Abstract: This paper presents a narrative management system
for organizations to capture organization's tacit knowledge
through stories. The intention of capturing tacit knowledge is to
address the problem that comes with the mobility of workforce in
organisation. Storytelling in knowledge management context is
seen as a powerful management tool to communicate tacit
knowledge in organization. This narrative management system is
developed firstly to enable uploading of many types of knowledge
sharing stories, from general to work related-specific stories and
secondly, each video has comment functionality where knowledge
users can post comments to other knowledge users. The narrative
management system allows the stories to browse, search and view
by the users. In the system, stories are stored in a video repository.
Stories that were produced from this framework will improve
learning, knowledge transfer facilitation and tacit knowledge
quality in an organization.
Abstract: Social Business Process Management (SBPM)
promises to overcome limitations of traditional BPM by allowing
flexible process design and enactment through the involvement of
users from a social community. This paper proposes a meta-model
and architecture for socially driven business process management
systems. It discusses the main facets of the architecture such as goalbased
role assignment that combines social recommendations with
user profile, and process recommendation, through a real example of
a charity organization.
Abstract: Today, any organization - regardless of the specific activity - must be prepared to face continuous radical changes, innovation thus becoming a condition of survival in a globalized market. Few managers have a wider vision that includes innovation, to enable better performance of the critical activities, namely the degree of novelty that it must submit an innovation to be considered as such. Companies need not only radical changes in the products or their services, but also to their business strategies. Not all managers have an overall view on the real size of necessary innovation potential. Unfortunately there is still no common understanding (and correct) of the term of innovation among managers. Moreover, not all managers are aware of the need for innovation. In these conditions, increasing the processes adaptability of firms (through innovation) to meet the needs and performance requirements is difficult without a systematic framework. To overcome this disadvantage, the authors propose a framework for designing an innovation management system,, to cover all the important aspects of a business system, to reach the actual performance of an organization.
Abstract: The environmental impact caused by industries is an issue that, in the last 20 years, has become very important in terms of society, economics and politics in Colombia. Particularly, the tannery process is extremely polluting because of uneffective treatments and regulations given to the dumping process and atmospheric emissions. Considering that, this investigation is intended to propose a management model based on the integration of Lean Supply Chain, Green Supply Chain, Cleaner Production and ISO 14001-2004, that prioritizes the strategic components of the organizations. As a result, a management model will be obtained and it will provide a strategic perspective through a systemic approach to the tanning process. This will be achieved through the use of Multicriteria Decision tools, along with Quality Function Deployment and Fuzzy Logic. The strategic approach that embraces the management model using the alignment of Lean Supply Chain, Green Supply Chain, Cleaner Production and ISO 14001-2004, is an integrated perspective that allows a gradual frame of the tactical and operative elements through the correct setting of the information flow, improving the decision making process. In that way, Small Medium Enterprises (SMEs) could improve their productivity, competitiveness and as an added value, the minimization of the environmental impact. This improvement is expected to be controlled through a Dashboard that helps the Organization measure its performance along the implementation of the model in its productive process.
Abstract: Supplier appraisal fosters energy in Supply Chain
Management and helps in best optimization of viable business
partners for a company. Many Decision Making techniques have
already been proposed by researchers for supplier-s appraisal.
However, Analytic Hierarchy Process (AHP) is assumed to be the
most structured technique to attain near-best solution of the problem.
This paper focuses at implementation of AHP in the procurement
processes. It also suggests that on what factors a Public Sector
Enterprises must focus while dealing with their suppliers and what
should the suppliers do to synchronize their activities with the
strategic objectives of Organization. It also highlights the weak areas
in supplier appraisal process with a view to suggest viable
recommendations.
Abstract: Organizational communication is an administrative
function crucial especially for executives in the implementation of
organizational and administrative functions. Executives spend a
significant part of their time on communicative activities. Doing his or her daily routine, arranging meeting schedules, speaking on the telephone, reading or replying to business correspondence, or
fulfilling the control functions within the organization, an executive typically engages in communication processes.
Efficient communication is the principal device for the adequate implementation of administrative and organizational activities. For
this purpose, management needs to specify the kind of
communication system to be set up and the kind of communication
devices to be used. Communication is vital for any organization.
