A Survey on Supply Chain Management and E Commerce Technology Adoption among Logistics Service Providers in Johor
Logistics is part of the supply chain processes that plans, implements, and controls the efficient and effective forward and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customer requirements. This research aims to investigate the current status and future direction of the use of Information Technology (IT) for logistics, focusing on Supply Chain Management (SCM) and E-Commerce adoption in Johor. Therefore, this research stresses on the type of technology being adopted, factors, benefits and barriers affecting the innovation in SCM and ECommerce technology adoption among Logistics Service Providers (LSP). A mailed questionnaire survey was conducted to collect data from 265 logistics companies in Johor. The research revealed that SCM technology adoption among LSP was higher as they had adopted SCM technology in various business processes while they perceived a high level of benefits from SCM adoption. Obviously, ECommerce technology adoption among LSP is relatively low.
[1] Chopra, S. and P. Meindl, Supply Chain Management. 2003: Prentice
Hall.
[2] HL, L., Creating Value through Supply Chain Integration. Supply Chain
Management Review, 2000.
[3] McLaren, et al., Supply chain management information systems
capabilities. An exploratory study of electronics manufacturers.
Information Systems and E-Business Management,, 2004. Volume
2(Numbers 2-3).
[4] Ndubisi, N.O. and M. Jantan, Evaluating IS usage in Malaysian small
and medium-sized firms using the technology acceptance model.
Logistics Information Management, 2003. 16(6): p. 440 - 450.
[5] Dagenais T and G. D, Net Markets: Driving Success in the B2B
Networked Economy. On Effect.Management Science. Vol. 43. 2002,
Toronto: McGraw-Hill Ryerson Ltd.
[6] Zailani, S., et al. Supply Chain Technology: An Empirical Study In The
Context Of Malaysia in Proceedings of the 9th Asia Pasific Industrial
Engineering & Management Systems Conference. 2008. Nusa Dua, Bali
- Indonesia.
[7] Mukhopadhyay T, Kekre S, and K. S, Business Value of Information
Technology: A Study of Electronic Data Interchange. MIS Quarterly,
1995. 19 (2): p. 137-156.
[8] Piplani, R., S. Pokharel, and A. Tan, Perspectives on the Use of
Information Technology atThird Party Logistics Service Providers in
Singapore. Asia Pacific Journal of Marketing and Logistics, 2004.
Volume 16(Number 1 ): p. 27-41.
[9] Gulati, R. and J. Garino, Get the right mix of bricks & clicks. Harvard
Business Review, 2000. Vol. 78(No. 3): p. 107-114.
[10] Delfmann, W., S. Albers, and M. Gehring, The Impact of electronic
commerce on logistics service providers. International Journal of
Physical Distribution & Logistics Management, 2002. Vol 32(No 3): p.
203-222.
[11] Logisticsworld.com. "What Is Logistics". 2006 (cited October 2009);
Available from: logisticsworld.com/logistics.htm.
[12] Turban, E., et al., Information Technology for Management -
Transforming Organizations in the Digital Economy. 6th ed. 2008, New
Jersey: John Wiley & Sons (Asia) Pte Ltd.
[13] Rushton, A., J. Oxley, and P. Croucher, Handbook of Logistics and
Distribution Management. 2nd Edition ed. 2001: Kogan Page. 512.
[14] Turban, E., et al., Electronic Commerce 2006 A Managerial Perspective.
2008, New Jersey: Pearson Education Inc.
[15] Rayport, J.F. and B.J. Jaworski, e-Commerce. E-Commerce Series.
2001, New York: McGraw-Hill/Irwin Marketspace U.
[16] Fang, L. and C.-q. Zhang, The E-Logistics Framework in E-commerce,
in ICEC'05. 2005: Xi'an China. p. 408-412.
[17] Norris G., e.a., E-Business and ERP:Transforming the Enterprise. 2000,
New York: McGraw-Hill.
[18] Kumar, R., Research Methodology -A Step-by-Step Guide for Beginners
1999, London, Thousand Oaks, New Delhi: Sage Publications.
[19] Madanan, S.K. (2008) Benchmarking the Effectiveness of Logistics
Management. Volume, 1-8
[20] NDL/HIDC (2008) Logistics Questionnaire. Volume, 1-11
[21] Patterson, K.A., C.M. Grimm, and T.M. Corsi, Adopting new
technologies for supply chain management. Transportation Research
Part E, 2003: p. 95-121.
[22] Brah, S.A. and H.Y. Lim, The effects of technology and TQM on the
performance of logistics companies. International Journal of Physical
Distribution & Logistics Management, 2006. Vol. 36(No. 3): p. 192-209.
[23] Molla, A. and P.S. Licker, eCommerce adoption in developing countries:
a model and instrument. Information & Management, 2005: p. 877-899.
[24] Tan, J., K. Tyler, and A. Manica, Business-to-business adoption of
eCommerce in China. Information & Management, 2007: p. 332-351.
[1] Chopra, S. and P. Meindl, Supply Chain Management. 2003: Prentice
Hall.
[2] HL, L., Creating Value through Supply Chain Integration. Supply Chain
Management Review, 2000.
