Abstract: Web-based technologies have created numerous
opportunities for electronic word-of-mouth (eWOM) communication.
There are many factors that affect customer adoption and decisionmaking
process. However, only a few researches focus on some
factors such as the membership time of forum and propensity to trust.
Using a discrete-time event simulation to simulate a diffusion model
along with a consumer decision model, the study shows the effect of
each factor on adoption of opinions on on-line discussion forum. The
purpose of this study is to examine the effect of factor affecting
information adoption and decision making process. The model is
constructed to test quantitative aspects of each factor. The simulation
study shows the membership time and the propensity to trust has an
effect on information adoption and purchasing decision. The result of
simulation shows that the longer the membership time in the
communities and the higher propensity to trust could lead to the
higher demand rates because consumers find it easier and faster to
trust the person in the community and then adopt the eWOM. Other
implications for both researchers and practitioners are provided.
Abstract: A key to success of high quality software development
is to define valid and feasible requirements specification. We have
proposed a method of model-driven requirements analysis using
Unified Modeling Language (UML). The main feature of our method
is to automatically generate a Web user interface mock-up from UML
requirements analysis model so that we can confirm validity of
input/output data for each page and page transition on the system by
directly operating the mock-up. This paper proposes a support method
to check the validity of a data life cycle by using a model checking tool
“UPPAAL" focusing on CRUD (Create, Read, Update and Delete).
Exhaustive checking improves the quality of requirements analysis
model which are validated by the customers through automatically
generated mock-up. The effectiveness of our method is discussed by a
case study of requirements modeling of two small projects which are a
library management system and a supportive sales system for text
books in a university.
Abstract: Secure electronic payment system is presented in this
paper. This electronic payment system is to be secure for clients such
as customers and shop owners. The security architecture of the
system is designed by RC5 encryption / decryption algorithm. This
eliminates the fraud that occurs today with stolen credit card
numbers. The symmetric key cryptosystem RC5 can protect
conventional transaction data such as account numbers, amount and
other information. This process can be done electronically using RC5
encryption / decryption program written by Microsoft Visual Basic
6.0. There is no danger of any data sent within the system being
intercepted, and replaced. The alternative is to use the existing
network, and to encrypt all data transmissions. The system with
encryption is acceptably secure, but that the level of encryption has
to be stepped up, as computing power increases. Results In order to
be secure the system the communication between modules is
encrypted using symmetric key cryptosystem RC5. The system will
use simple user name, password, user ID, user type and cipher
authentication mechanism for identification, when the user first
enters the system. It is the most common method of authentication in
most computer system.
Abstract: This paper presents reliability evaluation techniques
which are applied in distribution system planning studies and
operation. Reliability of distribution systems is an important issue in
power engineering for both utilities and customers. Reliability is a
key issue in the design and operation of electric power distribution
systems and load. Reliability evaluation of distribution systems has
been the subject of many recent papers and the modeling and
evaluation techniques have improved considerably.
Abstract: This paper describes the design considerations of an
experimental setup for research and exploring the drives of batteryfed
electric vehicles. Effective setup composition and its components
are discussed. With experimental setup described in this paper,
durability and functional tests can be procured to the customers.
Multiple experiments are performed in the form of steady-state
system exploring, acceleration programs, multi-step tests (speed
control, torque control), load collectives or close-to-reality driving
tests (driving simulation). Main focus of the functional testing is on
the measurements of power and energy efficiency and investigations
in driving simulation mode, which are used for application purposes.
In order to enable the examination of the drive trains beyond
standard modes of operation, different other parameters can be
studied also.
Abstract: Bythe development of the Internet, e-commerce has
got very popular between organizations. E-commerce means buying
and selling products and services over the Internet. One of the
challenging issues in e-commerce is how to attract the customers and
how to satisfy them. Therefore, it is important to keep good
relationship with the customers. This paper proposes a new model to
increase the customer satisfaction by introducing live-operator.
Live-operator is a system which is involved both with the customers
and the organization.In this system the customers feelthatthey receive
the service directly from the organization. This model decreases the
response time and the customer loss. Moreover, it increases customer
trust and the ability of organizations.
Abstract: With the globalized production and logistics
environment, the need for reducing the product development interval
and lead time, having a faster response to orders, conforming to quality
standards, fair tracking, and boosting information exchanging
activities with customers and partners, and coping with changes in the
management environment, manufacturers are in dire need of an
information management system in their manufacturing environments.
There are lots of information systems that have been designed to
manage the condition or operation of equipment in the field but
existing systems have a decentralized architecture, which is not
unified. Also, these systems cannot effectively handle the status data
extraction process upon encountering a problem related to protocols or
changes in the equipment or the setting. In this regard, this paper will
introduce a system for processing and saving the status info of
production equipment, which uses standard representation formats, to
enable flexible responses to and support for variables in the field
equipment. This system can be used for a variety of manufacturing and
equipment settings and is capable of interacting with higher-tier
systems such as MES.
