Abstract: How to maintain the service speeds for the business
to make the biggest profit is a problem worthy of study, which is
discussed in this paper with the use of queuing theory. An M/M/1/N
queuing model with variable input rates, variable service rates and
impatient customers is established, and the following conclusions
are drawn: the stationary distribution of the model, the relationship
between the stationary distribution and the probability that there are n
customers left in the system when a customer leaves (not including
the customer who leaves himself), the busy period of the system,
the average operating cycle, the loss probability for the customers
not entering the system while they arriving at the system, the mean
of the customers who leaves the system being for impatient, the
loss probability for the customers not joining the queue due to the
limited capacity of the system and many other indicators. This paper
also indicates that the following conclusion is not correct: the more
customers the business serve, the more profit they will get. At last,
this paper points out the appropriate service speeds the business
should keep to make the biggest profit.
Abstract: The future of Higher Education Institutions (HEI) depend on their ability to attract and retain students, increase recognition and prestige. In order to respond to the 'customers' increasingly demanding, HEI need to identify the key factors that influence the satisfaction of a 'customers', thereby creating competitive advantages. These determinants of satisfaction are important elements that guide the strategy of an institution and allow the successful achievement of strategic plans, both teaching and administrative, to offer their ‘costumers’ services and products with higher quality. Following this way of thinking, the purpose of this study was to evaluate the satisfaction with the service quality of the School of Technology and Management of Bragança (ESTiG), of the Polytechnic Institute of Bragança, identifying, thus, the dimensions related to the quality of services that might influence students' satisfaction. The results showed that, in general, the students are satisfied with the performance of ESTiG.
Abstract: This paper presents an innovative computer system
that contributes to sustainable development of the enterprise. The
research refers to a rethinking of traditional systems of collaboration
and risk assessment, present in any organization, leading to a
sustainable enterprise. This concept integrates emerging tools that
allow the implementation and exploitation of the collective
intelligence of the enterprise, allowing the exchange of contextual,
agile and simplified information, and collaboration with networks of
customers and partners in an environment where risks are controlled.
Risk assessment is done in a systemic way: the enterprise as the
system compared to the contained departments and the enterprise as a
subsystem compared to: families of international standards and
sustainability-s responsibilities. The enterprise, in this systemic
vision, responds to the requirements that any existing system to
operate continuously in an indefinite future without reaching key
resource depletion. The research is done by integrating collaborative
science, engineering, management, psychology, obtaining thus a
cornerstone of sustainable development of the enterprise.
Abstract: In this paper we would like to introduce some of the
best practices of using semantic markup and its significance in the
success of web applications. Search engines are one of the best ways
to reach potential customers and are some of the main indicators of
web sites' fruitfulness. We will introduce the most important
semantic vocabularies which are used by Google and Yahoo.
Afterwards, we will explain the process of semantic markup
implementation and its significance for search engines and other
semantic markup consumers. We will describe techniques for slow
conceiving RDFa markup to our web application for collecting Call
for papers (CFP) announcements.
Abstract: The objective of this research was to study the
influence of marketing mix on customers purchasing behavior. A
total of 397 respondents were collected from customers who were the
patronages of the Chatuchak Plaza market. A questionnaire was
utilized as a tool to collect data. Statistics utilized in this research
included frequency, percentage, mean, standard deviation, and
multiple regression analysis. Data were analyzed by using Statistical
Package for the Social Sciences. The findings revealed that the
majority of respondents were male with the age between 25-34 years
old, hold undergraduate degree, married and stay together. The
average income of respondents was between 10,001-20,000 baht. In
terms of occupation, the majority worked for private companies. The
research analysis disclosed that there were three variables of
marketing mix which included price (X2), place (X3), and product
(X1) which had an influence on the frequency of customer
purchasing. These three variables can predict a purchase about 30
percent of the time by using the equation; Y1 = 6.851 + .921(X2) +
.949(X3) + .591(X1). It also found that in terms of marketing mixed,
there were two variables had an influence on the amount of customer
purchasing which were physical characteristic (X6), and the process
(X7). These two variables are 17 percent predictive of a purchasing
by using the equation: Y2 = 2276.88 + 2980.97(X6) + 2188.09(X7).
Abstract: This paper deals with the effect of a power transformer’s vector group on the basic voltage sag characteristics during unbalanced faults at a meshed or radial power network. Specifically, the propagation of voltage sags through a power transformer is studied with advanced short-circuit analysis. A smart method to incorporate this effect on analytical mathematical expressions is proposed. Based on this methodology, the positive effect of transformers of certain vector groups on the mitigation of the expected number of voltage sags per year (sag frequency) at the terminals of critical industrial customers can be estimated.
