Abstract: The aim of the research is to understand whether the accuracy of customer detection of employee emotional labor strategy would influence the overall service satisfaction. From path analysis, it was found that employee-s positive emotions positively influenced service quality. Service quality in turn influenced Customer detection of employee emotional deep action strategy and Customer detection of employee emotional surface action strategy. Lastly, Customer detection of employee emotional deep action strategy and Customer detection of employee emotional surface action strategy positively influenced service satisfaction. Based on the analysis results, suggestions are proposed to provide reference for human resource management and use in relative fields.
Abstract: Dual phase steels (DPS)s have a microstructure
consisting of a hard second phase called Martensite in the soft Ferrite
matrix. In recent years, there has been interest in dual-phase steels,
because the application of these materials has made significant usage;
particularly in the automotive sector Composite microstructure of
(DPS)s exhibit interesting characteristic mechanical properties such
as continuous yielding, low yield stress to tensile strength
ratios(YS/UTS), and relatively high formability; which offer
advantages compared with conventional high strength low alloy
steels(HSLAS). The research dealt with the characterization of
damage in (DPS)s. In this study by review the mechanisms of failure
due to volume fraction of martensite second phase; a new method is
introduced to identifying the mechanisms of failure in the various
phases of these types of steels. In this method the acoustic emission
(AE) technique was used to detect damage progression. These failure
mechanisms consist of Ferrite-Martensite interface decohesion and/or
martensite phase fracture. For this aim, dual phase steels with
different volume fraction of martensite second phase has provided by
various heat treatment methods on a low carbon steel (0.1% C), and
then AE monitoring is used during tensile test of these DPSs. From
AE measurements and an energy ratio curve elaborated from the
value of AE energy (it was obtained as the ratio between the strain
energy to the acoustic energy), that allows detecting important
events, corresponding to the sudden drops. These AE signals events
associated with various failure mechanisms are classified for ferrite
and (DPS)s with various amount of Vm and different martensite
morphology. It is found that AE energy increase with increasing Vm.
This increasing of AE energy is because of more contribution of
martensite fracture in the failure of samples with higher Vm. Final
results show a good relationship between the AE signals and the
mechanisms of failure.
Abstract: As seen in literature, about 70% of the improvement initiatives fail, and a significant number do not even get started. This paper analyses the problem of failing initiatives on Software Process Improvement (SPI), and proposes good practices supported by motivational tools that can help minimizing failures. It elaborates on the hypothesis that human factors are poorly addressed by deployers, especially because implementation guides usually emphasize only technical factors. This research was conducted with SPI deployers and analyses 32 SPI initiatives. The results indicate that although human factors are not commonly highlighted in guidelines, the successful initiatives usually address human factors implicitly. This research shows that practices based on human factors indeed perform a crucial role on successful implantations of SPI, proposes change management as a theoretical framework to introduce those practices in the SPI context and suggests some motivational tools based on SPI deployers experience to support it.
Abstract: Within the collaborative research center 666 a new
product development approach and the innovative manufacturing
method of linear flow splitting are being developed. So far the design process is supported by 3D-CAD models utilizing User Defined
Features in standard CAD-Systems. This paper now presents new
functions for generating 3D-models of integral sheet metal products with bifurcations using Siemens PLM NX 6. The emphasis is placed
on design and semi-automated insertion of User Defined Features.
Therefore User Defined Features for both, linear flow splitting
and its derivative linear bend splitting, were developed. In order to facilitate the modeling process, an application was developed
that guides through the insertion process. Its usability and dialog layout adapt known standard features. The work presented here has
significant implications on the quality, accurateness and efficiency of the product generation process of sheet metal products with higher
order bifurcations.
Abstract: This research is a collaborative narrative research, which is mixed with issues of selected papers and researcher's experience as an anonymous user on social networking sites. The objective of this research is to understand the reasons of the regular users who reject to contact with anonymous users, and to study the communication traditions used in the selected studies. Anonymous users are rejected by regular users, because of the fear of cyber bully, the fear of unpleasant behaviors, and unwillingness of changing communication norm. The suggestion for future research design is to use longitudinal design or quantitative design; and the theory in rhetorical tradition should be able to help develop a strong trust message.
Abstract: This research investigates the suitability of fuel oil in
improving gypseous soil. A detailed laboratory tests were carried-out
on two soils (soil I with 51.6% gypsum content, and soil II with
26.55%), where the two soils were obtained from Al-Therthar site
(Al-Anbar Province-Iraq).
