Abstract: The main objective of this work is to compare the
quality of service of the bus companies operating in the city of Rio
Branco, located in the state of Acre with the quality of service of the
bus companies operating in the city of Campos, situated in the state
of Rio de Janeiro, both cities in Brazil. This comparison, based on the
opinion of the bus users, will determine their degree of satisfaction
with the service available in both cities. The outcome of this
evaluation shows the users unhappy with the quality of the service
provided by the bus companies operating in both cities and the need
to identify alternative solutions that may minimize the consequences
caused by the main problems detected in this work. With these
alternatives available, the bus companies will be able to better
understand the needs of their customers in terms of manpower,
service cost, time schedule, etc.
Abstract: The State of Rio de Janeiro, Brazil, will hold two important events in the nearby future. In 2014 it will have the final game of the Football World Cup, and in 2016 it will be holding the Olympic Games. Therefore, the public transportation system (mainly buses) is of a major concern to the Rio de Janeiro State authorities-. The main objective of this work is to compare the quality of service of the bus companies operating in the cities of ItaperunaandCampos, both cities situated in the state of Rio de Janeiro, Brazil. The outcome of thiscomparison, based on the opinion of the bus users, has shownthemdispleased with the quality of the service provided by the bus companies operating in both cities. It is urgent the need to find possible practical alternatives to minimize the consequences of the main problems detected in this work. With these practical alternatives available, we will be able to offer to the Rio de Janeiro State authorities- suggestions about possible solutions to the main problems identified in this survey, as well as the time of implantation and costs of these solutions.
Abstract: In this paper the main objective is to analyze the
quality of service of the bus companies operating in the city of
Campos, located in the state of Rio de Janeiro, Brazil. This analysis,
based on the opinion of the bus customers, will help to determine
their degree of satisfaction with the service provided by the bus
companies. The result of this assessment shows that the bus
customers are displeased with the quality of service supplied by the
bus companies. Therefore, it is necessary to identify alternative
solutions to minimize the consequences of the main problems related
to customers- dissatisfaction identified in our evaluation and to help
the bus companies operating in Campos better fulfill their riders-
needs.