In conventional offices, communication takes place within the hierarchical pyramid called the organizational structure, and is known as formal or informal communication. Formal communication
is the type that works in specified structures within the organizational rules and towards the organizational goals. Informal communication, on the other hand, is the unofficial type taking place among staff as
face-to-face or telephone interaction.
Communication in virtual as well as conventional offices is
essential for obtaining the right information in administrative
activities and decision-making. Virtual communication technologies
increase the efficiency of communication especially in virtual teams.
Group communication is strengthened through an inter-group central
channel. Further, ease of information transmission makes it possible
to reach the information at the source, allowing efficient and correct decisions. Virtual offices can present as a whole the elements of information which conventional offices produce in different
environments.
At present, virtual work has become a reality with its pros and
cons, and will probably spread very rapidly in coming years, in line
with the growth in information technologies.
Abstract: The purpose of this research was to study five vital
factors related to employees’ job performance. A total of 250
respondents were sampled from employees who worked at a public
warehouse organization, Bangkok, Thailand. Samples were divided
into two groups according to their work experience. The average
working experience was about 9 years for group one and 28 years for
group two. A questionnaire was utilized as a tool to collect data.
Statistics utilized in this research included frequency, percentage,
mean, standard deviation, t-test analysis, one way ANOVA, and
Pearson Product-moment correlation coefficient. Data were analyzed
by using Statistical Package for the Social Sciences. The findings
disclosed that the majority of respondents were female between 23-
31 years old, single, and hold an undergraduate degree. The average
income of respondents was less than 30,900 baht. The findings also
revealed that the factors of organization chart awareness, job process
and technology, internal environment, employee loyalty, and policy
and management were ranked as medium level. The hypotheses
testing revealed that difference in gender, age, and position had
differences in terms of the awareness of organization chart, job
process and technology, internal environment, employee loyalty, and
policy and management in the same direction with low level.
Abstract: User-Centered Design (UCD), Usability Engineering (UE) and Participatory Design (PD) are the common Human- Computer Interaction (HCI) approaches that are practiced in the software development process, focusing towards issues and matters concerning user involvement. It overlooks the organizational perspective of HCI integration within the software development organization. The Management Information Systems (MIS) perspective of HCI takes a managerial and organizational context to view the effectiveness of integrating HCI in the software development process. The Human-Centered Design (HCD) which encompasses all of the human aspects including aesthetic and ergonomic, is claimed as to provide a better approach in strengthening the HCI approaches to strengthen the software development process. In determining the effectiveness of HCD in the software development process, this paper presents the findings of a content analysis of HCI approaches by viewing those approaches as a technology which integrates user requirements, ranging from the top management to other stake holder in the software development process. The findings obtained show that HCD approach is a technology that emphasizes on human, tools and knowledge in strengthening the HCI approaches to strengthen the software development process in the quest to produce a sustainable, usable and useful software product.
Abstract: Multi-Agent Systems (MAS) emerged in the pursuit to improve our standard of living, and hence can manifest complex human behaviors such as communication, decision making, negotiation and self-organization. The Social Network Services (SNSs) have attracted millions of users, many of whom have integrated these sites into their daily practices. The domains of MAS and SNS have lots of similarities such as architecture, features and functions. Exploring social network users- behavior through multiagent model is therefore our research focus, in order to generate more accurate and meaningful information to SNS users. An application of MAS is the e-Auction and e-Rental services of the Universiti Cyber AgenT(UniCAT), a Social Network for students in Universiti Tunku Abdul Rahman (UTAR), Kampar, Malaysia, built around the Belief- Desire-Intention (BDI) model. However, in spite of the various advantages of the BDI model, it has also been discovered to have some shortcomings. This paper therefore proposes a multi-agent framework utilizing a modified BDI model- Belief-Desire-Intention in Dynamic and Uncertain Situations (BDIDUS), using UniCAT system as a case study.
Abstract: Measures of complexity and entropy have not converged to a single quantitative description of levels of organization of complex systems. The need for such a measure is increasingly necessary in all disciplines studying complex systems. To address this problem, starting from the most fundamental principle in Physics, here a new measure for quantity of organization and rate of self-organization in complex systems based on the principle of least (stationary) action is applied to a model system - the central processing unit (CPU) of computers. The quantity of organization for several generations of CPUs shows a double exponential rate of change of organization with time. The exact functional dependence has a fine, S-shaped structure, revealing some of the mechanisms of self-organization. The principle of least action helps to explain the mechanism of increase of organization through quantity accumulation and constraint and curvature minimization with an attractor, the least average sum of actions of all elements and for all motions. This approach can help describe, quantify, measure, manage, design and predict future behavior of complex systems to achieve the highest rates of self organization to improve their quality. It can be applied to other complex systems from Physics, Chemistry, Biology, Ecology, Economics, Cities, network theory and others where complex systems are present.
