Abstract: Contact centres have been exemplars of scientific management in the discipline of operations management for more than a decade now. With the movement of industries from a resource based economy to knowledge based economy businesses have started to realize the customer eccentricity being the key to sustainability amidst high velocity of the market. However, as technologies have converged and advanced, so have the contact centres. Contact Centres have redirected the supply chains and the concept of retailing is highly diminished due to over exaggeration of cost reduction strategies. In conditions of high environmental velocity together with services featuring considerable information intensity contact centres will require up to date and enlightened agents to satisfy the demands placed upon them by those requesting their services. In this paper we examine salient factors such as Power Distance, Knowledge structures and the dynamics of job specialisation and enlargement to suggest critical success factors in the domain of contact centres.
Abstract: The motion planning technique described in this paper has been developed to eliminate or reduce the residual vibrations of belt-driven rotary platforms, while maintaining unchanged the motion time and the total angular displacement of the platform. The proposed approach is based on a suitable choice of the motion command given to the servomotor that drives the mechanical device; this command is defined by some numerical coefficients which determine the shape of the displacement, velocity and acceleration profiles. Using a numerical optimization technique, these coefficients can be changed without altering the continuity conditions imposed on the displacement and its time derivatives at the initial and final time instants. The proposed technique can be easily and quickly implemented on an actual device, since it requires only a simple modification of the motion command profile mapped in the memory of the electronic motion controller.
Abstract: This paper proposes and implements an core transform architecture, which is one of the major processes in HEVC video compression standard. The proposed core transform architecture is implemented with only adders and shifters instead of area-consuming multipliers. Shifters in the proposed core transform architecture are implemented in wires and multiplexers, which significantly reduces chip area. Also, it can process from 4×4 to 16×16 blocks with common hardware by reusing processing elements. Designed core transform architecture in 0.13um technology can process a 16×16 block with 2-D transform in 130 cycles, and its gate count is 101,015 gates.
Abstract: In recent years, the relevance feedback technology is regarded in content-based image retrieval. This paper suggests a neural networks feedback algorithm based on the radial basis function, coming to extract the semantic character of image. The results of experiment indicated that the performance of this relevance feedback is better than the feedback algorithm based on Single-RBF.
Abstract: Bumpers play an important role in preventing the
impact energy from being transferred to the automobile and
passengers. Saving the impact energy in the bumper to be released in
the environment reduces the damages of the automobile and
passengers.
The goal of this paper is to design a bumper with minimum weight
by employing the Glass Material Thermoplastic (GMT) materials.
This bumper either absorbs the impact energy with its deformation or
transfers it perpendicular to the impact direction.
To reach this aim, a mechanism is designed to convert about 80%
of the kinetic impact energy to the spring potential energy and
release it to the environment in the low impact velocity according to
American standard1. In addition, since the residual kinetic energy
will be damped with the infinitesimal elastic deformation of the
bumper elements, the passengers will not sense any impact. It should
be noted that in this paper, modeling, solving and result-s analysis
are done in CATIA, LS-DYNA and ANSYS V8.0 software
respectively.
Abstract: Aerospace vehicles are subjected to non-uniform
thermal loading that may cause thermal buckling. A study was
conducted on the thermal post-buckling of shape memory alloy
composite plates subjected to the non-uniform tent-like temperature
field. The shape memory alloy wires were embedded within the
laminated composite plates to add recovery stress to the plates. The
non-linear finite element model that considered the recovery stress of
the shape memory alloy and temperature dependent properties of the
shape memory alloy and composite matrix along with its source
codes were developed. It was found that the post-buckling paths of
the shape memory alloy composite plates subjected to various tentlike
temperature fields were stable within the studied temperature
range. The addition of shape memory alloy wires to the composite
plates was found to significantly improve the post-buckling behavior
of laminated composite plates under non-uniform temperature
distribution.
Abstract: In this paper, we describe a rule-based message passing method to support developing collaborative applications, in which multiple users share resources in distributed environments. Message communications of applications in collaborative environments tend to be very complex because of the necessity to manage context situations such as sharing events, access controlling of users, and network places. In this paper, we propose a message communications method based on unification of artificial intelligence and logic programming for defining rules of such context information in a procedural object-oriented programming language. We also present an implementation of the method as java classes.
Abstract: The morphological short-term evolution of Ponta do Tubarão Island (PTI) was investigated through high accurate surveys based on post-processed kinematic (PPK) relative positioning on Global Navigation Satellite Systems (GNSS). PTI is part of a barrier island system on a high energy northeast Brazilian coastal environment and also an area of high environmental sensitivity. Surveys were carried out quarterly over a two years period from May 2010 to May 2012. This paper assesses statically the performance of digital elevation models (DEM) derived from different interpolation methods to represent morphologic features and to quantify volumetric changes and TIN models shown the best results to that purposes. The MDE allowed quantifying surfaces and volumes in detail as well as identifying the most vulnerable segments of the PTI to erosion and/or accumulation of sediments and relate the alterations to climate conditions. The coastal setting and geometry of PTI protects a significant mangrove ecosystem and some oil and gas facilities installed in the vicinities from damaging effects of strong oceanwaves and currents. Thus, the maintenance of PTI is extremely required but the prediction of its longevity is uncertain because results indicate an irregularity of sedimentary balance and a substantial decline in sediment supply to this coastal area.
