Abstract: Agility in Knowledge Management (AKM) tries to capture agility requirements and their respective answers within the framework of knowledge and learning for organizations. Since it is rather a new construct, it is difficult to claim that it has been sufficiently discussed and analyzed in practical and theoretical realms. Like the term ‘agile learning’, it is also commonly addressed in the software development and information technology fields and across the related areas where those technologies can be applied. The organizational perspective towards AKM, seems to need some more time to become scholarly mature. Nevertheless, in the literature one can come across some implicit usages of this term occasionally. This research is aimed to explore the conceptual background of agility in KM, re-conceptualize it and extend it to business applications with a special focus on e-business.
Abstract: Quick adoption of e-business and emerging influence
of “Electronic Word of Mouth e-WOM” communication on guests
made leading hotel brands successful examples of electronic guest
relationship management. Main reasons behind such success are well
established procedures in collection, analysis and usage of highly
valuable data available on the Internet, generated through some form
of e-GRM programme. E-GRM is more than just a technology
solution. It’s a system which balance respective guest demands, hotel
technological capabilities and organizational culture of employees,
discharging the universal approach in guest relations “same for all”.
The purpose of this research derives from the necessity of
determining the importance of monitoring and applying e-WOM
communication as one of the methods used in managing guest
relations. This paper analyses and compares different hotelier’s
opinions on e-WOM communication.
Abstract: It is widely believed that mobile device is a promising technology for lending the opportunity for the third wave of electronic commerce. Mobile devices have changed the way companies do business. Many applications are under development or being incorporated into business processes. In this day, mobile applications are a vital component of any industry strategy.One of the greatest benefits of selling merchandise and providing services on a mobile application is that it widens a company’s customer base significantly.Mobile applications are accessible to interested customers across regional and international borders in different electronic business (e-business) area. But there is a dark side to this success story. The security risks associated with mobile devices and applications are very significant. This paper introduces a broad risk analysis for the various threats, vulnerabilities, and risks in mobile e-business applications and presents some important risk mitigation approaches. It reviews and compares two different frameworks for security assurance in mobile e-business applications. Based on the comparison, the paper suggests some recommendations for applications developers and business owners in mobile e-business application development process.
Abstract: E-business technologies, whereby business
transactions are conducted remotely using the Internet, present
unique opportunities and challenges for business. E-business
technologies are applicable to a wide range of organizations and
small and medium-sized enterprises (SMEs) are no exception. There
is an established body of literature about e-business, looking at
definitions, concepts, benefits and challenges. In general, however,
the research focus has been on larger organizations, not SMEs. In an
attempt to redress the balance of research, this paper looks at ebusiness
technologies specifically from a small business perspective.
It seeks to identify the possible barriers that SMEs might face when
considering adoption of the e-business concept and practice as part of
their business process change initiatives and implementation. To
facilitate analysis of these barriers a conceptual framework has been
developed which outlines the key conceptual and practical challenges
of e-business implementation in SMEs. This is developed following a
literature survey comprised of three categories: characteristics of
SMEs, issues of IS/IT use in SMEs and general e-business adoption
and implementation issues. The framework is then empirically
assessed against 7 SMEs who have yet to implement e-business or
whose e-business efforts have been unsatisfactory. Conclusions from
the case studies can be used to verify the framework, and set
parameters for further larger scale empirical investigation.
Abstract: This paper contributes to the analysis of the design of regional development programs. This is a case study the birth, life, death and afterlife of a stately development program in Norway, supporting diffusion of innovations by promoting e-business in SMEs (small and medium sized enterprises).
The study shows that joint projects like regional development programs have to be designed such that the present value of the future benefits always exceeds the present value of the future effort for all stakeholders vital for the survival of the project. The study also indicate that a development program not always have one common goal which all the stakeholders agree upon. There are several stakeholders who may have different goals by playing a part in the realization of the program.
