Abstract: E-service quality plays a significant role to achieve
success or failure in any organization, offering services online. It will
increase the competition among the organizations, to attract the
customers on the basis of the quality of service provided by the
organization. Better e-service quality will enhance the relationship
with customers and their satisfaction. So the measurement of eservice
quality is very important but it is a complex process due to
the complex nature of services. Literature predicts that there is a lack
of universal definition of e-service quality. The e-service quality
measures in banking have great importance in achieving high
customer base. This paper proposes a conceptual model for
measuring e-service quality in Indian Banking Industry. Nine
dimensions reliability, ease of use, personalization, security and trust,
website aesthetic, responsiveness, contact and fulfillment had been
identified. The results of this paper may help to develop a proper
scale to measure the e-service quality in Indian Banking Industry,
which may assist to maintain and improve the performance and
effectiveness of e-service quality to retain customers.
Abstract: According to the demand of the power and
refrigeration industry, the theoretical and practical teachings of the
Thermal Energy and Power Engineering characteristic specialty in
china are studied. The teaching reform and practice of the Thermal
Energy and Power Engineering specialty have been carried out,
including construction and reform measures, teaching reform and
practice, features, and achievements. Proved by practices, the
theoretical and practical teaching effects are obvious. The study results
can provides certain reference experience for theoretical and practical
teachings of the related specialties in china.
Abstract: It is usually difficult for students to understand some
basic theories in learning thermal energy and power engineering
course. A new teaching method was proposed that we should introduce
the comparison research method of those theories to help them being
understood. “Homogeneous and heterogeneous catalysis” teaching is
analyzed as an example by comparison research method.
Abstract: In today’s highly competitive, dynamic and
technology driven business circumstances, marketers are under
steady pressure to deliver the best. Organizations are continuously
improving and upgrading themselves to meet customer expectations
and demands. Technology has not only changed the way in which
business is done in modern times but has also transformed the way to
reach out to target audience. Marketers have identified most recent
media options to communicate and convince potential customers.
Numerous scholars have studied the research domain of advertising
and have tried to recognize different measures of advertisement
effectiveness in context of various media. The objective of this paper
is to critically review accessible literature on advertisement
effectiveness in context of varied advertising media, recognize major
gaps in the literature and identify future research prospects on the
basis of critical analysis of literature.
Abstract: The importance of using mother tongue and
translation in foreign language classrooms cannot be ignored and
translation can be utilized as a method in English Language Teaching
courses. There exist researches advocating or objecting to the use of
translation in foreign language learning but they all have a point in
common: Translation should be used as an aid to teaching, not an end
in itself. In this research, prospective English language teachers’
opinions about translation use and use of mother tongue in foreign
language teaching are investigated and according to the findings,
some explanations and recommendations are made.
Abstract: Guided by the theory of learning styles, this study is
based on the development of a multimedia learning application for
students with mastery learning style. The learning material was
developed by applying a graduated difficulty learning strategy.
Algebra was chosen as the learning topic for this application. The
effectiveness of this application in helping students learn is measured
by giving a pre- and post-test. The result shows that students who
learn using the learning material that matches their preferred learning
style perform better than the students with a non-personalized
learning material.
Abstract: Maturity models, used descriptively to explain
changes in reality or normatively to guide managers to make
interventions to make organizations more effective and efficient, are
based on the principles of statistical quality control and PDCA
continuous improvement (Plan, Do, Check, Act). Some frameworks
developed over the concept of maturity models include COBIT,
CMM, and ITIL.
This paper presents some limitations of traditional maturity
models, most of them related to the mechanistic and reductionist
principles over which those models are built. As systems theory helps
the understanding of the dynamics of organizations and
organizational change, the development of a systemic maturity model
can help to overcome some of those limitations.
This document proposes a systemic maturity model, based on a
systemic conceptualization of organizations, focused on the study of
the functioning of the parties, the relationships among them, and their
behavior as a whole. The concept of maturity from the system theory
perspective is conceptually defined as an emergent property of the
organization, which arises as a result of the degree of alignment and
integration of their processes. This concept is operationalized through
a systemic function that measures the maturity of organizations, and
finally validated by the measuring of maturity in some organizations.
For its operationalization and validation, the model was applied to
measure the maturity of organizational Governance, Risk and
Compliance (GRC) processes.
