Abstract: It is important to retain customer satisfaction in
information technology services. When a service failure occurs,
companies need to take service recovery action to recover their
customer satisfaction. Although companies cannot avoid all problems
and complaints, they should try to make up. Therefore, service failure
and service recovery have become an important and challenging issue
for companies. In this paper, the literature and the problems in the
information technology services were reviewed. An integrated model
of profit driven for the service failure and service recovery was
established in view of the benefit of customer and enterprise.
Moreover, the interaction between service failure and service recovery
strategy was studied, the result of which verified the matching
principles of the service recovery strategy and the type of service
failure. In addition, the relationship between the cost of service
recovery and customer-s cumulative value of service after recovery
was analyzed with the model. The result attributes to managers in
deciding on appropriate resource allocations for recovery strategies.
Abstract: As a result of the daily workflow in the design
development departments of companies, databases containing huge
numbers of 3D geometric models are generated. According to the
given problem engineers create CAD drawings based on their design
ideas and evaluate the performance of the resulting design, e.g. by
computational simulations. Usually, new geometries are built either
by utilizing and modifying sets of existing components or by adding
single newly designed parts to a more complex design.
The present paper addresses the two facets of acquiring
components from large design databases automatically and providing
a reasonable overview of the parts to the engineer. A unified
framework based on the topographic non-negative matrix
factorization (TNMF) is proposed which solves both aspects
simultaneously. First, on a given database meaningful components
are extracted into a parts-based representation in an unsupervised
manner. Second, the extracted components are organized and
visualized on square-lattice 2D maps. It is shown on the example of
turbine-like geometries that these maps efficiently provide a wellstructured
overview on the database content and, at the same time,
define a measure for spatial similarity allowing an easy access and
reuse of components in the process of design development.
Abstract: Riprap is mostly used to prevent erosion by flows
down the steep slopes in river engineering. A total of 53 stability tests
performed on angular riprap with a median stone size ranging from
15 to 278 mm and slope ranging from 1 to 40% are used in this study.
The existing equations for the prediction of medium size of angular
stones are checked for their accuracy using the available data.
Predictions of median size using these equations are not satisfactory
and results show deviation by more than ±20% from the observed
values. A multivariable power regression analysis is performed to
propose a new equation relating the median size with unit discharge,
bed slope, riprap thickness and coefficient of uniformity. The
proposed relationship satisfactorily predicts the median angular stone
size with ±20% error. Further, the required size of the rounded stone
is more than the angular stone for the same unit discharge and the
ratio increases with unit discharge and also with embankment slope
of the riprap.
Abstract: In this paper, zigbee communication based wireless energy surveillance system is presented. The proposed system consists of multiple energy surveillance devices and an energy surveillance monitor. Each different standby power-off value of electric device is set automatically by using learning function of energy surveillance device. Thus adaptive standby power-off function provides user convenience and it maximizes the energy savings. Also, power consumption monitoring function is helpful to reduce inefficient energy consumption in home. The zigbee throughput simulator is designed to evaluate minimum transmission power and maximum allowable information quantity in the proposed system. The test result of prototype has been satisfied all the requirements. The proposed system has confirmed that can be used as an intelligent energy surveillance system for energy savings in home or office.
Abstract: This paper presents the generation of bipolar square
wave pulses with characteristics that are suitable for liquid food
sterilization using a Cascaded H-bridge Multilevel Inverter (CHMI).
Bipolar square waves pulses have been reported as stable for a
longer time during the sterilization process with minimum heat
emission and increased efficiency. The CHMI allows the system to
produce bipolar square wave pulses and yielding high output voltage
without using a transformer while fulfilling the pulse requirements
for effective liquid food sterilization. This in turn can reduce power
consumption and cost of the overall liquid food sterilization system.
