Abstract: This paper provides an introduction into the evolution
of information and communication technology and illustrates its
usage in the work domain. The paper is sub-divided into two parts.
The first part gives an overview over the different phases of
information processing in the work domain. It starts by charting the
past and present usage of computers in work environments and shows
current technological trends, which are likely to influence future
business applications. The second part starts by briefly describing,
how the usage of computers changed business processes in the past,
and presents first Ambient Intelligence applications based on
identification and localization information, which are already used in
the production and retail sector. Based on current systems and
prototype applications, the paper gives an outlook of how Ambient
Intelligence technologies could change business processes in the
future.
Abstract: Traditional higher-education classrooms allow lecturers to observe students- behaviours and responses to a particular pedagogy during learning in a way that can influence changes to the pedagogical approach. Within current e-learning systems it is difficult to perform continuous analysis of the cohort-s behavioural tendency, making real-time pedagogical decisions difficult. This paper presents a Virtual Learning Process Environment (VLPE) based on the Business Process Management (BPM) conceptual framework. Within the VLPE, course designers can model various education pedagogies in the form of learning process workflows using an intuitive flow diagram interface. These diagrams are used to visually track the learning progresses of a cohort of students. This helps assess the effectiveness of the chosen pedagogy, providing the information required to improve course design. A case scenario of a cohort of students is presented and quantitative statistical analysis of their learning process performance is gathered and displayed in realtime using dashboards.
Abstract: Enterprise Wide Information Systems (EWIS)
implementation involves the entire business and will require changes
throughout the firm. Because of the scope, complexity and
continuous nature of ERP, the project-based approach to managing
the implementation process resulted in failure rates of between 60%
and 80%. In recent years ERP systems have received much attention.
The organizational relevance and risk of ERP projects make it
important for organizations to focus on ways to make ERP
implementation successful. Once these systems are in place,
however, their performance depends on the identified macro
variables viz. 'Business Process', 'Decision Making' and 'Individual
/ Group working'. The questionnaire was designed and administered.
The responses from 92 organizations were compiled. The
relationship of these variables with EWIS performance is analyzed
using inferential statistical measurements. The study helps to
understand the performance of model presented. The study suggested
in keeping away from the calamities and thereby giving the
necessary competitive edge. Whenever some discrepancy is
identified during the process of performance appraisal care has to be
taken to draft necessary preventive measures. If all these measures
are taken care off then the EWIS performance will definitely deliver
the results.
Abstract: Web applications have become complex and crucial for many firms, especially when combined with areas such as CRM (Customer Relationship Management) and BPR (Business Process Reengineering). The scientific community has focused attention to Web application design, development, analysis, testing, by studying and proposing methodologies and tools. Static and dynamic techniques may be used to analyze existing Web applications. The use of traditional static source code analysis may be very difficult, for the presence of dynamically generated code, and for the multi-language nature of the Web. Dynamic analysis may be useful, but it has an intrinsic limitation, the low number of program executions used to extract information. Our reverse engineering analysis, used into our WAAT (Web Applications Analysis and Testing) project, applies mutational techniques in order to exploit server side execution engines to accomplish part of the dynamic analysis. This paper studies the effects of mutation source code analysis applied to Web software to build application models. Mutation-based generated models may contain more information then necessary, so we need a pruning mechanism.
Abstract: Process-oriented software development is a new
software development paradigm in which software design is modeled
by a business process which is in turn translated into a process
execution language for execution. The building blocks of this
paradigm are software units that are composed together to work
according to the flow of the business process. This new paradigm
still exhibits the characteristic of the applications built with the
traditional software component technology. This paper discusses an
approach to apply a traditional technique for software component
fabrication to the design of process-oriented software units, called
process components. These process components result from
decomposing a business process of a particular application domain
into subprocesses, and these process components can be reused to
design the business processes of other application domains. The
decomposition considers five managerial goals, namely cost
effectiveness, ease of assembly, customization, reusability, and
maintainability. The paper presents how to design or decompose
process components from a business process model and measure
some technical features of the design that would affect the
managerial goals. A comparison between the measurement values
from different designs can tell which process component design is
more appropriate for the managerial goals that have been set. The
proposed approach can be applied in Web Services environment
which accommodates process-oriented software development.
Abstract: This paper proposes a “soft systems" approach to
domain-driven design of computer-based information systems. We
propose a systemic framework combining techniques from Soft
Systems Methodology (SSM), the Unified Modelling Language
(UML), and an implementation pattern known as “Naked Objects".
We have used this framework in action research projects that have
involved the investigation and modelling of business processes using
object-oriented domain models and the implementation of software
systems based on those domain models. Within the proposed
framework, Soft Systems Methodology (SSM) is used as a guiding
methodology to explore the problem situation and to generate a
ubiquitous language (soft language) which can be used as the basis
for developing an object-oriented domain model. The domain model
is further developed using techniques based on the UML and is
implemented in software following the “Naked Objects"
implementation pattern. We argue that there are advantages from
combining and using techniques from different methodologies in this
way.
