Abstract: e-Government mobile applications provide an extension for effective e-government services in today’s omniconnected world. They constitute part of m-government platforms. This study explores the usefulness, availability, discoverability and maturity of such applications. While this study impacts theory by addressing a relatively lacking area, it impacts practice more. The outcomes of this study suggest valuable recommendations for practitioners-developers of e-government applications. The methodology followed is to examine a large number of e-government smartphone applications. The focus is on applications available at the Google Play Store. Moreover, the study investigates applications published on government portals of a number of countries. A sample of 15 countries is researched. The results show a diversity in the level of discoverability, development, maturity, and usage of smartphone apps dedicated for use of e-government services. It was found that there are major issues in discovering e-government applications on both the Google Play Store and as-well-as on local government portals. The study found that only a fraction of mobile government applications was published on the Play Store. Only 19% of apps were multilingual, and 43% were developed by third parties including private individuals. Further analysis was made, and important recommendations are suggested in this paper for a better utilization of e-government smartphone applications. These recommendations will result in better discoverability, maturity, and usefulness of e-government applications.
Abstract: The emergence of mobile application services and App
Store has led to the explosive growth of user innovation, which users
voluntarily contribute to. User innovation communities where end
users freely reveal innovative ideas and needs with other community
members are becoming increasingly influential in this area. However,
user-s ideas in user innovation community are not enough to be new
service opportunity, because some of them can already developed as
existing services in App Store. Moreover, the existing services similar
to new service opportunity can be significant references to apply
analogy to develop service concept. In response, this research
proposes Case-Based Reasoning approach to matching the user needs
and existing services, identifying unmet opportunistic user needs, and
retrieving similar services with opportunity. Due to its intuitive and
transparent algorithm, users related to App Store innovation
communities can easily employ Case-Based Reasoning based
approach to their innovation.