Abstract: Modern information and communication technologies
offer a variety of support options for the efficient handling of
customer relationships. CRM systems have been developed, which
are designed to support the processes in the areas of marketing, sales
and service. Along with technological progress, CRM systems are
constantly changing, i.e. the systems are continually enhanced by
new functions. However, not all functions are suitable for every
company because of different frameworks and business processes. In
this context the question arises whether or not CRM systems are
widely used in Austrian companies and which business processes are
most frequently supported by CRM systems. This paper aims to shed
light on the popularity of CRM systems in Austrian companies in
general and the use of different functions to support their daily
business. First of all, the paper provides a theoretical overview of the
structure of modern CRM systems and proposes a categorization of
currently available software functionality for collaborative,
operational and analytical CRM processes, which provides the
theoretical background for the empirical study. Apart from these
theoretical considerations, the paper presents the empirical results of
a field survey on the use of CRM systems in Austrian companies and
analyzes its findings.
Abstract: Based on the homotopy perturbation method (HPM)
and Padé approximants (PA), approximate and exact solutions are
obtained for cubic Boussinesq and modified Boussinesq equations.
The obtained solutions contain solitary waves, rational solutions.
HPM is used for analytic treatment to those equations and PA for
increasing the convergence region of the HPM analytical solution.
The results reveal that the HPM with the enhancement of PA is a
very effective, convenient and quite accurate to such types of partial
differential equations.
Abstract: We present a simplified equalization technique for a
π/4 differential quadrature phase shift keying ( π/4 -DQPSK) modulated
signal in a multipath fading environment. The proposed equalizer is
realized as a fractionally spaced adaptive decision feedback equalizer
(FS-ADFE), employing exponential step-size least mean square
(LMS) algorithm as the adaptation technique. The main advantage of
the scheme stems from the usage of exponential step-size LMS algorithm
in the equalizer, which achieves similar convergence behavior
as that of a recursive least squares (RLS) algorithm with significantly
reduced computational complexity. To investigate the finite-precision
performance of the proposed equalizer along with the π/4 -DQPSK
modem, the entire system is evaluated on a 16-bit fixed point digital
signal processor (DSP) environment. The proposed scheme is found
to be attractive even for those cases where equalization is to be
performed within a restricted number of training samples.
Abstract: One of the main concerns in the Information Technology field is adoption with new technologies in organizations which may result in increasing the usage paste of these technologies.This study aims to look at the issue of culture-s role in accepting and using new technologies in organizations. The study examines the effect of culture on accepting and intention to use new technology in organizations. Studies show culture is one of the most important barriers in adoption new technologies. The model used for accepting and using new technology is Technology Acceptance Model (TAM), while for culture and dimensions a well-known theory by Hofsted was used. Results of the study show significant effect of culture on intention to use new technologies. All four dimensions of culture were tested to find the strength of relationship with behavioral intention to use new technologies. Findings indicate the important role of culture in the level of intention to use new technologies and different role of each dimension to improve adaptation process. The study suggests that transferring of new technologies efforts are most likely to be successful if the parties are culturally aligned.
Abstract: The purpose of this research is to disentangle and
validate the underlying factorial-structure of Ecotourism Experiential
Value (EEV) measurement scale and subsequently investigate its
psychometric properties. The analysis was based on a sample of 225
eco-tourists, collected at the vicinity of Taman Negara National Park
(TNNP) via interviewer-administered questionnaire. Exploratory
factor analysis (EFA) was performed to determine the factorial
structure of EEV. Subsequently, to confirm and validate the factorial
structure and assess the psychometric properties of EEV,
confirmatory factor analysis (CFA) was executed. In addition, to
establish the nomological validity of EEV a structural model was
developed to examine the effect of EEV on Total Eco-tourist
Experience Quality (TEEQ). It is unveiled that EEV is a secondorder
six-factorial structure construct and it scale has adequately met
the psychometric criteria, thus could permit interpretation of results
confidently. The findings have important implications for future
research directions and management of ecotourism destination.
Abstract: Nowadays, the plant location selection has a critical
impact on the performance of numerous companies. In this paper, a
methodology is presented to solve this problem. The three decision
making methods, namely Delphi, AHP and improved VIKOR, are
hybridized in order to make the best use of information available
based on the decision makers or experts. In this respect, the aim of
using Delphi is to select the most influential criteria by a few decision
makers. The AHP is utilized to give weights of the selected criteria.
