Abstract: One of the determinants of a firm-s prosperity is the
customers- perceived service quality and satisfaction. While service
quality is wide in scope, and consists of various dimensions, there
may be differences in the relative importance of these dimensions in
affecting customers- overall satisfaction of service quality.
Identifying the relative rank of different dimensions of service quality
is very important in that it can help managers to find out which
service dimensions have a greater effect on customers- overall
satisfaction. Such an insight will consequently lead to more effective
resource allocation which will finally end in higher levels of
customer satisfaction. This issue – despite its criticality- has not
received enough attention so far. Therefore, using a sample of 240
bank customers in Iran, an artificial neural network is developed to
address this gap in the literature. As customers- evaluation of service
quality is a subjective process, artificial neural networks –as a brain
metaphor- may appear to have a potentiality to model such a
complicated process. Proposing a neural network which is able to
predict the customers- overall satisfaction of service quality with a
promising level of accuracy is the first contribution of this study. In
addition, prioritizing the service quality dimensions in affecting
customers- overall satisfaction –by using sensitivity analysis of
neural network- is the second important finding of this paper.
Abstract: In the current economy of increasing global
competition, many organizations are attempting to use knowledge as
one of the means to gain sustainable competitive advantage. Besides
large organizations, the success of SMEs can be linked to how well
they manage their knowledge. Despite the profusion of research
about knowledge management within large organizations, fewer
studies tried to analyze KM in SMEs.
This research proposes a new framework showing the determinant
role of organizational dimensions onto KM approaches. The paper
and its propositions are based on a literature review and analysis.
In this research, personalization versus codification,
individualization versus institutionalization and IT-based versus non
IT-based are highlighted as three distinct dimensions of knowledge
management approaches.
The study contributes to research by providing a more nuanced
classification of KM approaches and provides guidance to managers
about the types of KM approaches that should be adopted based on
the size, geographical dispersion and task nature of SMEs.
To the author-s knowledge, the paper is the first of its kind to
examine if there are suitable configurations of KM approaches for
SMEs with different dimensions. It gives valuable information, which
hopefully will help SME sector to accomplish KM.
Abstract: Austenite and Martensite indicate the phases of solids undergoing phase transformation which we usually associate with materials and not with living organisms. This article provides an overview of bacterial proteins and structures that are undergoing phase transformation and suggests its probable effect on mechanical behavior. The context is mainly within the role of phase transformations occurring in the flagellum of bacteria. The current knowledge of molecular mechanism leading to phase variation in living organisms is reviewed. Since in bacteria, each flagellum is driven by a separate motor, similarity to a Differential drive in case of four-wheeled vehicles is suggested. It also suggests the application of the mechanism in which bacteria changes its direction of movement to facilitate single point turning of a multi-wheeled vehicle. Finally, examples are presented to illustrate that the motion due to phase transformation of flagella in bacteria can start a whole new research on motion mechanisms.
Abstract: In this paper a controller for the pitch angle of an
aircraft regarding to the elevator deflection angle is designed.
The way how the elevator angle affects pitching motion of the
aircraft is pointed out, as well as, how a pitch controller can be
applied for the aircraft to reach certain pitch angle. In this digital
optimal system, the elevator deflection angle and pitching angle
of the plane are considered to be input and output respectively.
A single input single output (SISO) system is presented. A
digital pitch aircraft control is demonstrated. A simulation for
the whole system has been performed. The optimal control
weighting vectors, Q and R have been determined.
Abstract: The technological concepts such as wireless hospital
and portable cardiac telemetry system require the development of
physiological signal acquisition devices to be easily integrated into
the hospital database. In this paper we present the low cost, portable
wireless ECG acquisition hardware that transmits ECG signals to a
dedicated computer.The front end of the system obtains and
processes incoming signals, which are then transmitted via a
microcontroller and wireless Bluetooth module. A monitoring
purpose Bluetooth based end user application integrated with patient
database management module is developed for the computers. The
system will act as a continuous event recorder, which can be used to
follow up patients who have been resuscitatedfrom cardiac arrest,
ventricular tachycardia but also for diagnostic purposes for patients
with arrhythmia symptoms. In addition, cardiac information can be
saved into the patient-s database of the hospital.
