Abstract: Given the importance of ports as links in the global
supply chains and because they are key elements to induce
competitiveness in their hinterlands, the number of studies devoted to
port governance, management and operations has increased in the last
decades. Some of these studies address the port governance model as
an element to improve coordination among the actors of the portlogistics
chain and to generate a better port performance. In this
context, the present study analyzes the governance of Port of Santos
through individual interviews with port managers, based on a
conceptual model that considers the key dimensions associated with
port governance. The results reinforce the usefulness of the applied
model and highlight some existing improvement opportunities in the
port studied.
Abstract: Due to the importance of ports to trade and economic
development of the regions in which they are inserted, in recent
decades the number of studies devoted to this subject has increased.
Part of these studies considers the ports as business agglomerations
and focuses on port governance. This is an important approach since
the port performance is the result of activities performed by actors
belonging to the port-logistics chain, which need to be properly
coordinated. This coordination takes place through a port governance
model. Given this context, this study aims to analyze the governance
model of the port of Santos from the perspective of port customers.
To do this, a closed-ended questionnaire based on a conceptual model
that considers the key dimensions associated with port governance
was applied to the international freight forwarders that operate in the
port. The results show the applicability of the considered model and
highlight improvement opportunities to be implemented at the port of
Santos.