Abstract: Efficient storage, transmission and use of video information are key requirements in many multimedia applications currently being addressed by MPEG-4. To fulfill these requirements, a new approach for representing video information which relies on an object-based representation, has been adopted. Therefore, objectbased watermarking schemes are needed for copyright protection. This paper proposes a novel blind object watermarking scheme for images and video using the in place lifting shape adaptive-discrete wavelet transform (SA-DWT). In order to make the watermark robust and transparent, the watermark is embedded in the average of wavelet blocks using the visual model based on the human visual system. Wavelet coefficients n least significant bits (LSBs) are adjusted in concert with the average. Simulation results shows that the proposed watermarking scheme is perceptually invisible and robust against many attacks such as lossy image/video compression (e.g. JPEG, JPEG2000 and MPEG-4), scaling, adding noise, filtering, etc.
Abstract: Nayak et al have discussed in detail the inertial forces
such as Gravitational, Coriolis-Lense-Thirring and Centrifugal forces
in the Kerr-Newman Space-time in the Kerr-Newman Space-time.
The main theme of this paper is to study the Gravitational and
Centrifugal forces in the NUT-Kerr-Newman Space-time.
Abstract: In order to evaluation the effects of natural, biological
and chemical fertilizers on grain yield and chickpea quality, field
experiments were carried out in 2007 and 2008 growing seasons. In
this research the effects of different organic, chemical and biological
fertilizers were investigated on grain yield and quality of chickpea.
Experimental units were arranged in split-split plots based on
randomized complete blocks with three replications. The highest
amounts of yield and yield components were obtained in G1×N5
interaction. Significant increasing of N, P, K, Fe and Mg content in
leaves and grains emphasized on superiority of mentioned treatment
because each one of these nutrients has an approved role in
chlorophyll synthesis and photosynthesis ability of the crop. The
combined application of compost, farmyard manure and chemical
phosphorus (N5) had the best grain quality due to high protein, starch
and total sugar contents, low crude fiber and reduced cooking time.
Abstract: Generally, in order to create 3D sound using binaural
systems, we use head related transfer functions (HRTF) including the
information of sounds which is arrived to our ears. But it can decline
some three-dimensional effects in the area of a cone of confusion
between front and back directions, because of the characteristics of
HRTF.
In this paper, we propose a new method to use psychoacoustics
theory that reduces the confusion of sound image localization. In the
method, HRTF spectrum characteristic is enhanced by using the
energy ratio of the bark band. Informal listening tests show that the
proposed method improves the front-back sound localization
characteristics much better than the conventional methods
Abstract: Digital Video Terrestrial Broadcasting (DVB-T)
allows combining broadcasting, telephone and data services in one
network. It has facilitated mobile TV broadcasting. Mobile TV
broadcasting is dominated by fragmentation of standards in use in
different continents. In Asia T-DMB and ISDB-T are used while
Europe uses mainly DVB-H and in USA it is MediaFLO. Issues of
royalty for developers of these different incompatible technologies,
investments made and differing local conditions shall make it
difficult to agree on a unified standard in a very near future. Despite
this shortcoming, mobile TV has shown very good market potential.
There are a number of challenges that still exist for regulators,
investors and technology developers but the future looks bright.
There is need for mobile telephone operators to cooperate with
content providers and those operating terrestrial digital broadcasting
infrastructure for mutual benefit.
Abstract: Lateral-torsional buckling (LTB) is one of the
phenomenae controlling the ultimate bending strength of steel Ibeams
carrying distributed loads on top flange. Built-up I-sections
are used as main beams and distributors. This study investigates the
ultimate bending strength of such beams with sections of different
classes including slender elements. The nominal strengths of the
selected beams are calculated for different unsupported lengths
according to the Provisions of the American Institute of Steel
Constructions (AISC-LRFD). These calculations are compared with
results of a nonlinear inelastic study using accurate FE model for this
type of loading. The goal is to investigate the performance of the
provisions for the selected sections. Continuous distributed load at
the top flange of the beams was applied at the FE model.
Imperfections of different values are implemented to the FE model to
examine their effect on the LTB of beams at failure, and hence, their
effect on the ultimate strength of beams. The study also introduces a
procedure for evaluating the performance of the provisions compared
with the accurate FEA results of the selected sections. A simplified
design procedure is given and recommendations for future code
updates are made.
Abstract: A new tool path planning method for 5-axis flank
milling of a globoidal indexing cam is developed in this paper. The
globoidal indexing cam is a practical transmission mechanism due
to its high transmission speed, accuracy and dynamic performance.