[3] McLaren, et al., Supply chain management information systems
capabilities. An exploratory study of electronics manufacturers.
Information Systems and E-Business Management,, 2004. Volume
2(Numbers 2-3).
[4] Ndubisi, N.O. and M. Jantan, Evaluating IS usage in Malaysian small
and medium-sized firms using the technology acceptance model.
Logistics Information Management, 2003. 16(6): p. 440 - 450.
[5] Dagenais T and G. D, Net Markets: Driving Success in the B2B
Networked Economy. On Effect.Management Science. Vol. 43. 2002,
Toronto: McGraw-Hill Ryerson Ltd.
[6] Zailani, S., et al. Supply Chain Technology: An Empirical Study In The
Context Of Malaysia in Proceedings of the 9th Asia Pasific Industrial
Engineering & Management Systems Conference. 2008. Nusa Dua, Bali
- Indonesia.
[7] Mukhopadhyay T, Kekre S, and K. S, Business Value of Information
Technology: A Study of Electronic Data Interchange. MIS Quarterly,
1995. 19 (2): p. 137-156.
[8] Piplani, R., S. Pokharel, and A. Tan, Perspectives on the Use of
Information Technology atThird Party Logistics Service Providers in
Singapore. Asia Pacific Journal of Marketing and Logistics, 2004.
Volume 16(Number 1 ): p. 27-41.
[9] Gulati, R. and J. Garino, Get the right mix of bricks & clicks. Harvard
Business Review, 2000. Vol. 78(No. 3): p. 107-114.
[10] Delfmann, W., S. Albers, and M. Gehring, The Impact of electronic
commerce on logistics service providers. International Journal of
Physical Distribution & Logistics Management, 2002. Vol 32(No 3): p.
203-222.
[11] Logisticsworld.com. "What Is Logistics". 2006 (cited October 2009);
Available from: logisticsworld.com/logistics.htm.
[12] Turban, E., et al., Information Technology for Management -
Transforming Organizations in the Digital Economy. 6th ed. 2008, New
Jersey: John Wiley & Sons (Asia) Pte Ltd.
[13] Rushton, A., J. Oxley, and P. Croucher, Handbook of Logistics and
Distribution Management. 2nd Edition ed. 2001: Kogan Page. 512.
[14] Turban, E., et al., Electronic Commerce 2006 A Managerial Perspective.
2008, New Jersey: Pearson Education Inc.
[15] Rayport, J.F. and B.J. Jaworski, e-Commerce. E-Commerce Series.
2001, New York: McGraw-Hill/Irwin Marketspace U.
[16] Fang, L. and C.-q. Zhang, The E-Logistics Framework in E-commerce,
in ICEC'05. 2005: Xi'an China. p. 408-412.
[17] Norris G., e.a., E-Business and ERP:Transforming the Enterprise. 2000,
New York: McGraw-Hill.
[18] Kumar, R., Research Methodology -A Step-by-Step Guide for Beginners
1999, London, Thousand Oaks, New Delhi: Sage Publications.
[19] Madanan, S.K. (2008) Benchmarking the Effectiveness of Logistics
Management. Volume, 1-8
[20] NDL/HIDC (2008) Logistics Questionnaire. Volume, 1-11
[21] Patterson, K.A., C.M. Grimm, and T.M. Corsi, Adopting new
technologies for supply chain management. Transportation Research
Part E, 2003: p. 95-121.
[22] Brah, S.A. and H.Y. Lim, The effects of technology and TQM on the
performance of logistics companies. International Journal of Physical
Distribution & Logistics Management, 2006. Vol. 36(No. 3): p. 192-209.
[23] Molla, A. and P.S. Licker, eCommerce adoption in developing countries:
a model and instrument. Information & Management, 2005: p. 877-899.
[24] Tan, J., K. Tyler, and A. Manica, Business-to-business adoption of
eCommerce in China. Information & Management, 2007: p. 332-351.
@article{"International Journal of Business, Human and Social Sciences:51684", author = "Mohd Iskandar bin Illyas Tan and Iziati Saadah bt Ibrahim", title = "A Survey on Supply Chain Management and E Commerce Technology Adoption among Logistics Service Providers in Johor", abstract = "Logistics is part of the supply chain processes that plans, implements, and controls the efficient and effective forward and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet customer requirements. This research aims to investigate the current status and future direction of the use of Information Technology (IT) for logistics, focusing on Supply Chain Management (SCM) and E-Commerce adoption in Johor. Therefore, this research stresses on the type of technology being adopted, factors, benefits and barriers affecting the innovation in SCM and ECommerce technology adoption among Logistics Service Providers (LSP). A mailed questionnaire survey was conducted to collect data from 265 logistics companies in Johor. The research revealed that SCM technology adoption among LSP was higher as they had adopted SCM technology in various business processes while they perceived a high level of benefits from SCM adoption. Obviously, ECommerce technology adoption among LSP is relatively low.
", keywords = "E-Commerce, Johor, Logistics Service Providers,Supply Chain Management.", volume = "4", number = "5", pages = "483-6", }