This study examines the improvement of soil properties using the
gypsum material which is locally available with low cost to minimize
the effect of moisture on these soils by using the fuel oil. This study
was conducted on two models of the soil gypsum, from the Tharthar
area. The first model was sandy soil with Gypsum content of (51.6%)
and the second is clayey soil and the content of Gypsum is (26.55%).
The program included tests measuring the permeability and
compressibility of the soil and their collapse properties. The shear
strength of the soil and the amounts of weight loss of fuel oil due to
drying had been found. These tests have been conducted on the
treated and untreated soils to observe the effect of soil treatment on
the engineering properties when mixed with varying degrees of fuel
oil with the equivalent of the water content.
The results showed that fuel oil is a good material to modify the
basic properties of the gypseous soil of collapsibility and
permeability, which are the main problems of this soil and retained
the soil by an appropriate amount of the cohesion suitable for
carrying the loads from the structure.
Abstract: The effect of teaching method on learning
assistance Dunn Review .The study, to compare the effects of
collaboration on teaching mathematics learning courses, including
writing, science, experimental girl students by other methods of
teaching basic first paid and the amount of learning students
methods have been trained to cooperate with other students with
other traditional methods have been trained to compare. The
survey on 100 students in Tehran that using random sampling ¬
cluster of girl students between the first primary selections was
performed. Considering the topic of semi-experimental research
methods used to practice the necessary information by
questionnaire, examination questions by the researcher, in
collaboration with teachers and view authority in this field and
related courses that teach these must have been collected.
Research samples to test and control groups were divided.
Experimental group and control group collaboration using
traditional methods of mathematics courses, including writing and
experimental sciences were trained. Research results using
statistical methods T is obtained in two independent groups show
that, through training assistance will lead to positive results and
student learning in comparison with traditional methods, will
increase also led to collaboration methods increase skills to solve
math lesson practice, better understanding and increased skill
level of students in practical lessons such as science and has been
writing.
Abstract: Long number multiplications (n ≥ 128-bit) are a
primitive in most cryptosystems. They can be performed better by
using Karatsuba-Ofman technique. This algorithm is easy to
parallelize on workstation network and on distributed memory, and
it-s known as the practical method of choice. Multiplying long
numbers using Karatsuba-Ofman algorithm is fast but is highly
recursive. In this paper, we propose different designs of
implementing Karatsuba-Ofman multiplier. A mixture of sequential
and combinational system design techniques involving pipelining is
applied to our proposed designs. Multiplying large numbers can be
adapted flexibly to time, area and power criteria. Computationally
and occupation constrained in embedded systems such as: smart
cards, mobile phones..., multiplication of finite field elements can be
achieved more efficiently. The proposed designs are compared to
other existing techniques. Mathematical models (Area (n), Delay (n))
of our proposed designs are also elaborated and evaluated on
different FPGAs devices.
Abstract: This study proposes a novel recommender system to
provide the advertisements of context-aware services. Our proposed
model is designed to apply a modified collaborative filtering (CF)
algorithm with regard to the several dimensions for the personalization
of mobile devices – location, time and the user-s needs type. In
particular, we employ a classification rule to understand user-s needs
type using a decision tree algorithm. In addition, we collect primary
data from the mobile phone users and apply them to the proposed
model to validate its effectiveness. Experimental results show that the
proposed system makes more accurate and satisfactory advertisements
than comparative systems.
Abstract: This article is an extension and a practical application
approach of Wheeler-s NEBIC theory (Net Enabled Business
Innovation Cycle). NEBIC theory is a new approach in IS research
and can be used for dynamic environment related to new technology.
Firms can follow the market changes rapidly with support of the IT
resources. Flexible firms adapt their market strategies, and respond
more quickly to customers changing behaviors. When every leading
firm in an industry has access to the same IT resources, the way that
these IT resources are managed will determine the competitive
advantages or disadvantages of firm. From Dynamic Capabilities
Perspective and from newly introduced NEBIC theory by Wheeler,
we know that only IT resources cannot deliver customer value but
good configuration of those resources can guarantee customer value
by choosing the right emerging technology, grasping the right
economic opportunities through business innovation and growth. We
found evidences in literature that SOA (Service Oriented
Architecture) is a promising emerging technology which can deliver
the desired economic opportunity through modularity, flexibility and
loose-coupling. SOA can also help firms to connect in network which
can open a new window of opportunity to collaborate in innovation
and right kind of outsourcing. There are many articles and research
reports indicates that failure rate in outsourcing is very high but at the
same time research indicates that successful outsourcing projects
adds tangible and intangible benefits to the service consumer.
Business executives and policy makers in the west should not afraid
of outsourcing but they should choose the right strategy through the
use of emerging technology to significantly reduce the failure rate in
outsourcing.