Finally, the improved VIKOR method is applied to rank alternatives.
At the end of paper, an application example demonstrates the
applicability of the proposed methodology.
Abstract: With the development of the Polyvinyl chloride
(PVC) products in many applications, the challenge of investigating
the raw material composition and reducing the cost have both
become more and more important. Considerable research has been
done investigating the effect of additives on the PVC products. Most
of the PVC composites research investigates only the effect of
single/few factors, at a time. This isolated consideration of the input
factors does not take in consideration the interaction effect of the
different factors. This paper implements a mixture experimental
design approach to find out a cost-effective PVC composition for the
production of electrical-insulation cables considering the ASTM
Designation (D) 6096. The results analysis showed that a minimum
cost can be achieved through using 20% virgin PVC, 18.75%
recycled PVC, 43.75% CaCO3 with participle size 10 microns, 14%
DOP plasticizer, and 3.5% CPW plasticizer. For maximum UTS the
compound should consist of: 17.5% DOP, 62.5% virgin PVC, and
20.0% CaCO3 of particle size 5 microns. Finally, for the highest
ductility the compound should be made of 35% virgin PVC, 20%
CaCO3 of particle size 5 microns, and 45.0% DOP plasticizer.
Abstract: Compliance requires an effective communication
within an enterprise as well as towards a company-s external
environment. This requirement commences with the
implementation of compliance within large scale compliance
projects and still persists in the compliance reporting within
standard operations. On the one hand the understanding of
compliance necessities within the organization is promoted.
On the other hand reduction of asymmetric information with
compliance stakeholders is achieved. To reach this goal, a
central reporting must provide a consolidated view of different
compliance efforts- statuses. A concept which could be
adapted for this purpose is the balanced scorecard by Kaplan /
Norton. This concept has not been analyzed in detail
concerning its adequacy for a holistic compliance reporting
starting in compliance projects until later usage in regularly
compliance operations.
At first, this paper evaluates if a holistic compliance
reporting can be designed by using the balanced scorecard
concept. The current status of compliance reporting clearly
shows that scorecards are generally accepted as a compliance
reporting tool and are already used for corporate governance
reporting. Additional specialized compliance IT - solutions
exist in the market. After the scorecard-s adequacy is
thoroughly examined and proofed, an example strategy map as
the basis to derive a compliance balanced scorecard is defined.
This definition answers the question on proceeding in
designing a compliance reporting tool.
Abstract: This paper discusses coordinated reactive power -
voltage (Q-V) control in a multi machine steam power plant. The
drawbacks of manual Q-V control are briefly listed, and the design
requirements for coordinated Q-V controller are specified.
Theoretical background and mathematical model of the new
controller are presented next followed by validation of developed
Matlab/Simulink model through comparison with recorded
responses in real steam power plant and description of practical
realisation of the controller. Finally, the performance of
commissioned controller is illustrated on several examples of
coordinated Q-V control in real steam power plant and compared
with manual control.
Abstract: It is necessary to incorporate technological advances
achieved in the field of engineering into dentistry in order to enhance
the process of diagnosis, treatment planning and enable the doctors to
render better treatment to their patients. To achieve this ultimate goal
long distance collaborations are often necessary. This paper discusses
the various collaborative tools and their applications to solve a few
burning problems confronted by the dentists. Customization is often
the solution to most of the problems. But rapid designing,
development and cost effective manufacturing is a difficult task to
achieve. This problem can be solved using the technique of digital
manufacturing. Cases from 6 major branches of dentistry have been
discussed and possible solutions with the help of state of art
technology using rapid digital manufacturing have been proposed in
the present paper. The paper also entails the usage of existing tools in
collaborative and digital manufacturing area.