Abstract: Non-profit organizations, especially religious-based
institutions, have long played a very important role in society.
Nevertheless, scandals such as inefficient management and the use of
unlawful fundraising activities have raised questions regarding the
governance and accountability of these organizations. As such, the
issues have attracted considerable research interest. However, there is
still limited research on accountability in religious based
organizations, especially in the context of Islamic religious
organizations. Hence, the purpose of this paper is to discuss the
issues of accounting and accountability in religious organizations,
specifically in Islamic religious establishments. The paper starts by
looking at the conventional meaning and concept of accountability.
This is followed by a discussion of the principles of accountability
within the Islamic framework. In so doing, the history of the role of
accounting within Muslim society and also the differences between
the Islamic and conventional view of accountability are reviewed.
Insights gained from previous research on accountability in faith
based organizations are also discussed
Abstract: Amphawa is the most popular weekend destination for
both domestic and international tourists in Thailand. More than 112
homestays and resorts have been developed along the water
resources. This research aims to initiate appropriate environmental
management system for riverside tourist accommodations in
Amphawa by investigating current environmental characteristics.
Eighty-eight riverside tourist accommodations were survey from
specific questionnaire, GPS data were also gathered for spatial
analysis. The results revealed that the accommodations are welled
manage in regards to some environmental aspects. In order to reduce
economic costs, energy efficiency equipment is utilized. A substantial
number of tourist accommodations encouraged waste separation,
followed by transfer to local administration organization. Grease
traps also utilized in order to decrease chemical discharged, grease
and oil from canteen and restaurants on natural environment. The
most notable mitigation is to initiate environmental friendly cleansers
for tourist accommodation along the riverside in tourism destinations.
Abstract: Procurement is an important component in the field of
operating resource management and e-procurement is the golden key
to optimizing the supply chains system. Global firms are optimistic
on the level of savings that can be achieved through full
implementation of e-procurement strategies. E-procurement is an
Internet-based business process for obtaining materials and services
and managing their inflow into the organization. In this paper, the
subjects of supply chains and e-procurement and its benefits to
organizations have been studied. Also, e-procurement in construction
and its drivers and barriers have been discussed and a framework of
supplier selection in an e-procurement environment has been
demonstrated. This paper also has addressed critical success factors
in adopting e-procurement in supply chains.
Abstract: As the latest advancement and trend in IT field, Green
& Smart IT has attracted more and more attentions from researchers.
This study focuses on the development of assessing tools which can be
used for evaluating Green & Smart IT level within an organization. In
order to achieve meaningful results, a comprehensive review of
relevant literature was performed in advance, then, Delphi survey and
other processes were also employed to develop the assessment tools
for Green & Smart IT level. Two rounds of Delphi questionnaire
survey were conducted with 20 IT experts in public sector. The results
reveal that the top five weighted KPIs to evaluate maturity of Green &
Smart IT were: (1) electronic execution of business process; (2)
shutdown of unused IT devices; (3) virtualization of severs; (4)
automation of constant temperature and humidity; and (5) introduction
of smart-work system. Finally, these tools were applied to case study
of a public research institute in Korea. The findings presented in this
study provide organizations with useful implications for the
introduction and promotion of Green & Smart IT in the future
Abstract: Research and development R&D work involves
enormous amount of work that has to do with data measurement and
collection. This process evolves as new information is fed, new
technologies are utilized, and eventually new knowledge is created
by the stakeholders i.e., researchers, clients, and end-users. When
new knowledge is created, procedures of R&D work should evolve
and produce better results within improved research skills and
improved methods of data measurements and collection. This
measurement improvement should then be benchmarked against a
metric that should be developed at the organization. In this paper, we
are suggesting a conceptual metric for R&D work performance
improvement (PI) at the Kuwait Institute for Scientific Research
(KISR). This PI is to be measured against a set of variables in the
suggested metric, which are more closely correlated to organizational
output, as opposed to organizational norms. The paper also mentions
and discusses knowledge creation and management as an addedvalue
to R&D work and measurement improvement. The research
methodology followed in this work is qualitative in nature, based on
a survey that was distributed to researchers and interviews held with
senior researchers at KISR. Research and analyses in this paper also
include looking at and analyzing KISR-s literature.