The proposed systemic framework is overviewed and justified as
multimethodologyusing Mingers multimethodology ideas.
This multimethodology approach is being evaluated through a
series of action research projects based on real-world case studies. A
Peer-Tutoring case study is presented here as a sample of the
framework evaluation process
Abstract: Owing the fact that optimization of business process
is a crucial requirement to navigate, survive and even thrive in
today-s volatile business environment, this paper presents a
framework for selecting a best-fit optimization package for solving
complex business problems. Complexity level of the problem and/or
using incorrect optimization software can lead to biased solutions of
the optimization problem. Accordingly, the proposed framework
identifies a number of relevant factors (e.g. decision variables,
objective functions, and modeling approach) to be considered during
the evaluation and selection process. Application domain, problem
specifications, and available accredited optimization approaches are
also to be regarded. A recommendation of one or two optimization
software is the output of the framework which is believed to provide
the best results of the underlying problem. In addition to a set of
guidelines and recommendations on how managers can conduct an
effective optimization exercise is discussed.
Abstract: This paper describes the challenges on the requirements engineering for developing an enterprise applications in higher
education environment. The development activities include software implementation, maintenance, and enhancement and support for online
transaction processing and overnight batch processing.
Generally, an enterprise application for higher education environment
may include Student Information System (SIS), HR/Payroll system,
Financial Systems etc. By the way, there are so many challenges in
requirement engineering phases in order to provide two distinctive
services that are production processing support and systems
development.
Abstract: In this paper we investigate how wide-ranging
organizational support and the more specific form of support,
namely management support, may influence on tourism workers
satisfaction with a cash transaction system. The IS continuance
theory, proposed by Bhattacherjee in 2001, is utilized as a
theoretical framework. This implies that both perceived usefulness
and ease of use is included in the research model, in addition to
organizational and management support. The sample consists of
500 workers from 10 cruise and tourist ferries in Scandinavia that
use a cash transaction system to perform their work tasks. Using
structural equation modelling, results indicate that organizational
support and ease of use perceptions is critical for the users- level of
satisfaction with the cash transaction system.The findings have
implications for business managers and IS practitioners that want
to increase the quality of IT-based business processes within the
tourism industry.
Abstract: The existing information system (IS) developments
methods are not met the requirements to resolve the security related
IS problems and they fail to provide a successful integration of
security and systems engineering during all development process
stages. Hence, the security should be considered during the whole
software development process and identified with the requirements
specification. This paper aims to propose an integrated security and
IS engineering approach in all software development process stages
by using i* language. This proposed framework categorizes into three
separate parts: modelling business environment part, modelling
information technology system part and modelling IS security part.
The results show that considering security IS goals in the whole
system development process can have a positive influence on system
implementation and better meet business expectations.
Abstract: Tackling emergency situations is performed based on emergency scenarios. These scenarios do not have a uniform form in the Czech Republic. They are unstructured and developed primarily in the text form. This does not allow solving emergency situations efficiently. For this reason, the paper aims at defining a Process Oriented Architecture to support and thus to improve tackling emergency situations in the Czech Republic. The innovative Process Oriented Architecture is based on the Workflow Reference Model while taking into account the options of Business Process Management Suites for the implementation of process oriented emergency scenarios. To verify the proposed architecture the Proof of Concept has been used which covers the reception of an emergency event at the district emergency operations centre. Within the particular implementation of the proposed architecture the Bonita Open Solution has been used. The architecture created in this way is suitable not only for emergency management, but also for educational purposes.
Abstract: A new paradigm for software design and development models software by its business process, translates the model into a process execution language, and has it run by a supporting execution engine. This process-oriented paradigm promotes modeling of software by less technical users or business analysts as well as rapid development. Since business process models may be shared by different organizations and sometimes even by different business domains, it is interesting to apply a technique used in traditional software component technology to design reusable business processes. This paper discusses an approach to apply a technique for software component fabrication to the design of process-oriented software units, called process components. These process components result from decomposing a business process of a particular application domain into subprocesses with an aim that the process components can be reusable in different process-based software models. The approach is quantitative because the quality of process component design is measured from technical features of the process components. The approach is also strategic because the measured quality is determined against business-oriented component management goals. A software tool has been developed to measure how good a process component design is, according to the required managerial goals and comparing to other designs. We also discuss how we benefit from reusable process components.
Abstract: Through the course of this paper we define Business Case Management and its characteristics, and highlight its link to knowledge workers. Business Case Management combines knowledge and process effectively, supporting the ad hoc and unpredictable nature of cases, and coordinate a range of other technologies to appropriately support knowledge-intensive processes. We emphasize the growing importance of knowledge workers and the current poor support for knowledge work automation. We also discuss the challenges in supporting this kind of knowledge work and propose a novel approach to overcome these challenges.