Abstract: The Lean Environmental Management Integration
System (LEMIS) framework development is integration between lean
core element and ISO 14001. The curiosity on the relationship
between continuous improvement and sustainability of lean
implementation has influenced this study toward LEMIS.
Characteristic of ISO 14001 standard clauses and core elements of
lean principles are explored from past studies and literature reviews.
Survey was carried out on ISO 14001 certified companies to examine
continual improvement by implementing the ISO 14001 standard.
The study found that there is a significant and positive relationship
between Lean Principles: value, value stream, flow, pull and
perfection with the ISO 14001 requirements. LEMIS is significant to
support the continuous improvement and sustainability. The
integration system can be implemented to any manufacturing
company. It gives awareness on the importance on why organizations
need to sustain its environmental management system. In the
meantime, the lean principle can be adapted in order to streamline
daily activities of the company. Throughout the study, it had proven
that there is no sacrifice or trade-off between lean principles with ISO
14001 requirements. The framework developed in the study can be
further simplified in the future, especially the method of crossing
each sub requirements of ISO 14001 standard with the core elements
of Lean principles in this study.
Abstract: City shrinkage is one of the thorny problems that many
European cities have to face with nowadays. It is mainly expressed as
the decrease of population in these cities. Eastern Germany is one of
the pioneers of European shrinking cities with long shrinking history.
The paper selects one representative shrinking city Halle (Saale) in
eastern Germany as research objective, collecting and investigating
nearly 20 years (1993-2010) municipal data after the reunification of
Germany. These data based on five dimensions, which are
demographic, economic, social, spatial and environmental and total 16
eligible variables. Factor Analysis is used to deal with these variables
in order to assess the most important factors affecting shrinking Halle.
The results show that there are three main factors determine the
shrinkage of Halle, respectively named “demographical and
economical factor”, “social stability factor”, and “city vitality factor”.
The three factors act at different time period of Halle’s shrinkage: from
1993 to 1997 the demographical and economical factor played an
important role; from 1997 to 2004 the social stability factor is
significant to city shrinkage; since 2005 city vitality factor determines
the shrinkage of Halle. In recent years, the shrinkage in Halle mitigates
that shows the sign of growing population. Thus the city Halle should
focus on attaching more importance on the city vitality factor to
prevent the city from shrinkage. Meanwhile, the city should possess a
positive perspective to shift the growth-oriented development to tap
the potential of shrinking cities. This method is expected to apply to
further research and other shrinking cities
Abstract: From a perspective of moral education, this study has
examined the experiences of a group of college students who
volunteered in disaster areas after the magnitude 9.0 Earthquake,
which struck the Northeastern region of Japan in March, 2011. The
research, utilizing the method of grounded theory, has uncovered that
most of the students have gone through positive changes in their
development of moral and social characters, such as attaining deeper
sense of empathy and caring personalities. The study expresses, in
identifying the nature of those transformations, that the importance of
volunteer work should strongly be recognized by the colleges and
universities in Japan, in fulfilling their public responsibility of creating
and building learning communities that are responsible and caring.
Abstract: Due to growing concern about environmental and
social consequences throughout the world, a need has been felt to
incorporate sustainability concepts in conventional manufacturing.
This paper is an attempt to identify and evaluate drivers in
implementing sustainable manufacturing in Indian context. Nine
possible drivers for successful implementation of sustainable
manufacturing have been identified from extensive review. Further,
Decision Making Trial and Evaluation Laboratory (DEMATEL)
approach has been utilized to evaluate and categorize these identified
drivers for implementing sustainable manufacturing in to the cause
and effect groups. Five drivers (Societal Pressure and Public
Concerns; Regulations and Government Policies; Top Management
Involvement, Commitment and Support; Effective Strategies and
Activities towards Socially Responsible Manufacturing and Market
Trends) have been categorized into the cause group and four drivers
(Holistic View in Manufacturing Systems; Supplier Participation;
Building Sustainable culture in Organization; and Corporate Image
and Benefits) have been categorized into the effect group. “Societal
Pressure and Public Concerns” has been found the most critical driver
and “Corporate Image and Benefits” as least critical or the most
easily influenced driver to implementing sustainable manufacturing
in Indian context. This paper may surely help practitioners in better
understanding of these drivers and their priorities towards effective
implementation of sustainable manufacturing.
