Using Case-Based Reasoning to New Service Development from User Innovation Community in Mobile Application Services
The emergence of mobile application services and App
Store has led to the explosive growth of user innovation, which users
voluntarily contribute to. User innovation communities where end
users freely reveal innovative ideas and needs with other community
members are becoming increasingly influential in this area. However,
user-s ideas in user innovation community are not enough to be new
service opportunity, because some of them can already developed as
existing services in App Store. Moreover, the existing services similar
to new service opportunity can be significant references to apply
analogy to develop service concept. In response, this research
proposes Case-Based Reasoning approach to matching the user needs
and existing services, identifying unmet opportunistic user needs, and
retrieving similar services with opportunity. Due to its intuitive and
transparent algorithm, users related to App Store innovation
communities can easily employ Case-Based Reasoning based
approach to their innovation.
[1] E. von Hippel, Democratizing Innovation. Cambridge, Mass.: MIT Press,
2005.
[2] B. Remneland-Wikhamn, J. Ljungberg, M. Berquist, and J. Kuschel,
"Open innovation, generativity, and the supplier as peer: The case of
iPhone and Android," International Journal of Innovation Management,
vol. 15, pp. 205-230, February 2011.
[3] M. Bandulet, and K. Morasch, "Would you like to be a prosumer?
Information revelation, personalization, and price discrimination in
electronic markets," International Journal of the Economics of Business,
vol. 12, pp. 251-271, 2005.
[4] D. Tapscott, and A. D. Williams, Wikinomics: How Mass Collaboration
Changes Everything. New York City, NY: Portfolio, 2006.
[5] P. M. Di Gangi, and M. Wasko, "Steal my Idea! Organizational Adoption
of User Innovations From a User Innovation Community: A Case Study
of Dell IdeaStorm," Decision Support Systems, vol. 48, pp. 303-312,
2009.
[6] A. Ardichvili, R. Cardozo, and S. Ray, "A theory of entrepreneurial
opportunity identification and development." Journal of Business
Venturing, vol. 18, pp. 105-123, 2003.
[7] M. C. Wu, Y. F. Lo, and S. H. Hsu, "A case-based reasoning approach to
generating new product ideas," International Journal of Advanced
Manufacturing Technology, vol. 30, pp. 166-173, 2006.
[8] M. H. Meyer, and A. Detore, "Creating a platform-based approach for
developing new services," The Journal of Product Innovation
Management, vol. 18, pp. 188-204, 2001.
[9] M. C. Wu, Y. F. Lo, and S. H. Hsu, "A fuzzy CBR technique for
generating product ideas," Expert Systems with Applications, vol. 34, pp.
530-540, 2008.
[10] P. Verhaegen, J. D-hondt, D. Vandevenne, S. Dewulf, and J. R. Duflou,
"Identifying candidates for design-by-analogy," Computers in Industry,
vol. 62, pp. 446-459, 2011.
[11] A. K. Goel, and S. Craw, "Design, innovation and case-based reasoning,"
The Knowledge Engineering Review, vol. 20, pp. 271-276, 2005.
[12] E. M. Rogers, Diffusion of Innovations. New York: Free Press, 2003.
[13] N. Franke, S. Shah, "How communities support innovative activities: an
exploration of assistance and sharing among end-users," Research Policy,
vol. 32, pp. 157-178, 2003.
[14] L. Dahlander, and M. W. Wallin, "A man on the inside: Unlocking
communities as complementary assets," Research Policy, vol. 35, pp.
1243-1259, 2006.
[15] L. Kolondner, Case-based Reasoning. San Francisco, San Francisco, CA:
Morgan Kaufmann, 1993.
[16] D.B. Leake, "CBR in context: the present and future," in Case-Based
Reasoning Experiences, Lessons and Future Directions, D. Leake, Ed.
Menlo Park, CA: AAAI Press/MIT Press, 1996.
[17] A. Aamodt, and E. Plaza, "Case-based reasoning: foundational issues,
methodological variations and system approaches," AI Communications,
vol. 7, pp. 39-59, 1994.
[18] M. L. Maher, M. B. Balachandran, and D. M. Zhang, Case-Based
Reasoning in Design. Hillsdale, NJ: Lawrence Erlbaum, 1995.
[19] R. Belecheanu, K. S. Pawar, R. J. Barson, B. Bredehorst, and F. Weber,
"The application of case based reasoning to decision support in new
product development," Integrated Manufacturing Systems, vol. 14, pp.
36-45, 2003.
[20] M. W. Berry, Survey of text mining: clustering, classification, and
retrieval. Berlin: Springer Verlag, 2003.
[21] I. Watson, Applying Case-Based Reasoning: Techniques for Enterprise
Systems. San Francisco, CA: Morgan Kaufmann, 1997.
[22] G. C. Robles, S. Negny, and J. M. Le Lann, "Case-based Reasoning and
TRIZ: A coupling for Innovative conception in Chemical Engineering,"
Chemical Engineering and Processing, vol. 48. pp. 239-249. 2009.
[1] E. von Hippel, Democratizing Innovation. Cambridge, Mass.: MIT Press,
2005.
