Abstract: Complaints today have the ability to retain
customer loyalty using state of the art systems and strategies
in customer relationship management to analyze and respond
to a plethora of customer perception. The Majority of
companies are not aware of the beneficiary utilization of
customer complaints for the sake of quality improvements.
Also, some companies have problems determining how
resolution of complaints can be profitable. In this study, we
will define the problems and ascertain the importance of
customer management system on the companies. Furthermore,
we will determine the impact of such a system on efficiency,
confidence, profitability and customer complaints. Eventually,
we will develop methods and address the issues. In this paper,
we used an open-ended questionnaire and distributed that to
30 randomly chosen respondents which were the passengers in
an airport. We also define three hypotheses for our study and
we will validate each of them. Then using frequency, Chi-
Square and quality control method we optimized the size of
customers- negative feedback and improved the process of
customer retention.
Abstract: In this paper, algorithm estimating the blood pressure
was proposed using the pulse transit time (PTT) as a more convenient
method of measuring the blood pressure. After measuring ECG and
pressure pulse, and photoplethysmography, the PTT was calculated
from the acquired signals. Thereafter, the system to indirectly measure
the systolic pressure and the diastolic pressure was composed using
the statistic method. In comparison between the blood pressure
indirectly measured by proposed algorithm estimating the blood
pressure and real blood pressure measured by conventional
sphygmomanometer, the systolic pressure indicates the mean error of
±3.24mmHg and the standard deviation of 2.53mmHg, while the
diastolic pressure indicates the satisfactory result, that is, the mean
error of ±1.80mmHg and the standard deviation of 1.39mmHg. These
results are satisfied with the regulation of ANSI/AAMI for
certification of sphygmomanometer that real measurement error value
should be within the mean error of ±5mmHg and the standard
deviation of 8mmHg. These results are suggest the possibility of
applying to portable and long time blood pressure monitoring system
hereafter.
Abstract: Ozone (O3) is considered as one of the most
phytotoxic pollutants with deleterious effects on living and non living
components of Ecosystems. It reduces growth and yield of many
crops as well as alters the physiology and crop quality. The present
study described series of experiments to investigate the effects of
ambient O3 at different locations with different ambient levels of O3
depending on proximity to pollutant source and ranged between 17
ppb/h in control experiment to 112 ppb/h in industrial area
respectively. The ambient levels in other three locations (King Saud
University botanical garden, King Fahd Rd, and Almanakh Garden)
were 61,61,77 ppb/h respectively. Tow legume crops species (vicia
vaba L ; and Pisum sativum) differ in their phenology and sensitivity
were used. The results showed a significant negative effect to ozone
on morphology, number of injured leaves, growth and productivity
with a difference in the degree of response depending on the plant
type. Visia Faba showed sensitivity to ozone to number and leaf area
and the degree of injury leaves 3, pisum sativum show higher
sensitivity for the gas for degree of injury 1,The relative growth rate
and seed weight, it turns out there is no significant difference
between the two plants in plant height and number of seeds.
Abstract: In many applications, it is a priori known that the
target function should satisfy certain constraints imposed by, for
example, economic theory or a human-decision maker. Here we
consider partially monotone problems, where the target variable
depends monotonically on some of the predictor variables but not all.
We propose an approach to build partially monotone models based
on the convolution of monotone neural networks and kernel
functions. The results from simulations and a real case study on
house pricing show that our approach has significantly better
performance than partially monotone linear models. Furthermore, the
incorporation of partial monotonicity constraints not only leads to
models that are in accordance with the decision maker's expertise,
but also reduces considerably the model variance in comparison to
standard neural networks with weight decay.