Abstract: The usage of e-health facilities is seen to be the first
priority by the Libyan government. As such this paper focuses on
how the key factors or elements of working size in terms of
technological availability, structural environment, and other
competence-related matters may affect nurses’ sharing of knowledge
in e-health. Hence, this paper investigates learning readiness
assessment to raise e-health for Libyan regional hospitals by using ehealth
services in nursing education.
Abstract: This paper discusses the potential benefits of an
interactive multimedia information representation in enhancing
students’ critical thinking aligned with history reasoning in learning
history amongst Secondary School students in Malaysia. Two modes
of multimedia information representation were implemented;
chronologic and thematic information representations. A qualitative
study of an unstructured interview was conducted among two history
teachers, one history education lecturer, two i-think experts, and five
students from Form Four secondary school. The interview was to
elicit their opinions on the implementation of thinking maps and
interactive multimedia information representation in history learning.
The key elements of the interactive multimedia (e.g. multiple media,
user control, interactivity and use of timelines and concept maps)
were then considered to improve the learning process. Findings of the
preliminary investigation reveal that the interactive multimedia
information representations have the potential benefits to be
implemented as an instructional resource in enhancing students’
higher order thinking skills (HOTs). This paper concludes by giving
suggestions for future work.
Abstract: Objective of this study is to explore the recent trends,
patterns and the structural changes in the labour migration from Sri
Lanka to Middle East countries and to discuss the possible impacts of
those changes on the remittance flow. Study uses secondary data
published by Sri Lanka Bureau of Foreign Employment and Central
Bank. Thematic analysis of the secondary data revealed that the
migration for labour has increased rapidly during past decades.
Parallel with that the gender and the skill composition of the
migration flow has been changing. Similarly, the destinations for
male migration have changed over the period. These show positive
implications on the international remittance receipts to the country.
Abstract: This paper focuses on the contemporary phenomenon
of Anti-Gypsyism which diffused widely throughout social
representations of the so called “Gypsies”. In Europe and especially
in Italy, the media tends to reproduce racist stereotypes and
prejudices through a xenophobic depiction of this ethnic group, often
offering an ethnocentric point of view. From an anthropological
perspective, Roma people are a minority group facing diasporic
phenomena across Europe, produced by the host societies.
Abstract: Self-service technologies (SSTs) make an important
contribution to the daily life of people nowadays. However, the
introduction of SST does not lead to its usage. Thereby, this paper
was an attempt on discovery of the most preferred SST in the
customers’ point of view. To fulfill this aim, the Analytical Hierarchy
Process (AHP) was applied based on Saaty’s questionnaire which
was administered to the customers of e-banking services located in
Golestan providence, northern Iran. This study used qualitative
factors in association with the intention of consumers’ usage of SSTs
to rank three SSTs: ATM, mobile banking and internet banking. The
results showed that mobile banking get the highest weight in
consumers’ point of view. This research can be useful both for
managers and service providers and also for customers who intend to
use e-banking.
Abstract: This paper is drawn from a wider study of the
management of gender, age and disability diversity in the banking
sector in the Kingdom of Saudi Arabia (KSA), which aims to develop
a framework for diversity management (DM) in this sector. The
paper focuses on the management of disability diversity. The purpose
of the paper is to assist in understanding disability DM in the banking
sector in KSA and to make suggestions for its enhancement. Hence, it
contributes to filling a research gap, as there is a dearth of literature
on disability DM, in KSA in general, and in the banking sector
specifically.
Discrimination against people with disabilities is a social issue that
has not been entirely overcome in any society. However, in KSA,
Islam informs almost every aspect of daily life including work, and
Islam is against discrimination. Hence, in KSA, there are regulations
to accommodate people with disabilities; however, employers are still
free not to hire job applicants with disabilities specifically because of
their condition. Indeed, disabled people are almost entirely absent
from the labour market.
There are 12 Saudi-owned or part-Saudi-owned banks in KSA and
two managers from each of these were interviewed, making a total of
24. The interviews aimed to investigate empirically the understanding
of managers in the banking sector in KSA of diversity management,
including disability DM, in the banking sector. The interview data
were analysed using thematic analysis. Two interviewees stated that
banks used the employment of people with disabilities to enhance
their corporate image, while five expressed the opinion that disabled
employees could contribute to the bank provided they did not have to
deal with customers face-to-face. Nine of the interviewees perceived
that disabled employees could be of value to the bank for their own
sake, not only in ‘behind the scenes’ roles. Another two interviewees
mentioned that employing disabled people could be part of the bank’s
community service programme and one thought it would be part of
the bank’s Saudisation efforts. The remaining five interviewees did
not know how disabled people could contribute to the bank.
