Abstract: The objectives of the study are to examine the
determinants of ERP implementation success factors of ERP
implementation. The result indicates that large scale ERP
implementation success consist of eight factors: project management
competence, knowledge sharing, ERP system quality , understanding,
user involvement, business process re-engineering, top management
support, organization readiness.
Abstract: The concept of e-government has begun to spread among countries. It is based on the use of information communication technology (ICT) to fully utilize government resources, as well as to provide government services to citizens, investors and foreigners. Critical factors are the factors that are determined by the senior management of each organization; the success or failure of the organization depends on the effective implementation of critical factors. These factors vary from one organization to another according to their activity, size and functions. It is very important that organizations identify them in order to avoid the risk of implementing initiatives that may fail to work, while simultaneously exploiting opportunities that may succeed in working. The main focus of this paper is to investigate the majority of critical success factors (CSFs) associated with the implementation of e-government projects. This study concentrates on both technical and nontechnical factors. This paper concludes by listing the majority of CSFs relating to successful e-government implementation in Bahrain.
Abstract: The majority of micro-entrepreneurs in Malaysia
operate very small-scaled business activities such as food stalls,
burger stalls, night market hawkers, grocery stores, constructions,
rubber and oil palm small holders, and other agro-based services and
activities. Why are they venturing into entrepreneurship - is it for
survival, out of interest or due to encouragement and assistance from
the local government? And why is it that some micro-entrepreneurs
are lagging behind in entrepreneurship, and what do they need to
rectify this situation so that they are able to progress further?
Furthermore, what are the skills that the micro entrepreneurs should
developed to transform them into successful micro-enterprises and
become small and medium-sized enterprises (SME)? This paper
proposes a 7-Step approach that can serve as a basis for identification
of critical entrepreneurial success factors that enable policy makers,
practitioners, consultants, training managers and other agencies in
developing tools to assist micro business owners. This paper also
highlights the experience of one of the successful companies in
Malaysia that has transformed from micro-enterprise to become a
large organization in less than 10 years.
Abstract: Procurement is an important component in the field of
operating resource management and e-procurement is the golden key
to optimizing the supply chains system. Global firms are optimistic
on the level of savings that can be achieved through full
implementation of e-procurement strategies. E-procurement is an
Internet-based business process for obtaining materials and services
and managing their inflow into the organization. In this paper, the
subjects of supply chains and e-procurement and its benefits to
organizations have been studied. Also, e-procurement in construction
and its drivers and barriers have been discussed and a framework of
supplier selection in an e-procurement environment has been
demonstrated. This paper also has addressed critical success factors
in adopting e-procurement in supply chains.
Abstract: The purpose of this paper is to analyze the case of the
U.S. Pivot and to suggest an appropriate model including entry
strategies and success factors for QPS of Cable TV. The
telecommunication companies have been operating QPS including
IPTV service, which enables them to cross over broadcasting areas.
Due to this circumstance, the Cable TV operators are now concerned
and are planning to add QPS with the mobile service. Based on the
Porter's five forces model, an analytical framework has been proposed
to MVNO in Cable TV industry in the United States. As a result of this
study, MVNO in Cable TV industry has to have a clear killer
application with their sufficient contents. Subsequently, the direction
of the future Cable TV industry is proposed.
Abstract: The objective of this research is to explore the role of actors at the local level in managing the Pre-hospital Emergency Medical Service (EMS) system in Thailand. The research method was done through documentary research, individual interviews, and one forum conducted in each province. This paper uses the case of three provinces located in three regions in Thailand including; Ubon Ratchathani (North-eastern region), Lampang (Northern Region), and Songkhla (Southern Region). The result shows that, recently, the role of the local government in being the service provider for their local people is increasingly concerned. In identifying the key success factors towards the EMS system, it includes; (i) the local executives- vision and influence that the decisions made by them, for both PAO (Provincial Administration Organisation (PAO) and TAO (Tambon Administration Organisation), is vital to address the overall challenges in EMS development, (ii) the administrative system through reforming their working style create the flexibility in running the EMS task, (iii) the network-based management among different agencies at the local level leads to the better EMS practices, and (iv) the development in human resource is very vital in delivering the effective services.