The simulation results have shown that pulses with peak output
voltage of 2.4 kV, pulse width of between 1 2s and 1 ms at
frequencies of 50 Hz and 100 Hz can be generated by a 7-level
CHMI. Results from the experimental set-up based on a 5-level
CHMI has indicated the potential of the proposed circuit in
producing bipolar square wave output pulses with peak values that
depends on the DC source level supplied to the CHMI modules,
pulse width of between 12.5 2s and 1 ms at frequencies of 50 Hz
and 100 Hz.
Abstract: The seeds of cotton (Gossypium hirsutum) fall among the lesser known oil seeds. Cottonseeds are not normally consumed in their natural state due to their gossypol content, an antinutrient. The effect of processing on the sensory characteristics and chemical composition of cottonseed and its extract was studied by subjecting the cottonseed extract to heat treatment (boiling) and the cottonseed to fermentation. The cottonseed extract was boiled using the open pot and the pressure pot for 30 minutes respectively. The fermentation of the cottonseed was carried out for 6 days with samples withdrawn at intervals of 2 days. The extract and fermented samples were subjected to chemical analysis and sensory evaluated for colour, aroma, taste, mouth feel, appearance and overallacceptability. The open pot sample was more preferred. Fermentation for 6 days resulted into a significant reduction in gossypol level of the cottonseed; however, sample fermented for 2 days was most preferred.
Abstract: In the current work, a numerical parametric study was
performed in order to model the fluid mechanics in the riser of a
bubbling fluidized bed (BFB). The gas-solid flow was simulated by
mean of a multi-fluid Eulerian model incorporating the kinetic theory
for solid particles. The bubbling fluidized bed was simulated two
dimensionally by mean of a Computational Fluid Dynamic (CFD)
commercial software package, Fluent. The effects of using different
inter-phase drag function (the drag model of Gidaspow, Syamlal and
O-Brien and the EMMS drag model) on the model predictions were
evaluated and compared. The results showed that the drag models of
Gidaspow and Syamlal and O-Brien overestimated the drag force for
the FCC particles and predicted a greater bed expansion in
comparison to the EMMS drag model.
Abstract: Malaysia government had been trying hard in order to
find the most efficient methods in learning. However, it is hard to
actually access and evaluate students whom will then be called an
excellent student. It is because in our realties student who excellent
is only excel in academic. This evaluation becomes a problem
because it not balances in our real life interm of to get an excellent
student in whole area in their involvement of curiculum and cocuriculum.
To overcome this scenario, we designed a module for
Student Idol to evaluate student through three categories which are
academic, co-curiculum and leadership. All the categories have their
own merit point. Using this method, student will be evaluated more
accurate compared to the previously. So, teacher can easily evaluate
their student without having any emotion factor, relation factor and
others. As conclusion this system module will helps the development
of student evaluation more accurate and valid in Student Idol.
Abstract: Tuberculosis (TB) is a bacterial infectious disease caused by the obligate human pathogen, Mycobacterium tuberculosis. Multidrug-resistant tuberculosis (MDR-TB) is a global reality that threatens tuberculosis control. Resistance to antibiotic Rifampicin, occurs in 95% of cases through nucleotide substitutions in an 81-bp core region of the rpoB i.e; beta subunit of DNA dependant RNA polymerase. In this paper, we studied the Rifampicin-rpoB receptor interactions In silico. First, homology modeling was performed to obtain the three dimensional structure of Mycobacterium rpoB. Sixty analogs of Rifampicin were prepared using Marvin sketch software. Both original Rifampicin and the analogs were docked with rpoB and energy values were obtained. Out of sixty analogs, 43 analogs had lesser energy values than conventional Rifampicin and hence are predicted to have greater binding affinity to rpoB. Thus, this study offers a route for the development of Rifampicin analogs against multi drug resistant Mycobacterium rpoB.
