Abstract: Nowadays, the successful implementation of ICTs is
vital for almost any kind of organization. Good governance and ICT
management are essential for delivering value, managing
technological risks, managing resources and performance
measurement. In addition, outsourcing is a strategic IT service
solution which complements IT services provided internally in
organizations. This paper proposes the measurement tools of a new
holistic maturity model based on standards ISO/IEC 20000 and
ISO/IEC 38500, and the frameworks and best practices of ITIL and
COBIT, with a specific focus on IT outsourcing. These measurement
tools allow independent validation and practical application in the
field of higher education, using a questionnaire, metrics tables, and
continuous improvement plan tables as part of the measurement
process. Guidelines and standards are proposed in the model for
facilitating adaptation to universities and achieving excellence in the
outsourcing of IT services.
Abstract: In this paper, student admission process is studied to
optimize the assignment of vacant seats with three main objectives.
Utilizing all vacant seats, satisfying all programs of study admission
requirements and maintaining fairness among all candidates are the
three main objectives of the optimization model. Seat Assignment
Method (SAM) is used to build the model and solve the optimization
problem with help of Northwest Coroner Method and Least Cost
Method. A closed formula is derived for applying the priority of
assigning seat to candidate based on SAM.
Abstract: Due to the advancement of Internet technology, online
learning is widely used in higher education institutions. Online
learning offers several means of communication, including online
forum. Through online forum, students and instructors are able to
discuss and share their knowledge and expertise without having a
need to attend the face-to-face, ordinary classroom session. The
purposes of this study are to analyze the students’ levels of
participation and critical thinking, types of action and factors
influencing their participation in online forum. A total of 41
postgraduate students undertaking a course in educational technology
from a public university in Malaysia were involved in this study. In
this course, the students participated in a weekly online forum as part
of the course requirement. Based on the log data file extracted from
the online forum, the students’ type of actions (view, add, update,
delete posts) and their levels of participation (passive, moderate or
active) were identified. In addition, the messages posted in the forum
were analyzed to gauge their level of critical thinking. Meanwhile,
the factors that might influence their online forum participation were
measured using a 24-items questionnaire. Based on the log data, a
total of 105 posts were sent by the participants. In addition, the
findings show that (i) majority of the students are moderate
participants, with an average of two to three posts per person, (ii)
viewing posts are the most frequent type of action (85.1%), and
followed by adding post (9.7%). Furthermore, based on the posts
they made, the most frequent type of critical thinking observed was
justification (50 input or 19.0%), followed by linking ideas and
interpretation (47 input or 18%), and novelty (38 input or 14.4%).
The findings indicate that online forum allows for social interaction
and can be used to measure the students’ critical thinking skills. In
order to achieve this, monitoring students’ activities in the online
forum is recommended.
Abstract: In recent years, the intellectual capital reporting in higher education institutions has been acquiring progressive importance worldwide. Intellectual capital approaches becomes critical at universities, mainly due to the fact that knowledge is the main output as well as input in these institutions. Universities produce knowledge, either through scientific and technical research (the results of investigation, publications, etc.) or through teaching (students trained and productive relationships with their stakeholders). The purpose of the present paper is to identify the intangible elements about which university stakeholders demand most information. The results of a study done at Spanish universities are used to see which groups of universities have stakeholders who are more proactive to the disclosure of intellectual capital.
Abstract: Across the world, initiatives have been introduced to encourage women to enter into and remain in engineering fields. However, research has shown that many women leave engineering or suffer a loss of self-esteem and self-confidence compared to their male counterparts. To address this problem, a South African comprehensive university developed a self-leadership intervention pilot study in 2013, aimed at improving the self-efficacy of its female engineering students and increasing retention rates. This paper is a qualitative, descriptive, and interpretive study of the rationale and operational aspects of the Women in Engineering Leadership Association’s (WELA) self-leadership workshop. The objectives of this paper are to provide a framework for the design of a self-leadership workshop and to provide insight into the process of developing such a workshop specifically for women engineering students at a South African university. Finally, the paper proposes an evaluation process for the pilot workshop, which also provides a framework to improve future workshops. It is anticipated that the self-leadership development framework will be applicable to other higher education institutions wishing to improve women engineering student’s feelings of self-efficacy and therefore retention rates of women in engineering.