Abstract: The use and management of projects has risen to
a new prominence, with projects seen as critical to economic in
both the private and public sectors due challenging and dynamic
business environment. However, failure in managing project is
encountered regularly, which cause the waste of company
resources. The impacts of projects that failed to meet
stakeholders expectations have left behind long lasting negative
consequences in organization. Therefore, this research aims to
investigate on key success factors of project management in an
organization. It is believed that recognizing important factors
that contribute to successful project will help companies to
increase the overall profitability. 150 questionnaires were
distributed to respondents and 110 questionnaires were collected
and used in performing the data analysis. The result has strongly
supported the relationship between independent variables and
project performance.
Abstract: Research papers are usually evaluated via peer
review. However, peer review has limitations in evaluating research
papers. In this paper, Scienstein and the new idea of 'collaborative
document evaluation' are presented. Scienstein is a project to
evaluate scientific papers collaboratively based on ratings, links,
annotations and classifications by the scientific community using the
internet. In this paper, critical success factors of collaborative
document evaluation are analyzed. That is the scientists- motivation
to participate as reviewers, the reviewers- competence and the
reviewers- trustworthiness. It is shown that if these factors are
ensured, collaborative document evaluation may prove to be a more
objective, faster and less resource intensive approach to scientific
document evaluation in comparison to the classical peer review
process. It is shown that additional advantages exist as collaborative
document evaluation supports interdisciplinary work, allows
continuous post-publishing quality assessments and enables the
implementation of academic recommendation engines. In the long
term, it seems possible that collaborative document evaluation will
successively substitute peer review and decrease the need for
journals.
Abstract: Since the 1980s, banks and financial service institutions have been running in an endless race of innovation to cope with the advancing technology, the fierce competition, and the more sophisticated and demanding customers. In order to guide their innovation efforts, several researches were conducted to identify the success and failure factors of new financial services. These mainly included organizational factors, marketplace factors and new service development process factors. They almost all emphasized the importance of customer and market orientation as a response to the highly perceptual and intangible characteristics of financial services. However, they deemphasized the critical characteristics of high involvement of risk and close correlation with the economic conditions, a factor that heavily contributed to the Global financial Crisis of 2008. This paper reviews the success and failure factors of new financial services. It then adds new perspectives emerging from the analysis of the role of innovation in the global financial crisis.
Abstract: This study reports the implementation of Good
Manufacturing Practice (GMP) in a polycarbonate film processing
plant. The implementation of GMP took place with the creation of a
multidisciplinary team. It was carried out in four steps: conduct gap
assessment, create gap closure plan, close gaps, and follow up the
GMP implementation. The basis for the gap assessment is the
guideline for GMP for plastic materials and articles intended for Food
Contact Material (FCM), which was edited by Plastic Europe. The
effective results of the GMP implementation in this study showed
100% completion of gap assessment. The key success factors for
implementing GMP in production process are the commitment,
intention and support of top management.
Abstract: This research aims to examine the key success factors
for the diffusion of mobile entertainment services in Malaysia. The
drivers and barriers observed in this research include perceived
benefit; concerns pertaining to pricing, product and technological
standardization, privacy and security; as well as influences from
peers and community. An analysis of a Malaysian survey of 384
respondents between 18 to 25 years shows that subscribers placed
greater importance on perceived benefit of mobile entertainment
services compared to other factors. Results of the survey also show
that there are strong positive correlations between all the factors,
with pricing issue–perceived benefit showing the strongest
relationship. This paper aims to provide an extensive study on the
drivers and barriers that could be used to derive architecture for
entertainment service provision to serve as a guide for telcos to
outline suitable approaches in order to encourage mass market
adoption of mobile entertainment services in Malaysia.