Even if some parties evaluate the results of a development program as a failure, other may have attained their goals. The lessons learned from this study may advise the designers of development programs involving many independent stakeholders. There is a lack of research examining failing development programs, investigating the reasons for it to be considered a failure. This paper shows why a development program was terminated and gives hint to how joint programs could be designed in order for the program to deliver the wanted results to all the key stakeholders.
Abstract: This paper addresses the fundamental requirements for
starting an online business. It covers the process of ideation,
conceptualization, formulation, and implementation of new venture
ideas on the Web. Using Facebook as an illustrative example, we learn
how to turn an idea into a successful electronic business and to execute
a business plan with IT skills, management expertise, a good
entrepreneurial attitude, and an understanding of Internet culture. The
personality traits and characteristics of a successful e-commerce
entrepreneur are discussed with reference to Facebook-s founder,
Mark Zuckerberg. Facebook is a social and e-commerce success. It
provides a trusted environment of which participants can conduct
business with social experience. People are able to discuss products
before, during the after the sale within the Facebook environment. The
paper also highlights the challenges and opportunities for e-commerce
entrepreneurial startups to go public and of entering the China market.
Abstract: This study was initiated with a three prong objective.
One, to identify the relationship between Technological
Competencies factors (Technical Capability, Firm Innovativeness
and E-Business Practices and professional service firms- business
performance. To investigate the predictors of professional service
firms business performance and finally to evaluate the predictors of
business performance according to the type of professional service
firms, a survey questionnaire was deployed to collect empirical data.
The questionnaire was distributed to the owners of the professional
small medium size enterprises services in the Accounting, Legal,
Engineering and Architecture sectors. Analysis showed that all three
Technology Competency factors have moderate effect on business
performance. In addition, the regression models indicate that
technical capability is the most highly influential that could
determine business performance, followed by e-business practices
and firm innovativeness. Subsequently, the main predictor of
business performance for all types of firms is Technical capability.
Abstract: Website plays a significant role in success of an e-business. It is the main start point of any organization and corporation for its customers, so it's important to customize and design it according to the visitors' preferences. Also, websites are a place to introduce services of an organization and highlight new service to the visitors and audiences. In this paper, we will use web usage mining techniques, as a new field of research in data mining and knowledge discovery, in an Iranian government website. Using the results, a framework for web content layour is proposed. An agent is designed to dynamically update and improve web links locations and layout. Then, we will explain how it is used to directly enable top managers of the organization to influence on the arrangement of web contents and also to enhance customization of web site navigation due to online users' behaviors.
Abstract: Globalization, supported by information and
communication technologies, changes the rules of competitiveness
and increases the significance of information, knowledge and
network cooperation. In line with this trend, the need for efficient
trust-building tools has emerged. The absence of trust building
mechanisms and strategies was identified within several studies.
Through trust development, participation on e-business network and
usage of network services will increase and provide to SMEs new
economic benefits. This work is focused on effective trust building
strategies development for electronic business network platforms.
Based on trust building mechanism identification, the questionnairebased
analysis of its significance and minimum level of requirements
was conducted. In the paper, we are confirming the trust dependency
on e-Skills which play crucial role in higher level of trust into the
more sophisticated and complex trust building ICT solutions.
Abstract: Research in e-Business has been growing
tremendously covering all related aspects such as adoption issues, e-
Business models, strategies, etc. This research aims to explore the
potential of adopting e-Business for a micro size business operating
from home called home-based businesses (HBBs). In Malaysia, the
HBB industry started many years ago and were mostly monopolized
by women or housewives managed as a part-time job to support their
family economy. Today, things have changed. The availability of the
Internet technology and the emergence of e-Business concept
promote the evolution of HBBs, which have been adopted as another
alternative as a professional career for women without neglecting
their family needs especially the children. Although this study is
confined to a limited sample size and within geographical biasness,
the findings show that it concurs with previous large scale studies. In
this study, both qualitative and quantitative methods were used and
data were gathered using triangulation methods via interview, direct
observation, document analysis and survey questionnaires. This paper
discusses the literature review, research methods and findings
pertaining to e-Business adoption factors that influence the HBBs in
Malaysia.