Abstract: Logistics is part of the supply chain processes that
plans, implements, and controls the efficient and effective forward
and reverse flow and storage of goods, services, and related
information between the point of origin and the point of consumption
in order to meet customer requirements. This research aims to
investigate the current status and future direction of the use of
Information Technology (IT) for logistics, focusing on Supply Chain
Management (SCM) and E-Commerce adoption in Malaysia.
Therefore, this research stresses on the type of technology being
adopted, factors, benefits and barriers affecting the innovation in
SCM and E-Commerce technology adoption among Logistics
Service Providers (LSP). A mailed questionnaire survey was
conducted to collect data from 265 logistics companies in Johor. The
research revealed a high level of SCM technology adoption among
LSP as they had adopted SCM technology in various business
processes while they perceived a high level of benefits from SCM
adoption.
Abstract: Supply Chain Management (SCM) is the integration
between manufacturer, transporter and customer in order to form one
seamless chain that allows smooth flow of raw materials, information
and products throughout the entire network that help in minimizing
all related efforts and costs. The main objective of this paper is to
develop a model that can accept a specified number of spare-parts
within the supply chain, simulating its inventory operations
throughout all stages in order to minimize the inventory holding
costs, base-stock, safety-stock, and to find the optimum quantity of
inventory levels, thereby suggesting a way forward to adapt some
factors of Just-In-Time to minimizing the inventory costs throughout
the entire supply chain. The model has been developed using Micro-
Soft Excel & Visual Basic in order to study inventory allocations in
any network of the supply chain. The application and reproducibility
of this model were tested by comparing the actual system that was
implemented in the case study with the results of the developed
model. The findings showed that the total inventory costs of the
developed model are about 50% less than the actual costs of the
inventory items within the case study.
Abstract: Most of the real queuing systems include special properties and constraints, which can not be analyzed directly by using the results of solved classical queuing models. Lack of Markov chains features, unexponential patterns and service constraints, are the mentioned conditions. This paper represents an applied general algorithm for analysis and optimizing the queuing systems. The algorithm stages are described through a real case study. It is consisted of an almost completed non-Markov system with limited number of customers and capacities as well as lots of common exception of real queuing networks. Simulation is used for optimizing this system. So introduced stages over the following article include primary modeling, determining queuing system kinds, index defining, statistical analysis and goodness of fit test, validation of model and optimizing methods of system with simulation.
Abstract: In this paper we suggest a method for setting
electronic credits for the customers. In this method banks and
market-sites help each other to make doing large shopping through
internet so easy. By developing this system, the people who have less
money to buy most of the things they want, become able to buy all of
them just through a credit. This credit is given by market-sites
through a banking control on it. The method suggested can stop
being imprisoned because of banking debts.
Abstract: We consider a network of two M/M/1 parallel queues having the same poisonnian arrival stream with rate λ. Upon his arrival to the system a customer heads to the shortest queue and stays until being served. If the two queues have the same length, an arriving customer chooses one of the two queues with the same probability. Each duration of service in the two queues is an exponential random variable with rate μ and no jockeying is permitted between the two queues. A new numerical method, based on linear programming and convex optimization, is performed for the computation of the steady state solution of the system.
Abstract: the purpose of this research is to identify and clarify
factors which have positive effect among user satisfaction and their
social networking through websites. The examined factors in this
research are; innovation, ease of use, trustworthy and customer
support which are defined as satisfaction factors. To obtain reliable
research approaches and to have better result in this research four
hypothesizes used to test. This hypothesis testing has been done by
correlation, regression and test of normality by using “SPSS16" also
the data which was analyzed by this software. this data was gathered
from prepaid questionnaire.
Abstract: Inventory decisional environment of short life-cycle
products is full of uncertainties arising from randomness and
fuzziness of input parameters like customer demand requiring
modeling under hybrid uncertainty. Prior inventory models
incorporating fuzzy demand have unfortunately ignored stochastic
variation of demand. This paper determines an unambiguous optimal
order quantity from a set of n fuzzy observations in a newsvendor
inventory setting in presence of fuzzy random variable demand
capturing both fuzzy perception and randomness of customer
demand. The stress of this paper is in providing solution procedure
that attains optimality in two steps with demand information
availability in linguistic phrases leading to fuzziness along with
stochastic variation. The first step of solution procedure identifies
and prefers one best fuzzy opinion out of all expert opinions and the
second step determines optimal order quantity from the selected
event that maximizes profit. The model and solution procedure is
illustrated with a numerical example.
Abstract: Web applications have become complex and crucial for many firms, especially when combined with areas such as CRM (Customer Relationship Management) and BPR (Business Process Reengineering). The scientific community has focused attention to Web application design, development, analysis, testing, by studying and proposing methodologies and tools. Static and dynamic techniques may be used to analyze existing Web applications. The use of traditional static source code analysis may be very difficult, for the presence of dynamically generated code, and for the multi-language nature of the Web. Dynamic analysis may be useful, but it has an intrinsic limitation, the low number of program executions used to extract information. Our reverse engineering analysis, used into our WAAT (Web Applications Analysis and Testing) project, applies mutational techniques in order to exploit server side execution engines to accomplish part of the dynamic analysis. This paper studies the effects of mutation source code analysis applied to Web software to build application models. Mutation-based generated models may contain more information then necessary, so we need a pruning mechanism.
