Abstract: Information technology is changing rapidly and the users’ expectations are also growing. Dealing with these changes in information technology, while satisfying the users’ needs and expectations is a big challenge. IT managers need to explore new mechanisms/strategies to enable them to cope with such challenges.
The objectives of this research are to identify the significant challenges that might face IT managers in higher education institutes in the face of the high and ever growing customer expectations and to propose possible solutions to cope with such high-speed changes in information technology.
To achieve these objectives, interviews with the IT professionals from different higher education institutes in Oman were conducted. In addition, documentation (printed and online) related to these institutions were studied and an intensive literature review of published work was examined.
The findings of this research are expected to give a better understanding of the challenges that might face the IT managers at higher education institutes. This acquired understanding is expected to highlight the importance of being adaptable and fast in keeping up with the ever-growing technological changes. Moreover, adopting different tools and technologies could assist IT managers in developing their organisations’ IT policies and strategies.
Abstract: Large patients’ queues at pharmacies and hospitals are a problem that faces the supposedly smooth and healthy environment in United Arab Emirates. As this sometimes leads to dissatisfaction from visiting patients, we tried to solve this problem with additional beneficial functions by developing the Hospital-Pharmacy Management System. The primary purpose of this research is to develop a system that joins the databases of a hospital and a pharmacy together for a better integrated system that provides a better coherent working environment. Three methods are used to design the system. These methods are detailed literature review, an extensive feasibility study and surveys for doctors, hospital IT managers and End-users. Interviews and surveys with related stakeholders were done to depict system’s requirements; design and prototype. The prototype illustrates system’s features and its client and server architecture. The system has a mobile application for visiting patients to, mainly, keep track of their prescriptions and access to their personal information. The server side allows doctors to submit the prescriptions online to pharmacists who will process them. This system is expected to reduce the long waiting queues of patients and increase their satisfaction while also reducing doctors and pharmacists’ stress and facilitating their work. It will be deployed to users of Android devices only. This limitation will be resolved, as one of main future enhancements, once the system finds acceptance from hospitals and pharmacies in United Arab Emirates.
Abstract: Virtualization-based server consolidation has been
proven to be an ideal technique to solve the server sprawl problem by
consolidating multiple virtualized servers onto a few physical servers
leading to improved resource utilization and return on investment. In
this paper, we solve this problem by using existing servers, which are
heterogeneous and diversely preferred by IT managers. Five practical
consolidation rules are introduced, and a decision model is proposed to
optimally allocate source services to physical target servers while
maximizing the average resource utilization and preference value. Our
model can be regarded as a multi-objective multi-dimension
bin-packing (MOMDBP) problem with constraints, which is strongly
NP-hard. An improved grouping generic algorithm (GGA) is
introduced for the problem. Extensive simulations were performed and
the results are given.
Abstract: Information technology managers nowadays are
facing with tremendous pressure to plan, implement, and adopt new
technology solution due to the rapidity of technology changes.
Resulted from a lack of study that have been done in this topic, the
aim of this paper is to provide a comparison review on current tools
that are currently being used in order to respond to technological
changes. The study is based on extensive literature review of
published works with majority of them are ranging from 2000 to the
first part of 2011. The works were gathered from journals, books,
and other information sources available on the Web. Findings show
that, each tools has different focus and none of the tools are
providing a framework in holistic view, which should include
technical, people, process, and business environment aspect. Hence,
this result provides potential information about current available
tools that IT managers could use to manage changes in technology.
Further, the result reveals a research gap in the area where the
industries a short of such framework.
Abstract: It is not a secret that, IT management has become
more and more and integrated part of almost all organizations. IT
managers posses an enormous amount of knowledge within both
organizational knowledge and general IT knowledge. This article
investigates how IT managers keep themselves updated on IT
knowledge in general and looks into how much time IT managers
spend on weekly basis searching the net for new or problem solving
IT knowledge. The theory used in this paper is used to investigate the
current role of IT managers and what issues they are facing.
Furthermore a research is conducted where 7 IT managers in medium
sized and large Danish companies are interviewed to add further
focus on the role of the IT manager and to focus on how they keep
themselves updated. Beside finding substantial need for more
research, IT managers – generalists or specialists – only have limited
knowledge resources at hand in updating their own knowledge –
leaving much initiative to vendors.
Abstract: Modernizing legacy applications is the key issue facing IT managers today because there's enormous pressure on organizations to change the way they run their business to meet the new requirements. The importance of software maintenance and reengineering is forever increasing. Understanding the architecture of existing legacy applications is the most critical issue for maintenance and reengineering. The artifacts recovery can be facilitated with different recovery approaches, methods and tools. The existing methods provide static and dynamic set of techniques for extracting architectural information, but are not suitable for all users in different domains. This paper presents a simple and lightweight pattern extraction technique to extract different artifacts from legacy systems using regular expression pattern specifications with multiple language support. We used our custom-built tool DRT to recover artifacts from existing system at different levels of abstractions. In order to evaluate our approach a case study is conducted.