How to Connect User Research and not so Forthcoming Technology Scenarios – The Extended Home Environment Case Study
This paper draws a methodological framework adopted within an internal Telecomitalia project aimed to identify, on a user centred base, the potential interest towards a technological scenario aimed to extend on a personal bubble the typical communication and media fruition home environment. The problem is that involving user in the early stage of the development of such disruptive technology scenario asking users opinions on something that users actually do not manage even in a rough manner could lead to wrong or distorted results. For that reason we chose an approach that indirectly aim to understand users hidden needs in order to obtain a meaningful picture of the possible interest for a technological proposition non yet easily understandable.
[1] Axelsson, L.-E., "Identify user profiles in information systems with
unknown users," International Journal of Public Information Systems,
2006(2), 19-32.
[2] Aoyama, M., "Persona-and-scenario based requirements engineering for
software embedded in digital consumer products," in Proc. at the 13th
IEEE International Conference in Requirements Engineering RE'05,
2005.
[3] Blomquist, Å., Arvola, M., "Personas in action: Ethnography in an
interaction design team," in Proc. NordiCHI 2002.
[4] Borglund, E., Öberg, L.-M., "Scenario planning and personas as aid to
reduce uncertainty of future users," in Proc. 30th Information Systems
Research Seminar in Scandinavia IRIS 2007.
[5] Carroll, J. M., "Five reasons for scenario-based design," Interacting with
Computers, 13(1), 43-60, 1999.
[6] Carroll, J. M., Making use: Scenario-based design of human-computer
interactions. Cambridge, Mass.: MIT Press, 2000.
[7] Censis: Quinto Rapporto Censis-Ucsi sulla comunicazione in Italia
2005: 2001-2005 cinque anni di evoluzione e rivoluzione nell-uso dei
media, Roma 2005.
[8] Cooper A., The Inmates Are Running the Asylum: Why High Tech
Products Drive Us Crazy and How To Restore The Sanity. Sams,
Indianapolis, Ind., 1999.
[9] Grudin, J., Pruitt, J., Personas, "Participatory design and product
development: an infrastructure engagement," In Proc. PDC 2002. CPSR
(2002), 144-161.
[10] Istat: L-uso del tempo Indagine multiscopo sulle famiglie "Uso del
tempo" - Anni 2002-2003, Roma 2007.
[11] Istat: La vita quotidiana nel 2005: Indagine multiscopo sulle
famiglie"Aspetti della vita quotidiana" Anno 2005, Roma 2007.
[12] Istat: Reddito e condizioni di vita: Indagine sulle condizioni di vita -
Anno 2004, Roma 2007.
[13] Nielsen, L., "From user to character - an investigation into userdescriptions
in scenarios," in Proc. Design of Interactive Systems
DIS2002, London 2002.
[14] Nielsen, L., "Engaging personas and narrative scenarios," (Vol. 17, PhD
Series). Copenhagen: Samfundslitteratur, 2004.
[15] Pruitt, J., Grudin, J. "Personas: Practice and Theory," in Proc. DUX
2003, ACM Press (2003), 1-15.
[16] Pruitt, J., Adlin, T., The Persona Lifecycle: Keeping People in Mind
Throughout Product Design. Morgan Kaufmann, 2006.
[17] Rashmi, S., "Persona development for Information-rich domains," in
Proc. CHI2003.
[1] Axelsson, L.-E., "Identify user profiles in information systems with
unknown users," International Journal of Public Information Systems,
2006(2), 19-32.
[2] Aoyama, M., "Persona-and-scenario based requirements engineering for
software embedded in digital consumer products," in Proc. at the 13th
IEEE International Conference in Requirements Engineering RE'05,
2005.
[3] Blomquist, Å., Arvola, M., "Personas in action: Ethnography in an
interaction design team," in Proc. NordiCHI 2002.
[4] Borglund, E., Öberg, L.-M., "Scenario planning and personas as aid to
reduce uncertainty of future users," in Proc. 30th Information Systems
Research Seminar in Scandinavia IRIS 2007.
[5] Carroll, J. M., "Five reasons for scenario-based design," Interacting with
Computers, 13(1), 43-60, 1999.
[6] Carroll, J. M., Making use: Scenario-based design of human-computer
interactions. Cambridge, Mass.: MIT Press, 2000.
[7] Censis: Quinto Rapporto Censis-Ucsi sulla comunicazione in Italia
2005: 2001-2005 cinque anni di evoluzione e rivoluzione nell-uso dei
media, Roma 2005.
[8] Cooper A., The Inmates Are Running the Asylum: Why High Tech
Products Drive Us Crazy and How To Restore The Sanity. Sams,
Indianapolis, Ind., 1999.
[9] Grudin, J., Pruitt, J., Personas, "Participatory design and product
development: an infrastructure engagement," In Proc. PDC 2002. CPSR
(2002), 144-161.
[10] Istat: L-uso del tempo Indagine multiscopo sulle famiglie "Uso del
tempo" - Anni 2002-2003, Roma 2007.
[11] Istat: La vita quotidiana nel 2005: Indagine multiscopo sulle
famiglie"Aspetti della vita quotidiana" Anno 2005, Roma 2007.
[12] Istat: Reddito e condizioni di vita: Indagine sulle condizioni di vita -
Anno 2004, Roma 2007.
[13] Nielsen, L., "From user to character - an investigation into userdescriptions
in scenarios," in Proc. Design of Interactive Systems
DIS2002, London 2002.
[14] Nielsen, L., "Engaging personas and narrative scenarios," (Vol. 17, PhD
Series). Copenhagen: Samfundslitteratur, 2004.
[15] Pruitt, J., Grudin, J. "Personas: Practice and Theory," in Proc. DUX
2003, ACM Press (2003), 1-15.
[16] Pruitt, J., Adlin, T., The Persona Lifecycle: Keeping People in Mind
Throughout Product Design. Morgan Kaufmann, 2006.
[17] Rashmi, S., "Persona development for Information-rich domains," in
Proc. CHI2003.
@article{"International Journal of Business, Human and Social Sciences:60217", author = "E. Guercio and A. Marcengo and A. Rapp", title = "How to Connect User Research and not so Forthcoming Technology Scenarios – The Extended Home Environment Case Study", abstract = "This paper draws a methodological framework adopted within an internal Telecomitalia project aimed to identify, on a user centred base, the potential interest towards a technological scenario aimed to extend on a personal bubble the typical communication and media fruition home environment. The problem is that involving user in the early stage of the development of such disruptive technology scenario asking users opinions on something that users actually do not manage even in a rough manner could lead to wrong or distorted results. For that reason we chose an approach that indirectly aim to understand users hidden needs in order to obtain a meaningful picture of the possible interest for a technological proposition non yet easily understandable.
", keywords = "Personas, focus groups, scenarios, extended home environment, telecommunication, media.", volume = "1", number = "7", pages = "332-6", }