Abstract: The standard investigational method for obstructive
sleep apnea syndrome (OSAS) diagnosis is polysomnography (PSG),
which consists of a simultaneous, usually overnight recording of
multiple electro-physiological signals related to sleep and
wakefulness. This is an expensive, encumbering and not a readily
repeated protocol, and therefore there is need for simpler and easily
implemented screening and detection techniques. Identification of
apnea/hypopnea events in the screening recordings is the key factor
for the diagnosis of OSAS. The analysis of a solely single-lead
electrocardiographic (ECG) signal for OSAS diagnosis, which may
be done with portable devices, at patient-s home, is the challenge of
the last years. A novel artificial neural network (ANN) based
approach for feature extraction and automatic identification of
respiratory events in ECG signals is presented in this paper. A
nonlinear principal component analysis (NLPCA) method was
considered for feature extraction and support vector machine for
classification/recognition. An alternative representation of the
respiratory events by means of Kohonen type neural network is
discussed. Our prospective study was based on OSAS patients of the
Clinical Hospital of Pneumology from Iaşi, Romania, males and
females, as well as on non-OSAS investigated human subjects. Our
computed analysis includes a learning phase based on cross signal
PSG annotation.
Abstract: This study examines causal link between energy use and economic growth for five South Asian countries over period 1971-2006. Panel cointegration, ECM and FMOLS are applied for short and long run estimates. In short run unidirectional causality from per capita GDP to per capita energy consumption is found, but not vice versa. In long run one percent increase in per capita energy consumption tend to decrease 0.13 percent per capita GDP. i.e. Energy use discourage economic growth. This short and long run relationship indicate energy shortage crisis in South Asia due to increased energy use coupled with insufficient energy supply. Beside this long run estimated coefficient of error term suggest that short term adjustment to equilibrium are driven by adjustment back to long run equilibrium. Moreover, per capita energy consumption is responsive to adjustment back to equilibrium and it takes 59 years approximately. It specifies long run feedback between both variables.
Abstract: The need to increase the efficiency of health care
systems is becoming an obligation, and one of area of improvement
is the discharge process. The objective of this work is to minimize
the patients discharge time (for insured patients) to be less than 50
minutes by using six sigma approach, this improvement will also:
lead to an increase in customer satisfaction, increase the number of
admissions and turnover on the rooms, increase hospital
profitability.Three different departments were considered in this
study: Female, Male, and Paediatrics. Six Sigma approach coupled
with simulation has been applied to reduce the patients discharge
time for pediatrics, female, and male departments at hospital. Upon
applying these recommendations at hospital: 60%, 80%, and 22% of
insured female, male, and pediatrics patients respectively will have
discharge time less than the upper specification time i.e. 50 min.
Abstract: Quantitative precipitation forecast (QPF) from
atmospheric model as input to hydrological model in an integrated
hydro-meteorological flood forecasting system has been operational
in many countries worldwide. High-resolution numerical weather
prediction (NWP) models with grid cell sizes between 2 and 14 km
have great potential in contributing towards reasonably accurate QPF.
In this study the potential of two NWP models to forecast
precipitation for a flood-prone area in a tropical region is examined.
The precipitation forecasts produced from the Fifth Generation Penn
State/NCAR Mesoscale (MM5) and Weather Research and
Forecasting (WRF) models are statistically verified with the observed
rain in Kelantan River Basin, Malaysia. The statistical verification
indicates that the models have performed quite satisfactorily for low
and moderate rainfall but not very satisfactory for heavy rainfall.
Abstract: Nano sized zirconium dioxide in monoclinic phase (m-ZrO2) has been synthesized in pure form through co-precipitation processing at different calcination temperatures and has been characterized by several techniques such as XRD, FT-IR, UV-Vis Spectroscopy and SEM. The dielectric and capacitance values of the pelletized samples have been examined at room temperature as the functions of frequency. The higher dielectric constant value of the sample having larger grain size proves the strong influence of grain size on the dielectric constant.