Abstract: Achieving success is a highly critical issue for the
companies to survive in a competitive business environment. The
construction industry is also an area where there is strong
competition due to a large number of construction contractors. There
have been many factors such as qualified employees, quality
workmanship and financial management that can lead to company
success in the construction industry. The aim of this study was to
investigate the critical factors leading to construction company
success. Within this context, a survey was carried out among 40
Turkish construction companies which are located in the Northwest
region of Turkey. In this survey, top-level managers and owners of
the companies were interviewed. The interviews took place over a
five month period between January and May 2007. Finally, the
ranking of the critical success factors has been determined by using
the Simple Multi Attribute Rating Technique (SMART). Based on
the results, business management, financial conditions and
owner/manager characteristics were determined as the most
important factors to company success.
Abstract: In order to survive in a rapidly changing business environment, Malaysian business firms must improve their own business practices and procedures. This paper describes the impact of Critical Success Factors (CSFs) during the Enterprise Resource Planning (ERP) system implementations using the responses from 151 organizations that completed or are in the process of completing an ERP implementation and identifying the key benefits of ERP implementation in the firm. The importance of these factors was investigated within Malaysian companies using questionnaire survey method. Our results provide advice to management on how best to utilize their limited resources to choose those CSFs that are most likely to have an impact upon the implementation of the ERP system.
Abstract: The purpose of this study is to identify the critical success factors (CSFs) for the effective implementation of Six Sigma in non-formal service Sectors.
Based on the survey of literature, the critical success factors (CSFs) for Six Sigma have been identified and are assessed for their importance in Non-formal service sector using Delphi Technique. These selected CSFs were put forth to the panel of expert to cluster them and prepare cognitive map to establish their relationship.
All the critical success factors examined and obtained from the review of literature have been assessed for their importance with respect to their contribution to Six Sigma effectiveness in non formal service sector.
The study is limited to the non-formal service sectors involved in the organization of religious festival only. However, the similar exercise can be conducted for broader sample of other non-formal service sectors like temple/ashram management, religious tours management etc.
The research suggests an approach to identify CSFs of Six Sigma for Non-formal service sector. All the CSFs of the formal service sector will not be applicable to Non-formal services, hence opinion of experts was sought to add or delete the CSFs. In the first round of Delphi, the panel of experts has suggested, two new CSFs-“competitive benchmarking (F19) and resident’s involvement (F28)”, which were added for assessment in the next round of Delphi. One of the CSFs-“fulltime six sigma personnel (F15)” has been omitted in proposed clusters of CSFs for non-formal organization, as it is practically impossible to deploy full time trained Six Sigma recruits.
Abstract: The challenge for software development house in
Bangladesh is to find a path of using minimum process rather than CMMI or ISO type gigantic practice and process area. The small and medium size organization in Bangladesh wants to ensure minimum
basic Software Process Improvement (SPI) in day to day operational
activities. Perhaps, the basic practices will ensure to realize their company's improvement goals. This paper focuses on the key issues in basic software practices for small and medium size software
organizations, who are unable to effort the CMMI, ISO, ITIL etc. compliance certifications. This research also suggests a basic software process practices model for Bangladesh and it will show the mapping of our suggestions with international best practice. In this IT
competitive world for software process improvement, Small and medium size software companies that require collaboration and
strengthening to transform their current perspective into inseparable global IT scenario. This research performed some investigations and analysis on some projects- life cycle, current good practice, effective approach, reality and pain area of practitioners, etc. We did some
reasoning, root cause analysis, comparative analysis of various
approach, method, practice and justifications of CMMI and real life. We did avoid reinventing the wheel, where our focus is for minimal
practice, which will ensure a dignified satisfaction between
organizations and software customer.
Abstract: MABENA model is a complementary model in
comparison with traditional models such as HCMS, CMS and etc.
New factors, which have effects on preparation of strategic plans and
their sequential order in MABENA model is the platform of
presented road map in this paper.Study review shows, factors such as
emerging new critical success factors for strategic planning,
improvement of international strategic models, increasing the
maturity of companies and emerging new needs leading to design a
new model which can be responsible for new critical factors and
solve the limitations of previous strategic management models.
Preparation of strategic planning need more factors than introduced
in traditional models. The needed factors includes determining future
Critical Success Factors and competencies, defining key processes,
determining the maturity of the processes, considering all aspects of
the external environment etc. Description of aforementioned
requirements, the outcomes and their order is developing and
presenting the MABENA model-s road map in this paper. This study
presents a road map for strategic planning of the Iranian
organizations.