Abstract: The effect of calcination temperature and MgO crystallite sizes on the structure and catalytic performance of TiO2 supported nano-MgO catalyst for the trans-esterification of soybean oil has been studied. The catalyst has been prepared by deposition precipitation method, characterised by XRD and FTIR and tested in an autoclave at 225oC. The soybean oil conversion after 15 minutes of the trans-esterification reaction increased when the calcination temperature was increased from 500 to 600oC and decreased with further increase in calcination temperature. Some glycerolysis activity was also detected on catalysts calcined at 600 and 700oC after 45 minutes of reaction. The trans-esterification reaction rate increased with the decrease in MgO crystallite size for the first 30 min.
Abstract: Various models have been derived by studying large number of completed software projects from various organizations and applications to explore how project sizes mapped into project effort. But, still there is a need to prediction accuracy of the models. As Neuro-fuzzy based system is able to approximate the non-linear function with more precision. So, Neuro-Fuzzy system is used as a soft computing approach to generate model by formulating the relationship based on its training. In this paper, Neuro-Fuzzy technique is used for software estimation modeling of on NASA software project data and performance of the developed models are compared with the Halstead, Walston-Felix, Bailey-Basili and Doty Models mentioned in the literature.
Abstract: Recently, the RFID (Radio Frequency
Identification) technology attracts the world market attention as
essential technology for ubiquitous environment. The RFID
market has focused on transponders and reader development.
But that concern has shifted to RFID software like as
high-valued e-business applications, RFID middleware and
related development tools. However, due to the high sensitivity
of data and service transaction within the RFID network,
security consideration must be addressed. In order to guarantee
trusted e-business based on RFID technology, we propose a
security enhanced RFID middleware system. Our proposal is
compliant with EPCglobal ALE (Application Level Events),
which is standard interface for middleware and its clients. We
show how to provide strengthened security and trust by
protecting transported data between middleware and its client,
and stored data in middleware. Moreover, we achieve the
identification and service access control against illegal service
abuse. Our system enables secure RFID middleware service
and trusted e-business service.
Abstract: Nowadays, quick technological changes force companies
to develop innovative products in an increasingly competitive
environment. Therefore, how to enhance the time of new product
development is very important. This design problem often lacks
the exact formula for getting it, and highly depends upon human
designers- past experiences. For these reasons, in this work, a Casebased
reasoning (CBR) system to assist in new product development
is proposed. When a case is recovered from the case base, the system
will take into account not only the attribute-s specific value and
how important it is. It will also take into account if the attribute
has a positive influence over the product development. Hence the
manufacturing time will be improved. This information will be
introduced as a new concept called “adaptability". An application to
this method for hearing instrument new design illustrates the proposed
approach.
Abstract: As embedded and portable systems were emerged power consumption of circuits had been major challenge. On the other hand latency as determines frequency of circuits is also vital task. Therefore, trade off between both of them will be desirable. Modulo 2n+1 adders are important part of the residue number system (RNS) based arithmetic units with the interesting moduli set (2n-1,2n, 2n+1). In this manuscript we have introduced novel binary representation to the design of modulo 2n+1 adder. VLSI realization of proposed architecture under 180 nm full static CMOS technology reveals its superiority in terms of area, power consumption and power-delay product (PDP) against several peer existing structures.
Abstract: In this paper, a generalized self-consistent scheme, or “three phase model", is used to set up a micro-mechanics model for rough surface contact with randomly distributed asperities. The dimensionless average real pressure p is obtained as function of the ratio of the real contact area to the apparent contact area, 0 A / A r . Both elastic and plastic materials are considered, and the influence of the plasticity of material on p is discussed. Both two-dimensional and three-dimensional rough surface contact problems are considered.
Abstract: This paper presents a solution for the behavioural animation of autonomous virtual agent navigation in virtual environments. We focus on using Dempster-Shafer-s Theory of Evidence in developing visual sensor for virtual agent. The role of the visual sensor is to capture the information about the virtual environment or identifie which part of an obstacle can be seen from the position of the virtual agent. This information is require for vitual agent to coordinate navigation in virtual environment. The virual agent uses fuzzy controller as a navigation system and Fuzzy α - level for the action selection method. The result clearly demonstrates the path produced is reasonably smooth even though there is some sharp turn and also still not diverted too far from the potential shortest path. This had indicated the benefit of our method, where more reliable and accurate paths produced during navigation task.
