Abstract: This paper focuses on using knowledge management and visualisation concepts to improve the patients and hospitals employee’s workflow. Hospitals workflow is a complex and complicated process and poor patient flow can put both patients and a hospital’s reputation at risk, and can threaten the facility’s financial sustainability. Healthcare leaders are under increased pressure to reduce costs while maintaining or increasing patient care standards. In this paper, a framework is proposed to help improving patient experience, staff satisfaction, and operational efficiency across hospitals by using knowledge management based visualisation concepts. This framework is using real-time visibility to track and monitor location and status of patients, staff, rooms, and medical equipment.
Abstract: In this paper, the flow of different classes of patients
into a hospital is modelled and analyzed by using the queueing
network analyzer (QNA) algorithm and discrete event simulation.
Input data for QNA are the rate and variability parameters of the
arrival and service times in addition to the number of servers in each
facility. Patient flows mostly match real flow for a hospital in Egypt.
Based on the analysis of the waiting times, two approaches are
suggested for improving performance: Separating patients into
service groups, and adopting different service policies for sequencing
patients through hospital units. The separation of a specific group of
patients, with higher performance target, to be served separately from
the rest of patients requiring lower performance target, requires the
same capacity while improves performance for the selected group of
patients with higher target. Besides, it is shown that adopting the
shortest processing time and shortest remaining processing time
service policies among other tested policies would results in,
respectively, 11.47% and 13.75% reduction in average waiting time
relative to first come first served policy.
Abstract: Most, if not all, public hospitals in Thailand have encountered a common problem regarding the increasing demand for medical services. The increasing number of patients causes so much strain on the hospital-s services, over-crowded, overloaded working hours, staff fatigue, medical error and long waiting time. This research studied the characteristics of operational processes of the medical care services at the medicine department in a large public university hospital. The research focuses on details regarding methods, procedures, processes, resources, and time management in overall processes. The simulation model is used as a tool to analyze the impact of various improvement strategies.