Abstract: Energy dissipation in drops has been investigated by
physical models. After determination of effective parameters on the
phenomenon, three drops with different heights have been
constructed from Plexiglas. They have been installed in two existing
flumes in the hydraulic laboratory. Several runs of physical models
have been undertaken to measured required parameters for
determination of the energy dissipation. Results showed that the
energy dissipation in drops depend on the drop height and discharge.
Predicted relative energy dissipations varied from 10.0% to 94.3%.
This work has also indicated that the energy loss at drop is mainly
due to the mixing of the jet with the pool behind the jet that causes
air bubble entrainment in the flow. Statistical model has been
developed to predict the energy dissipation in vertical drops denotes
nonlinear correlation between effective parameters. Further an
artificial neural networks (ANNs) approach was used in this paper to
develop an explicit procedure for calculating energy loss at drops
using NeuroSolutions. Trained network was able to predict the
response with R2 and RMSE 0.977 and 0.0085 respectively. The
performance of ANN was found effective when compared to
regression equations in predicting the energy loss.
Abstract: Electrochemical-oxidation of Reactive Black-5 (RB- 5) was conducted for degradation using DSA type Ti/RuO2-SnO2- Sb2O5 electrode. In the study, for electro-oxidation, electrode was indigenously fabricated in laboratory using titanium as substrate. This substrate was coated using different metal oxides RuO2, Sb2O5 and SnO2 by thermal decomposition method. Laboratory scale batch reactor was used for degradation and decolorization studies at pH 2, 7 and 11. Current density (50mA/cm2) and distance between electrodes (8mm) were kept constant for all experiments. Under identical conditions, removal of color, COD and TOC at initial pH 2 was 99.40%, 55% and 37% respectively for initial concentration of 100 mg/L RB-5. Surface morphology and composition of the fabricated electrode coatings were characterized using scanning electron microscopy (SEM) and energy dispersive X-ray spectroscopy (EDX) respectively. Coating microstructure was analyzed by X-ray diffraction (XRD). Results of this study further revealed that almost 90% of oxidation occurred within 5-10 minutes.
Abstract: The changing economic climate has made global
manufacturing a growing reality over the last decade, forcing
companies from east and west and all over the world to
collaborate beyond geographic boundaries in the design,
manufacture and assemble of products. The ISO10303 and
ISO14649 Standards (STEP and STEP-NC) have been
developed to introduce interoperability into manufacturing
enterprises so as to meet the challenge of responding to
production on demand. This paper describes and illustrates a
STEP compliant CAD/CAPP/CAM System for the manufacture
of rotational parts on CNC turning centers. The information
models to support the proposed system together with the data
models defined in the ISO14649 standard used to create the NC
programs are also described. A structured view of a STEP
compliant CAD/CAPP/CAM system framework supporting the
next generation of intelligent CNC controllers for turn/mill
component manufacture is provided. Finally a proposed
computational environment for a STEP-NC compliant system
for turning operations (SCSTO) is described. SCSTO is the
experimental part of the research supported by the specification
of information models and constructed using a structured
methodology and object-oriented methods. SCSTO was
developed to generate a Part 21 file based on machining
features to support the interactive generation of process plans
utilizing feature extraction. A case study component has been
developed to prove the concept for using the milling and turning
parts of ISO14649 to provide a turn-mill CAD/CAPP/CAM
environment.
Abstract: Among many agro- based cottage industries in India
sericulture has been promoted as an agro-based, labor intensive, rural
oriented cottage industry, providing gainful employment mainly to
the weaker and marginalized section of the society specially tribal.
Sericulture occupies the place of pride in the rural economy can be
practiced even with very low land holding, low gestation, high
returns make sericulture an ideal program, requiring little capital
investment. In 2010-2011 the employment in sericulture sector was
72.5 lakh persons. The involvement of landless rural people in tasar
sericulture is because they understood its potential for rural and tribal
upliftment. This article demonstrates that certain developmental
initiatives have been playing an important role in the socio-economic
progress of tribal masses in Raigarh district and explains the
increased returns from sericulture as a result of development
programs. The study concludes with some suggestions to improve the
long term feasibility of sericulture.
Abstract: Due to the fact that in the new century customers tend
to express globally increasing demands, networks of interconnected
businesses have been established in societies and the management of
such networks seems to be a major key through gaining competitive
advantages. Supply chain management encompasses such managerial
activities. Within a supply chain, a critical role is played by quality.
