Abstract: The business strategy of any company wanting to be
competitive on the market should be designed around the concept of
intangibles, with an increasingly decisive role in knowledge transfer
of the biggest corporations. Advancing the research in these areas,
this study integrates the two approaches, emphasizing the
relationships between the components of intellectual capital and
corporate social responsibility. The three dimensions of intellectual
capital in terms of sustainability requirements are debated. The paper
introduces the concept of sustainable intellectual capital and debates
it within an assessment model designed on the base of key
performance indicators. The results refer to the assessment of
possible ways for including the information on intellectual capital
and corporate responsibility within the corporate strategy. The
conclusions enhance the need for companies to be ready to support
the integration of this type of information the knowledge transfer
process, in order to develop competitive advantage on the market.
Abstract: Since supply chains highly impact the financial
performance of companies, it is important to optimize and analyze
their Key Performance Indicators (KPI). The synergistic combination
of Particle Swarm Optimization (PSO) and Monte Carlo simulation is
applied to determine the optimal reorder point of warehouses in
supply chains. The goal of the optimization is the minimization of the
objective function calculated as the linear combination of holding and
order costs. The required values of service levels of the warehouses
represent non-linear constraints in the PSO. The results illustrate that
the developed stochastic simulator and optimization tool is flexible
enough to handle complex situations.
Abstract: Measurement and the following evaluation of
performance represent important part of management. The paper
focuses on indicators as the basic elements of performance
measurement system. It emphasizes a necessity of searching
requirements for quality indicators so that they can become part of
the useful system. It introduces standpoints for a systematic dividing
of indicators so that they have as high as possible informative value
of background sources for searching, analysis, designing and using of
indicators. It draws attention to requirements for indicators' quality
and at the same it deals with some dangers decreasing indicator's
informative value. It submits a draft of questions that should be
answered at the construction of indicator. It is obvious that particular
indicators need to be defined exactly to stimulate the desired
behavior in order to attain expected results. In the enclosure a
concrete example of the defined indicator in the concrete conditions
of a small firm is given. The authors of the paper pay attention to the
fact that a quality indicator makes it possible to get to the basic
causes of the problem and include the established facts into the
company information system. At the same time they emphasize that
developing of a quality indicator is a prerequisite for the utilization
of the system of measurement in management.
Abstract: Key performance indicators (KPIs) are used for post
result evaluation in the construction industry, and they normally do
not have provisions for changes. This paper proposes a set of
dynamic key performance indicators (d-KPIs) which predicts the
future performance of the activity being measured and presents the
opportunity to change practice accordingly. Critical to the
predictability of a construction project is the ability to achieve
automated data collection. This paper proposes an effective way to
collect the process and engineering management data from an
integrated construction management system. The d-KPI matrix,
consisting of various indicators under seven categories, developed
from this study can be applied to close monitoring of the
development projects of aged-care facilities. The d-KPI matrix also
enables performance measurement and comparison at both project
and organization levels.
Abstract: In this paper, a benchmarking framework is presented
for the performance assessment of irrigations systems. Firstly, a data
envelopment analysis (DEA) is applied to measure the technical
efficiency of irrigation systems. This method, based on linear
programming, aims to determine a consistent efficiency ranking of
irrigation systems in which known inputs, such as water volume
supplied and total irrigated area, and a given output corresponding to
the total value of irrigation production are taken into account
simultaneously. Secondly, in order to examine the irrigation
efficiency in more detail, a cross – system comparison is elaborated
using a performance indicators set selected by IWMI. The above
methodologies were applied in Thessaloniki plain, located in
Northern Greece while the results of the application are presented and
discussed. The conjunctive use of DEA and performance indicators
seems to be a very useful tool for efficiency assessment and
identification of best practices in irrigation systems management.
Abstract: For the first incumbent operator it is very important
to understand how to react when the second operator comes to the
market. In this paper which is prepared for preliminary study of
GSM market in Iran, we have studied five MENA markets
according to the similarity point of view. This paper aims at
analyzing the impact of second entrants in selected markets on
certain marketing key performance indicators (KPI) such as:
Market shares (by operator), prepaid share, minutes of use (MoU),
Price and average revenue per user (ARPU) (for total market
each).
Abstract: Data envelopment analysis (DEA) has gained great popularity in environmental performance measurement because it can provide a synthetic standardized environmental performance index when pollutants are suitably incorporated into the traditional DEA framework. Since some of the environmental performance indicators cannot be controlled by companies managers, it is necessary to develop the model in a way that it could be applied when discretionary and/or non-discretionary factors were involved. In this paper, we present a semi-radial DEA approach to measuring environmental performance, which consists of non-discretionary factors. The model, then, has been applied on a real case.
