Abstract: A review of the literature found that Domestic
violence and child maltreatment co-occur in many families, the
purpose of this study attempts to emphasize the factors relating to
intra-family relationships (order point of view) on violence against
the children, For this purpose a survey technique on the sample size
amounted 200 students of governmental guidance schools of city of
Gilanegharb in country of Iran were considered. For measurement of
violence against the children (VAC) the CTS scaled has been used
.The results showed that children have experienced the violence more
than once during the last year. degree of order in family is high.
Explanation result indicated that the order variables in family
including collective thinking, empathy, communal co-circumstance
have significant effects on VAC.
Abstract: This study proposes a conceptual model and
empirically tests the relationships between customers and librarians
(i.e. tangibles, responsiveness, assurance, reliability and empathy)
with a dependent variable (customer satisfaction) regarding library
services. The SERVQUAL instrument was administered to 100
respondents which comprises of staff and students at a public higher
learning institution in the Federal Territory of Labuan, Malaysia.
They were public university library users. Results revealed that all
service quality dimensions tested were significant and influenced
customer satisfaction of visitors to a public university library.
Assurance is the most important factor that influences customer
satisfaction with the services rendered by the librarian. It is
imperative for the library management to take note that the top five
service attributes that gained greatest attention from library visitors-
perspective includes employee willingness to help customers,
availability of customer representatives online for response to
queries, library staff actively and promptly provide services, signs in
the building are clear and library staff are friendly and courteous.
This study provides valuable results concerning the determinants of
the service quality and customer satisfaction of public university
library services from the users' perspective.