Abstract: Modern information and communication technologies
offer a variety of support options for the efficient handling of
customer relationships. CRM systems have been developed, which
are designed to support the processes in the areas of marketing, sales
and service. Along with technological progress, CRM systems are
constantly changing, i.e. the systems are continually enhanced by
new functions. However, not all functions are suitable for every
company because of different frameworks and business processes. In
this context the question arises whether or not CRM systems are
widely used in Austrian companies and which business processes are
most frequently supported by CRM systems. This paper aims to shed
light on the popularity of CRM systems in Austrian companies in
general and the use of different functions to support their daily
business. First of all, the paper provides a theoretical overview of the
structure of modern CRM systems and proposes a categorization of
currently available software functionality for collaborative,
operational and analytical CRM processes, which provides the
theoretical background for the empirical study. Apart from these
theoretical considerations, the paper presents the empirical results of
a field survey on the use of CRM systems in Austrian companies and
analyzes its findings.
Abstract: This paper aims to present the reviews of the
application of neural network in shunt active power filter (SAPF).
From the review, three out of four components of SAPF structure,
which are harmonic detection component, compensating current
control, and DC bus voltage control, have been adopted some of
neural network architecture as part of its component or even
substitution. The objectives of most papers in using neural network in
SAPF are to increase the efficiency, stability, accuracy, robustness,
tracking ability of the systems of each component. Moreover,
minimizing unneeded signal due to the distortion is the ultimate goal
in applying neural network to the SAPF. The most famous
architecture of neural network in SAPF applications are ADALINE
and Backpropagation (BP).
Abstract: With the exponential growth of networked system and
application such as eCommerce, the demand for effective internet
security is increasing. Cryptology is the science and study of systems
for secret communication. It consists of two complementary fields of
study: cryptography and cryptanalysis. The application of genetic
algorithms in the cryptanalysis of knapsack ciphers is suggested by
Spillman [7]. In order to improve the efficiency of genetic algorithm
attack on knapsack cipher, the previously published attack was
enhanced and re-implemented with variation of initial assumptions
and results are compared with Spillman results. The experimental
result of research indicates that the efficiency of genetic algorithm
attack on knapsack cipher can be improved with variation of initial
assumption.
Abstract: Currently, the Malaysian construction industry is
focusing on transforming construction processes from conventional
building methods to the Industrialized Building System (IBS). Still,
research on the decision making of IBS technology adoption with the
influence of contextual factors is scarce. The purpose of this paper is
to explore how contextual factors influence the IBS decision making
in building projects which is perceived by those involved in
construction industry namely construction stakeholders and IBS
supply chain members. Theoretical background, theoretical
frameworks and literatures which identify possible contextual factors
that influence decision making towards IBS technology adoption are
presented. This paper also discusses the importance of contextual
factors in IBS decision making, highlighting some possible crossover
benefits and making some suggestions as to how these can be
utilized. Conclusions are drawn and recommendations are made with
respect to the perception of socio-economic, IBS policy and IBS
technology associated with building projects.
Abstract: Irradiated material is a typical example of a complex
system with nonlinear coupling between its elements. During
irradiation the radiation damage is developed and this development
has bifurcations and qualitatively different kinds of behavior.
The accumulation of primary defects in irradiated crystals is
considered in frame work of nonlinear evolution of complex system.
The thermo-concentration nonlinear feedback is carried out as a
mechanism of self-oscillation development.
It is shown that there are two ways of the defect density evolution
under stationary irradiation. The first is the accumulation of defects;
defect density monotonically grows and tends to its stationary state
for some system parameters. Another way that takes place for
opportune parameters is the development of self-oscillations of the
defect density.
The stationary state, its stability and type are found. The
bifurcation values of parameters (environment temperature, defect
generation rate, etc.) are obtained. The frequency of the selfoscillation
and the conditions of their development is found and
rated. It is shown that defect density, heat fluxes and temperature
during self-oscillations can reach much higher values than the
expected steady-state values. It can lead to a change of typical
operation and an accident, e.g. for nuclear equipment.
Abstract: LABVIEW is a graphical programming language that has its roots in automation control and data acquisition. In this paper we have utilized this platform to provide a powerful toolset for process identification and control of nonlinear systems based on artificial neural networks (ANN). This tool has been applied to the monitoring and control of a lab-scale distillation column DELTALAB DC-SP. The proposed control scheme offers high speed of response for changes in set points and null stationary error for dual composition control and shows robustness in presence of externally imposed disturbance.
Abstract: In this paper we have proposed a methodology to
develop an amperometric biosensor for the analysis of glucose
concentration using a simple microcontroller based data acquisition
system. The work involves the development of Detachable
Membrane Unit (enzyme based biomembrane) with immobilized
glucose oxidase on the membrane and interfacing the same to the
signal conditioning system. The current generated by the biosensor
for different glucose concentrations was signal conditioned, then
acquired and computed by a simple AT89C51-microcontroller. The
optimum operating parameters for the better performance were found
and reported. The detailed performance evaluation of the biosensor
has been carried out. The proposed microcontroller based biosensor
system has the sensitivity of 0.04V/g/dl, with a resolution of
50mg/dl. It has exhibited very good inter day stability observed up to
30 days. Comparing to the reference method such as HPLC, the
accuracy of the proposed biosensor system is well within ± 1.5%.