Abstract: Mature landfill leachates contain some macromolecular organic substances that are resistant to biological degradation. Recently, Fenton-s oxidation has been investigated for chemical treatment or pre-treatment of mature landfill leachates. The aim of this study was to reduce the recalcitrant organic load still remaining after the complete treatment of a mature landfill leachate by Fenton-s oxidation post-treatment. The effect of various parameters such as H2O2 to Fe2+ molar ratio, dosage of Fe2+ reagent, initial pH, reaction time and initial chemical oxygen demand (COD) strength, that have an important role on the oxidation, was analysed. A molar ratio H2O2/Fe2+ = 3, a Fe2+ dosage of 4 mmol·L-1, pH 3, and a reaction time of 40 min were found to achieve better oxidation performances. At these favorable conditions, COD removal efficiency was 60.9% and 31.1% for initial COD of 93 and 743 mg·L-1 respectively (diluted and non diluted leachate). Fenton-s oxidation also presented good results for color removal. In spite of being extremely difficult to treat this leachate, the above results seem rather encouraging on the application of Fenton-s oxidation.
Abstract: The cardiovascular system has become the most
important subject of clinical research, particularly measurement of
arterial blood flow. Therefore correct determination of arterial
diameter is crucial. We propose a novel, semi-automatic method for
artery lumen detection. The method is based on Gaussian probability
function. Usability of our proposed method was assessed by
analyzing ultrasound B-mode CFA video sequences acquired from
eleven healthy volunteers. The correlation coefficient between the
manual and semi-automatic measurement of arterial diameter was
0.996. Our proposed method for detecting artery boundary is novel
and accurate enough for the measurement of artery diameter.
Abstract: The ubiquitous payment problems within construction
industry of China are notoriously hard to be resolved, thus lead to a
series of impacts to the industry chain. Among of them, the most direct
result is affecting the normal operation of contractors negatively. A
wealth of research has already discussed reasons of the payment
problems by introducing a number of possible improvement strategies.
But the causalities of these problems are still far from harsh reality. In
this paper, the authors propose a model for cash flow system of
construction projects by introducing System Dynamics techniques to
explore causal facets of the payment problem. The effects of payment
arrears on both cash flow and profitability of project are simulated into
four scenarios by using data from real projects. Simulating results
show visible clues to help contractors quantitatively determining the
consequences for the construction project that arise from payment
delay.
Abstract: The interrelationship between international stock
markets has been a key study area among the financial market
researchers for international portfolio management and risk
measurement. The characteristics of security returns and their
dynamics play a vital role in the financial market theory. This study
is an attempt to find out the dynamic linkages among the equity
market of USA and emerging markets of Pakistan and India using
daily data covering the period of January 2003–December 2009. The
study utilizes Johansen (Journal of Economic Dynamics and Control,
12, 1988) and Johansen and Juselius (Oxford Bulletin of Economics
and Statistics, 52, 1990) cointegration procedure for long run
relationship and Granger-causality tests based on Toda and
Yamamoto (Journal of Econometrics, 66, 1995) methodology.
No cointegration was found among stock markets of USA, Pakistan
and India, while Granger-causality test showed the evidence of
unidirectional causality running from New York stock exchange to
Bombay and Karachi stock exchanges.
Abstract: Tablet computers and Multifunctional Hardcopy Devices (MHDs) are common devices in daily life. Though, many scientific studies have not been published. The tablet computers are straightforward to use whereas the MHDs are comparatively difficult to use. Thus, to assist different levels of users, we propose combining these two devices to achieve straightforward intelligent user interface (UI) and versatile What You See Is What You Get (WYSIWYG) document management and production. Our approach to this issue is to design an intelligent user dependent UI for a MHD applying a tablet computer. Furthermore, we propose hardware interconnection and versatile intelligent software between these two devices. In this study, we first provide a state-of-the-art survey on MHDs and tablet computers, and their interconnections. Secondly we provide a comparative UI survey on two state-of-the-art MHDs with a proposal of a novel UI for the MHDs using Jakob Nielsen-s Ten Usability Heuristics Evaluation.
Abstract: Component-Based software engineering provides an
opportunity for better quality and increased productivity in software
development by using reusable software components [10]. One of the
most critical aspects of the quality of a software system is its
performance. The systematic application of software performance
engineering techniques throughout the development process can help
to identify design alternatives that preserve desirable qualities such
as extensibility and reusability while meeting performance objectives
[1]. In the present scenario, software engineering methodologies
strongly focus on the functionality of the system, while applying a
“fix- it-later" approach to software performance aspects [3]. As a
result, lengthy fine-tunings, expensive extra hard ware, or even
redesigns are necessary for the system to meet the performance
requirements. In this paper, we propose design based,
implementation independent, performance prediction approach to
reduce the overhead associated in the later phases while developing a
performance guaranteed software product with the help of Unified
Modeling Language (UML).