Abstract: A comprehensive discussion of feasible strategies for sustainable energy supply is urgently needed to achieve a turnaround of the current energy situation. The necessary fundamentals required for the development of a long term energy vision are lacking to a great extent due to the absence of reasonable long term scenarios that fulfill the requirements of climate protection and sustainable energy use. The contribution of the study is based on a search for sustainable energy paths in the long run for Austria. The analysis makes use of secondary data predominantly. The measures developed to avoid CO2 emissions and other ecological risk factors vary to a great extent among all economic sectors. This is shown by the calculation of CO2 cost of abatement curves. In this study it is demonstrated that the most effective technical measures with the lowest CO2 abatement costs yield solutions to the current energy problems. Various scenarios are presented concerning the question how the technological and environmental options for a sustainable energy system for Austria could look like in the long run. It is shown how sustainable energy can be supplied even with today-s technological knowledge and options available. The scenarios developed include an evaluation of the economic costs and ecological impacts. The results are not only applicable to Austria but demonstrate feasible and cost efficient ways towards a sustainable future.
Abstract: Transpedicular screw fixation in spinal fractures,
degenerative changes, or deformities is a well-established procedure.
However, important rate of fixation failure due to screw bending,
loosening, or pullout are still reported particularly in weak bone stock
in osteoporosis. To overcome the problem, mechanism of failure has
to be fully investigated in vitro. Post-mortem human subjects are less
accessible and animal cadavers comprise limitations due to different
geometry and mechanical properties. Therefore, the development of a
synthetic model mimicking the realistic human vertebra is highly
demanded. A bone surrogate, composed of Polyurethane (PU) foam
analogous to cancellous bone porous structure, was tested for 3
different densities in this study. The mechanical properties were
investigated under uniaxial compression test by minimizing the end
artifacts on specimens. The results indicated that PU foam of 0.32
g.cm-3 density has comparable mechanical properties to human
cancellous bone in terms of young-s modulus and yield strength.
Therefore, the obtained information can be considered as primary
step for developing a realistic cancellous bone of human vertebral
body. Further evaluations are also recommended for other density
groups.
Abstract: To comply with the international human right
legislation concerning the freedom of movement, transport systems
are required to be made accessible in order that all citizens, regardless
of their physical condition, have equal possibilities to use them. In
Hungary, apparently there is a considerable default in the
improvement of accessible public transport. This study is aiming to
overview the current Hungarian situation and to reveal the reasons of
the deficiency. The result shows that in spite of the relatively
favourable juridical background linked to the accessibility needs and
to the rights of persons with disabilities there is a strong delay in
putting all in practice in the field of public transport. Its main reason
is the lack of financial resource and referring to this the lack of
creating mandatory regulations. In addition to this the proprietary
rights related to public transport are also variable, which also limits
the improvement possibilities. Consequently, first of all an accurate
and detailed regulatory procedure is expected to change the present
unfavourable situation and to create the conditions of the fast
realization, which is already behind time.
Abstract: Optical flow is a research topic of interest for many
years. It has, until recently, been largely inapplicable to real-time
applications due to its computationally expensive nature. This paper
presents a new reliable flow technique which is combined with a
motion detection algorithm, from stationary camera image streams,
to allow flow-based analyses of moving entities, such as rigidity, in
real-time. The combination of the optical flow analysis with motion
detection technique greatly reduces the expensive computation of
flow vectors as compared with standard approaches, rendering the
method to be applicable in real-time implementation. This paper
describes also the hardware implementation of a proposed pipelined
system to estimate the flow vectors from image sequences in real
time. This design can process 768 x 576 images at a very high frame
rate that reaches to 156 fps in a single low cost FPGA chip, which is
adequate for most real-time vision applications.