Machining the cam profile is a complex and precise task. The profile
surface of the globoidal cam is generated by the conjugate contact
motion of the roller. The generated complex profile surface is usually
machined by 5-axis point-milling method. The point-milling method
is time-consuming compared with flank milling. The tool path for
5-axis flank milling of globoidal cam is developed to improve the
cutting efficiency. The flank milling tool path is globally optimized
according to the minimum zone criterion, and high accuracy is
guaranteed. The computational example and cutting simulation finally
validate the developed method.
Abstract: This paper summaries basic principles and concepts of
intelligent controls, implemented in humanoid robotics as well as
recent algorithms being devised for advanced control of humanoid
robots. Secondly, this paper presents a new approach neuro-fuzzy
system. We have included some simulating results from our
computational intelligence technique that will be applied to our
humanoid robot. Subsequently, we determine a relationship between
joint trajectories and located forces on robot-s foot through a
proposed neuro-fuzzy technique.
Abstract: Overloading is a technique to accommodate more
number of users than the spreading factor N. This is a bandwidth
efficient scheme to increase the number users in a fixed bandwidth.
One of the efficient schemes to overload a CDMA system is to use
two sets of orthogonal signal waveforms (O/O). The first set is
assigned to the N users and the second set is assigned to the
additional M users. An iterative interference cancellation technique is
used to cancel interference between the two sets of users. In this
paper, the performance of an overloading scheme in which the first N
users are assigned Walsh-Hadamard orthogonal codes and extra users
are assigned the same WH codes but overlaid by a fixed (quasi) bent
sequence [11] is evaluated. This particular scheme is called Quasi-
Orthogonal Sequence (QOS) O/O scheme, which is a part of
cdma2000 standard [12] to provide overloading in the downlink
using single user detector. QOS scheme are balance O/O scheme,
where the correlation between any set-1 and set-2 users are
equalized. The allowable overload of this scheme is investigated in
the uplink on an AWGN and Rayleigh fading channels, so that the
uncoded performance with iterative multistage interference
cancellation detector remains close to the single user bound. It is
shown that this scheme provides 19% and 11% overloading with
SDIC technique for N= 16 and 64 respectively, with an SNR
degradation of less than 0.35 dB as compared to single user bound at
a BER of 0.00001. But on a Rayleigh fading channel, the channel
overloading is 45% (29 extra users) at a BER of 0.0005, with an SNR
degradation of about 1 dB as compared to single user performance
for N=64. This is a significant amount of channel overloading on a
Rayleigh fading channel.
Abstract: This paper provides new ways to explore the old
problem of failure of information systems development in an
organisation. Based on the theory of cognitive dissonance,
information systems (IS) failure is defined as a gap between what the
users expect from an information system and how well these
expectations are met by the perceived performance of the delivered
system. Bridging the expectation-perception gap requires that IS
professionals make a radical change from being the proprietor of
information systems and products to being service providers. In order
to deliver systems and services that IS users perceive as valuable, IS
people must become expert in determining and assessing users-
expectations and perceptions. It is also suggested that the IS
community, in general, has given relatively little attention to the
front-end process of requirements specification for IS development.
There is a simplistic belief that requirements are obtainable from
users, they are then translatable into a formal specification. The
process of information needs analysis is problematic and worthy of
investigation.
Abstract: TTV is an unenveloped circular single-stranded DNA
virus with a diameter of 30-32 nm that first was described in 1997 in
Japan. TTV was detected in various populations without proven
pathology, including blood donors and in patients with chronic HBV
and HCV hepatitis. The aim of this study was to determine the
prevalence of TTV DNA in Iranian patients with chronic hepatitis B
and C. Viral TTV-DNA was studied in 442 samples (202 with HBV,
138 with HCV and 102 controls) collected from west south of Iran.
All extracted serum DNA was amplified by TTV ORF1 gene specific
primers using the semi nested PCR technique. TTV DNA was
detected in the serum of 8.9% and 10.8% patients with chronic
hepatitis B and C, respectively. Prevalence of TTV-DNA in the serum
of 102 controls was 2.9%. Results showed significant relation of TTV
with HBV and HCV in patients by using T test examination (P
Abstract: Fruit drying is a well known process mostly used for
preservation of fruits. Osmotic dehydration of apricot slices were
carried out in three different salt-sucrose concentrations and four
different temperatures. Also three different weight ratios of solution
to sample were conducted to one set of experiments. The dehydration
curves were constructed using Peleg-s model. Increasing the solution
volume increased the mass transfer rate and hence the solid gain
increased rapidly. Increasing the volume of osmotic media caused an
increase in overall mass transfer but a 'solution to sample' ratio of 5:1
gave the best product quality. The best temperature and concentration
that had a high water loss to solid gain ratio and an acceptable taste
were 40°C and 5%, respectively.