Abstract: Knowledge management is a critical component of
competitive success in service organizations. Knowledge
management centers on creating new knowledge and utilizing
existing knowledge. While utilizing existing knowledge relates to
input and control and can lead to a reduction in costs; creating new
knowledge relates to output and growth and can lead to an increase in
revenue. Therefore managers must ensure that they can successfully
optimize the knowledge and talent in their organizations. To do this
they and must try to develop an environment that promotes the
generation, acquisition, transfer and use of valuable knowledge in
creative ways. However knowledge management is complex and
diverse. Research suggests that organizations in general and SMEs in
particular are finding it difficult to implement successful knowledge
management initiatives. Our research attempts to understand whether
organizations are adopting best practice initiatives in their
organizations. This paper presents findings from an exploratory study
of 139 SMEs operating in the tourism sector across Europe. The
goals of the survey is to assess the level of awareness of knowledge
and talent management strategies and methodologies and to
determine whether the responding companies implement best practice
knowledge management initiatives in their organizations Analysis of
the findings from the study are presented and discussed.
Abstract: The purpose of this research is to increase our
knowledge as regards how Small-and-Medium-Sized Enterprises
(SMEs) tackle ERP implementation projects to achieve successful
adoption and use of these systems within the organization. SMEs
have scare resources to handle these kinds of projects which have
proved to be risky and costly. There are several studies focusing on
ERP implementation in larger companies, however, few studies
report on challenges experienced by SMEs. Our research seeks to
bridge this gap. Through a multiple case study of four companies, we
identified challenges and critical elements within the different phases
(pre-implementation, implementation and post-implementation) of
the ERP life cycle. To interpret our findings, we utilize a well-know
ERP life cycle model and critical success factors developed for larger
companies which are reported in former research literature. We
discuss if these models are relevant for SMEs and suggest additional
critical elements identified in this study to make a framework more
adapted to the SME context.
Abstract: Developing a supply chain management (SCM) system is costly, but important. However, because of its complicated nature, not many of such projects are considered successful. Few research publications directly relate to key success factors (KSFs) for implementing a SCM system. Motivated by the above, this research proposes a hierarchy of KSFs for SCM system implementation in the semiconductor industry by using a two-step approach. First, the literature review indicates the initial hierarchy. The second step includes a focus group approach to finalize the proposed KSF hierarchy by extracting valuable experiences from executives and managers that actively participated in a project, which successfully establish a seamless SCM integration between the world's largest semiconductor foundry manufacturing company and the world's largest assembly and testing company. Future project executives may refer the resulting KSF hierarchy as a checklist for SCM system implementation in semiconductor or related industries.
Abstract: Implementing Information Technology/ Information
System (IT/IS) is critical for every industry as its potential benefits
have been to motivate many industries including the Malaysian
construction industry to invest in it. To successfully implement IT/IS
has become the major concern for every organisation. Identifying the
critical success factors (CSFs) has become the main agenda for
researchers, academicians and practitioners due to the wide number
of failures reported. This research paper seeks to identify the CSFs
that influence the successful implementation of IT/IS in construction
industry in Malaysia. Limited factors relating to people issue will be
highlighted here to showcase some as it becomes one of the major
contributing factors to the failure. Three (3) organisations have
participated in this study. Semi-structured interviews are employed as
they offer sufficient flexibility to ensure that all relevant factors are
covered. Several key issues contributing to successful
implementations of IT/IS are identified. The results of this study
reveal that top management support, communication, user
involvement, IT staff roles and responsibility, training/skills, leader/
IT Leader, organisation culture, knowledge/ experience, motivation,
awareness, focus and ambition, satisfaction, teamwork/ collaboration,
willingness to change, attitude, commitment, management style,
interest in IT, employee behaviour towards collaborative
environment, trust, interpersonal relationship, personal characteristic
and competencies are significantly associated with the successful
implementations of IT/IS. It is anticipated that this study will create
awareness and contribute to a better understanding amongst
construction industry players and will assist them to successfully
implement IT/IS.