Abstract: As enterprise computing becomes more and more
complex, the costs and technical challenges of IT system maintenance
and support are increasing rapidly. One popular approach to managing
IT system maintenance is to prepare and use a FAQ (Frequently Asked
Questions) system to manage and reuse systems knowledge. Such a
FAQ system can help reduce the resolution time for each service
incident ticket. However, there is a major problem where over time the
knowledge in such FAQs tends to become outdated. Much of the
knowledge captured in the FAQ requires periodic updates in response
to new insights or new trends in the problems addressed in order to
maintain its usefulness for problem resolution. These updates require a
systematic approach to define the exact portion of the FAQ and its
content. Therefore, we are working on a novel method to
hierarchically structure the FAQ and automate the updates of its
structure and content. We use structured information and the
unstructured text information with the timelines of the information in
the service incident tickets. We cluster the tickets by structured
category information, by keywords, and by keyword modifiers for the
unstructured text information. We also calculate an urgency score
based on trends, resolution times, and priorities. We carefully studied
the tickets of one of our projects over a 2.5-year time period. After the
first 6 months we started to create FAQs and confirmed they improved
the resolution times. We continued observing over the next 2 years to
assess the ongoing effectiveness of our method for the automatic FAQ
updates. We improved the ratio of tickets covered by the FAQ from
32.3% to 68.9% during this time. Also, the average time reduction of
ticket resolution was between 31.6% and 43.9%. Subjective analysis
showed more than 75% reported that the FAQ system was useful in
reducing ticket resolution times.
Abstract: Tumor is an uncontrolled growth of tissues in any part
of the body. Tumors are of different types and they have different
characteristics and treatments. Brain tumor is inherently serious and
life-threatening because of its character in the limited space of the
intracranial cavity (space formed inside the skull). Locating the tumor
within MR (magnetic resonance) image of brain is integral part of the
treatment of brain tumor. This segmentation task requires
classification of each voxel as either tumor or non-tumor, based on
the description of the voxel under consideration. Many studies are
going on in the medical field using Markov Random Fields (MRF) in
segmentation of MR images. Even though the segmentation process
is better, computing the probability and estimation of parameters is
difficult. In order to overcome the aforementioned issues, Conditional
Random Field (CRF) is used in this paper for segmentation, along
with the modified artificial bee colony optimization and modified
fuzzy possibility c-means (MFPCM) algorithm. This work is mainly
focused to reduce the computational complexities, which are found in
existing methods and aimed at getting higher accuracy. The
efficiency of this work is evaluated using the parameters such as
region non-uniformity, correlation and computation time. The
experimental results are compared with the existing methods such as
MRF with improved Genetic Algorithm (GA) and MRF-Artificial
Bee Colony (MRF-ABC) algorithm.
Abstract: In oases, the surface water resources are becoming
increasingly scarce and groundwater resources, which generally have
a poor quality due to the high levels of salinity, are often
overexploited. Water saving have therefore become imperative for
better oases sustainability. If drip irrigation is currently recommended
in Morocco for saving water and valuing, its use in the sub-desert
areas does not keep water safe from high evaporation rates. An
alternative to this system would be the use of subsurface drip
irrigation. This technique is defined as an application of water under
the soil surface through drippers, which deliver water at rates
generally similar to surface drip irrigation. As subsurface drip
irrigation is a recently introduced in Morocco, a better understanding
of the infiltration process around a buried source, in local conditions,
and its impact on plant growth is necessarily required. This study
aims to contribute to improving the water use efficiency by testing
the performance of subsurface irrigation system, especially in areas
where water is a limited source. The objectives of this research are
performance evaluation in arid conditions of the subsurface drip
irrigation system for young date palms compared to the surface drip.
In this context, an experimental test is installed at a farmer’s field in
the area of Erfoud (Errachidia Province, southeastern Morocco),
using the subsurface drip irrigation system in comparison with the
classic drip system for young date palms. Flow measurement to
calculate the uniformity of the application of water was done through
two methods: a flow measurement of drippers above the surface and
another one underground. The latter method has also helped us to
estimate losses through evaporation for both irrigation techniques. In
order to compare the effect of two irrigation modes, plants were
identified for each type of irrigation to monitor certain agronomic
parameters (cumulative numbers of palms and roots development).
Experimentation referred to a distribution uniformity of about 88%;
considered acceptable for subsurface drip irrigation while it is around
80% for the surface drip irrigation. The results also show an increase
in root development and in the number of palm, as well as a
substantial water savings due to lower evaporation losses compared
to the classic drip irrigation.
The results of this study showed that subsurface drip irrigation is
an efficient technique, which allows sustainable irrigation in arid
areas.
