Abstract: A number of studies highlighted problems related to
ERP systems, yet, most of these studies focus on the problems during
the project and implementation stages but not during the postimplementation
use process. Problems encountered in the process of
using ERP would hinder the effective exploitation and the extended
and continued use of ERP systems and their value to organisations.
This paper investigates the different types of problems users
(operational, supervisory and managerial) faced in using ERP and
how 'feral system' is used as the coping mechanism. The paper
adopts a qualitative method and uses data collected from two cases
and 26 interviews, to inductively develop a casual network model of
ERP usage problem and its coping mechanism. This model classified
post ERP usage problems as data quality, system quality, interface
and infrastructure. The model is also categorised the different coping
mechanism through use of 'feral system' inclusive of feral
information system, feral data and feral use of technology.