Abstract: ebXML (Electronic Business using eXtensible
Markup Language) is an e-business standard, sponsored by
UN/CEFACT and OASIS, which enables enterprises to exchange
business messages, conduct trading relationships, communicate
data in common terms and define and register business
processes. While there is tremendous e-business value in the
ebXML, security remains an unsolved problem and one of the
largest barriers to adoption. XML security technologies emerging
recently have extensibility and flexibility suitable for security
implementation such as encryption, digital signature, access
control and authentication.
In this paper, we propose ebXML business transaction models
that allow trading partners to securely exchange XML based
business transactions by employing XML security technologies.
We show how each XML security technology meets the ebXML
standard by constructing the test software and validating messages
between the trading partners.
Abstract: Recently, the RFID (Radio Frequency
Identification) technology attracts the world market attention as
essential technology for ubiquitous environment. The RFID
market has focused on transponders and reader development.
But that concern has shifted to RFID software like as
high-valued e-business applications, RFID middleware and
related development tools. However, due to the high sensitivity
of data and service transaction within the RFID network,
security consideration must be addressed. In order to guarantee
trusted e-business based on RFID technology, we propose a
security enhanced RFID middleware system. Our proposal is
compliant with EPCglobal ALE (Application Level Events),
which is standard interface for middleware and its clients. We
show how to provide strengthened security and trust by
protecting transported data between middleware and its client,
and stored data in middleware. Moreover, we achieve the
identification and service access control against illegal service
abuse. Our system enables secure RFID middleware service
and trusted e-business service.
Abstract: A great deal of research works in the field information
systems security has been based on a positivist paradigm. Applying
the reductionism concept of the positivist paradigm for information
security means missing the bigger picture and thus, the lack of holism
which could be one of the reasons why security is still overlooked,
comes as an afterthought or perceived from a purely technical
dimension. We need to reshape our thinking and attitudes towards
security especially in a complex and dynamic environment such as e-
Business to develop a holistic understanding of e-Business security in
relation to its context as well as considering all the stakeholders in
the problem area. In this paper we argue the suitability and need for
more inductive interpretive approach and qualitative research method
to investigate e-Business security. Our discussion is based on a
holistic framework of enquiry, nature of the research problem, the
underling theoretical lens and the complexity of e-Business
environment. At the end we present a research strategy for
developing a holistic framework for understanding of e-Business
security problems in the context of developing countries based on an
interdisciplinary inquiry which considers their needs and
requirements.
Abstract: Westudy a dual-channel supply chain under
decentralized setting in which manufacturer sells to retailer and to
customers directly usingan online channel. A customer chooses the
purchase-channel based on price and service quality. Also, to buy
product from the retail store, the customer incurs a transportation cost
influenced by the fluctuating gasoline cost. Both companies are under
the revenue sharing contract. In this contract the retailer share a
portion of the revenue to the manufacturer while the manufacturer
will charge the lower wholesales price. The numerical result shows
that the effects of gasoline costs, the revenue sharing ratio and the
wholesale price play an important role in determining optimal prices.
The result shows that when the gasoline price fluctuatesthe optimal
on-line priceis relatively stable while the optimal retail price moves
in the opposite direction of the gasoline prices.
Abstract: Mobile marketing through mobile messaging service
has highly impressive growth as it enables e-business firms to
communicate with their customers effectively. Educational
institutions hence start using this service to enhance communication
with their students. Previous studies, however, have limited
understanding of applying mobile messaging service in education.
This study proposes a theoretical model to understand the drivers of
students- intentions to use the university-s mobile messaging service.