Abstract: This research analyzes factors affecting the success of
Litecoin Value within Thailand and develops a guideline for selfreliance
for effective business implementation. Samples in this study
included 119 people through surveys. The results revealed four main
factors affecting the success as follows: 1) Future Career training
should be pursued in applied Litecoin development. 2) Didn't grasp
the concept of a digital currency or see the benefit of a digital
currency. 3) There is a great need to educate the next generation of
learners on the benefits of Litecoin within the community. 4) A great
majority didn't know what Litecoin was.
The guideline for self-reliance planning consisted of 4 aspects: 1)
Development planning: by arranging meet up groups to conduct
further education on Litecoin and share solutions on adoption into
every day usage. Local communities need to develop awareness of
the usefulness of Litecoin and share the value of Litecoin among
friends and family. 2) Computer Science and Business Management
staff should develop skills to expand on the benefits of Litecoin
within their departments. 3) Further research should be pursued on
how Litecoin Value can improve business and tourism within
Thailand. 4) Local communities should focus on developing Litecoin
awareness by encouraging street vendors to accept Litecoin as
another form of payment for services rendered.
Abstract: A study was conducted to formally characterize
notebook computer performance under various environmental and
usage conditions. Software was developed to collect data from the
operating system of the computer. An experiment was conducted to
evaluate the performance parameters- variations, trends, and
correlations, as well as the extreme value they can attain in various
usage and environmental conditions. An automated software script
was written to simulate user activity. The variability of each
performance parameter was addressed by establishing the empirical
relationship between performance parameters. These equations were
presented as baseline estimates for performance parameters, which
can be used to detect system deviations from normal operation and
for prognostic assessment. The effect of environmental factors,
including different power sources, ambient temperatures, humidity,
and usage, on performance parameters of notebooks was studied.
Abstract: Environmental impact assessment (EIA) is a procedure tool of environmental management for identifying, predicting, evaluating and mitigating the adverse effects of development proposals. EIA reports usually analyze how the amounts or concentrations of pollutants obey the relevant standards. Actually, many analytical tools can deepen the analysis of environmental impacts in EIA reports, such as life cycle assessment (LCA) and environmental risk assessment (ERA). Life cycle impact assessment (LCIA) is one of steps in LCA to introduce the causal relationships among environmental hazards and damage. Incorporating the LCIA concept into ERA as an integrated tool for EIA can extend the focus of the regulatory compliance of environmental impacts to determine of the significance of environmental impacts. Sometimes, when using integrated tools, it is necessary to consider fuzzy situations due to insufficient information; therefore, ERA should be generalized to fuzzy risk assessment (FRA). Finally, the use of the proposed methodology is demonstrated through the study case of the expansion plan of the world-s largest plastics processing factory.
Abstract: Reasonably priced and well-constructed housing must
be an integral and element supporting a healthy society. The absence
of housing everyone in society can afford negatively affects the
people's health, education, ability to get jobs, develop their
community. Without access to decent housing, economic
development, integration of immigrants and inclusiveness, the society
is negatively impacted. Canada has a sterling record in creating
housing compared to many other nations around the globe. Canadian
housing gets support from a mature and responsive mortgage network
and a top-quality construction industry as well as safe and excellent
quality building materials that are readily available. Yet 1.7 million
Canadian households occupy substandard abodes. During the past
hundred years, Canada's government has made a wide variety of
attempts to provide decent residential facilities every Canadian can
afford. Despite these laudable efforts, today Canada is left with
housing that is inadequate for many Canadians. People who own their
housing are given all kinds of privileges and perks, while people with
relatively low incomes who rent their apartments or houses are
discriminated against.
To help solve these problems, zoning that is based on an
"inclusionary" philosophy is tool developed to help provide people
the affordable residences that they need. No, thirty years after its
introduction, this type of zoning has been shown effective in helping
build and provide Canadians with a houses or apartments they can
afford to pay for. Using this form of zoning can have different results
+depending on where and how it is used. After examining Canadian
affordable housing and four American cases where this type of
zoning was enforced in the USA, this makes various
recommendations for expanding Canadians' access to housing they
can afford.