Abstract: E-service quality plays a significant role to achieve
success or failure in any organization, offering services online. It will
increase the competition among the organizations, to attract the
customers on the basis of the quality of service provided by the
organization. Better e-service quality will enhance the relationship
with customers and their satisfaction. So the measurement of eservice
quality is very important but it is a complex process due to
the complex nature of services. Literature predicts that there is a lack
of universal definition of e-service quality. The e-service quality
measures in banking have great importance in achieving high
customer base. This paper proposes a conceptual model for
measuring e-service quality in Indian Banking Industry. Nine
dimensions reliability, ease of use, personalization, security and trust,
website aesthetic, responsiveness, contact and fulfillment had been
identified. The results of this paper may help to develop a proper
scale to measure the e-service quality in Indian Banking Industry,
which may assist to maintain and improve the performance and
effectiveness of e-service quality to retain customers.
Abstract: In today’s highly competitive, dynamic and
technology driven business circumstances, marketers are under
steady pressure to deliver the best. Organizations are continuously
improving and upgrading themselves to meet customer expectations
and demands. Technology has not only changed the way in which
business is done in modern times but has also transformed the way to
reach out to target audience. Marketers have identified most recent
media options to communicate and convince potential customers.
Numerous scholars have studied the research domain of advertising
and have tried to recognize different measures of advertisement
effectiveness in context of various media. The objective of this paper
is to critically review accessible literature on advertisement
effectiveness in context of varied advertising media, recognize major
gaps in the literature and identify future research prospects on the
basis of critical analysis of literature.
Abstract: Comprehensive numerical studies have been carried
out to examine the best aerodynamic performance of subsonic aircraft
at different winglet cant angles using a validated 3D k-ω SST model.
In the parametric analytical studies NACA series of airfoils are
selected. Basic design of the winglet is selected from the literature
and flow features of the entire wing including the winglet tip effects
have been examined with different cant angles varying from 150 to
600 at different angles of attack up to 140. We have observed, among
the cases considered in this study that a case, with 150 cant angle the
aerodynamics performance of the subsonic aircraft during takeoff
was found better up to an angle of attack of 2.80 and further its
performance got diminished at higher angles of attack. Analyses
further revealed that increasing the winglet cant angle from 150 to 600
at higher angles of attack could negate the performance deterioration
and additionally it could enhance the peak CL/CD on the order of
3.5%. The investigated concept of variable-cant-angle winglets
appears to be a promising alternative for improving the aerodynamic
efficiency of aircraft.
Abstract: Skin detection is an important task for computer
vision systems. A good method of skin detection means a good and
successful result of the system.
The colour is a good descriptor for image segmentation and
classification; it allows detecting skin colour in the images. The
lighting changes and the objects that have a colour similar than skin
colour make the operation of skin detection difficult.
In this paper, we proposed a method using the YCbCr colour space
for skin detection and lighting effects elimination, then we use the
information of texture to eliminate the false regions detected by the
YCbCr skin model.
Abstract: Forging parts is used to automobiles; because, they have high strength and it is possible to press them into complicated shape. When itis possible to manufacture hollow forging parts, it leads to reduce weightof the automobiles. But, hollow forging parts are confined to axisymmetrical shape. Hollowforging parts that were pressed to complicated shape are expected. Therefore, we forge a blank that aluminum alloy was inserted in stainless steel. After that, we can providecomplex forging parts that are reduced weight,ifit is possible to be melted the aluminum alloy away by using different of melting points.It is necessary to establish heat forging analysis methodon blank consist of stainless steel and aluminum alloy. Because,this forging is different from conventional forging and this technology is not confirmed. In this study, we compared forging experiment with numerical analysis on the view point of forming load and shape after forming and establish how to set the material temperaturesof two metals and material property of stainless steel on the analysis method. Consequently, temperature difference of stainless steel and aluminum alloy was obtained by experiment. We got material property of stainless steel on forging experimental by compression tests. We had compared numerical analysis that was used the temperature difference of two metals and the material property of stainless steel on forging experimental with forging experiment. Forging analysis method on blankconsist of two metals was established by result of numerical analysis having agreedwith result of forging experiment.
Abstract: This paper illustrates the effect of nano Magnesium
Hydroxide (MH) loading on the thermal properties of Low Density
Polyethylene (LDPE)/Poly (ethylene-co vinyl acetate) (EVA) nano
composite. Thermal studies were conducted, as it understanding is
vital for preliminary development of new polymeric systems.
Thermal analysis of nanocomposite was conducted using thermo
gravimetric analysis (TGA), and differential scanning calorimetry
(DSC). Major finding of TGA indicated two main stages of
degradation process found at (350 ± 25oC) and (480 ± 25oC)
respectively. Nano metal filler expressed better fire resistance as it
stand over high degree of temperature. Furthermore, DSC analysis
provided a stable glass temperature around 51 (±1oC) and captured
double melting point at 84 (±2oC) and 108 (±2oC). This binary
melting point reflects the modification of nano filler to the polymer
matrix forming melting crystals of folded and extended chain. The
percent crystallinity of the samples grew vividly with increasing filler
content. Overall, increasing the filler loading improved the
degradation temperature and weight loss evidently and a better
process and phase stability was captured in DSC.
