Abstract: Effective knowledge support relies on providing
operation-relevant knowledge to workers promptly and accurately. A
knowledge flow represents an individual-s or a group-s
knowledge-needs and referencing behavior of codified knowledge
during operation performance. The flow has been utilized to facilitate
organizational knowledge support by illustrating workers-
knowledge-needs systematically and precisely. However,
conventional knowledge-flow models cannot work well in cooperative
teams, which team members usually have diverse knowledge-needs in
terms of roles. The reason is that those models only provide one single
view to all participants and do not reflect individual knowledge-needs
in flows. Hence, we propose a role-based knowledge-flow view model
in this work. The model builds knowledge-flow views (or virtual
knowledge flows) by creating appropriate virtual knowledge nodes
and generalizing knowledge concepts to required concept levels. The
customized views could represent individual role-s knowledge-needs
in teamwork context. The novel model indicates knowledge-needs in
condensed representation from a roles perspective and enhances the
efficiency of cooperative knowledge support in organizations.