Abstract: Integrated Total Quality Management (TQM) with
Lean Manufacturing (LM) is a system comprises of TQM with LM
principles and is associated with financial and nonfinancial
performance measurement indicators. The ultimate goal of this
system is to focus on achieving total customer satisfaction by
removing eight wastes available in any process in an organization.
A survey questionnaire was developed and distributed to 30 highly
active automotive vendors in Malaysia and analyzed by PASW
Statistics 18. It was found out that these vendors have been
practicing and measuring the effectiveness TQM and LM
implementation. More involvement of all Malaysian automotive
vendors will represent the exact status of current Malaysian
automotive industry in implementing TQM and LM and can
determine whether the industry is ready for integrated TQM and
LM system. This is the first study that combined 4 awards
practices, ISO/TS16949, Toyota Production System and
SAEJ4000.
Abstract: Peer review is an activity where students review their
classmates- writing and then evaluate the content, development, unity
and organization. Studies have shown that peer review activities
benefit both the reviewer and the writer in developing their reading
and writing skills. Furthermore, peer review activities may also
enhance students- soft skills. This study was conducted to find out the
benefits of peer review activity in a technical writing class based on
engineering students- perceptions. The study also highlights how
these benefits could improve the students- soft skills. A set of
questionnaire was given to 200 undergraduate students of a technical
writing course. The results of the study indicate that the activity could
help improve their critical thinking skills, written and oral
communication skills, as well as team work. This paper further
discusses how the implications of these benefits could help enhance
students- soft skills.
Abstract: Next generation wireless/mobile networks will be IP based cellular networks integrating the internet with cellular networks. In this paper, we propose a new architecture for a high speed transport system and a mobile management protocol for mobile internet users in a transport system. Existing mobility management protocols (MIPv6, HMIPv6) do not consider real world fast moving wireless hosts (e.g. passengers in a train). For this reason, we define a virtual organization (VO) and proposed the VO architecture for the transport system. We also classify mobility as VO mobility (intra VO) and macro mobility (inter VO). Handoffs in VO are locally managed and transparent to the CH while macro mobility is managed with Mobile IPv6. And, from the features of the transport system, such as fixed route and steady speed, we deduce the movement route and the handoff disruption time of each handoff. To reduce packet loss during handoff disruption time, we propose pre-registration scheme using pre-registration. Moreover, the proposed protocol can eliminate unnecessary binding updates resulting from sequence movement at high speed. The performance evaluations demonstrate our proposed protocol has a good performance at transport system environment. Our proposed protocol can be applied to the usage of wireless internet on the train, subway, and high speed train.
Abstract: The use and management of projects has risen to
a new prominence, with projects seen as critical to economic in
both the private and public sectors due challenging and dynamic
business environment. However, failure in managing project is
encountered regularly, which cause the waste of company
resources. The impacts of projects that failed to meet
stakeholders expectations have left behind long lasting negative
consequences in organization. Therefore, this research aims to
investigate on key success factors of project management in an
organization. It is believed that recognizing important factors
that contribute to successful project will help companies to
increase the overall profitability. 150 questionnaires were
distributed to respondents and 110 questionnaires were collected
and used in performing the data analysis. The result has strongly
supported the relationship between independent variables and
project performance.
Abstract: This paper suggests an algorithm for the evaluation
and selection of suppliers. At the beginning, all the needed materials and services used by the organization were identified and categorized
with regard to their nature by ABC method. Afterwards, in order to reduce risk factors and maximize the organization's profit, purchase strategies were determined. Then, appropriate criteria were identified for primary evaluation of suppliers applying to the organization. The output of this stage was a list of suppliers qualified by the organization to participate in its tenders. Subsequently, considering a material in particular, appropriate criteria on the ordering of the
mentioned material were determined, taking into account the particular materials' specifications as well as the organization's needs. Finally, for the purpose of validation and verification of the
proposed model, it was applied to Mobarakeh Steel Company (MSC), the qualified suppliers of this Company are ranked by the means of a Hierarchical Fuzzy TOPSIS method. The obtained results
show that the proposed algorithm is quite effective, efficient and easy to apply.