Abstract: The objective of this research is to develop the
performance indicators (PIs) in operational level for the Pre-hospital Emergency Medical Service (EMS) system employing in Thailand. This research started with ascertaining the current pre-hospital care
system. The team analyzed the strategies of Narerthorn, a government unit under the ministry of public health, and the existing PIs of the pre-hospital care. Afterwards, the current National Strategic Plan of EMS development (2008-2012) of the Emergency
Medical Institute of Thailand (EMIT) was considered using strategic
analysis to developed Strategy Map (SM) and identified the Success
Factors (SFs). The analysis results from strategy map and SFs were used to develop the Performance Indicators (PIs). To verify the set of
PIs, the team has interviewed with the relevant practitioners for the possibilities to implement the PIs. To this paper, it was to ascertain
that all the developed PIs support the objectives of the strategic plan. Nevertheless, the results showed that the operational level PIs suited
only with the first dimension of National Strategic Plan
(infrastructure and information technology development). Besides,
the SF was the infrastructure development (to contribute the EMS system to people throughout with standard and efficiency both in normally and disaster conditions). Finally, twenty-nine indicators
were developed from the analysis results of SM and SFs.
Abstract: Currently, the demand for marine and fisheries commodity in Yogyakarta, Indonesia continues to increase. The existing condition shows that the aquaculture supply cannot be supplied by Yogyakarta region itself, but still need to be supported by regions outside Yogyakarta. The effort to optimize the market is initiated by reviewing and designing the supply chain of production and trade of aquaculture commodity in order to create the implementation of aquaculture production and trade commodity optimally. This formulated supply chain model indicates 4 performance indicators of measurable success in terms of: (1) efficiency; (2) flexibility; (3) responsiveness; and (4) quality. These indicators had been exercised as the success benchmarks for priority marketing management in local level as well as national level. The result of this research indicates that if the catfish fishery system is managed as business as usual then the catfish demand in Yogyakarta region will experience to increase in the future. The increase of demand is inline with the increase of number of people in Yogyakarta and also the fluctuation of catfish consumption per capita. The highest production of catfish will experience in the third year approximately 30,118 tons. Other result of the research indicates that the catfish demand in Yogyakarta region cannot be supplied yet from the local region. Therefore, to fulfill the supply from outside Yogyakarta region, the local farmers should improve the supply through land extension. The fluctuation of commodity price will experience in the future annually and the catfish supply from outside Yogyakarta region will be lowering the price in the market.
Abstract: Insufficient Quality of Service (QoS) of Voice over
Internet Protocol (VoIP) is a growing concern that has lead the need
for research and study. In this paper we investigate the performance
of VoIP and the impact of resource limitations on the performance of
Access Networks. The impact of VoIP performance in Access
Networks is particularly important in regions where Internet
resources are limited and the cost of improving these resources is
prohibitive. It is clear that perceived VoIP performance, as measured
by mean opinion score [2] in experiments, where subjects are asked
to rate communication quality, is determined by end-to-end delay on
the communication path, delay variation, packet loss, echo, the
coding algorithm in use and noise. These performance indicators can
be measured and the affect in the Access Network can be estimated.
This paper investigates the congestion in the Access Network to the
overall performance of VoIP services with the presence of other
substantial uses of internet and ways in which Access Networks can
be designed to improve VoIP performance. Methods for analyzing
the impact of the Access Network on VoIP performance will be
surveyed and reviewed. This paper also considers some approaches
for improving performance of VoIP by carrying out experiments
using Network Simulator version 2 (NS2) software with a view to
gaining a better understanding of the design of Access Networks.
Abstract: Business rules are widely used within the services
sector. They provide consistency and allow relatively unskilled staff
to process complex transactions correctly. But there are many
examples where the rules themselves have an impact on the costs and
profits of an organisation. Financial services, transport and human
services are areas where the rules themselves can impact the bottom
line in a predictable way. If this is the case, how can we find that set
of rules that maximise profit, performance or customer service, or
any other key performance indicators? The manufacturing, energy
and process industries have embraced mathematical optimisation
techniques to improve efficiency, increase production and so on. This
paper explores several real world (but simplified) problems in the
services sector and shows how business rules can be optimised. It
also examines the similarities and differences between the service
and other sectors, and how optimisation techniques could be used to
deliver similar benefits.
Abstract: The design of methods of the 20 K large dimension cold shield used for infrared radiation demarcating in space environment simulation test were introduced in this paper. The cold shield were cooled by five G-M cryocoolers , and the dimension of the cold shield is the largest in our country.Cold shield installation and distribution and compensator for contraction on cooling were introduced detailedly. The temperature distribution and cool-down time of cold shield surface were also calculated and analysed in this paper. The design of cold shield resolves the difficulty of compensator for contraction on cooling successfully. Test results show that the actual technical performance indicators of cold shield met and exceeded the design requirements.
Abstract: As the gradual increase of the enterprise scale, the
firms may possess many manufacturing plants located in different
places geographically. This change will result in the multi-site
production planning problems under the environment of multiple
plants or production resources. Our research proposes the structural
framework to analyze the multi-site planning problems. The analytical
framework is composed of six elements: multi-site conceptual model,
product structure (bill of manufacturing), production strategy,
manufacturing capability and characteristics, production planning
constraints, and key performance indicators. As well as the discussion
of these six ingredients, we also review related literatures in this paper
to match our analytical framework. Finally we take a real-world
practical example of a TFT-LCD manufacturer in Taiwan to explain
our proposed analytical framework for the multi-site production
planning problems.