The system can be used for real time analysis of glucose
concentration in the field such as, food and fermentation and clinical
(In-Vitro) applications.
Abstract: Collaborative working environments for distance
education can be considered as a more generic form of contemporary
remote labs. At present, the majority of existing real laboratories are
not constructed to allow the involved participants to collaborate in
real time. To make this revolutionary learning environment possible
we must allow the different users to carry out an experiment
simultaneously. In recent times, multi-user environments are
successfully applied in many applications such as air traffic control
systems, team-oriented military systems, chat-text tools, multi-player
games etc. Thus, understanding the ideas and techniques behind these
systems could be of great importance in the contribution of ideas to
our e-learning environment for collaborative working. In this
investigation, collaborative working environments from theoretical
and practical perspectives are considered in order to build an
effective collaborative real laboratory, which allows two students or
more to conduct remote experiments at the same time as a team. In
order to achieve this goal, we have implemented distributed system
architecture, enabling students to obtain an automated help by either
a human tutor or a rule-based e-tutor.
Abstract: We present our ongoing work on the development
of a new quadrotor aerial vehicle which has a tilt-wing
mechanism. The vehicle is capable of take-off/landing in vertical flight mode (VTOL) and flying over long distances in horizontal flight mode. Full dynamic model of the vehicle is derived using
Newton-Euler formulation. Linear and nonlinear controllers for
the stabilization of attitude of the vehicle and control of its
altitude have been designed and implemented via simulations. In particular, an LQR controller has been shown to be quite
effective in the vertical flight mode for all possible yaw angles. A sliding mode controller (SMC) with recursive nature has also
been proposed to stabilize the vehicle-s attitude and altitude. Simulation results show that proposed controllers provide
satisfactory performance in achieving desired maneuvers.
Abstract: As the Internet continues to grow at a rapid pace as
the primary medium for communications and commerce and as
telecommunication networks and systems continue to expand their
global reach, digital information has become the most popular and
important information resource and our dependence upon the
underlying cyber infrastructure has been increasing significantly.
Unfortunately, as our dependency has grown, so has the threat to the
cyber infrastructure from spammers, attackers and criminal
enterprises. In this paper, we propose a new machine learning based
network intrusion detection framework for cyber security. The
detection process of the framework consists of two stages: model
construction and intrusion detection. In the model construction stage,
a semi-supervised machine learning algorithm is applied to a
collected set of network audit data to generate a profile of normal
network behavior and in the intrusion detection stage, input network
events are analyzed and compared with the patterns gathered in the
profile, and some of them are then flagged as anomalies should these
events are sufficiently far from the expected normal behavior. The
proposed framework is particularly applicable to the situations where
there is only a small amount of labeled network training data
available, which is very typical in real world network environments.
Abstract: Quality of Service (QoS) Routing aims to find path between source and destination satisfying the QoS requirements which efficiently using the network resources and underlying routing algorithm and to fmd low-cost paths that satisfy given QoS constraints. One of the key issues in providing end-to-end QoS guarantees in packet networks is determining feasible path that satisfies a number of QoS constraints. We present a Optimized Multi- Constrained Routing (OMCR) algorithm for the computation of constrained paths for QoS routing in computer networks. OMCR applies distance vector to construct a shortest path for each destination with reference to a given optimization metric, from which a set of feasible paths are derived at each node. OMCR is able to fmd feasible paths as well as optimize the utilization of network resources. OMCR operates with the hop-by-hop, connectionless routing model in IP Internet and does not create any loops while fmding the feasible paths. Nodes running OMCR not necessarily maintaining global view of network state such as topology, resource information and routing updates are sent only to neighboring nodes whereas its counterpart link-state routing method depend on complete network state for constrained path computation and that incurs excessive communication overhead.
Abstract: As the enormous amount of on-line text grows on the
World-Wide Web, the development of methods for automatically
summarizing this text becomes more important. The primary goal of
this research is to create an efficient tool that is able to summarize
large documents automatically. We propose an Evolving
connectionist System that is adaptive, incremental learning and
knowledge representation system that evolves its structure and
functionality. In this paper, we propose a novel approach for Part of
Speech disambiguation using a recurrent neural network, a paradigm
capable of dealing with sequential data. We observed that
connectionist approach to text summarization has a natural way of
learning grammatical structures through experience. Experimental
results show that our approach achieves acceptable performance.