The model indicates that social influence, perceived control and
attitudes affect students- intention to use the university-s mobile
messaging service. It also provides five antecedents of students-
attitudes–perceived utility (information utility, entertainment utility,
and social utility), innovativeness, information seeking, transaction
specificity (content specificity, sender specificity, and time
specificity) and privacy concern. The proposed model enables
universities to understand what students concern about the use of a
mobile messaging service in universities and handle the service more
effectively. The paper discusses the model development and
concludes with limitations and implications of the proposed model.
Abstract: In this paper we suggest a method for setting
electronic credits for the customers. In this method banks and
market-sites help each other to make doing large shopping through
internet so easy. By developing this system, the people who have less
money to buy most of the things they want, become able to buy all of
them just through a credit. This credit is given by market-sites
through a banking control on it. The method suggested can stop
being imprisoned because of banking debts.
Abstract: The use of e-business in small and medium-sized
enterprises (SMEs) has been recently received an enormous attention
in information systems research by both academic and practitioners.
With the adoption of new and efficient technologies to enhance
businesses, Thai SMEs should be able to compete worldwide.
Unfortunately, most of the owners are not used to new technologies.
It is clear that most Thai SMEs prefer to work manually rather than
electronically. This paper aims to provide a fundamental conceptual
framework for E-business adoption by Thai SMEs. Rooted in
Knowledge transfer model, several factors are identified, which drive
and enable e-business adoption. By overlooking the benefits
associated with implementing new technologies, it is difficult for
Thai SMEs to perform well enough to compete globally. The paper
also helps Thai SMEs to understand factors related to E-business
adoption.
Abstract: The internet has become an attractive avenue for
global e-business, e-learning, knowledge sharing, etc. Due to
continuous increase in the volume of web content, it is not practically
possible for a user to extract information by browsing and integrating
data from a huge amount of web sources retrieved by the existing
search engines. The semantic web technology enables advancement
in information extraction by providing a suite of tools to integrate
data from different sources. To take full advantage of semantic web,
it is necessary to annotate existing web pages into semantic web
pages. This research develops a tool, named OWIE (Ontology-based
Web Information Extraction), for semantic web annotation using
domain specific ontologies. The tool automatically extracts
information from html pages with the help of pre-defined ontologies
and gives them semantic representation. Two case studies have been
conducted to analyze the accuracy of OWIE.
Abstract: Luxury is an identity, a philosophy and a culture
which requires understanding before the adoption of e-business
practices because of its intricacies and output are essentially different
from other types of goods. Factors such as culture, personal
characteristics, website quality, and vendor characteristics influence
the online purchasing behavior of consumers thus making it a
complex area of study. This paper explores the scope of e-retail for
luxury consumption in the U.A.E. by identifying what motivates and
de-motivates online purchase behavior of U.A.E. consumers and
necessary hypotheses have been drawn to reflect behavior between
online luxury preference consumers and non-online luxury preference
consumers.
Abstract: Semantic Web Technologies enable machines to
interpret data published in a machine-interpretable form on the web.
At the present time, only human beings are able to understand the
product information published online. The emerging semantic Web
technologies have the potential to deeply influence the further
development of the Internet Economy. In this paper we propose a
scenario based research approach to predict the effects of these new
technologies on electronic markets and business models of traders
and intermediaries and customers. Over 300 million searches are
conducted everyday on the Internet by people trying to find what
they need. A majority of these searches are in the domain of
consumer ecommerce, where a web user is looking for something to
buy. This represents a huge cost in terms of people hours and an
enormous drain of resources. Agent enabled semantic search will
have a dramatic impact on the precision of these searches. It will
reduce and possibly eliminate information asymmetry where a better
informed buyer gets the best value. By impacting this key
determinant of market prices semantic web will foster the evolution
of different business and economic models. We submit that there is a
need for developing these futuristic models based on our current
understanding of e-commerce models and nascent semantic web
technologies. We believe these business models will encourage
mainstream web developers and businesses to join the “semantic web
revolution."