The Development of a Narrative Management System: Storytelling in Knowledge Management
This paper presents a narrative management system
for organizations to capture organization's tacit knowledge
through stories. The intention of capturing tacit knowledge is to
address the problem that comes with the mobility of workforce in
organisation. Storytelling in knowledge management context is
seen as a powerful management tool to communicate tacit
knowledge in organization. This narrative management system is
developed firstly to enable uploading of many types of knowledge
sharing stories, from general to work related-specific stories and
secondly, each video has comment functionality where knowledge
users can post comments to other knowledge users. The narrative
management system allows the stories to browse, search and view
by the users. In the system, stories are stored in a video repository.
Stories that were produced from this framework will improve
learning, knowledge transfer facilitation and tacit knowledge
quality in an organization.
[1] N. Chowdury, "Building KM in Malaysia," Inside Knowledge, vol.
9, April. 2006.
[2] P. Hildreth and C. Kimble. (2002, The duality of knowledge.
Information Research 8(1), Available: http://InformationR.net/ir/8-
1/paper142.html
[3] S. Bender and A. Fish, "The transfer of knowledge and the retention
of expertise: the continuing need for global assignments," Journal of
Knowledge Management, vol. 4, pp. 125-137, 2000.
[4] C. Joe and P. Yoong, "Harnessing the Expert Knowledge of Older
Workers: Issues and Challenges," Journal of Information &
Knowledge Management (JIKM), vol. 05, pp. 63-72, 2006.
[5] F. M. Santoro and P. Brezillon, "Group storytelling approach to
collect contextualized shared knowledge," in Proceedings. Sixteenth
International Workshop on Database and Expert Systems
Applications, 2005, 2005, pp. 388-392.
[6] J. Johannessen, B. Olsen and J. Olaisen, "Organizing for Innovation,"
Long Range Planning, vol. 30, pp. 96-109, February. 1997.
[7] T. H. Davenport and L. Prusak, Working Knowledge: How
Organizations Manage what they Know. Harvard Business School
Press, 1998,
[8] M. H. Zack, "Managing Codified Knowledge," Sloan Manage. Rev.,
vol. 40, pp. 45-58, Summer. 1999.
[9] J. S. Brown and P. Duguid, "Mysteries of the region: Knowledge
dynamics in silicon valley," in The Silicon Valley Edge: A Habitat
for Innovation and Entrepreneurship C. Lee, W. Miller, M. G.
Hancock and H. S. Rowen, Eds. California: Stanford University
Press, 2000,
[10] C. Linde, "Narrative and social tacit knowledge," Journal of
Knowledge Management, vol. 5, pp. 160-170, 2001.
[11] C. Davidson and P. Voss, Knowledge Management: An Introduction
to Creating Competitive Advantage from Intellectual Capital.
Auckland: Tandem Press, 2002,
[12] Y. Gabriel, Storytelling in Organizations: Facts, Fictions, and
Fantasies. London: Oxford University Press, 2000,
[13] D. Sole, "Sharing Knowledge Through Storytelling," vol. 2007,
March 7, 2002. 2002.
[14] R. Ruggles. (2002, February 20, 2002). The role of stories in
knowledge management. Journal of Storytelling and Business
Excellence pp. January 11, 2007. Available:
http://www.providersedge.com/docs/km_articles/The_Role_of_Storie
s_in_KM.pdf
[15] Haghirian, P. and Chini, T. C., "Storytelling: Transferring tacit
corporate knowledge in different cultures," in Proceedings of
EURAM (European Academy Management) Conference, 2002,
[16] K. S. Kalid and A. K. Mahmood, "A proposed organization
storytelling conceptual framework for the purpose of transferring
tacit knowledge " in Information Technology, 2008. ITSim 2008.
International Symposium on Information Technology, 2008, pp. 1-8.
[17] National Storytelling Association, "What is Storytelling?" vol. 2008,
1997.
[18] W. Swap, D. Leonard, M. Shields and L. Abrams, "Using Mentoring
and Storytelling to Transfer Knowledge in the Workplace," Journal
of Management Information Systems, vol. 18, pp. 95-114, 2001.
[19] R. Groce, "An Experiential Study of Elementary Teachers with the
Storytelling Process: Interdisciplinary Benefits Associated with
Teacher Training and Classroom Integration," Reading
Improvement, vol. 41, 2004.
