Abstract: Housing Associations (HAs) contribute circa 20% of the UK’s housing supply. HAs are however under increasing pressure as a result of funding cuts and rent reductions. Due to the increased pressure, a number of processes are currently being reviewed by HAs, especially how they manage and learn from defects. Learning from defects is considered a useful approach to achieving defect reduction within the UK housebuilding industry. This paper contributes to our understanding of how HAs learn from defects by undertaking an initial round table discussion with key HA stakeholders as part of an ongoing collaborative research project with the National House Building Council (NHBC) to better understand how house builders and HAs learn from defects to reduce their prevalence. The initial discussion shows that defect information runs through a number of groups, both internal and external of a HA during both the defects management process and organizational learning (OL) process. Furthermore, HAs are reliant on capturing and recording defect data as the foundation for the OL process. During the OL process defect data analysis is the primary enabler to recognizing a need for a change to organizational routines. When a need for change has been recognized, new options are typically pursued to design out defects via updates to a HAs Employer’s Requirements. Proposed solutions are selected by a review board and committed to organizational routine. After implementing a change, both structured and unstructured feedback is sought to establish the change’s success. The findings from the HA discussion demonstrates that OL can achieve defect reduction within the house building sector in the UK. The paper concludes by outlining a potential ‘learning from defects model’ for the housebuilding industry as well as describing future work.
Abstract: The request for a sustainable development challenges
both managers and consumers to rethink habitual practices and
activities. While consumers are challenged to develop sustainable
consumption patterns, companies are asked to establish managerial
systems and structures considering economical, ecological, and social
issues. As this is in particular true for housing associations, this paper
aims first, at providing an understanding of sustainability strategy in
residential trade and industry (RTI) by identifying relevant facets of
this construct and second, at conceptually analyzing the impact of
sustainability strategy in RTI on operational efficiency and
performance of municipal housing companies. The author develops a
model of sustainability strategy in RTI and its effects and further,
sheds light in priorities for future research.