Abstract: This paper aims to introduce the allopatry of national college entrance examination which allow migrant students enter senior high schools and take college entrance exam where they live, identifies the reasons affect the implementation of this policy in the Chinese context. Most of China’s provinces and municipalities recently have announced new policies regarding national college entrance exams for non-local students. The paper conducts SWOT analysis reveals the opportunities, strength, weakness and challenges of the scheme, so as to discuss the implementation strategies from the perspectives of idea and institution. The research findings imply that the government should take a more positive attitude toward relaxing the allopatry of NCEE policy restrictions, and promote the reform household registration policy and NCEE policy with synchronous operations. Higher education institutions should explore the diversification of enrollment model; the government should issue the authority of universities and colleges to select elite migrant students beyond the restrictions of NCEE. To suit reform policies to local conditions, the big cities such as Beijing, Shanghai and Guangzhou should publish related compensate measures for children of migrant workers access to higher vocational colleges with tuition fee waivered.
Abstract: New conceptualizations were introduced to address the emerging need to develop innovativeness and creativity attitudes in future engineering professional. Thus, entrepreneurial engineering education needs an environment where future engineers can be formed through practical learning and the interaction with forces, ideas and inspirations, in the final perspective of effectively identifying, acquiring, developing, and transferring technology into new business products and services. This paper aims to investigate the characteristics of a successful entrepreneur for engineering students. A questionnaire was used to measure the level of entrepreneurial competencies. The questionnaire was based on the Personal Entrepreneurial Competence Model, developed by McClelland Individual. Participants were recruited from the final year students of eight programs under the Faculty of Engineering. Of the 432 questionnaires distributed, 210 were collected back, giving a response rate of approximately 49%. Findings suggest that final year engineering students have respectable entrepreneurial attitudes and behaviors, and are competent to be engineerpreneur. The study also recommended that we need an environment that does not insist that engineers become entrepreneurs, but one where the two can meet, and business leaders can organize our nation effectively.
Abstract: The impacts of near-campus student housing, or offcampus
students accommodation cannot be ignored by the
universities and as well as the community officials. Numerous
scholarly studies, have highlighted the substantial economic impacts
either; direct, indirect or induced, and cumulatively the roles of the
universities have significantly contributed to the local economies.
The issue of the impacts of off-campus student rental housing on
neighbourhoods is one that has been of long-standing but increasing
concern in Malaysia. Statistically, in Malaysia, there was
approximately a total of 1.2 - 1.5 million students in 2009. By the
year 2015, it is expected that 50 per cent of 18 to 30 year olds active
population should gain access to university education, amounting to
120,000 yearly. The objectives of the research are to assess the
impacts off-campus students on the local neighbourhood and
specifically to obtain information on the living and learning
conditions of off-campus students of Universiti Teknologi MARA
Shah Alam, Malaysia. It is also to isolate those factors that may
impede the successful learning so that priority can be given to them
in subsequent policy implementations and actions by government and
the higher education institutions.
Abstract: This paper analyses the structural changes in
education sector since the introduction of liberalization policy in
India. This paper explains how the so-called non-profit trusts and
societies appropriated the liberalization policy and enhanced
themselves as new capitalist class in higher education sector. Over
the decades, the policy witnessed the role of private sector in terms
of maintaining market equilibrium. The state also witnessed the
incompatibility of the private sector in inculcating the values of
social justice. The most important consequence of the policy is to
witness the rise of new capitalist class and academic capitalism.