[20] D. Snowden, "Storytelling: An Old Skill in a New Context,"
Business Information Review, vol. 16, pp. 30-37, 1999.
[21] E. Wende, T. Philip and S. Dubberke, "Storytelling - an instrument to
bolster knowledge transfer in offshore software projects," in Third
Global Sourcing Workshop, 2009,
[22] L. Nielsen and S. Madsen, "Storytelling as method for sharing
knowledge across IT projects," in Proceedings of the 39th Annual
Hawaii International Conference on System Sciences (HICSS'06)
2006, pp. 191a.
[23] M. MacLeod and E. Davidson, "Organizational Storytelling and
Technology Innovation," Hawaii International Conference on
System Sciences, vol. 0, pp. 248, 2007.
[24] S. M. LeBlanc and J. Hogg, "Storytelling in Knowledge
Management: An Effective Tool for Uncovering Tacit Knowledge,"
vol. 2007, 2006.
[25] P. Appan, H. Sundaram and D. Birchfield, "Communicating everyday
experiences," in Proceedings of the 1st ACM Workshop on Story
Representation, Mechanism and Context, 1999, pp. 17-24.
[26] E. Bradner, W. A. Kellogg and T. Erickson, "The adoption and use of
BABBLE: A field study of chat in the workplace," in Proceedings of
the Sixth European Conference on Computer Supported Cooperative
Work, 1999, pp. 139-158.
[27] C. E. Acosta, C. A. Collazos, L. A. Guerrero, J. A. Pino, H. A.
Neyem and O. Motelet, "StoryMapper: A Multimedia Tool to
Externalize Knowledge," Chilean Computer Science Society,
International Conference of the, vol. 0, pp. 133-140, 2004.
[28] C. Katzeff and V. Ware, "Video storytelling as mediation of
organizational learning," in NordiCHI '06: Proceedings of the 4th
Nordic Conference on Human-Computer Interaction, 2006, pp. 311-
320.
[1] N. Chowdury, "Building KM in Malaysia," Inside Knowledge, vol.
9, April. 2006.
[2] P. Hildreth and C. Kimble. (2002, The duality of knowledge.
Information Research 8(1), Available: http://InformationR.net/ir/8-
1/paper142.html
[3] S. Bender and A. Fish, "The transfer of knowledge and the retention
of expertise: the continuing need for global assignments," Journal of
Knowledge Management, vol. 4, pp. 125-137, 2000.
[4] C. Joe and P. Yoong, "Harnessing the Expert Knowledge of Older
Workers: Issues and Challenges," Journal of Information &
Knowledge Management (JIKM), vol. 05, pp. 63-72, 2006.
[5] F. M. Santoro and P. Brezillon, "Group storytelling approach to
collect contextualized shared knowledge," in Proceedings. Sixteenth
International Workshop on Database and Expert Systems
Applications, 2005, 2005, pp. 388-392.
[6] J. Johannessen, B. Olsen and J. Olaisen, "Organizing for Innovation,"
Long Range Planning, vol. 30, pp. 96-109, February. 1997.
[7] T. H. Davenport and L. Prusak, Working Knowledge: How
Organizations Manage what they Know. Harvard Business School
Press, 1998,
[8] M. H. Zack, "Managing Codified Knowledge," Sloan Manage. Rev.,
vol. 40, pp. 45-58, Summer. 1999.
[9] J. S. Brown and P. Duguid, "Mysteries of the region: Knowledge
dynamics in silicon valley," in The Silicon Valley Edge: A Habitat
for Innovation and Entrepreneurship C. Lee, W. Miller, M. G.
Hancock and H. S. Rowen, Eds. California: Stanford University
Press, 2000,
[10] C. Linde, "Narrative and social tacit knowledge," Journal of
Knowledge Management, vol. 5, pp. 160-170, 2001.
[11] C. Davidson and P. Voss, Knowledge Management: An Introduction
to Creating Competitive Advantage from Intellectual Capital.
Auckland: Tandem Press, 2002,
[12] Y. Gabriel, Storytelling in Organizations: Facts, Fictions, and
Fantasies. London: Oxford University Press, 2000,
[13] D. Sole, "Sharing Knowledge Through Storytelling," vol. 2007,
March 7, 2002. 2002.