Abstract: Logistics is part of the supply chain processes that plans, implements, and controls the efficient and effective forward and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customer requirements. This research aims to investigate the current status and future direction of the use of Information Technology (IT) for logistics, focusing on Supply Chain Management (SCM) and E-Commerce adoption in Johor. Therefore, this research stresses on the type of technology being adopted, factors, benefits and barriers affecting the innovation in SCM and ECommerce technology adoption among Logistics Service Providers (LSP). A mailed questionnaire survey was conducted to collect data from 265 logistics companies in Johor. The research revealed that SCM technology adoption among LSP was higher as they had adopted SCM technology in various business processes while they perceived a high level of benefits from SCM adoption. Obviously, ECommerce technology adoption among LSP is relatively low.
Abstract: Nowadays, where most of the leading economies are
service oriented and e-business is being widely used for their
management, supply chain management has become one of the most
studied and practiced fields. Quality has an important role on today-s
business processes, so it is important to understand the impact of IT
service quality on the performance of supply chains. This paper will
start by analyzing the Supply Chain Operations Reference (SCOR)
model and each of its five activities: Plan, Source, Make, Delivery,
and Return. This article proposes a framework for analyzing Effect of
IT Service Quality on Supply Chain Performance. Using the
proposed framework, hypotheses are framed for the direct effect of IT
service quality on Supply Chain Performance and its indirect effect
through effective Supply Chain Management. The framework will be
validated empirically based on the surveys of executives of various
organizations and statistical analyses of the data collected.
Abstract: IT consultants often take over an important role as an
interface between technological, organizational and managerial
structures. As a result, the services offered are in many cases
assigned to different disciplines which can cause a lack of
transparency on the market for consulting services. However, not all
consulting products are suitable for every company because of
different frameworks and business processes. In this context the
questions arises as to what consulting products are currently offered
and how they can be compared as well as how the market for IT
consulting services is structured on the supply side. The presented
study aims to shed light on the IT consulting market by giving an
overview of the current structure of the supply-side for IT consulting
services as well as proposing a categorization of the currently
available consulting services (consulting fields) in order to provide a
theoretical background for the empirical study. Apart from these
theoretical considerations, the empirical results of field surveys on
the Austrian IT consulting market are presented and analyzed.
Abstract: Modern information and communication technologies
offer a variety of support options for the efficient handling of
customer relationships. CRM systems have been developed, which
are designed to support the processes in the areas of marketing, sales
and service. Along with technological progress, CRM systems are
constantly changing, i.e. the systems are continually enhanced by
new functions. However, not all functions are suitable for every
company because of different frameworks and business processes. In
this context the question arises whether or not CRM systems are
widely used in Austrian companies and which business processes are
most frequently supported by CRM systems. This paper aims to shed
light on the popularity of CRM systems in Austrian companies in
general and the use of different functions to support their daily
business. First of all, the paper provides a theoretical overview of the
structure of modern CRM systems and proposes a categorization of
currently available software functionality for collaborative,
operational and analytical CRM processes, which provides the
theoretical background for the empirical study. Apart from these
theoretical considerations, the paper presents the empirical results of
a field survey on the use of CRM systems in Austrian companies and
analyzes its findings.
Abstract: In view of current IT integration development of SOA, this paper examines AIS design based on SOA, including information sources collection, accounting business process integration and real-time financial reports. The main objective of this exploratory paper is to facilitate AIS research combing the Web Service, which is often ignored in accounting and computer research. It provides a conceptual framework that clarifies the interdependency between SOA and AIS, and also presents the major SOA functions in different areas of AIS
Abstract: Business process management (BPM) has become
widely accepted within business community as a means for
improving business performance. However, it is of the highest
importance to incorporate BPM as part of the curriculum at the
university level education in order to achieve the appropriate
acceptance of the method. Goal of the paper is to determine the
current state of education in business process management (BPM) at
the Croatian universities and abroad. It investigates the applied forms
of instruction and teaching methods and gives several proposals for
BPM courses improvement. Since majority of undergraduate and
postgraduate students have limited understanding of business
processes and lack of any practical experience, there is a need for
introducing new teaching approaches. Therefore, we offer some
suggestions for further improvement, among which the introduction
of simulation games environment in BPM education is strongly
recommended.
Abstract: This article concerns with the accessibility of Business
process modelling tools (BPMo tools) and business process
modelling languages (BPMo languages). Therefore the reader will be
introduced to business process management and the authors'
motivation behind this inquiry. Afterwards, the paper will reflect
problems when applying inaccessible BPMo tools. To illustrate these
problems the authors distinguish between two different categories of
issues and provide practical examples. Finally the article will present
three approaches to improve the accessibility of BPMo tools and
BPMo languages.