The findings show that disability DM in the banking sector in
KSA is a relatively new concept, and is not yet well understood. In
the light of the findings, in order to achieve the purpose of the paper,
the following suggestions were made for the enhancement of
disability DM in the banking sector in KSA. A change in attitudes
towards disabled people is necessary. Such a change in the workplace
can only be achieved if a top-down approach is taken to the
integration of disabled people. Hence, it is suggested that
management and employees follow a course in disability awareness.
Further, a diversity officer in the HR department could enhance the
integration of disabled people into the banking workforce. It is also
suggested that greater government support is required through closely
monitored and enforced anti-discrimination legislation. Moreover,
flexible working arrangements such as part-time work would
facilitate the employment of disabled people and benefit other groups
of employees.
Abstract: Thanks to informational technologies development
every sphere of economics is becoming more and more datacentralized
as people are generating huge datasets containing
information on any aspect of their life. Applying research of such
data to human resources management allows getting scarce statistics
on labor market state including salary expectations and potential
employees’ typical career behavior, and this information can become
a reliable basis for management decisions.
The following article presents results of career behavior research
based on freely accessible resume data. Information used for study is
much wider than one usually uses in human resources surveys. That
is why there is enough data for statistically significant results even
for subgroups analysis.
Abstract: One of the most important tasks in the risk
management is the correct determination of probability of default
(PD) of particular financial subjects. In this paper a possibility of
determination of financial institution’s PD according to the creditscoring
models is discussed. The paper is divided into the two parts.
The first part is devoted to the estimation of the three different
models (based on the linear discriminant analysis, logit regression
and probit regression) from the sample of almost three hundred US
commercial banks. Afterwards these models are compared and
verified on the control sample with the view to choose the best one.
The second part of the paper is aimed at the application of the chosen
model on the portfolio of three key Czech banks to estimate their
present financial stability. However, it is not less important to be able
to estimate the evolution of PD in the future. For this reason, the
second task in this paper is to estimate the probability distribution of
the future PD for the Czech banks. So, there are sampled randomly
the values of particular indicators and estimated the PDs’ distribution,
while it’s assumed that the indicators are distributed according to the
multidimensional subordinated Lévy model (Variance Gamma model
and Normal Inverse Gaussian model, particularly). Although the
obtained results show that all banks are relatively healthy, there is
still high chance that “a financial crisis” will occur, at least in terms
of probability. This is indicated by estimation of the various quantiles
in the estimated distributions. Finally, it should be noted that the
applicability of the estimated model (with respect to the used data) is
limited to the recessionary phase of the financial market.
Abstract: One of the biggest challenges facing Theological/
Religious Education in Nigeria is access to quality learning materials.
For instance at the Trinity (Union) Theological College, Umuahia, it
was difficult for lecturers to access suitable and qualitative materials
for instruction especially the ones that would suit the African context
and stimulate a deep rooted interest among the students. Some
textbooks written by foreign authors were readily available in the
School Library, but were lacking in the College bookshops for
students to own copies. Even when the College was able to order
some of the books from abroad, it did not usher in the needed
enthusiasm expected from the students because they were either very
expensive or very difficult to understand during private studies. So it
became necessary to develop contextual materials which were
affordable and understandable, though with little success. The
National Open University of Nigeria (NOUN)’s innovation in the
development and sharing of learning resources through its Open
Courseware is a welcome development and of great assistance to
students. Apart from NOUN students who could easily access the
materials, many others from various theological/religious institutes
across the nation have benefited immensely. So, the thesis of this
paper is that the promotion of open educational resources in
theological/religious education in Nigeria would facilitate a better
informed/equipped religious leadership, which would in turn impact
its adherents for a healthier society and national development.
Adopting a narrative and historical approach within the context of
Nigeria’s educational system, the paper discusses: educational
traditions in Nigeria; challenges facing theological/religious
education in Nigeria; and benefits of open educational resources. The
study goes further to making recommendations on how OER could
positively influence theological/religious education in Nigeria. It is
expected that theologians, religious educators, and ODL practitioners
would find this work very useful.