[14] R. Ruggles. (2002, February 20, 2002). The role of stories in
knowledge management. Journal of Storytelling and Business
Excellence pp. January 11, 2007. Available:
http://www.providersedge.com/docs/km_articles/The_Role_of_Storie
s_in_KM.pdf
[15] Haghirian, P. and Chini, T. C., "Storytelling: Transferring tacit
corporate knowledge in different cultures," in Proceedings of
EURAM (European Academy Management) Conference, 2002,
[16] K. S. Kalid and A. K. Mahmood, "A proposed organization
storytelling conceptual framework for the purpose of transferring
tacit knowledge " in Information Technology, 2008. ITSim 2008.
International Symposium on Information Technology, 2008, pp. 1-8.
[17] National Storytelling Association, "What is Storytelling?" vol. 2008,
1997.
[18] W. Swap, D. Leonard, M. Shields and L. Abrams, "Using Mentoring
and Storytelling to Transfer Knowledge in the Workplace," Journal
of Management Information Systems, vol. 18, pp. 95-114, 2001.
[19] R. Groce, "An Experiential Study of Elementary Teachers with the
Storytelling Process: Interdisciplinary Benefits Associated with
Teacher Training and Classroom Integration," Reading
Improvement, vol. 41, 2004.
[20] D. Snowden, "Storytelling: An Old Skill in a New Context,"
Business Information Review, vol. 16, pp. 30-37, 1999.
[21] E. Wende, T. Philip and S. Dubberke, "Storytelling - an instrument to
bolster knowledge transfer in offshore software projects," in Third
Global Sourcing Workshop, 2009,
[22] L. Nielsen and S. Madsen, "Storytelling as method for sharing
knowledge across IT projects," in Proceedings of the 39th Annual
Hawaii International Conference on System Sciences (HICSS'06)
2006, pp. 191a.
[23] M. MacLeod and E. Davidson, "Organizational Storytelling and
Technology Innovation," Hawaii International Conference on
System Sciences, vol. 0, pp. 248, 2007.
[24] S. M. LeBlanc and J. Hogg, "Storytelling in Knowledge
Management: An Effective Tool for Uncovering Tacit Knowledge,"
vol. 2007, 2006.
[25] P. Appan, H. Sundaram and D. Birchfield, "Communicating everyday
experiences," in Proceedings of the 1st ACM Workshop on Story
Representation, Mechanism and Context, 1999, pp. 17-24.
[26] E. Bradner, W. A. Kellogg and T. Erickson, "The adoption and use of
BABBLE: A field study of chat in the workplace," in Proceedings of
the Sixth European Conference on Computer Supported Cooperative
Work, 1999, pp. 139-158.
[27] C. E. Acosta, C. A. Collazos, L. A. Guerrero, J. A. Pino, H. A.
Neyem and O. Motelet, "StoryMapper: A Multimedia Tool to
Externalize Knowledge," Chilean Computer Science Society,
International Conference of the, vol. 0, pp. 133-140, 2004.
[28] C. Katzeff and V. Ware, "Video storytelling as mediation of
organizational learning," in NordiCHI '06: Proceedings of the 4th
Nordic Conference on Human-Computer Interaction, 2006, pp. 311-
320.
@article{"International Journal of Information, Control and Computer Sciences:62866", author = "Savita K.S and Hazwani H. and Kalid K. S.", title = "The Development of a Narrative Management System: Storytelling in Knowledge Management", abstract = "This paper presents a narrative management system
for organizations to capture organization's tacit knowledge
through stories. The intention of capturing tacit knowledge is to
address the problem that comes with the mobility of workforce in
organisation. Storytelling in knowledge management context is
seen as a powerful management tool to communicate tacit
knowledge in organization. This narrative management system is
developed firstly to enable uploading of many types of knowledge
sharing stories, from general to work related-specific stories and
secondly, each video has comment functionality where knowledge
users can post comments to other knowledge users. The narrative
management system allows the stories to browse, search and view
by the users. In the system, stories are stored in a video repository.
Stories that were produced from this framework will improve
learning, knowledge transfer facilitation and tacit knowledge
quality in an organization.", keywords = "Knowledge Management, Storytelling, Stories,Tacit Knowledge", volume = "5", number = "3", pages = "343-5", }