Abstract: In this paper, we propose an easily computable proximity index for predicting voltage collapse of a load bus using only measured values of the bus voltage and power; Using these measurements a polynomial of fourth order is obtained by using LES estimation algorithms. The sum of the absolute values of the polynomial coefficient gives an idea of the critical bus. We demonstrate the applicability of our proposed method on 6 bus test system. The results obtained verify its applicability, as well as its accuracy and the simplicity. From this indicator, it is allowed to predict the voltage instability or the proximity of a collapse. Results obtained by the PV curve are compared with corresponding values by QV curves and are observed to be in close agreement.
Abstract: Purpose:This paper aims to gain insights to the influential factors of ERM adoptions by public listed firms in Malaysia. Findings:The two factors of financial leverage and auditor type were found to be significant influential factors for ERM adoption. In other words the findings indicated that firms with higher financial leverage and with a Big Four auditor are more likely to have a form of ERM framework in place. Originality/Value:Since there are relatively few studies conducted in this area and specially in developing economies like Malaysia, this study will broaden the scope of literature by providing novel empirical evidence.
Abstract: Virtualization-based server consolidation has been
proven to be an ideal technique to solve the server sprawl problem by
consolidating multiple virtualized servers onto a few physical servers
leading to improved resource utilization and return on investment. In
this paper, we solve this problem by using existing servers, which are
heterogeneous and diversely preferred by IT managers. Five practical
consolidation rules are introduced, and a decision model is proposed to
optimally allocate source services to physical target servers while
maximizing the average resource utilization and preference value. Our
model can be regarded as a multi-objective multi-dimension
bin-packing (MOMDBP) problem with constraints, which is strongly
NP-hard. An improved grouping generic algorithm (GGA) is
introduced for the problem. Extensive simulations were performed and
the results are given.
Abstract: In this study, a frame work for verification of famous seismic codes is utilized. To verify the seismic codes performance, damage quantity of RC frames is compared with the target performance. Due to the randomness property of seismic design and earthquake loads excitation, in this paper, fragility curves are developed. These diagrams are utilized to evaluate performance level of structures which are designed by the seismic codes. These diagrams further illustrate the effect of load combination and reduction factors of codes on probability of damage exceedance. Two types of structures; very high important structures with high ductility and medium important structures with intermediate ductility are designed by different seismic codes. The Results reveal that usually lower damage ratio generate lower probability of exceedance. In addition, the findings indicate that there are buildings with higher quantity of bars which they have higher probability of damage exceedance. Life-cycle cost analysis utilized for comparison and final decision making process.
Abstract: Since the last two decades, container transportation
system has been faced under increasing development. This fact
shows the importance of container transportation system as a key role
of container terminals to link between sea and land. Therefore, there
is a continuous need for the optimal use of equipment and facilities in
the ports. Regarding the complex structure of container ports, this
paper presents a simulation model that compares tow storage
strategies for storing containers in the yard. For this purpose, we
considered loading and unloading norm as an important criterion to
evaluate the performance of Shahid Rajaee container port. By
analysing the results of the model, it will be shown that using
marshalling yard policy instead of current storage system has a
significant effect on the performance level of the port and can
increase the loading and unloading norm up to 14%.
Abstract: Extensive rainfall disaggregation approaches have been developed and applied in climate change impact studies such as flood risk assessment and urban storm water management.In this study, five rainfall models that were capable ofdisaggregating daily rainfall data into hourly one were investigated for the rainfall record in theChangi Airport, Singapore. The objectives of this study were (i) to study the temporal characteristics of hourly rainfall in Singapore, and (ii) to evaluate the performance of variousdisaggregation models. The used models included: (i) Rectangular pulse Poisson model (RPPM), (ii) Bartlett-Lewis Rectangular pulse model (BLRPM), (iii) Bartlett-Lewis model with 2 cell types (BL2C), (iv) Bartlett-Lewis Rectangular with cell depth distribution dependent on duration (BLRD), and (v) Neyman-Scott Rectangular pulse model (NSRPM). All of these models werefitted using hourly rainfall data ranging from 1980 to 2005 (which was obtained from Changimeteorological station).The study results indicated that the weight scheme of inversely proportional variance could deliver more accurateoutputs for fitting rainfall patterns in tropical areas, and BLRPM performedrelatively better than other disaggregation models.
