Abstract: This paper draws a methodological framework adopted within an internal Telecomitalia project aimed to identify, on a user centred base, the potential interest towards a technological scenario aimed to extend on a personal bubble the typical communication and media fruition home environment. The problem is that involving user in the early stage of the development of such disruptive technology scenario asking users opinions on something that users actually do not manage even in a rough manner could lead to wrong or distorted results. For that reason we chose an approach that indirectly aim to understand users hidden needs in order to obtain a meaningful picture of the possible interest for a technological proposition non yet easily understandable.
Abstract: This work aims to describe the process of developing
services and applications of seamless communication within a
Telecom Italia long-term research project, which takes as central aim
the design of a wearable communication device. In particular, the
objective was to design a wrist phone integrated into everyday life of
people in full transparency. The methodology used to design the
wristwatch was developed through several subsequent steps also
involving the Personas Layering Framework. The data collected in
this phases have been very useful for designing an improved version
of the first two concepts of wrist phone going to change aspects
related to the four critical points expressed by the users.