Abstract: Maturity models, used descriptively to explain
changes in reality or normatively to guide managers to make
interventions to make organizations more effective and efficient, are
based on the principles of statistical quality control and PDCA
continuous improvement (Plan, Do, Check, Act). Some frameworks
developed over the concept of maturity models include COBIT,
CMM, and ITIL.
This paper presents some limitations of traditional maturity
models, most of them related to the mechanistic and reductionist
principles over which those models are built. As systems theory helps
the understanding of the dynamics of organizations and
organizational change, the development of a systemic maturity model
can help to overcome some of those limitations.
This document proposes a systemic maturity model, based on a
systemic conceptualization of organizations, focused on the study of
the functioning of the parties, the relationships among them, and their
behavior as a whole. The concept of maturity from the system theory
perspective is conceptually defined as an emergent property of the
organization, which arises as a result of the degree of alignment and
integration of their processes. This concept is operationalized through
a systemic function that measures the maturity of organizations, and
finally validated by the measuring of maturity in some organizations.
For its operationalization and validation, the model was applied to
measure the maturity of organizational Governance, Risk and
Compliance (GRC) processes.
Abstract: The Lean Environmental Management Integration
System (LEMIS) framework development is integration between lean
core element and ISO 14001. The curiosity on the relationship
between continuous improvement and sustainability of lean
implementation has influenced this study toward LEMIS.
Characteristic of ISO 14001 standard clauses and core elements of
lean principles are explored from past studies and literature reviews.
Survey was carried out on ISO 14001 certified companies to examine
continual improvement by implementing the ISO 14001 standard.
The study found that there is a significant and positive relationship
between Lean Principles: value, value stream, flow, pull and
perfection with the ISO 14001 requirements. LEMIS is significant to
support the continuous improvement and sustainability. The
integration system can be implemented to any manufacturing
company. It gives awareness on the importance on why organizations
need to sustain its environmental management system. In the
meantime, the lean principle can be adapted in order to streamline
daily activities of the company. Throughout the study, it had proven
that there is no sacrifice or trade-off between lean principles with ISO
14001 requirements. The framework developed in the study can be
further simplified in the future, especially the method of crossing
each sub requirements of ISO 14001 standard with the core elements
of Lean principles in this study.
Abstract: The purpose of this work is examining the multiproduct
multi-stage in a battery production line. To improve the
performances of an assembly production line by determine the
efficiency of each workstation. Data collected from every
workstation. The data are throughput rate, number of operator, and
number of parts that arrive and leaves during part processing. Data
for the number of parts that arrives and leaves are collected at least at
the amount of ten samples to make the data is possible to be analyzed
by Chi-Squared Goodness Test and queuing theory. Measures of this
model served as the comparison with the standard data available in
the company. Validation of the task time value resulted by comparing
it with the task time value based on the company database. Some
performance factors for the multi-product multi-stage in a battery
production line in this work are shown.
The efficiency in each workstation was also shown. Total
production time to produce each part can be determined by adding
the total task time in each workstation. To reduce the queuing time
and increase the efficiency based on the analysis any probably
improvement should be done. One probably action is by increasing
the number of operators how manually operate this workstation.
Abstract: Many problems in science and engineering field require
the solution of shifted linear systems with multiple right hand
sides and multiple shifts. To solve such systems efficiently, the
implicitly restarted global GMRES algorithm is extended in this
paper. However, the shift invariant property could no longer hold over
the augmented global Krylov subspace due to adding the harmonic
Ritz matrices. To remedy this situation, we enforce the collinearity
condition on the shifted system and propose shift implicitly restarted
global GMRES. The new method not only improves the convergence
but also has a potential to simultaneously compute approximate
solution for the shifted systems using only as many matrix vector
multiplications as the solution of the seed system requires. In
addition, some numerical experiments also confirm the effectiveness
of our method.
Abstract: Applied industrial engineering is concerned with
imparting employable skills to improve the productivity for current
situation of products and services. The purpose of this case study is to
present the results of an initial research study conducted to identify
the desired professional characteristics of an industrial engineer with
an undergraduate degree and the emerging topic areas that should be
incorporated into the curriculum to prepare industrial engineering
(IE) graduates for the future workforce. Conclusions and
recommendations for applied industrial engineering syllabus have
been gathered and reported below. A two-pronged approach was
taken which included a method of benchmarking by comparing the
applied industrial engineering curricula of various universities and an
industry survey to identify job market requirements. This
methodology produced an analysis of the changing nature of
industrial engineering from learning to practical education. A
curriculum study for engineering is a relatively unexplored area of
research in the Middle East, much less for applied industrial
engineering. This work is an effort to bridge the gap between
theoretical study in the classroom and the real world work
applications in the industrial and service sectors.