Abstract: The problems associated with wind predictions of
WAsP model in complex terrain are already the target of several
studies in the last decade. In this paper, the influence of surrounding
orography on accuracy of wind data analysis of a train is
investigated. For the case study, a site with complex surrounding
orography is considered. This site is located in Manjil, one of the
windiest cities of Iran. For having precise evaluation of wind regime
in the site, one-year wind data measurements from two metrological
masts are used. To validate the obtained results from WAsP, the
cross prediction between each mast is performed. The analysis
reveals that WAsP model can estimate the wind speed behavior
accurately. In addition, results show that this software can be used
for predicting the wind regime in flat sites with complex surrounding
orography.
Abstract: Active vibration isolation systems are less commonly
used than passive systems due to their associated cost and power
requirements. In principle, semi-active isolation systems can deliver
the versatility, adaptability and higher performance of fully active
systems for a fraction of the power consumption. Various semi-active
control algorithms have been suggested in the past. This paper
studies the 4DOF model of semi-active suspension performance
controlled by on–off and continuous skyhook damping control
strategy. The frequency and transient responses of model are
evaluated in terms of body acceleration, roll angle and tire deflection
and are compared with that of a passive damper. The results show
that the semi-active system controlled by skyhook strategy always
provides better isolation than a conventional passively damped
system except at tire natural frequencies.
Abstract: The chemistry of sulphone hydrazide has gained increase interest in both synthetic organic chemistry and biological fields and has considerable value. The therapeutic importance of these compounds is the attractive force to continue research in such a point. The present review covers the literature up to date for the synthesis, reactions and applications of such compounds.
Abstract: Learning programming is difficult for many learners. Some researches have found that the main difficulty relates to cognitive load. Cognitive overload happens in programming due to the nature of the subject which is intrinisicly over-bearing on the working memory. It happens due to the complexity of the subject itself. The problem is made worse by the poor instructional design methodology used in the teaching and learning process. Various efforts have been proposed to reduce the cognitive load, e.g. visualization softwares, part-program method etc. Use of many computer based systems have also been tried to tackle the problem. However, little success has been made to alleviate the problem. More has to be done to overcome this hurdle. This research attempts at understanding how cognitive load can be managed so as to reduce the problem of overloading. We propose a mechanism to measure the cognitive load during pre instruction, post instruction and in instructional stages of learning. This mechanism is used to help the instruction. As the load changes the instruction is made to adapt itself to ensure cognitive viability. This mechanism could be incorporated as a sub domain in the student model of various computer based instructional systems to facilitate the learning of programming.
Abstract: A synchronous network-on-chip using wormhole packet switching
and supporting guaranteed-completion best-effort with low-priority (LP)
and high-priority (HP) wormhole packet delivery service is presented in
this paper. Both our proposed LP and HP message services deliver a good
quality of service in term of lossless packet completion and in-order message
data delivery. However, the LP message service does not guarantee minimal
completion bound. The HP packets will absolutely use 100% bandwidth of
their reserved links if the HP packets are injected from the source node with
maximum injection. Hence, the service are suitable for small size messages
(less than hundred bytes). Otherwise the other HP and LP messages, which
require also the links, will experience relatively high latency depending on the
size of the HP message. The LP packets are routed using a minimal adaptive
routing, while the HP packets are routed using a non-minimal adaptive routing
algorithm. Therefore, an additional 3-bit field, identifying the packet type,
is introduced in their packet headers to classify and to determine the type
of service committed to the packet. Our NoC prototypes have been also
synthesized using a 180-nm CMOS standard-cell technology to evaluate the
cost of implementing the combination of both services.