Abstract: Hysitron TriboIndenterTM TI 950 system has been
used for studying the local viscoelastic properties of porcine
intervertebral disc end plate by means of nanoscale mechanical
dynamic analysis. The specimen of an endplate was cut from fresh
porcine vertebra dissected from 16 month animal. The lumbar spine
motion segments were dissected and 5 millimeter thick plates of
vertebral body, endplate and annulus fibrosus were prepared for
nanoindentation. The surface of the sample was kept in physiological
solution during nanoindentation experiment. We obtained mechanical
characteristics of different areas of native endplate (endplate middle
and vertebra and annulus fibrosus boundary).
Abstract: The purpose of this study was to investigate the relationship between hope and resilience with work engagement. A total of 422 staff nurses working in three public hospitals in Peninsular Malaysia participated in this study. Statistical results using regression analysis revealed that hope and resilience were positively related to work engagement. Possible reasons for these findings, as well as their implications and future research directions are discussed.
Abstract: Partitions can play a significant role in minimising cochannel
interference of Wireless LANs by attenuating signals across
room boundaries. This could pave the way towards higher density
deployments in home and office environments through spatial
channel reuse. Yet, due to protocol limitations, the latest incantation
of IEEE 802.11 standard is still unable to take advantage of this fact:
Despite having clearly adequate Signal to Interference Ratio (SIR)
over co-channel neighbouring networks in other rooms, its goodput
falls significantly lower than its maximum in the absence of cochannel
interferers. In this paper, we describe how this situation can
be remedied via modest modifications to the standard.
Abstract: This paper proposes the use of Bayesian belief
networks (BBN) as a higher level of health risk assessment for a
dumping site of lead battery smelter factory. On the basis of the
epidemiological studies, the actual hospital attendance records and
expert experiences, the BBN is capable of capturing the probabilistic
relationships between the hazardous substances and their adverse
health effects, and accordingly inferring the morbidity of the adverse
health effects. The provision of the morbidity rates of the related
diseases is more informative and can alleviate the drawbacks of
conventional methods.
Abstract: Image enhancement is the most important challenging preprocessing for almost all applications of Image Processing. By now, various methods such as Median filter, α-trimmed mean filter, etc. have been suggested. It was proved that the α-trimmed mean filter is the modification of median and mean filters. On the other hand, ε-filters have shown excellent performance in suppressing noise. In spite of their simplicity, they achieve good results. However, conventional ε-filter is based on moving average. In this paper, we suggested a new ε-filter which utilizes α-trimmed mean. We argue that this new method gives better outcomes compared to previous ones and the experimental results confirmed this claim.
Abstract: This paper analysed the food security situation among
Nigerian rural farmers. Data collected on 202 rural farmers from
Benue State were analysed using descriptive and inferential statistics.
The study revealed that majority of the respondents (60.83%) had
medium dietary diversity. Furthermore, household daily calorie
requirement for the food secure households was 10,723 and the
household daily calorie consumption was 12,598, with a surplus
index of 0.04. The food security index was 1.16. The Household
daily per capita calorie consumption was 3,221.2. For the food
insecure households, the household daily calorie requirement was
20,213 and the household daily calorie consumption was 17,393. The
shortfall index was 0.14. The food security index was 0.88. The
Household daily per capita calorie consumption was 2,432.8. The
most commonly used coping strategies during food stress included
intercropping (99.2%), reliance on less preferred food (98.1%),
limiting portion size at meal times (85.8%) and crop diversification
(70.8%).
Abstract: This paper focuses on sovereign credit risk meaning a
hot topic related to the current Eurozone crisis. In the light of the
recent financial crisis, market perception of the creditworthiness of
individual sovereigns has changed significantly. Before the outbreak
of the financial crisis, market participants did not differentiate
between credit risk born by individual states despite different levels
of public indebtedness. In the proceeding of the financial crisis, the
market participants became aware of the worsening fiscal situation in
the European countries and started to discriminate among
government issuers. Concerns about the increasing sovereign risk
were reflected in surging sovereign risk premium. The main of this
paper is to shed light on the characteristics of the sovereign risk with
the special attention paid to the mutual relation between credit spread
and the CDS premium as the main measures of the sovereign risk
premium.
