Abstract: How to maintain the service speeds for the business
to make the biggest profit is a problem worthy of study, which is
discussed in this paper with the use of queuing theory. An M/M/1/N
queuing model with variable input rates, variable service rates and
impatient customers is established, and the following conclusions
are drawn: the stationary distribution of the model, the relationship
between the stationary distribution and the probability that there are n
customers left in the system when a customer leaves (not including
the customer who leaves himself), the busy period of the system,
the average operating cycle, the loss probability for the customers
not entering the system while they arriving at the system, the mean
of the customers who leaves the system being for impatient, the
loss probability for the customers not joining the queue due to the
limited capacity of the system and many other indicators. This paper
also indicates that the following conclusion is not correct: the more
customers the business serve, the more profit they will get. At last,
this paper points out the appropriate service speeds the business
should keep to make the biggest profit.
Abstract: The pollutant removal efficiency of the Intermittently
Decanted Extended Aeration (IDEA) wastewater treatment system at
Curtin University Sarawak Campus, and conventional activated
sludge wastewater treatment system at a local resort, Resort A, is
monitored. The influent and effluent characteristics are tested during
wet and dry weather conditions, and peak and off peak periods. For
the wastewater treatment systems at Curtin Sarawak and Resort A,
during dry weather and peak season, it was found that the BOD5
concentration in the influent is 121.7mg/L and 80.0mg/L
respectively, and in the effluent, 18.7mg/L and and 18.0mg/L
respectively. Analysis of the performance of the IDEA treatment
system showed that the operational costs can be minimized by 3%, by
decreasing the number of operating cycles. As for the treatment
system in Resort A, by utilizing a smaller capacity air blower, a
saving of 12% could be made in the operational costs.
Abstract: ISO 9000 is the most popular and widely adopted meta-standard for quality and operational improvements. However, only limited empirical research has been conducted to examine the impact of ISO 9000 on operational performance based on objective and longitudinal data. To reveal any causal relationship between the adoption of ISO 9000 and operational performance, we examined the timing and magnitude of change in time-based performance as a result of ISO 9000 adoption. We analyzed the changes in operating cycle, inventory days, and account receivable days prior and after the implementation of ISO 9000 in 695 publicly listed manufacturing firms. We found that ISO 9000 certified firms shortened their operating cycle time by 5.28 days one year after the implementation of ISO 9000. In the long-run (3 years after certification), certified firms showed continuous improvement in time-based efficiency, and experienced a shorter operating cycle time of 11 days than that of non-certified firms. There was an average of 6.5% improvement in operating cycle time for ISO 9000 certified firms. Both inventory days and account receivable days showed similar significant improvements after the implementation of ISO 9000, too.