Abstract: This article is an extension and a practical application
approach of Wheeler-s NEBIC theory (Net Enabled Business
Innovation Cycle). NEBIC theory is a new approach in IS research
and can be used for dynamic environment related to new technology.
Firms can follow the market changes rapidly with support of the IT
resources. Flexible firms adapt their market strategies, and respond
more quickly to customers changing behaviors. When every leading
firm in an industry has access to the same IT resources, the way that
these IT resources are managed will determine the competitive
advantages or disadvantages of firm. From Dynamic Capabilities
Perspective and from newly introduced NEBIC theory by Wheeler,
we know that only IT resources cannot deliver customer value but
good configuration of those resources can guarantee customer value
by choosing the right emerging technology, grasping the economic
opportunities through business innovation and growth. We found
evidences in literature that SOA (Service Oriented Architecture) is a
promising emerging technology which can deliver the desired
economic opportunity through modularity, flexibility and loosecoupling.
SOA can also help firms to connect in network which can
open a new window of opportunity to collaborate in innovation and
right kind of outsourcing
Abstract: There are many virtual payment systems available to
conduct micropayments. It is essential that the protocols satisfy the
highest standards of correctness. This paper examines the Netpay
Protocol [3], provide its formalization as automata model, and prove
two important correctness properties, namely absence of deadlock
and validity of an ecoin during the execution of the protocol. This
paper assumes a cooperative customer and will prove that the
protocol is executing according to its description.
Abstract: Global competition is tightening and companies have
to think how to remain competitive. The main aim of this paper is to
discuss how Finnish foundries will remain competitive. To fulfil the
aim, we conducted interviews in nine companies using castings and
analysed buyer–supplier relationships, current competitive
advantages of Finnish foundries and customer perspectives on how
Finnish foundries remain competitive. We found that the customerfoundry
relationship is still closer to traditional subcontracting than
partnering and general image of foundries is negative. Current
competitive advantages of Finnish foundries include designing
cooperation, proximity and flexibility. Casting users state that
Finnish foundries should sell their know-how and services instead of
their capacity, concentrate on prototype, single and short series
castings and supply ready-to-install cast components directly to
customers- assembly lines.
Abstract: The paper proposes a new concept in developing
collaborative design system. The concept framework involves
applying simulation of supply chain management to collaborative
design called – 'SCM–Based Design Tool'. The system is developed
particularly to support design activities and to integrate all facilities
together. The system is aimed to increase design productivity and
creativity. Therefore, designers and customers can collaborate by the
system since conceptual design. JAG: Jewelry Art Generator based
on artificial intelligence techniques is integrated into the system.
Moreover, the proposed system can support users as decision tool
and data propagation. The system covers since raw material supply
until product delivery. Data management and sharing information are
visually supported to designers and customers via user interface. The
system is developed on Web–assisted product development
environment. The prototype system is presented for Thai jewelry
industry as a system prototype demonstration, but applicable for
other industry.
Abstract: This is an application research presenting the
improvement of production quality using the six sigma solutions and
the analyses of benefit-cost ratio. The case of interest is the
production of tile-concrete. Such production has faced with the
problem of high nonconforming products from an inappropriate
surface coating and had low process capability based on the strength
property of tile. Surface coating and tile strength are the most critical
to quality of this product. The improvements followed five stages of
six sigma solutions. After the improvement, the production yield was
improved to 80% as target required and the defective products from
coating process was remarkably reduced from 29.40% to 4.09%. The
process capability based on the strength quality was increased from
0.87 to 1.08 as customer oriented. The improvement was able to save
the materials loss for 3.24 millions baht or 0.11 million dollars. The
benefits from the improvement were analyzed from (1) the reduction
of the numbers of non conforming tile using its factory price for
surface coating improvement and (2) the materials saved from the
increment of process capability. The benefit-cost ratio of overall
improvement was high as 7.03. It was non valuable investment in
define, measure, analyses and the initial of improve stages after that
it kept increasing. This was due to there were no benefits in define,
measure, and analyze stages of six sigma since these three stages
mainly determine the cause of problem and its effects rather than
improve the process. The benefit-cost ratio starts existing in the
improve stage and go on. Within each stage, the individual benefitcost
ratio was much higher than the accumulative one as there was an
accumulation of cost since the first stage of six sigma. The
consideration of the benefit-cost ratio during the improvement
project helps make decisions for cost saving of similar activities
during the improvement and for new project. In conclusion, the
determination of benefit-cost ratio behavior through out six sigma
implementation period provides the useful data for managing quality
improvement for the optimal effectiveness. This is the additional
outcome from the regular proceeding of six sigma.