Abstract: Dissimilar joining of Titanium and Aluminum thin
sheets has potential applications in aerospace and automobile
industry which can reduce weight and cost and improve strength,
corrosion resistance and high temperature properties. However
successful welding of Titanium/Aluminium sheets is of challenge due
to differences in physical, chemical and metallurgical properties
between the two. This paper describes research results of Laser Beam
Welding (LBW) of Ti/Al thin sheets in which many researchers have
recently performed and critically reviewed from different
perspectives. Also some of notable works in the field of laser welding
with changes in mechanical properties, crack propagation, diffusion
behavior, chemical potential, interfacial reaction and the
microstructure are reported.
Abstract: Wireless sensor network is vulnerable to a wide range
of attacks. Recover secrecy after compromise, to develop technique
that can detect intrusions and able to resilient networks that isolates
the point(s) of intrusion while maintaining network connectivity for
other legitimate users. To define new security metrics to evaluate
collaborative intrusion resilience protocol, by leveraging the sensor
mobility that allows compromised sensors to recover secure state
after compromise. This is obtained with very low overhead and in a
fully distributed fashion using extensive simulations support our
findings.
Abstract: In today’s era, it is no news that organizations should
demonstrate honest conduct as well as ethical administration.
Therefore, the concept of corporate social responsibility
(subsequently CSR) has created its tag upon the company’s focal
point as well as marketing communications, and will continue in the
future. The importance of CSR has increased in the last decade, and
this concept has attracted global attention. The notion of CSR has
strategic significance for many organizations. However, businesses
are not adapting the activities of CSR that benefit to all of its
stakeholders (including society). The main reason is the practitioners
are unfortunately unable to comprehend its importance; and
therefore, the activities of the CSR are so detached from the business
activities. Hence, it is required to develop an understanding that the
activities of CSR are not only beneficial for the society but it also
benefit to business. This paper focuses on the concept of strategic
CSR, and develops a theoretical framework that will help
practitioners to filter and chose the activities of CSR that are strategic
in nature.
Abstract: The Quad Tree Decomposition based performance
analysis of compressed image data communication for lossy and
lossless through wireless sensor network is presented. Images have
considerably higher storage requirement than text. While transmitting
a multimedia content there is chance of the packets being dropped
due to noise and interference. At the receiver end the packets that
carry valuable information might be damaged or lost due to noise,
interference and congestion. In order to avoid the valuable
information from being dropped various retransmission schemes have
been proposed. In this proposed scheme QTD is used. QTD is an
image segmentation method that divides the image into homogeneous
areas. In this proposed scheme involves analysis of parameters such
as compression ratio, peak signal to noise ratio, mean square error,
bits per pixel in compressed image and analysis of difficulties during
data packet communication in Wireless Sensor Networks. By
considering the above, this paper is to use the QTD to improve the
compression ratio as well as visual quality and the algorithm in
MATLAB 7.1 and NS2 Simulator software tool.
Abstract: This work is focused on the study of valuation of
recycled concrete aggregates, by measuring certain properties of
concrete in the fresh and hardened state. In this study, rheological
tests and physic-mechanical characterization on concretes and
mortars were conducted with recycled concrete whose geometric
properties were identified aggregates. Mortars were elaborated with
recycled fine aggregate (0/5mm) and concretes were manufactured
using recycled coarse aggregates (5/12.5 mm and 12.5/20 mm). First,
a study of the mortars was conducted to determine the effectiveness
of polycarboxylate superplasticizer on the workability of these and
their action deflocculating of the recycled sand. The rheological
behavior of mortars based on fine aggregate recycled was
characterized. The results confirm that the mortars composed of
different fractions of recycled sand (0 /5) have a better mechanical
properties (compressive and flexural strength) compared to normal
mortar. Also, the mechanical strengths of concretes made with
recycled aggregates (5/12.5 mm and 12.5/20 mm), are comparable to
those of conventional concrete with conventional aggregates,
provided that the implementation can be improved by the addition of
a superplasticizer.
Abstract: This paper reveals the interaction between hydrogen
and surface stress in austenitic stainless steel by X-ray diffraction
stress measurement and thermal desorption analysis before and after
being charged with hydrogen. The surface residual stress was varied
by surface finishing using several disc polishing agents. The obtained
results show that the residual stress near surface had a significant
effect on hydrogen absorption behavior, that is, tensile residual stress
promoted the hydrogen absorption and compressive one did opposite.
Also, hydrogen induced equi-biaxial stress and this stress has a linear
correlation with hydrogen content.