Abstract: As an adult man and woman love each other and come to have faith in each other as their spouse, they marry each other. Recently people-s economic life has become individualized and women are enjoying a high education level and increased participation in social activities, and these changes are creating environment favorable for single life. Thus, an increasing number of people are choosing celibacy, and many people prefer cohabitation to marriage. Nevertheless, marriage is still regarded as a must-to-do in our thought. Most of people throughout the world admit marriage as one of natural processes of life, and is an important passage rite in life that all people experience as we can see everywhere in the world despite the diversity of lifestyles. With regard to wedding ceremony, however, each country and culture has its own unique tradition and style of festival. It is not just a congratulatory ceremony but contains multiple concepts representing the age, country or culture. Moreover, the form and contents of wedding ceremony changes over time, and such features of wedding ceremony are well represented in films. This study took note of the fact that films reflect and reproduce each country-s historicity, culturality and analyzed four films, which are believed to show differences between Eastern and Western wedding ceremonies. The selected films are: A Perfect Match (2002), Marriage Is a Crazy Thing (2001), Bride Wars (2009) and 27 Dresses (2008). The author attempted to examine wedding ceremonies described in the four films, differences between the East and the West suggested by the films, and changes in their societies.
Abstract: The Beshar River is one aquatic ecosystem, which is
located next to the city of Yasuj in southern Iran. The Beshar river
has been contaminated by industrial factories such as effluent of
sugar factory, agricultural and other activities in this region such as,
Imam Sajjad hospital, drainage from agricultural farms, Yasuj urban
surface runoff and effluent of wastewater treatment plants ,specially
Yasuj waste water treatment plant. In order to evaluate the effects of
these pollutants on the quality of the Beshar river, five monitoring
stations were selected along its course. The first station is located
upstream of Yasuj near the Dehnow village; stations 2 to 4 are
located east, south and west of city; and the 5th station is located
downstream of Yasuj. Several water quality parameters were
sampled. These include pH, dissolved oxygen, biological oxygen
demand (BOD), temperature, conductivity, turbidity, total dissolved
solids and discharge or flow measurements. Water samples from the
five stations were collected and analyzed to determine the following
physicochemical parameters: EC, pH, T.D.S, T.H, No2, DO, BOD5,
COD during 2008 to 2010. The study shows that the BOD5 value of
station 1 is at a minimum (1.7 ppm) and increases downstream from
stations 2 to 4 to a maximum (11.6 ppm), and then decreases at
station 5. The DO values of station 1 is a maximum (8.45 ppm),
decreases downstream to stations 2 - 4 which are at a minimum (3.1
ppm), before increasing at station 5. The amount of BOD and TDS
are highest at the 4th station and the amount of DO is lowest at this
station, marking the 4th station as more highly polluted than the
other stations .This study shows average amount of the water quality
parameters in first year of sampling (2008) have had a better quality
relation to third year in 2010 because of recent drought in this region
and pollutant increasing .As the Beshar river path after 5th station
goes through the mountain area with more slope and flow velocity
,so the physicochemical parameters improve at the 5th station due to
pollutant degradation and dilution. Finally the point and nonpoint
pollutant sources of Beshar river were determined and compared to
the monitoring results.
Abstract: The proposed paper examines strategies whose aim is
to counter the all too often sighted process of abandonment that
characterizes contemporary cities. The city of Nicosia in Cyprus is
used as an indicative case study, whereby several recent projects are
presented as capitalizing on traditional cultural assets to revive the
downtown. The reuse of existing building stock as museums,
performing arts centers and theaters but also as in the form of various
housing typologies is geared to strengthen the ranks of local residents
and to spur economic growth. Unlike the examples from the 1960s,
the architecture of more recent adaptive reuse for urban regeneration
seems to be geared in reinforcing a connection to the city where the
buildings often reflect the characteristics of their urban context.