time consuming.
Scalability, reliability and fault-tolerance become important
requirements for distributed systems in order to support distributed
computation. A distributed system with such characteristics is called
dependable. Large environments, like Cloud, offer unique
advantages, such as low cost, dependability and satisfy QoS for all
users. Resource management in large environments address
performant scheduling algorithm guided by QoS constrains. This
paper presents the performance evaluation of scheduling heuristics
guided by different optimization criteria. The algorithms for
distributed scheduling are analyzed in order to satisfy users
constrains considering in the same time independent capabilities of
resources. This analysis acts like a profiling step for algorithm
calibration. The performance evaluation is based on simulation. The
simulator is MONARC, a powerful tool for large scale distributed
systems simulation. The novelty of this paper consists in synthetic
analysis results that offer guidelines for scheduler service
configuration and sustain the empirical-based decision. The results
could be used in decisions regarding optimizations to existing Grid
DAG Scheduling and for selecting the proper algorithm for DAG
scheduling in various actual situations.
Abstract: This paper deals with a design method of a discrete
modified Internal Model Control (IMC) for a plant with an integrator
and dead time. If there is a load disturbance in the input or output side
of the plant, the proposed control system can eliminate the steady-state
error caused by it. The disturbance compensator in this method is
simple and its order is low regardless of that of a plant. The simulation
studies show that the proposed method has superior performance for a
load disturbance rejection and robustness.
Abstract: This study describes a micro device integrated with
multi-chamber for polymerase chain reaction (PCR) with different
annealing temperatures. The device consists of the reaction
polydimethylsiloxane (PDMS) chip, a cover glass chip, and is
equipped with cartridge heaters, fans, and thermocouples for
temperature control. In this prototype, commercial software is utilized
to determine the geometric and operational parameters those are
responsible for creating the denaturation, annealing, and extension
temperatures within the chip. Two cartridge heaters are placed at two
sides of the chip and maintained at two different temperatures to
achieve a thermal gradient on the chip during the annealing step. The
temperatures on the chip surface are measured via an infrared imager.
Some thermocouples inserted into the reaction chambers are used to
obtain the transient temperature profiles of the reaction chambers
during several thermal cycles. The experimental temperatures
compared to the simulated results show a similar trend. This work
should be interesting to persons involved in the high-temperature
based reactions and genomics or cell analysis.