When the state came to realize that it no longer cope up with
market demands, it opens the entry of private sector in higher
education. Concessions and tax exemptions were provided to the
trusts and societies to establish higher education institutions. There
is a basic difference between western countries and India in
providing higher education by the trusts and societies. In western
countries the big business houses contributed their surplus
revenues to promote higher education and research as a
complementary service to society and nation. In India, several
entrepreneurs came up with business motive using education
sector. Over the period, they accumulated wealth at the cost of
students and concessions from the government. Four major results
can now be identified: production of manpower in view of market
demands; reduction of standards in higher education; bypassing the
values of social justice; and the rise of new capitalist class from the
business of education. This paper tries to substantiate these issues
with the inputs from case studies.
Abstract: Although women have merit in their jobs, they still
are located very few in the top management in many sectors. There
are many causes of such situation. Such a situation creates obstacles;
especially invisible ones are called “glass ceiling syndrome”. Also,
studies which handle this subject in academic community are very
few. The aim of this research is to reach the results about glass
ceiling obstacles in terms of female teaching staff (academics)
working in higher education institutions. To this end, our study was
performed on female academics working at Selcuk University, Konya
/ Turkey. Our study's main aim can be expressed as to determine
whether there are glass ceiling obstacles for female academics
working at the higher education institution in question, to measure
their glass ceiling perceptions and, thus, to identify what the glass
ceiling barrier components for them to promotion to senior
management positions are.
Abstract: At present the process of formation of corporate
values in Kazakh universities is under the influence of a whole range
of socio-economic and cultural changes: on the one hand universities
must maintain and transmit traditional cultural values of education,
on the other, to improve quality of service and to involve young
people to science, providing thus own competitiveness. Thus, this
article presents some results of two cycles of sociological research
conducted in 2012 and aimed at identifying possible ways to
popularize science and readiness to participate of youth in given
activities, expectations of young scientists and the prospects of future
development of the Kazakh science.
Abstract: Higher education has an important role to play in
advocating environmentalism. Given this responsibility, the goal of
higher education should therefore be to develop graduates with the
knowledge, skills and values related to environmentalism. However,
research indicates that there is a lack of consciousness amongst
graduates on the need to be more environmentally aware, especially
when it comes to applying the appropriate knowledge and skills
related to environmentalism. Although institutions of higher learning
do include environmental parameters within their undergraduate and
postgraduate academic programme structures, the environmental
boundaries are usually confined to specific engineering majors within
an engineering programme. This makes environmental knowledge,
skills and values exclusive to certain quarters of the higher education
system. The incorporation of environmental literacy within higher
education institutions as a whole is of utmost pertinence if a nation-s
human capital is to be nurtured to become change agents for the
preservation of environment. This paper discusses approaches that
can be adapted by institutions of higher learning to include
environmental literacy within the graduate-s higher learning
experience.
Abstract: The concepts of knowledge creation and innovation
have a strong relationship but this relationship has not been examined
systematically. This study examines the utilization of knowledge
creation processes of the Theory of Knowledge Creation in Higher
Education Institutions. These processes consist of socialization,
externalization, combination and internalization. This study suggests
that the utilization of these processes will give impacts on innovation
in academic performance. A cross-sectional study was conducted
using survey questionnaires to collect data of the utilization of
knowledge creation processes and classroom-s innovation. The
samples are Business Management students of a Malaysian Higher
Education Institution. The results of this study could help Higher
Education Institutions to enrich the learning process of students
through knowledge creation and innovation.
Abstract: The future of Higher Education Institutions (HEI) depend on their ability to attract and retain students, increase recognition and prestige. In order to respond to the 'customers' increasingly demanding, HEI need to identify the key factors that influence the satisfaction of a 'customers', thereby creating competitive advantages. These determinants of satisfaction are important elements that guide the strategy of an institution and allow the successful achievement of strategic plans, both teaching and administrative, to offer their ‘costumers’ services and products with higher quality. Following this way of thinking, the purpose of this study was to evaluate the satisfaction with the service quality of the School of Technology and Management of Bragança (ESTiG), of the Polytechnic Institute of Bragança, identifying, thus, the dimensions related to the quality of services that might influence students' satisfaction. The results showed that, in general, the students are satisfied with the performance of ESTiG.