Abstract: Ontology is widely being used as a tool for organizing
information, creating the relation between the subjects within the
defined knowledge domain area. Various fields such as Civil,
Biology, and Management have successful integrated ontology in
decision support systems for managing domain knowledge and to
assist their decision makers. Gross pollutant traps (GPT) are devices
used in trapping and preventing large items or hazardous particles in
polluting and entering our waterways. However choosing and
determining GPT is a challenge in Malaysia as there are inadequate
GPT data repositories being captured and shared. Hence ontology is
needed to capture, organize and represent this knowledge into
meaningful information which can be contributed to the efficiency of
GPT selection in Malaysia urbanization. A GPT Ontology framework
is therefore built as the first step to capture GPT knowledge which
will then be integrated into the decision support system. This paper
will provide several examples of the GPT ontology, and explain how
it is constructed by using the Protégé tool.
Abstract: The development of shape and size of a crack in a
pressure vessel under uniaxial and biaxial loadings is important in
fitness-for-service evaluations such as leak-before-break. In this
work finite element modelling was used to evaluate the mean stress
and the J-integral around a front of a surface-breaking crack. A
procedure on the basis of ductile tearing resistance curves of high and
low constrained fracture mechanics geometries was developed to
estimate the amount of ductile crack extension for surface-breaking
cracks and to show the evolution of the initial crack shape. The
results showed non-uniform constraint levels and crack driving forces
around the crack front at large deformation levels. It was also shown
that initially semi-elliptical surface cracks under biaxial load
developed higher constraint levels around the crack front than in
uniaxial tension. However similar crack shapes were observed with
more extensions associated with cracks under biaxial loading.
Abstract: The third phase of web means semantic web requires many web pages which are annotated with metadata. Thus, a crucial question is where to acquire these metadata. In this paper we propose our approach, a semi-automatic method to annotate the texts of documents and web pages and employs with a quite comprehensive knowledge base to categorize instances with regard to ontology. The approach is evaluated against the manual annotations and one of the most popular annotation tools which works the same as our tool. The approach is implemented in .net framework and uses the WordNet for knowledge base, an annotation tool for the Semantic Web.
Abstract: The complexity of today-s software systems makes
collaborative development necessary to accomplish tasks.
Frameworks are necessary to allow developers perform their tasks
independently yet collaboratively. Similarity detection is one of the
major issues to consider when developing such frameworks. It allows
developers to mine existing repositories when developing their own
views of a software artifact, and it is necessary for identifying the
correspondences between the views to allow merging them and
checking their consistency. Due to the importance of the
requirements specification stage in software development, this paper
proposes a framework for collaborative development of Object-
Oriented formal specifications along with a similarity detection
approach to support the creation, merging and consistency checking
of specifications. The paper also explores the impact of using
additional concepts on improving the matching results. Finally, the
proposed approach is empirically evaluated.
Abstract: Personal computers draw non-sinusoidal current
with odd harmonics more significantly. Power Quality of
distribution networks is severely affected due to the flow of these
generated harmonics during the operation of electronic loads. In
this paper, mathematical modeling of odd harmonics in current like
3rd, 5th, 7th and 9th influencing the power quality has been presented.
Live signals have been captured with the help of power quality
analyzer for analysis purpose. The interesting feature is that Total
Harmonic Distortion (THD) in current decreases with the increase
of nonlinear loads has been verified theoretically. The results
obtained using mathematical expressions have been compared with
the practical results and exciting results have been found.
Abstract: This paper outlines the development of a learning retrieval agent. Task of this agent is to extract knowledge of the Active Semantic Network in respect to user-requests. Based on a reinforcement learning approach, the agent learns to interpret the user-s intention. Especially, the learning algorithm focuses on the retrieval of complex long distant relations. Increasing its learnt knowledge with every request-result-evaluation sequence, the agent enhances his capability in finding the intended information.
Abstract: This work presents the results of a study carried out to
determine the sliding wear behavior and its effect on the process
parameters of components manufactured by direct metal laser
sintering (DMLS). A standard procedure and specimen had been used
in the present study to find the wear behavior. Using Taguchi-s
experimental technique, an orthogonal array of modified L8 had been
developed. Sliding wear testing using pin-on-disk machine was
carried out and analysis of variance (ANOVA) technique was used to
investigate the effect of process parameters and to identify the main
process parameter that influences the properties of wear behavior on
the DMLS components. It has been found that part orientation, one
of the selected process parameter had more influence on wear as
compared to other selected process parameters.
Abstract: This work presents the highly accurate numerical calculation
of the natural frequencies for functionally graded beams with
simply supported boundary conditions. The Timoshenko first order
shear deformation beam theory and the higher order shear deformation
beam theory of Reddy have been applied to the functionally
graded beams analysis. The material property gradient is assumed
to be in the thickness direction. The Hamilton-s principle is utilized
to obtain the dynamic equations of functionally graded beams. The
influences of the volume fraction index and thickness-to-length ratio
on the fundamental frequencies are discussed. Comparison of the
numerical results for the homogeneous beam with Euler-Bernoulli
beam theory results show that the derived model is satisfactory.