Abstract: Detection and classification of power quality (PQ)
disturbances is an important consideration to electrical utilities and
many industrial customers so that diagnosis and mitigation of such
disturbance can be implemented quickly. S-transform algorithm and
continuous wavelet transforms (CWT) are time-frequency
algorithms, and both of them are powerful in detection and
classification of PQ disturbances. This paper presents detection and
classification of PQ disturbances using S-transform and CWT
algorithms. The results of detection and classification, provides that
S-transform is more accurate in detection and classification for most
PQ disturbance than CWT algorithm, where as CWT algorithm more
powerful in detection in some disturbances like notching
Abstract: The aim of this paper is to propose a dynamic integrated approach, based on modularity concept and on the business ecosystem approach, that exploit different eBusiness services for SMEs under an open business network platform. The adoption of this approach enables firms to collaborate locally for delivering the best product/service to the customers as well as globally by accessing international markets, interrelate directly with the customers, create relationships and collaborate with worldwide actors. The paper will be structured as following: We will start by offering an overview of the state of the art of eBusiness platforms among SME of food and tourism firms and then we discuss the main drawbacks that characterize them. The digital business ecosystem approach and the modularity concept will be described as the theoretical ground in which our proposed integrated model is rooted. Finally, the proposed model along with a discussion of the main value creation potentialities it might create for SMEs will be presented.
Abstract: Website plays a significant role in success of an e-business. It is the main start point of any organization and corporation for its customers, so it's important to customize and design it according to the visitors' preferences. Also, websites are a place to introduce services of an organization and highlight new service to the visitors and audiences. In this paper, we will use web usage mining techniques, as a new field of research in data mining and knowledge discovery, in an Iranian government website. Using the results, a framework for web content layour is proposed. An agent is designed to dynamically update and improve web links locations and layout. Then, we will explain how it is used to directly enable top managers of the organization to influence on the arrangement of web contents and also to enhance customization of web site navigation due to online users' behaviors.
Abstract: This paper proposes a bi-objective model for the
facility location problem under a congestion system. The idea of the
model is motivated by applications of locating servers in bank
automated teller machines (ATMS), communication networks, and so
on. This model can be specifically considered for situations in which
fixed service facilities are congested by stochastic demand within
queueing framework. We formulate this model with two perspectives
simultaneously: (i) customers and (ii) service provider. The
objectives of the model are to minimize (i) the total expected
travelling and waiting time and (ii) the average facility idle-time.
This model represents a mixed-integer nonlinear programming
problem which belongs to the class of NP-hard problems. In addition,
to solve the model, two metaheuristic algorithms including nondominated
sorting genetic algorithms (NSGA-II) and non-dominated
ranking genetic algorithms (NRGA) are proposed. Besides, to
evaluate the performance of the two algorithms some numerical
examples are produced and analyzed with some metrics to determine
which algorithm works better.
Abstract: This paper was aimed to survey the level of awareness
of traditional grocery stores in Bangkok in these categories: location,
service quality, risk, shopping, worthwhile, shopping satisfaction, and
future shopping intention. The paper was also aimed to survey factors
influencing the decision to shop at traditional grocery stores in
Bangkok in the future. The findings revealed that consumers had a
high level of awareness of traditional grocery stores in Bangkok.
Consumers were aware that the price was higher and it was riskier to
buy goods and services at traditional grocery stores but they still had
a high level of preference to patronage traditional grocery stores. This
was due to the reasons that there was a high level of satisfaction from
the factors of the friendliness of the owner, the ability to negotiate the
price, the ability to buy on credit, free delivery, and the enjoyment to
meet with other customers in the same neighborhood.
Abstract: The main objective of this work is to compare the
quality of service of the bus companies operating in the city of Rio
Branco, located in the state of Acre with the quality of service of the
bus companies operating in the city of Campos, situated in the state
of Rio de Janeiro, both cities in Brazil. This comparison, based on the
opinion of the bus users, will determine their degree of satisfaction
with the service available in both cities. The outcome of this
evaluation shows the users unhappy with the quality of the service
provided by the bus companies operating in both cities and the need
to identify alternative solutions that may minimize the consequences
caused by the main problems detected in this work. With these
alternatives available, the bus companies will be able to better
understand the needs of their customers in terms of manpower,
service cost, time schedule, etc.
Abstract: The Kansei engineering is a technology which
converts human feelings into quantitative terms and helps designers
develop new products that meet customers- expectation. Standard
Kansei engineering procedure involves finding relationships between
human feelings and design elements of which many researchers have
found forward and backward relationship through various soft
computing techniques. In this paper, we proposed the framework of
Kansei engineering linking relationship not only between human
feelings and design elements, but also the whole part of product, by
constructing association rules. In this experiment, we obtain input
from emotion score that subjects rate when they see the whole part of
the product by applying semantic differentials. Then, association
rules are constructed to discover the combination of design element
which affects the human feeling. The results of our experiment
suggest the pattern of relationship of design elements according to
human feelings which can be derived from the whole part of product.
Abstract: This paper explores the issues that influence online retailing in Saudi Arabia. Retailers in Saudi Arabia have been reserved in their adoption of electronically delivered aspects of their business. Despite the fact that Saudi Arabia has the largest and fastest growth of ICT marketplaces in the Arab region, e-commerce activities are not progressing at the same speed. Only very few Saudi companies, mostly medium and large companies from the manufacturing sector, are involved in e-commerce implementation. Based on qualitative data collected by conducting interviews with 16 retailers and 16 potential customers in Saudi Arabia, several factors influencing online retailing diffusion in Saudi Arabia are identified. However, government support comes the highest and most influencing factor for online retailing growth as identified by both parties; retailers and potential customers in Saudi Arabia.