Abstract: The number of intrusions and attacks against critical
infrastructures and other information networks is increasing rapidly.
While there is no identified evidence that terrorist organizations are
currently planning a coordinated attack against the vulnerabilities of
computer systems and network connected to critical infrastructure,
and origins of the indiscriminate cyber attacks that infect computers
on network remain largely unknown. The growing trend toward the
use of more automated and menacing attack tools has also
overwhelmed some of the current methodologies used for tracking
cyber attacks. There is an ample possibility that this kind of cyber
attacks can be transform to cyberterrorism caused by illegal purposes.
Cyberterrorism is a matter of vital importance to national welfare.
Therefore, each countries and organizations have to take a proper
measure to meet the situation and consider effective legislation about
cyberterrorism.
Abstract: In this paper a new approach to face recognition is presented that achieves double dimension reduction making the system computationally efficient with better recognition results. In pattern recognition techniques, discriminative information of image increases with increase in resolution to a certain extent, consequently face recognition results improve with increase in face image resolution and levels off when arriving at a certain resolution level. In the proposed model of face recognition, first image decimation algorithm is applied on face image for dimension reduction to a certain resolution level which provides best recognition results. Due to better computational speed and feature extraction potential of Discrete Cosine Transform (DCT) it is applied on face image. A subset of coefficients of DCT from low to mid frequencies that represent the face adequately and provides best recognition results is retained. A trade of between decimation factor, number of DCT coefficients retained and recognition rate with minimum computation is obtained. Preprocessing of the image is carried out to increase its robustness against variations in poses and illumination level. This new model has been tested on different databases which include ORL database, Yale database and a color database. The proposed technique has performed much better compared to other techniques. The significance of the model is two fold: (1) dimension reduction up to an effective and suitable face image resolution (2) appropriate DCT coefficients are retained to achieve best recognition results with varying image poses, intensity and illumination level.
Abstract: Previous research has demonstrated that negative
attitudes towards people with physical disabilities and obesity are
predicted by a component of perceived vulnerability to disease; germ
aversion. These findings have been suggested as illustrations of an
evolved but over-active mechanism which promotes the avoidance of
pathogen-carrying individuals. To date, this interpretation of attitude
formation has not been explored with regard to people with
intellectual disability, and no attempts have been made to examine
possible mediating factors. This study examined attitudes in 333
adults and demonstrated that the moderate positive relationship
between germ aversion and negative attitudes toward people with
intellectual disability is fully mediated by social dominance
orientation, a general preference for hierarchies and inequalities
among social groups. These findings have implications for the
design of programs which attempt to promote community acceptance
and inclusion of people with disabilities.
Abstract: Bond graph models of an electrical transformer including
the nonlinear saturation are presented. The transformer
using electrical and magnetic circuits are modelled. These models
determine the relation between self and mutual inductances, and
the leakage and magnetizing inductances of power transformers
with two windings using the properties of a bond graph. The
equivalence between electrical and magnetic variables is given.
The modelling and analysis using this methodology to three phase
power transformers can be extended.
Abstract: The frequency dependence of the phase field
model(PFM) is studied. A simple PFM is proposed, and is tested in a
laminar boundary layer. The Blasius-s laminar boundary layer
solution on a flat plate is used for the flow pattern, and several
frequencies are imposed on the PFM, and the decay times of the
interfaces are obtained. The computations were conducted for three
cases: 1) no-flow, and 2) a half ball on the laminar boundary layer, 3) a
line of mass sources in the laminar boundary layer. The computations
show the decay time becomes shorter as the frequency goes larger, and
also show that it is sensitive to both background disturbances and
surface tension parameters. It is concluded that the proposed simple
PFM can describe the properties of decay process, and could give the
fundamentals for the decay of the interface in turbulent flows.