[2] B. Remneland-Wikhamn, J. Ljungberg, M. Berquist, and J. Kuschel,
"Open innovation, generativity, and the supplier as peer: The case of
iPhone and Android," International Journal of Innovation Management,
vol. 15, pp. 205-230, February 2011.
[3] M. Bandulet, and K. Morasch, "Would you like to be a prosumer?
Information revelation, personalization, and price discrimination in
electronic markets," International Journal of the Economics of Business,
vol. 12, pp. 251-271, 2005.
[4] D. Tapscott, and A. D. Williams, Wikinomics: How Mass Collaboration
Changes Everything. New York City, NY: Portfolio, 2006.
[5] P. M. Di Gangi, and M. Wasko, "Steal my Idea! Organizational Adoption
of User Innovations From a User Innovation Community: A Case Study
of Dell IdeaStorm," Decision Support Systems, vol. 48, pp. 303-312,
2009.
[6] A. Ardichvili, R. Cardozo, and S. Ray, "A theory of entrepreneurial
opportunity identification and development." Journal of Business
Venturing, vol. 18, pp. 105-123, 2003.
[7] M. C. Wu, Y. F. Lo, and S. H. Hsu, "A case-based reasoning approach to
generating new product ideas," International Journal of Advanced
Manufacturing Technology, vol. 30, pp. 166-173, 2006.
[8] M. H. Meyer, and A. Detore, "Creating a platform-based approach for
developing new services," The Journal of Product Innovation
Management, vol. 18, pp. 188-204, 2001.
[9] M. C. Wu, Y. F. Lo, and S. H. Hsu, "A fuzzy CBR technique for
generating product ideas," Expert Systems with Applications, vol. 34, pp.
530-540, 2008.
[10] P. Verhaegen, J. D-hondt, D. Vandevenne, S. Dewulf, and J. R. Duflou,
"Identifying candidates for design-by-analogy," Computers in Industry,
vol. 62, pp. 446-459, 2011.
[11] A. K. Goel, and S. Craw, "Design, innovation and case-based reasoning,"
The Knowledge Engineering Review, vol. 20, pp. 271-276, 2005.
[12] E. M. Rogers, Diffusion of Innovations. New York: Free Press, 2003.
[13] N. Franke, S. Shah, "How communities support innovative activities: an
exploration of assistance and sharing among end-users," Research Policy,
vol. 32, pp. 157-178, 2003.
[14] L. Dahlander, and M. W. Wallin, "A man on the inside: Unlocking
communities as complementary assets," Research Policy, vol. 35, pp.
1243-1259, 2006.
[15] L. Kolondner, Case-based Reasoning. San Francisco, San Francisco, CA:
Morgan Kaufmann, 1993.
[16] D.B. Leake, "CBR in context: the present and future," in Case-Based
Reasoning Experiences, Lessons and Future Directions, D. Leake, Ed.
Menlo Park, CA: AAAI Press/MIT Press, 1996.
[17] A. Aamodt, and E. Plaza, "Case-based reasoning: foundational issues,
methodological variations and system approaches," AI Communications,
vol. 7, pp. 39-59, 1994.
[18] M. L. Maher, M. B. Balachandran, and D. M. Zhang, Case-Based
Reasoning in Design. Hillsdale, NJ: Lawrence Erlbaum, 1995.
[19] R. Belecheanu, K. S. Pawar, R. J. Barson, B. Bredehorst, and F. Weber,
"The application of case based reasoning to decision support in new
product development," Integrated Manufacturing Systems, vol. 14, pp.
36-45, 2003.
[20] M. W. Berry, Survey of text mining: clustering, classification, and
retrieval. Berlin: Springer Verlag, 2003.
[21] I. Watson, Applying Case-Based Reasoning: Techniques for Enterprise
Systems. San Francisco, CA: Morgan Kaufmann, 1997.
[22] G. C. Robles, S. Negny, and J. M. Le Lann, "Case-based Reasoning and
TRIZ: A coupling for Innovative conception in Chemical Engineering,"
Chemical Engineering and Processing, vol. 48. pp. 239-249. 2009.
@article{"International Journal of Business, Human and Social Sciences:49297", author = "Jieun Kim and Yongtae Park and Hakyeon Lee", title = "Using Case-Based Reasoning to New Service Development from User Innovation Community in Mobile Application Services", abstract = "The emergence of mobile application services and App
Store has led to the explosive growth of user innovation, which users
voluntarily contribute to. User innovation communities where end
users freely reveal innovative ideas and needs with other community
members are becoming increasingly influential in this area. However,
user-s ideas in user innovation community are not enough to be new
service opportunity, because some of them can already developed as
existing services in App Store. Moreover, the existing services similar
to new service opportunity can be significant references to apply
analogy to develop service concept. In response, this research
proposes Case-Based Reasoning approach to matching the user needs
and existing services, identifying unmet opportunistic user needs, and
retrieving similar services with opportunity. Due to its intuitive and
transparent algorithm, users related to App Store innovation
communities can easily employ Case-Based Reasoning based
approach to their innovation.", keywords = "App Store, Case-Based Reasoning, Mobile
Application Service, User innovation community.", volume = "6", number = "12", pages = "3382-4", }