Abstract: The purpose of this research was to study the factors
that influenced the success of mobile phone entrepreneurs at Central
Plaza. The sample group included 187 entrepreneurs at Central Plaza.
A questionnaire was utilized as a tool to collect data. Statistics used
in this research included frequency, percentage, mean, and standard
deviation. Independent- sample t- test, one way ANOVA, and
multiple regression analysis. Data were analyzed by using Statistical
Package for the Social Sciences.The findings disclosed that the
majority of respondents were male between 25-40 years old, and held
an undergraduate degree. The average income of respondents was
between 15,001-25,000 baht. The majority of respondents had less
than 5 years of working experience.
In terms of personality, the findings revealed that expression and
agreement were ranked at the highest level. Whereas, emotion
stability, consciousness, open to new experience were ranked at high.
From the hypotheses testing, the findings revealed that different
genders had different success in their mobile phone business with
different income from the last 6 months. However, difference in age,
income, level of education, and experience affected the success in
terms of income, number of customers, and overall success of
business. Moreover, the factors of personalities included expression,
agreement, emotion stability, consciousness, open to new experience,
and competitive strategy. From the findings, these factors were able
to predict mobile phone business success at 66.9 percent.
Abstract: Waiting times and queues are a daily problem for theme parks. Fast lines or priority queues appear as a solution for a specific segment of customers, that is, tourists who are willing to pay to avoid waiting. This paper analyzes the fast line system and explores the factors that affect the decision to purchase a fast line pass. A greater understanding of these factors may help companies to design appropriate products and services. This conceptual paper was based on a literature review in marketing and consumer behavior. Additional research was identified in related disciplines such as leisure studies, psychology, and sociology. A conceptual framework of the factors influencing the decision to purchase a fast line pass is presented.
Abstract: This paper treats a discrete-time batch arrival queue with single working vacation. The main purpose of this paper is to present a performance analysis of this system by using the supplementary variable technique. For this purpose, we first analyze the Markov chain underlying the queueing system and obtain its ergodicity condition. Next, we present the stationary distributions of the system length as well as some performance measures at random epochs by using the supplementary variable method. Thirdly, still based on the supplementary variable method we give the probability generating function (PGF) of the number of customers at the beginning of a busy period and give a stochastic decomposition formulae for the PGF of the stationary system length at the departure epochs. Additionally, we investigate the relation between our discretetime system and its continuous counterpart. Finally, some numerical examples show the influence of the parameters on some crucial performance characteristics of the system.
Abstract: Supply chain management has become more
challenging with the emerging trend of globalization and
sustainability. Lately, research related to perishable products supply
chains, in particular agricultural food products, has emerged. This is
attributed to the additional complexity of managing this type of
supply chains with the recently increased concern of public health,
food quality, food safety, demand and price variability, and the
limited lifetime of these products. Inventory management for agrifood
supply chains is of vital importance due to the product
perishability and customers- strive for quality. This paper
concentrates on developing a simulation model of a real life case
study of a two echelon production-distribution system for agri-food
products. The objective is to improve a set of performance measures
by developing a simulation model that helps in evaluating and
analysing the performance of these supply chains. Simulation results
showed that it can help in improving overall system performance.
Abstract: Monitored 3-Dimensional (3D) video experience can be utilized as “feedback information” to fine tune the service parameters for providing a better service to the demanding 3D service customers. The 3D video experience which includes both video quality and depth perception is influenced by several contextual and content related factors (e.g., ambient illumination condition, content characteristics, etc) due to the complex nature of the 3D video. Therefore, effective factors on this experience should be utilized while assessing it. In this paper, structural information of the depth map sequences of the 3D video is considered as content related factor effective on the depth perception assessment. Cartoon-like filter is utilized to abstract the significant depth levels in the depth map sequences to determine the structural information. Moreover, subjective experiments are conducted using 3D videos associated with cartoon-like depth map sequences to investigate the effectiveness of ambient illumination condition, which is a contextual factor, on depth perception. Using the knowledge gained through this study, 3D video experience metrics can be developed to deliver better service to the 3D video service users.
Abstract: Mobile payments have been deployed by businesses for more than a decade. Customers use mobile payments if they trust in this relatively new payment method, have a belief and confidence in, as well as reliance on its services and applications. Despite its potential, the current literature shows that there is lack of customer trust in B2C mobile payments, and a lack of studies that determine the factors that influence their trust in these payments; which make these factors yet to be understood, especially in the Middle East region. Thus, this study aims to explore the factors that influence customer trust in mobile payments. The empirical data for this explorative study was collected by establishing four focus group sessions in the UAE. The results indicate that the explored significant factors can be classified into five main groups: customer characteristics, environmental (social and cultural) influences, provider characteristics, mobile-device characteristics, and perceived risks.