QFD is a widely-utilized tool which serves the purpose of not only
bringing quality to the ultimate provision of products or service
packages required by the end customer or the retailer, but it can also
initiate us into a satisfactory relationship with our initial customer;
that is the wholesaler. However, the wholesalers- cooperation is
considerably based on the capabilities that are heavily dependent on
their locations and existing circumstances. Therefore, it is undeniable
that for all companies each wholesaler possesses a specific
importance ratio which can heavily influence the figures calculated in
the House of Quality in QFD. Moreover, due to the competitiveness
of the marketplace today, it-s been widely recognized that
consumers- expression of demands has been highly volatile in
periods of production. Apparently, such instability and proneness to
change has been very tangibly noticed and taking it into account
during the analysis of HOQ is widely influential and doubtlessly
required. For a more reliable outcome in such matters, this article
demonstrates the application viability of Analytic Network Process
for considering the wholesalers- reputation and simultaneously
introduces a mortality coefficient for the reliability and stability of
the consumers- expressed demands in course of time. Following to
this, the paper provides further elaboration on the relevant
contributory factors and approaches through the calculation of such
coefficients. In the end, the article concludes that an empirical
application is needed to achieve broader validity.
Abstract: This paper is an exploration of the conceptual
confusion between E-learning and M-learning particularly in Africa.
Section I provides a background to the development of E-learning
and M-learning. Section II focuses on the conceptual analysis as it
applies to Africa. It is with an investigative and expansive mind that
this paper is elaborated to respond to a profound question of the
suitability of the concepts in a particular era in Africa. The aim of this
paper is therefore to shed light on which concept best suits the unique
situation of Africa in the era of cloud computing.
Abstract: Research papers are usually evaluated via peer
review. However, peer review has limitations in evaluating research
papers. In this paper, Scienstein and the new idea of 'collaborative
document evaluation' are presented. Scienstein is a project to
evaluate scientific papers collaboratively based on ratings, links,
annotations and classifications by the scientific community using the
internet. In this paper, critical success factors of collaborative
document evaluation are analyzed. That is the scientists- motivation
to participate as reviewers, the reviewers- competence and the
reviewers- trustworthiness. It is shown that if these factors are
ensured, collaborative document evaluation may prove to be a more
objective, faster and less resource intensive approach to scientific
document evaluation in comparison to the classical peer review
process. It is shown that additional advantages exist as collaborative
document evaluation supports interdisciplinary work, allows
continuous post-publishing quality assessments and enables the
implementation of academic recommendation engines. In the long
term, it seems possible that collaborative document evaluation will
successively substitute peer review and decrease the need for
journals.
Abstract: Collaborative problem solving in e-learning can take
in the form of discussion among learner, creating a highly social
learning environment and characterized by participation and
interactivity. This paper, designed a collaborative learning
environment where agent act as co-learner, can play different roles
during interaction. Since different roles have been assigned to the
agent, learner will assume that multiple co-learner exists to help and
guide him all throughout the collaborative problem solving process,
but in fact, alone during the learning process. Specifically, it answers
the questions what roles of the agent should be incorporated to
contribute better learning outcomes, how agent will facilitate the
communication process to provide social learning and interactivity
and what are the specific instructional strategies that facilitate learner
participation, increased skill acquisition and develop critical thinking.
Abstract: Lately there has been a significant boost of interest in
music digital libraries, which constitute an attractive area of research
and development due to their inherent interesting issues and
challenging technical problems, solutions to which will be highly
appreciated by enthusiastic end-users. We present here a DL that we
have developed to support users in their quest for classical music
pieces within a particular collection of 18,000+ audio recordings.
To cope with the early DL model limitations, we have used a refined
socio-semantic and contextual model that allows rich bibliographic
content description, along with semantic annotations, reviewing,
rating, knowledge sharing etc. The multi-layered service model
allows incorporation of local and distributed information,
construction of rich hypermedia documents, expressing the complex
relationships between various objects and multi-dimensional spaces,
agents, actors, services, communities, scenarios etc., and facilitates
collaborative activities to offer to individual users the needed
collections and services.
Abstract: Virtual Reality Modelling Language (VRML) is description language, which belongs to a field Window on World virtual reality system. The file, which is in VRML format, can be interpreted by VRML explorer in three-dimensional scene. VRML was created with aim to represent virtual reality on Internet easier. Development of 3D graphic is connected with Silicon Graphic Corporation. VRML 2.0 is the file format for describing interactive 3D scenes and objects. It can be used in collaboration with www, can be used for 3D complex representations creating of scenes, products or VR applications VRML 2.0 enables represent static and animated objects too. Interesting application of VRML is in area of manufacturing systems presentation.