Abstract: Knowledge is a key asset for any organisation to
sustain competitive advantages, but it is difficult to identify and
represent knowledge which is needed to perform activities in
business processes. The effective knowledge management and
support for relevant business activities definitely gives a huge impact
to the performance of the organisation as a whole. This is because
that knowledge have the functions of directing, coordinating and
controlling actions within business processes. The study has
introduced organisational morphology, a norm-based approach by
applying semiotic theories which emphasise on the representation of
knowledge in norms. This approach is concerned with the
identification of activities into three categories: substantive,
communication and control activities. All activities are directed by
norms; hence three types of norms exist; each is associated to a
category of activities. The paper describes the approach briefly and
illustrates the application of this approach through a case study of
academic activities in higher education institutions. The result of the
study shows that the approach provides an effective way to profile
business knowledge and the profile enables the understanding and
specification of business requirements of an organisation.
Abstract: Market segmentation is one of the most
fundamental strategic marketing concepts. The better the
segment which is chosen for targeting by a particular
organisation, the more successful the organisation is assumed to
be in the marketplace. Also higher education institutions have to
improve their marketing tools for attracting foreign students,
particularly when demanding tuition fees. This contribution
aims at demonstrating the proper usage of the cluster analysis
for segmentation (represented by students' willingness to study
abroad) and also, based on large international survey, offers
some practical marketing implications.
Abstract: Development of knowledge based society carries multiple challenges to the higher education system. Some of the challenges laid before the higher education sector of countries which aspire to become knowledge based societies are: the entrepreneurial leadership of the higher education institutions, finding new sources of financing in order to minimize dependence on public resources, creating connections with the labor market, commercial utilization of R&D results, promotion of innovations as well as the overall promotion of science excellence relevant to the economic sector. Within a framework of this paper and its main subject of research, the challenge which is being put before the higher education institutions is an effort of establishing regional mission of higher education through the open collaboration with regional key factors, both private and public. Development of the mentioned collaboration and its contribution to the overall regional development in Croatia is the main subject of empirical research in this paper.
Abstract: The focus of the study is to understand the factors of
curriculum innovation from the perspective of Language teacher
education. The overall aim of the study is to investigate Language
educators- perceptions of factors of curriculum innovation. In the
theoretical framework the main focus is on discussion about different
curriculum approaches for language teacher education and limiting
and facilitating factors of innovation. In order to achieve the aim of
the study, an observational research is employed. The empirical basis
of the study consists of questionnaire with sixty-three language
teachers from eight Romanian higher education institutions. The
findings reveal variation in Language teachers- conceptions of the
dominant factors of curricular innovation.
Abstract: This research documents a qualitative study of
selected Native Americans who have successfully graduated from
mainstream higher education institutions. The research framework
explored the Bicultural Identity Formation Model as a means of
understanding the expressions of the students' adaptations to
mainstream education. This approach lead to an awareness of how
the participants in the study used specific cultural and social
strategies to enhance their educational success and also to an
awareness of how they coped with cultural dissonance to achieve a
new academic identity. Research implications impact a larger
audience of bicultural, foreign, or international students experiencing
cultural dissonance.
Abstract: The main purpose of this research paper was to study
the requirements for human capital development in order to be ready
for ASEAN Community. Thai education institutions are encountering
a challenging course of change to be effective members of ASEAN
Economic Community (AEC) in 2015. It was vital that everyone and
every organization participate in the process of becoming part of the
ASEAN community, a pluralistic society. Thai universities will be
required to partake in the human capital development in a variety of
fields. In order to assist the whole nation to enhance potential
development, there was a need to collaborate with other ASEAN
leading universities to do researches to ameliorate the qualifications
and capabilities of university management, administers, professors,
and staffs.